A fun day touring the Cape Cod Canal. The tour guide was great, informative without being dry…read more You pass under the railroad bridge, Bourne Bridge, and Sagamore Bridge. It's a no-wake zone throughout, so it's a calm, peaceful ride. Its inexpensive, and is a fun thing to do on a nice day like it was.

Hy-Line Cruises Customer Service Complaint…read more My experience with Hy-Line Cruises on Wednesday, August 19, 2026, raises several legitimate customer-service concerns. The biggest issue is not simply that I misunderstood the departure location; rather, it is that the staff failed to communicate clearly, failed to proactively notify us of the cancellation, and then charged us an additional $11 without adequately explaining the change in service. I want to make clear that I am not complaining simply because the original cruise was unavailable. I understand that circumstances, including weather, can affect scheduled cruises. My concern is with the manner in which the situation was handled by the ticket-booth staff. I would like to address the following: Website confusion: I purchased two tickets online for what I believed was the two-hour Cape Cod Canal Cruise departing from Hyannis. Based on the information presented on the website, I reasonably believed I had selected Hyannis as the departure location. The website was not sufficiently clear or user-friendly to prevent this confusion. Poor communication at the ticket booth: When I arrived at the Hyannis ticket booth, the male agent asked whether I was there for the 4:15 p.m. cruise. I explained that I was there for the 4:00 p.m. cruise and showed him my booking on my phone. He then told me that I was in the wrong place. When I asked where I needed to go, the conversation became confusing, with the agent repeatedly referring to "the other end" without providing clear directions. Inappropriate and unhelpful information: I was eventually told by the female agent that I needed to go to Onset. When I asked where Onset was because I was not from the area, I was told, "Boston," followed by the statement that unless I could fly, I would not make it. This was an extremely unhelpful response to a customer who was simply trying to determine where the cruise departed. No proactive communication about the available alternative: I was eventually told that there was an ice-cream cruise departing from Hyannis at 4:15 p.m. The female agent stated that she would have to ask the captain whether my companion and I could go on the cruise. I agreed to wait. I had to approach the booth for an update: At approximately 4:16 p.m., I noticed that nobody was boarding the vessel. Since no one had provided us with an update, I returned to the ticket booth and asked whether the captain had approved our boarding. Only then was I told that we could go on the cruise. Unexpected additional $11 charge: I was then told there would be an additional $11 charge for the two of us. This was never adequately explained. I had originally purchased tickets for a two-hour Cape Cod Canal Cruise, and I was now being placed on a one-hour Hyannis harbor cruise that served ice cream. I do not understand why I was required to pay an additional $11 for a substantially different and shorter cruise. I believe I am entitled to an explanation of how the $11 additional charge was calculated. Failure to inform us of the cancellation: After being given the new tickets, my companion and I walked toward the boarding platform. There was a rope across the walkway, preventing us from boarding. At that point, my companion approached the ticket booth because I did not want to deal with the two employees again. She was then informed that the 4:15 p.m. cruise had been cancelled because of high winds and that we had been moved to the 7:00 p.m. cruise. We were never notified: This is perhaps the most troubling part of the experience. Had I not returned to the booth at approximately 4:16 p.m. to ask whether the captain had approved our boarding, and had my companion not subsequently approached the booth after seeing the rope across the walkway, we apparently would have continued standing there without knowing what was happening. At no point did either employee proactively tell us that the 4:15 p.m. cruise had been cancelled. Last-minute change to our plans: We were ultimately moved to the 7:00 p.m. cruise, which substantially changed the experience and timing of what we had originally purchased. I understand that high winds can necessitate a cancellation, and I am not blaming Hy-Line Cruises for the weather. However, passengers should be promptly and clearly informed when their cruise is cancelled or rescheduled. Overall Concern The entire experience at the Hyannis ticket booth was unprofessional and unnecessarily confusing. The initial problem may have originated with my misunderstanding of the online booking information, but the situation was made considerably worse by the manner in which the employees communicated--or, more accurately, failed to communicate--with us. At no point did the employees provide a clear explanation of what had happened with my original reservation, clearly explain our alternatives, explain the additional $11 charge, or proactively inform us that the 4:15 p.m. cruise had been cancelled.

Overall good experience! The cruise was well run and organized. We started out with the Pirate; he…read morecame over to us on a boat and the kids were able to quirt him with their squirt guns. The kids did get wet when the pirate squirted them with his squirt gun. My 4-year-old thought the pirate was real and was actually scared. My 8 year old enjoyed squirting the pirate in the eye with water. They pulled a treasure chest out of the water and were able to each grab some coins. Pulling the treasure chest out of the water was a big hit. The boat itself does not look like a "ship" with any kind of special pirate type decorations. They also had a crab trap in the water and let the kids handle the different types of crabs. On the way back to shore they had a limbo dance contest with the kids, and they all had fun. Overall, worth the money!

Friendly crew! We went on the Clambake at Sea and it was amazing. From the local seafood to the…read morescenery and the captains knowledge on some local history. Great time will be back again for one of there other cruises!

