**Service Department Review**…read more Imagine moving to a new city and three weeks after the move, hubby's car decides to overheat at red lights and loses its entire mind! Well, that's what happened and of course, being new to town-- we had no clue where to turn and needed immediate help. (Preferably, without being raked across the coals!) Not one, but TWO recommendations from the hubby's office sent us (literally) running into Andrew's arms, and bracing ourselves for a decent report. Just as described, Andrew's took great care of us. Reggie helped us originally and offered great customer care. Andrew's replaced the necessary sensor and a coil of some sort (don't make me talk car parts, I'm not classically trained), graciously offered us a loaner (we couldn't accept and used my car), washed hubs' car, AND quoted us a truly reasonable price (and by reasonable, I mean I didn't get the urge to cry)-- just went above and beyond! Fast forward-- We've now returned 2 times for regular maintenance and checks since our arrival, we've recommended Andrew's to a friend, and the level of service continues to exceed expectations. My last visit to the lot had me strongly considering buying one of their gorgeous cars that I can't afford, but the hubs pulled me away before any real damage was done! Andrew is the best, truly helped us, and now we're in it for the long haul! Also, doesn't hurt that he's a South Alabama supporter. All in all, our money and our vehicles are safe at Andrew's Imports! Now, about that car...

I was heartbroken when my 2015 Toyota Camry was totaled, but I had already been thinking of buying…read morea new car anyway, so I quickly started looking at cars online. Feeling overwhelmed and somewhat lost with all of the different choices and dealers, I turned to my boss of 20 years - one of the most honest and fair people I've ever met - for advice. He IMMEDIATELY told me to go to Andrew's Imports. Not knowing anything about dealerships, I followed his advice, and started looking on their website. I instantly fell in love with a gray Lexus IS 250. I was a little dismayed at first, because I know Lexus is a high-end brand, and I didn't really want to go broke on a vehicle. But then I saw the price listed online, and was astounded that the car was in my price range. After a phone call with Andrew, I felt totally comfortable, as he was friendly (but not overly so - in that fake way that some sales people can be, and I don't say that lightly, because I'm in sales, too!), was super knowledgeable about the car, and he set me up for a test drive that Saturday. Driving the car just made me love it even more. At the dealership, Reggie was amazing! He was super sweet and funny, just felt like he and I had been friends forever, and made me feel even more comfortable. He was able to get all the paperwork and everything arranged really quickly, and always responded to my bazillion texts in a timely manner. The day I went to sign everything, I sat down with Lisa. She was amazing, too! Lisa explained all of the documents before I signed them, and answered every question I had. She was the BEST! I actually enjoyed sitting in her office talking to her. I am not even slightly kidding when I say I would be personal friends with everyone at Andrew's Imports. One thing that may be silly, but definitely gave me the warm fuzzies, was the day I was signing the papers, the office workers had found a stray kitten, and it was wandering the office playing with everyone as they tried to find a home for it. That tells you SO MUCH about what kind of people they are. So now, I'm driving a car I love, that I didn't pay out the nose for, with fond memories of everyone at Andrew's. I will definitely be back when it's time to buy another car, which will probably be soon, as I have three teenagers! I can't state enough how positive this experience was. I was tentative about dealing with car lots, because so many times, you have that sinking feeling that they are scamming you in some way, or trying to screw you over. I never once had that feeling here, and in fact, felt the total opposite way. This place really cares about its customers and their satisfaction and it definitely shows!

Let me just take a second to rate my experience of buying a car at Hyundai from a gentleman named…read moreJeremy Talley. Jeremy greeted me with a friendly smile, he made the process so much fun, stress free, and with ease he helped finding my dream car and made it a reality. I truly appreciate the time you took to find me the best deal for what I wanted at a very affordable rate. YAll, go see MR.TALLEY !!!! I love my car.

The service department ( Jason) was as rude as he could be without actually crossing a line. Every…read morequestion I asked was treated as if I were stupid. Not helpful at all. Save yourself some aggravation and go somewhere else, perhaps across the bay.

LOOK ELSEWHERE When you want to purchase, every thing is…read morewonderful and taken care of in a timely manner. I would not recommend purchasing any premium care plan because it doesn't do anything. In less than two months my battery died and I'm told I will need to be the one to replace it at full cost. TWO MONTHS!!! That is insane!! What kind of car care is that? Batteries should not die that quickly after driving off the lot!!!!! Can they help? Yes Will they help? No

Let them talk me into using their financing. Their bank did have lower interest but required us to…read morecarry more insurance with lower deductible which washed out the saving of the lower interest. Scammers

I bought a car from Ethan a little over two months ago. We bought it knowing that there was a check…read moreengine light on it, with Ethan's assurance that he would take care of that issue for us. To make a long story short the issue was a little bigger then what they thought. However he was a man of his word and completely handled the situation. I am so thankful for Ethan. I highly recommend! He has a customer for life! Thank you

Not honest and will make any penny they can at your expense if I had to compare the experience I…read morehad with this place I would say the dealer from the Matilda movie (google it ) god is my shepherd and no weapon formed against me shall prosper : advice check everything I mean everything !!!!! Cuz chances are their gonna rip you off and sell you a junk mines was 31,000 and I'm roughly 10,000 and damages out of state buyer sent a check in good faith

i bought my 16 year old son a car for his birthday last monday and have no issues. My experience…read morewith buying his car was smooth and easy. Great customer service and 10/10 recommended!

My daughter purchased a vehicle recently like 7 days ago gave them people 4000 deposit and the car…read moreran hot as she were taken it to have her windshield fixed. Then they had the audacity to get smart and wouldn't give her the keys until she payed them400 dollars. Damn ripoff

I'm a little disappointed by today's visit. I booked my 45k mile service appointment, thinking I'd…read morehave my oil changed, fluids topped off, tires rotated-- all that jazz. My appointment was for 9:15, but I arrived at 9:10. They took my car and told me service advisor was David. I said I was waiting for my car because I was starting my trip back to Colorado today. TWO HOURS LATER-- at 11:10-- my car is ready. However, I found out that for this appointment, all they did was rotate the tires. Why in the world did it take 2 hours to do this?? Part of me is annoyed that my oil wasn't changed anyway, knowing I am driving halfway across the country and this is what I had asked for when I booked the appointment over a week ago, but even though they didn't change the oil, it should not have taken 2 hours to swap some tires around.

Be extremely careful when buying a car here…read more I left a deposit on a specific vehicle, and we negotiated and agreed on that exact car. When it came time to sign, they put a different VIN for a cheaper car on the contract without telling me. I didn't notice the substitution until later. When I called to resolve the issue, they offered no solutions and told me they would take no action because I had signed the contract. Double-check every detail before you sign.