I bought a 2013 Toyota Corolla from Autoquest on Sept. 30,2017 for my daughter. I paid cash money…read morefor the car. It seemed to be a great car for her. We sat down and began going over the paperwork. I live in the state of florida, I told them I wanted the price of taxes and plate included in the price. I was told by Steven that all I would have to do is walk into my dmv with the paperwork and I wouldn't owe anything else. I was told it would only take about 2 weeks to receive the title . After 3 weeks I began calling and letting them know I hadn't received it yet. So long story short these are the excuses I hear for appox. 2 weeks. I was told Are you sure this is the correct address, The title is at our main office in Montgomery Al and if I got to go there and walk it through myself I will, this was from the salesman., I asked them do they even have the title and they said yes(lie). Couple days go by I call them back and they tell me We are having problems getting the title from the auction we bought the car from. I told them I was going to bring the car back and I wanted my money back in cash as I paid in cash. The owner apparently wouldn't talk to me and told one of the many people I talked to that I wouldn't receive a full refund back. I asked why and they didn't give one. The car was driven to my house about 100 miles from there lot. All the time that had gone by it sat in my driveway until it was legal.(still waiting on title). A week goes by and I got a call saying they got the title. The title was overnighted fedex to me which I received. When I went to my dmv I had to pay title fee, tax fee, and a plate fee out of pocket. (So they lied again) If anyone I mean anyone thinks of buying a automobile from these people please think really hard about it .The deal might sound great but they are some shady people at this place. I will not be back and I want to help prevent anybody else get ripped off. This place should be investigated by the attorney generals office of the state of Alabama for fraud. Chris M

This was by far the worst car purchase experience of my life. I paid cash, (in full, not even…read morefinanced) for a car that I was assured there was nothing wrong with, got home and everything was wrong. There weren't even any motor mounts on the bottom of the engine, and that's just the beginning. How I made it home, I'll never know. We took the car all the way back to them on a trailer from Panama City, FL to Mobile, AL and they assured me they would fix everything. They gave me an illegal loaner car (that smelled like a cat litter box) that I couldn't drive the entire month that they had my car (I got pulled over by a state trooper and she even called them to tell them it's illegal, and she told me not to drive it). The entire month that they were "fixing" my car, I could hardly ever get in touch with them about the progress of my car, let alone get a call back. And when I did get through, I got put on hold or hung up on. One man answered the phone after my calling all day and said "I ain't talkin to that lady again" and hung up. I'm not even kidding. You can't make this kind of stuff up. I finally got my car back yesterday after the owner called yelling and cussing at my significant other saying they didn't have to do anything for us and we should be grateful, only to find out that my car is still not fixed. I know they fixed 1 thing out of an entire list. It shut off driving down the road on the way home and who knows what else. I've owned this car for 2 months now and I've driven it 1 day. Silly me for not reading the reviews first. There may be a few good employees within, but unfortunately the owner calls the shots and doesn't set a very good example in this crooked business. Do yourself a favor and don't get involved with this nightmare of a company.

**Service Department Review**…read more Imagine moving to a new city and three weeks after the move, hubby's car decides to overheat at red lights and loses its entire mind! Well, that's what happened and of course, being new to town-- we had no clue where to turn and needed immediate help. (Preferably, without being raked across the coals!) Not one, but TWO recommendations from the hubby's office sent us (literally) running into Andrew's arms, and bracing ourselves for a decent report. Just as described, Andrew's took great care of us. Reggie helped us originally and offered great customer care. Andrew's replaced the necessary sensor and a coil of some sort (don't make me talk car parts, I'm not classically trained), graciously offered us a loaner (we couldn't accept and used my car), washed hubs' car, AND quoted us a truly reasonable price (and by reasonable, I mean I didn't get the urge to cry)-- just went above and beyond! Fast forward-- We've now returned 2 times for regular maintenance and checks since our arrival, we've recommended Andrew's to a friend, and the level of service continues to exceed expectations. My last visit to the lot had me strongly considering buying one of their gorgeous cars that I can't afford, but the hubs pulled me away before any real damage was done! Andrew is the best, truly helped us, and now we're in it for the long haul! Also, doesn't hurt that he's a South Alabama supporter. All in all, our money and our vehicles are safe at Andrew's Imports! Now, about that car...

