After having my oil changed at Jiffy Lube #2899 8624 S Tamiami Trl /Sarasota by Spence and Clay, the engine light went on and it had a labored sound. This was not normal and didn't have it when I arrived. Given they couldn't open the hood or change a lightbulb in the headlight, it seemed best to seek other input. I can't say enough about Car Care Connection. They got my car in first thing Monday morning dropping my car at 7:30 am and after an inspection diagnosed the problem before 9 am. Jiffy Lube left the oil cap was off. Thank God I only drove 8 miles! Needless to say, I will be asking Jiffy Lube for a refund! The time this shoddy work has commandeered has been insane. It has been so distracting. Needless to say, CAR CARE CONNECTION will have all of my future business! The value of knowing you can trust their work is priceless! They were flexible, courteous, informative, trustworthy! For the first time since leaving my mechanic who I adored in MN, have I felt this confident & covered! Thank you Tom! I appreciate you staying to wait for me to arrive to pick-up my car!! read more

We would rate this disgusting ripoff a zero!!!! They do NOT actually do the services on your vehicle that you pay for. We had our vehicles in there multiple times for simple things like oil changes tire rotations later on to find out from a different mechanic who looked over our , and diagnosed that those things were never done!!!!! well we thought we were maintaining our vehicle. It was not being maintained even though we were paying for it to be maintained by car care connection who didn't do anything they said they were going to do!!! basically stealing money from us and stealing the value of our vehicles as now they will not last as long as they should! Lazy mechanics lazy owner... They told us on two vehicles that parts were delayed when they weren't, we waited over 6 to 8 weeks on parts that we were told delayed, but later I found out they were never delayed. We were talking on one vehicle. It was eight months out for apart, and we started looking for another vehicle then took the car to another mechanic who fixed it in an hour for $400 when we were told it would be 6g to 8g to fix and also have to wait 6 to 8 months. Every tim we left Car connection. There was a new problem with the vehicle that we had brought in...... We actually reported them to the BBB but of course these types of businesses have the money to pay off the BBB and win the case. Sad..... read more

Same-day repair at a very reasonable price. Wow! My father begged me to go to a new mechanic because I have been getting just completely taken advantage of at my previous mechanic. Not here! I was so impressed and hope to not go back, but I know where to go if I need someone. read more

Honest to goodness, caring mechanics shop is well run and reasonable prices. I recommend them to everyone!

Huge thank you to Tom and the wonderful staff at Car Care connection! Friendly customer service, and most of all very reasonable pricing.. I highly recommend this place for your car needs . read more

Good people and very professional.They know what they are doing and won't try to oversell you. I've been going to them for years.

Both of our cars have recently gone into Car Care. They did an excellent job repairing & replacing what needed to be done on each of our cars. They are professional and trustworthy. They even called to give me an update on their progress. Great service; I highly recommend Car Care Connection. read more

Just picked up my car from Car Care and they were amazing. Tom the owner was so understanding of my situation. We are here on Vacation and while here we had car trouble. We had a tight window to turn home and they got us right in, fixed the issue and explained everything to me. I highly recommend this shop for car repairs read more

Went in on Monday to get my AC fixed. I was treated like an intelligent customer (which I am) and not a little blonde lady with air for brains. Best experience in a long time at a repair shop. Everything was explained ahead of time, the owner and the mechanic both spent time explaining what the deal was and I left with a repaired AC and a bill that I thought was reasonable. My husband was happy with the bill and that it got resolved without his input. read more

I've been taking my car to the guys at Car Care for nearly 10 years and I'll continue to do so as long as I live in the area. They're knowledgeable, kind, trustworthy, professional, and always treat me like family. Having car problems is always stressful, but Tom, Sean, and all the guys do an excellent job making the process less painful. I can't say enough about their work and integrity. I wholeheartedly recommend them to anyone! read more

This place is wonderful. Tom runs his place with total integrity and great service. Considerably less expensive than dealerships. Been going here for 12 years. Love it! read more

Car Care Connection Inc. - Sign on corner - Auto Repair Near Me - Sarasota, Florida

I was looking to purchase a used car and Tom on very short notice let me bring it over and check it out. He spent over 20 minutes speaking with me about the car and giving me some good advice, and after all that he didn't even charge me a dime. It's too bad I don't live closer because I would bring all my cars here for repair. Great shop! read more

Great place. Had AC fixed today. Customer service exceptional. We will be using this place for all our auto needs. Nice to have this place right in our neighborhood. read more

I recently moved to Bradenton from Sarasota but had taken my previous vehicle and now my current one to Car Care. 3 years ago, I was laid off and my Dad was ill and I needed to get my car fixed due to an oil leak. Unfortunately, it was going to cost me alot of money that I didn't have and decided not to get it done because of my situation. I was not charged for the diagnostic and I just started crying. I never told them about my situation either. I was just so grateful. Unfortunately my Dad passed away, my job situation had changed and I got another vehicle. Even though I moved to Bradenton, I will drive out of my way to take my car here. They are personable, kind and caring. read more