I've had a lot of luck freshwater fishing, but recently I've been interested in trying to do more…read moresaltwater fishing, it's a pretty large gap in my knowledge, and I've been nervous to get started. Nick, the owner and manager here, has been a phenomenal resource. He's always happy to answer any question I have, and offer new suggestions. I'm always excited anytime I can find an excuse to come and visit the bait store and support this awesome local business that has been so helpful to me! I would highly suggest everyone come visit M&D if you're new to the area or new to the hobby and interested in getting some assistance.

I came to M&D looking for sinking fly line & some snag hooks for pogeys. Nick took great care of…read moreus, he had what we needed, and even gave us some intel on the bite. We thanked asked him for the insight & implemented his suggestions. The next day, we had one of the best days of striper fishing in my 43 years. We released over 20 big stripers in the morning & I put my nephews on another 12 large fish in the afternoon Thank you Nick! I highly recommend this tackle shop.

Absolutely terrible, the captain was extremely rude. Would not recommend. We caught nothing, went…read moreout for tuna, nothing, then did their best for a striper. They couldn't produce hat either. $3k and not a single fish

Writing this on behalf of my boyfriend... He went on the…read moreLaura Jay last weekend and can't stop raving! Great equipment from rods to sonar. The captain was very knowledgeable. He has been on many charters in the cape and says the Laura Jay is hands down the best he has been on. Would 100% recommend them and hopes to fish with them again.

I don't even know where to start! I planned a boat charter for my boyfriend's birthday and Captain…read moreJosh was there for every question and concerns I had. On the day of his trip as soon as I arrived, he was on time and ready to go. My boyfriend and his friends went on this trip coming back with dinner for weeks. They caught multiple of fishes in a variety of sizes. My boyfriend non stop talked about how his first boat charter experience was extremely a trip he would not forget.. it was at the point he was ready to book another one. Not only did they caught many fishes but Captain Josh was extremely friendly and made the whole crew really comfortable! I totally recommend and totally will book with Captain Josh again!

GUYS! DO NOT BOOK A CHARTER FROM THIS GUY!!! I will try to keep this short. I booked a charter and…read morenever got am email confirmation 24 prior to departure as stated on the website. You cannot leave a voicemail as his mailbox is always full. I literally sent 14 texts with no replies. At 10pm the night before and 7 hours from departure, he texts to say that he got a splinter or something in his toe and was waiting at the ER for 3 hours. Ok, dude...well, if you were waiting for 3 hours then you could send a text saying you had to cancel, no?. So, I rescheduled. Same scenario. No communications. I called another phone number on the website and it was his brother (who is no longer affiliated and lives in Texas). He tells me to show up and his brother will meet us at 5am. We show up and guess what? He's not there! Surprise! I called him at 5:00am, 5:15am, 5:30am. Nothing. He calls me at 5:45am and says "Oh, I don't usually leave until 6am. I thought I called you". Wait, WHAT? Am I in the friggin Twilight Zone here?? You thought you called me?? GTFOH...Turns out that it was too windy to go fishing. That, and he said he didn't feel like going because his toe hurt. Ok, dude...Time to reschedule...again. I asked him why sometimes dates are blocked on the website and he says "because tourists suck". Nice. So here we are. Next trip coming up. Texted him to confirm. No response. I am shocked. Texted him to refund my deposit because let's face it...this dude sucks and I cannot believe he is still in business. Skipped the BS and called my bank to file a dispute. Moral of this story? Save yourself from the same torture and book a charter from a reputable business...this guy is a joke.

I went out on Hold Fast in Aug. Tuna was not biting so we turned our attention to shark. Caught 6…read moreblue shark. Big fight. Lots of fun. The crew was friendly and they knew what they were doing. Great day on the water.

I live in MA and drove 1 hour to Scusset Beach during the 2nd week of July, 2026. The weather was…read moreperfect - perfect for a beach day : hot, sunny, clear blue sky. The beach itself was nice enough: decent sand, not rocky, not an over abundance of seaweed. That's where the enjoyment ended. That beach had a constant barrage of biting flies that annoy the crap out of you. They are small, relentless,painfully bite, and leave itchy marks where they bite. We stayed for 3 hours to try to get our $14 (parking fee) worth but after that, we left. I'll never go back since I now know those biting flies are an issue there and have been for years. Two thumbs down and I cannot recommend Scusset Beach to any beach goer who wishes to have a lovely day at the beach. Side note : the water was so cold also, with zero waves and contained floating seaweed. Terrible.

Beautiful beach. Sign at entrance that was terrifying; all about the sharks and how to avoid them…read morebut we went anyways. Water was very clear and I don't see that too much around here so that was pleasant. Snack shop was open as well as bathrooms. All very convenient. Had a great day with my 4 yr old granddaughters so enjoyed it very much. The loved sitting at edge and letting the minimal waves come over them. Very nice family friendly beach.

What a great day. Capt. Tom, Adam and the boat were amazing! Capt. Tom was ON The fish! We…read morecaught our limit in no time, caught several more that we had to release, but still big fun. We can't wait to go out again.