I was heartbroken when my 2015 Toyota Camry was totaled, but I had already been thinking of buying…read morea new car anyway, so I quickly started looking at cars online. Feeling overwhelmed and somewhat lost with all of the different choices and dealers, I turned to my boss of 20 years - one of the most honest and fair people I've ever met - for advice. He IMMEDIATELY told me to go to Andrew's Imports. Not knowing anything about dealerships, I followed his advice, and started looking on their website. I instantly fell in love with a gray Lexus IS 250. I was a little dismayed at first, because I know Lexus is a high-end brand, and I didn't really want to go broke on a vehicle. But then I saw the price listed online, and was astounded that the car was in my price range. After a phone call with Andrew, I felt totally comfortable, as he was friendly (but not overly so - in that fake way that some sales people can be, and I don't say that lightly, because I'm in sales, too!), was super knowledgeable about the car, and he set me up for a test drive that Saturday. Driving the car just made me love it even more. At the dealership, Reggie was amazing! He was super sweet and funny, just felt like he and I had been friends forever, and made me feel even more comfortable. He was able to get all the paperwork and everything arranged really quickly, and always responded to my bazillion texts in a timely manner. The day I went to sign everything, I sat down with Lisa. She was amazing, too! Lisa explained all of the documents before I signed them, and answered every question I had. She was the BEST! I actually enjoyed sitting in her office talking to her. I am not even slightly kidding when I say I would be personal friends with everyone at Andrew's Imports. One thing that may be silly, but definitely gave me the warm fuzzies, was the day I was signing the papers, the office workers had found a stray kitten, and it was wandering the office playing with everyone as they tried to find a home for it. That tells you SO MUCH about what kind of people they are. So now, I'm driving a car I love, that I didn't pay out the nose for, with fond memories of everyone at Andrew's. I will definitely be back when it's time to buy another car, which will probably be soon, as I have three teenagers! I can't state enough how positive this experience was. I was tentative about dealing with car lots, because so many times, you have that sinking feeling that they are scamming you in some way, or trying to screw you over. I never once had that feeling here, and in fact, felt the total opposite way. This place really cares about its customers and their satisfaction and it definitely shows!

I bought a car from Ethan a little over two months ago. We bought it knowing that there was a check…read moreengine light on it, with Ethan's assurance that he would take care of that issue for us. To make a long story short the issue was a little bigger then what they thought. However he was a man of his word and completely handled the situation. I am so thankful for Ethan. I highly recommend! He has a customer for life! Thank you

Not honest and will make any penny they can at your expense if I had to compare the experience I…read morehad with this place I would say the dealer from the Matilda movie (google it ) god is my shepherd and no weapon formed against me shall prosper : advice check everything I mean everything !!!!! Cuz chances are their gonna rip you off and sell you a junk mines was 31,000 and I'm roughly 10,000 and damages out of state buyer sent a check in good faith

These people are evil. we bought a car a couple months ago. pitting $6000 down. well my family fell…read moreinto some financial problems. so we called Jarred to explain. set up a payment plan. thought that was taking care of. well walked out the house the following week and the car was gone. called up there and seen what can be done. Jarrod told us to make payment and we could set up the towing fee the next week. well I called him back Thursday and he wouldn't get on the phone. some other guy was talking back and forth with me and Jarred. since Jarred wouldn't get on the phone. guy told me I was suppose to call Wednesday I said no in my tests and calles I said Thursday because that's when I got paid. so there was nothing I could do unless I had payments and tow fee. so then I asked about our belongings in the vehicle. he said we would come and get them. well since we live out of town it took 3 weeks. but I would call and text every week. got there today and all they had was my husbands wallet. they threw everything else out. because we hadn't picked it up in 10 days!!!! would not waste my time or money with these people!!!

Best prices for good used car and amazing customer service! Moody the manager was very honest and…read morehelpful. I would definitely recommend this place!