Jamarley was a prince! Great communication, completely transparent, honestly wanted to help me find…read morewhat was right for me. He showed me all the cars on my list, was VERY patient and personable, and answered as many of my questions as he was able. Lots of brand knowledge in that young man! Matt in finance was so open, honest, and straightforward, I could barely believe it. The time we spent in his office was much more like hanging out with a friend. Awesome guy. Deep product knowledge. I was completely caught off guard by the Nissan Ariya! I came to look at a different car, but as soon as I sat in it with Jamarley, I was blown away. I could not be happier with the service they provided me, the car I found with their help, or the deal I found there.

inquired about a vehicle... instantly was emailed by four…read moredifferent "people". three went to my inbox, one to junk, all with no actual substantial content. stop the games and just sell products for honest prices!

No pressure, fair price, good inventory. They made car buying a less stressful situation.read more

I would not recommend this dealership based on my experience. The vehicle I purchased was sold as a…read morecertified pre-owned car, yet there were immediate issues that should have been identified prior to sale, including a cracked windshield and brake problems that surfaced immediately after purchase. The service department experience was even more concerning. I had to return multiple times due to incomplete or delayed repairs, communication was non existent unless I followed up myself, and promised services such as detailing were never completed. While the vehicle was in their care, the leather on driver's seat was damaged. The proposed "repair" was to glue and paint over the damage rather than replace the affected panel. They took no responsibility even though the damage happened in their care and their resolution unacceptable. Of further concern, personal documents went missing from my vehicle while it was in their care, and there was an unexplained few hundred mile increase during one of the 10 day service periods. Despite raising these issues, there was no accountability or resolution. Overall, this experience fell well below expectations and raises serious concerns about the standards behind their certified pre-owned program and their slogan "buy smart, be happy." From my experience, honesty, accountability and a happy customer is NOT their priority. I would strongly encourage others to proceed with caution if at all. **Ive added before and after pictures of the ripped seat. Keep in mind the seat was ripped in their care before I even took possession of the car after purchasing. Its unacceptable how they claim to have fixed. Im trying to escalate but no one returns calls there.

This was my first time coming to Lexus of Winter Park for service since I usually go to the Orlando…read morelocation where I purchased my car. Honestly, getting an appointment lately has been frustrating because of the system change -- the website kept glitching and refreshing, and when I tried calling, no one picked up. Not the best first impression... but I'm glad I decided to stop by in person anyway. The dealership itself is very spacious, clean, and modern. The staff were friendly and welcoming, which made the experience much better. One of the advisors there was absolutely gorgeous -- seriously looked like she could be modeling -- but beyond that, everyone was professional and helpful. Even though there weren't any openings for the same day, they really worked with me to secure an appointment and made the process feel smooth after all the earlier frustration. I appreciated them taking the time to help instead of just turning me away. Overall, a very positive experience so far. Let's see how everything goes when I come back next week for the actual service, but first impressions inside the dealership were great!

The Loaner Car saga continues as Lexus of Winter Park is charging me small amounts on my credit…read morecard almost 2 months after I was given a loaner for an expensive service that took 2 days for them to complete. The nickel and dime treatment is certainly not worthy of an upscale, luxury car dealer. Shame on Lexus of Winter Park. .

I made an appointment yesterday for today to run diagnostics on my 2001 f150 having a fuel/air…read moreissue. When I scheduled it they took all of my info about the truck. Year, mileage, issues. I even called them on the way this morning to let them know I was running late and they told me no problem. When I arrived and checked in, after struggling to drive there because my vehicle is having issues, I was told they won't help me because my vehicle is more than 15 years old. At no point during TWO phone calls in which they had all of the information about my vehicle did they tell me they couldn't offer me service. They wasted my time and almost caused me to break down on the side of the road for NOTHING trying to get there. What a colossal customer service failure. absolutely horrible. I will never give them my business for anything and I was thinking about getting a new truck.