I'm surprised these guys dont have a ton of rave reviews yet. I've been coming strictly to them for all my Jeep's needs (a lot of them, ugh) since I moved here over two years ago. The few guys that I regularly deal with are very honest and straight-forward and it is much appreciated, as I feel I've been duped by mechanics in the past. I've had multiple issues with my vehicle and the guys were so concerned about my safety over my shitty brakes that they did the work and just had me pay them when I could. That kind of customer service does not happen just anywhere. They're seriously great people. There was only one time when I got a second opinion because my stupid car was overheating and the one mechanic who checked it out (who normally does NOT work on my car) said it was the whole radiator that had to be replaced. When I got a friend to look at it we discovered it was just the cap. A very basic fix that I may have ended up spending hundreds of dollars for something that was just a few bucks. When I informed Tom and the guys about the mistake they were very apologetic and sincere. They even said the next time I came in they'd give me a discount for my troubles. Despite that one misstep all of my experience here has been really nice and prompt and I'll always recommend them to anyone looking for a trustworthy shop. read more

This place is awesome so glad I found them! Very nice people and great service, will point anyone I can there way.

Much less than I was quoted by a dealer and super fast. Dropped car off at noon and was done by 4. Tom was super nice and explained everything very well to me. I will recommend them to everyone and plan on using them if ever needed in the future! read more

THANK YOU is all I can say to Tom and Roger!! I had my vehicle looked at before we made a road trip from Texas to Florida. I knew my a/c was starting to have issues. However, my repair guy said to let it roll as it might be a while before it goes out completely. Well, our 11 hour drive in one day pushed it to the limit and it got waaaay worse by the time we got here. I took it to another repair location that wanted far more money to do the repair. I called other repair shops the next day to get quotes and decided to take a chance on Car Care Connection. I am soooo glad I did. They beat every shop including my own on price and got it done in the same day! They were friendly, funny and competent. All I can say is thank you. My parents, who we are visiting now and live close by, have a repair shop to go to when in need. read more

These guys are awesome. They are honest, knowledgable and very courteous to their customers. They are the first shop I've been to in my 26 yrs of living that don't abuse customers in trying to up sell in stuff that they don't need. I only had an hour to do an oil change bc I had another appt they got it done in 40 min! Plus Mike let me know 20 min in that I'll be done soon bc he wants to get me to that appt! He gave me the remote and told me I had control of the TV. I'm a first time customer and recommend anyone and everyone to come in (just look at the reviews 5 stars everywhere I look). Keep up the great work! read more

I took in my 04 Nissan Frontier. It was having a problem with the brakes when you release the pedal it would make a squeaking sound. I dropped the vehicle off and they called me two hours later and said that it was going to be $50. That it was only a build up of brake dust that was making a squeaking sound. I was expecting to have to drop $250-$500 for new brakes or pads. These guys are honest which is hard to find. Highly recommended. We take all our vehicles here now. read more

I visited this shop this morning on a family recommendation (not being from the area, I wanted to know I could trust them). I could not be more pleased and impressed with Tom and Shawn. These guys are so nice, trustworthy, and knowledgeable. They took the time to explain exactly what was going on with my tire and put me at total ease. If you need them, they are top notch! read more

Best place to take your car in Sarasota! Tom, along with the rest of the staff, is wonderful. They do their best to get you in and out quickly, explain everything very well, are friendly, and have affordable prices. Will continue to go here from now on. read more

Car Care Connection is wonderful! Tom and his crew are top notch! Efficient, knowledgeable, excellent pricing - they always go the extra mile for our family (and everyone we know who brings their vehicles there). I can't say enough good things about them! Thank you!!! read more

These guys are the best! We finally got my 94-year-old mom's car away from her and Tom is now selling it for her ... without asking for any commission! My mom has been going to them for years and has raved about them too. They are the best read more

If your from out of town, or a local and need a great shop this is your place! I've been using them for years. They keep a professional clean shop. If additional work needs to be done, they explain in detail why and what needs to be done, with out belittleIng the customer. They have reasonable prices, and a competent staff. read more

Did an emergency repair on our CR-V today. Very accommodating and reasonable rates. They did a great job on the repair actually redoing substandard work done somewhere else. I highly recommend Car Care Connection. . read more

I am traveling from Ohio on vacation and driving a friends van. I noticed a front low beam headlight was out and went to Advanced Auto Parts (AAP) to buy a replacement bulb. The lazy people at AAP would not help me change the bulb. So I called Car Care Connection. They were awesome! Replaced the bulb in 3 minutes and didn't charge me a dime. Completely made my day to find an honest auto shop on the road. read more

Just one more 5 rating to Tom, Shawn and crew. Thanks for your professional service and fair prices. Great job !

