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    Captains Cooling And Technical Services

    5.0 (6 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Captains Cooling And Technical Services

    Appliance repair

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    1 year ago

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    2 years ago

    Best service I have ever had!! Responsive. Ethical. Integrity! Impeccable Work! I was so impressed with the whole team!

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    3 years ago

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    7 years ago

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    South Belt A/C & Heating

    South Belt A/C & Heating

    3.3
    (36 reviews)

    Noticed on Tuesday 12/13 (warm day in Dec) that my upstairs AC was not cooling. So, I went on Yelp…read moreto look for a place to call. Southbelt was closest to the house and I was familiar with them from driving by on 2351, and they had good ratings...but not very many ratings - only 5. Hmmm, seemed strange for a 20+ year business. Does their customer base not use Yelp? I scroll down a bit and see the 9 "not recommended" reviews button. Yes please! Start reading through and that's where I found what sold me on calling - the owner's responses to several of the bad reviews, particularly his lengthy response to "D W." from June 2014. This was not the usual "We're sorry you had a bad experience, call us to see if we can make it right" pandering schlock - no, this dude defends his service with detail, stands up for his employee's integrity, and cares about the perception of his business. Sold, bro. Call the evening of 12/13 after close of business expecting to leave a voicemail and get an answering service that lets me know emergency service is indeed available. (Not necessary, it's warm but it's December) I leave my info and get a follow up call Wednesday morning. Here is why I gave 4 instead of five stars, and really would give 4.5 if I could - the caller couldn't schedule my appointment time, only pass my information to the tech who wouldn't call me till the next day. (In July that wouldn't work for me, but it's the Christmas season, people are on vacation, etc) Seems superfluous to get a follow up call from someone who can't really tell me anything. Matt from Southbelt called me around 9:10 this morning 12/15/16 and met me at my home promptly at 10:00 as arranged in our conversation. He quickly diagnosed the issue (burnt out fan motor from a fried relay) and offered me several options. He took the time to thoroughly answer my questions so I could make an informed decision, had the parts in his truck to do the job, and completed the repair quickly. What impressed me is that, after completing the repair, he advised me not to have him check the freon level due to the low ambient temperature. (60ish degrees) Since the air was now blowing cold from the vents, he advised me to wait till spring to reassess it, explaining that the low ambient temp would make his measuring device read low and if he added too much freon it would damage the system and cause a more expensive repair later - too much freon is worse than it being a bit low. A tech working for a company that preys on customers would have gladly added freon and charged me for it, then offered a discount on future service to ensure they got the pricier repair later. That didn't happen. $370 for the whole shebang, diagnosis, parts, and labor. The fact that he had parts on hand to do the repair shows knowledge of common AC problems gained from experience. I'll be calling again if I have more issues. Ed, if you read this, you do you, bro. You defending your business and your employees earned you a customer.

    Do NOT use them! Southbelt installed 4 new AC systems improperly. which caused incredibly high…read morehumidity levels. they couldn't figure out how to fix. we had to move out, totally tear out all the drywall etc. they cost us 300,000 in repairs. Terrible! I would give anything to go back, have used a different company and not go through what we have gone through for the last three years.

    Captains Cooling And Technical Services - hvac - Updated July 2026

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