Completely Unprofessional - Stay Far Away from Peacock Ford…read more I brought my EV to Peacock Ford for a basic tire rotation and an issue with the front camera. What followed was one of the most frustrating, time-wasting experiences I've ever had with any service center. Mr. Jordan promised that if diagnostics weren't completed the same day, I'd receive a loaner the next day. That never happened. He ghosted my calls, ignored multiple voicemails, and only responded days later with a text saying my vehicle was "ready." When I showed up, they hadn't even fixed the issue -- just held my car for 4 days, ordered parts, and told me to bring it back next week. Worse, Mr. Jordan was extremely rude, blaming me for calling late and implying that my expectations were the problem. Not once did they offer a loaner as promised or keep me in the loop. Bottom line: they wasted four days of my time, didn't fix anything, and treated me with complete disregard. If you value your time, your vehicle, and basic customer service, avoid Peacock Ford at all costs.

I had a wonderful car buying experience at Holler Honda. They have the best price guarantee so…read morethere isn't any haggling, the price you see is the best price. They also don't work on commission so they aren't just trying to make a sale so they can get their piece of the pie. Peter was absolutely fantastic! This was the fourth car i've purchased from a dealership and I've never had the sales rep be as knowledgeable as Peter was. I was SO impressed! It was apparent that he cares about what he does and is passionate about it enough to take the time to learn EVERYTHING. He gave me an in depth response for every question is asked. I can't say enough good things about him! We dealt with Mike for finance and he was wonderful too, talked me through the paperwork and add-ons and was patient while I asked all the questions. Lastly, Wiz was super friendly and helped with my trade in. Overall, this was a great buying experience and i'm so happy with my new car!

I am very sad to write this review. This is because I referred my friend due to my previous amazing…read moreoutstanding salesman (withholding the name) it all was really good until my friend was told that she lost the 941 credit for the school deal because she did not get her funds until Tuesday 8/4 when the deal ended. However, this is the fact: she was highly encouraged to go ahead and sign paperwork to hold the car until her funds could come through on Monday 8/3 but never put any money down and trusted this dealer with the information. Not being able to come in until Tuesday 8/4 due to circumstances beyond her control, they actually told her that she lost her credit for the $941.oo! Are we missing something here? She signed the paperwork on 8/1 "to hold the car" as she was told? I am posting this out of principle. RICARDO is the manager who made this decision. The paperwork is fact being signed before the school deal ended. Mr Ricardo, I hope you read this and make restitution for my friend. This occurrence is the very reason why the public do not trust car dealers, and this matter cannot get any more factual. You needed to do the right thing and honor my friend with the $941 credit as she would not have ever been there WITHOUT ME PRAISING YOUR CAR DEALERSHIP THOUGH IT WAS UNDER A DIFFERENT MANAGER LAST YEAR WHEN I BOUGHT MY OWN VEHICLE. Written with facts without emotional slandering. Thank you.

Wonderful Dealership, really nice cars, outstanding quality, ask for Rich Gray he will advise you…read morewell, trading, financing and knowledge on any car. Thank you.

I purchased a used vehicle from these guys. The car was in great shape. I expressed some concerns…read moreover one of the salesman that my wife and I were interacting with. The general manager called me personally to resolve any concerns and took full accountability and ownership over the situation. I would hands-down recommend this place. The ownership cares about making a customer feel more than just a transactional experience.

I had my BMW in for service today due to my back window starting to become unattached from the…read moreconvertible top. The top still goes up and down and has never leaked. I love my car. It will take several weeks to get the top in and be ready for the dealership to install it. Wesley my service advisor is keeping my car inside locked under cover and out of all weather conditions Florida has to offer. I am getting the convertible top replaced and have been reassured it will be in working order and no leaks ever. My daughter picked me up and we had a good breakfast at the BMW cafe before leaving. I will keep you updated on how things progress with the service department and Wesley my service advisor.

Was told I needed to wait 2 hours! It's now going on 4, I have never had such slow service at any…read moreother BMW dealership service station. I am not happy