Based on all recommendations here about knowledgeable, great customer service, explain the job in details, etc. So, I brought my truck in for an oil change just like other 38 oil changes before this. After giving truck info to the guy behind the desk, I was waiting for him to provide what oil the shop offer, wait time, etc... none was offered. A little irritated, I asking him what type of oils are they using here, Amsoil is the replied. They never ask which type would I want: Signature, XL, or OE for Amsoil. Nope, none of that information was ever offered. On paper, they list Amsoil/Mobil1, so how come Mobil1 wasn't being mentioned? At the end of the oil change, the sticker on left of the windshield should have stated what type and grade oil used. Again, only the word "synth" was used. There were no useful information on the final receipt, just a short description about the oil change and all fluids check. This is laughable, the tech did not inform of extremely low coolant level, which it was! No description of the oil manufacturer, viscosity, grade used... none! So much for customer service and informative, blah, blah! The only thing I noticed here was all customers that came in, seem to know the people in the shop. Perhaps that reflects on many bias reviews that I seen here. Just get out often, then you will appreciate what knowledgeable and good customer service suppose to be. read more

Couldn't have had a better experience with car care connection. They turned a bad experience, breakdown out of town, into a fast and pleasant repair. Tom the owner told me that he loves his customers and it shows. Fixed it in a day, explained everything they did in detail and was reasonably priced. When I picked it up back in town with the interaction of TOM and his customers that he had a great place. Highly recommend them read more

Had it not been for the interaction I had with Sean, I would have rated this place of business much higher. I made an appointment because my AC was failing. After inspecting the car, I was told by Tom that I needed a new compressor, and a new heat exchanger, but also my front tires were worn due to an alignment issue. Fixing this requires two new tires and an alignment.. The total bill was over $2000.00. I drove away, and before I traveled very far east on Clark Road, the tire pressure indicator came on. I did a U-turn and called the shop telling Sean about the problem. When I arrived, Sean told me the following. Our tester shows that the front end is one inch higher than the rear end due to the new tires. (I checked the diameter of the new tires relative to the old tires and they were indeed larger, but only by 1/2". That would account for the front end being ¼" higher, not 1" higher.). Sean continued by saying our model does not have in-the-rim sensors, but relies on a level detector to sense that the tires are flat. When I questioned the logic of that statement in that a level detector which depends on the earths gravitational pull, therefore would send a signal when going up or down hills. He proceeded with some double talk which threw me. I later checked with the Toyota dealer I purchased the car from and he verified that indeed the model did not have in the rim sensors, but relied on measurement of wheel rpm to detect a flat. That made more sense, but he added that a small difference in tire diameter would not set off the sensor. I tried several times to contact Tom regarding my interaction with Sean. Sean answered the phone and said that Tom was not in. read more

I stopped by and told him that my cigarette lighter/charger wasn't working. They were so nice and accommodating. It was just a fuse. They repaired it on the spot and didn't even charge me. Very honorable and honest people there. I would highly recommend this place! read more

I brought my truck to Tom for a problem with skipping. He told me the plugs were all clogged up and charged me 750$ . I drove not even out of his parking lot and it was still skipping. So he told me it was actually a 2,000$ fix and he wouldn't deduct the 750 that I wasted to include in the fix of the real problem. I went to another mechanic and they FIXED the problem for 150$ after Tom priced me at 2,000$. He has ripped me off plenty of times and lied straight to my face to get extra money. Very over priced and work very slowly. I am very dissatisfied! read more

This place was nothing but professional and were able to get my jeep repaired within 24 hours. The prices are fair and really explained everything exceptionally well. Will be recommending to others and will go back in the future. read more

the best autorepair in sarasota!!!!! great quick team! i'm grateful for their access! you know for what you pay! read more

After my visit, my car has never run better! Extremely reasonable along with honest and friendly people. A definite rarity in the car business. I will absolutely tell my friends and family about Tom and his crew, and I will be back! Thank you Tom & Shawn! Mark A. read more

These guys are the best! I won't let anyone else touch my car. Everybody there, Tom, Sean, Roger...just awesome honest people. Without hesitation I would recommend them. read more

Took my vehicle to Car Care Connection and they fixed the Air Conditioning but it came out to be more than they had estimated. Later when the air conditioning failed again I took it back and they said that it would cost another $1000, approximately. Also told me that it was not related to the first repair they did. Then took the vehicle to another mechanic who fixed it for $130 and told me that the first repair had failed. Bottom line is get another estimate. read more

We've been taking our cars to Tom at Car Care Connection since he bought the business almost 10 years ago. He is curteous, explains the problem fully in layman's terms, and gives complete attention to each customer. His crew is efficient and careful handling our vehicles (floor mats, fender cloths). We see the same faces in the garage which gives us confidence they're good at what they do because a place with high turn over indicates problems. They do their work with precision, I've never had to return for something they overlooked or was incomplete. The prices seem reasonable to us for all the work he's done over the years (our vehicles are over 100,000 miles now).He's the only one we trust to service them after trying a couple of other places who came out with fix-it lists and printed estimates after only an oil change. Car Care Connection does not do that! No pressure but information with a suggestion to keep an eye on what else they might notice while on the lift. read more