Ant and Drew helped me today and they were quick,friendly and helpful..... 10/10 in customer…read moreservice.

Take 5 took more then 5 but it seemed to be very convenient for me. It was my first time here an it…read morewon't be my last time here but take 5 seemed to be a nice place with great workers . I came in for a oil change and ended up with my filters changed and new windshield wipers as well Wheww lol , but anyways i pulled up with me an my baby in the care it took about 6 mins for someone to address us hence the car in front of us was blocking the entry for us to pull up but once someone did come to speak he asked her to move her car forward so the rest of us can get by . The gentleman asked me what i needed done and i told him a oil change he said ok I'm next he then came out back with water , juice and candy for my baby that was nice complementary snacks while you wait that was a plus right along with us being able to sit in the car while our oil was being changed . They were very informative as well great service 5/5 .

DO NOT BRING YOUR CAR HERE. Being in business for 35 years does not mean they know new/modern…read morecars. Their incompetence will only lead to them recommending a new engine which you likely DO NOT NEED. Horrible business people, liars and scammers. AVOID THIS PLACE

Fantastic service, transparent pricing. They assisted me when my check engine light came on. Fixed…read morethe issue same day with perfect communication. Will return when needed.

I have been here numerous times for oil changes and other minor items. The team here is efficient…read moreand very pleasant every single time I go. They are not making up things that I "need" to try to push sales and I love that. When they do suggest something, I tend to believe them because they don't say I need something every time I go there. My car is older, so they could, to be honest. When I need a bulb changed or air in my tires or whatever, they are there to help me with pleasure. Plus, this place is amazing simply because they have a woman mechanic in the house.

Called before heading to the location to confirm pricing…read more Told me that it would be $60 for the oil change, turned out to be $91 once I got there. And a bullshit $10 charge to remove a plate so they can do the oil change. Then they had the audacity to recommend an unneeded alignment and other services to my car not knowing anything about it. Take it to your dealer, they charge $50 max.

The man at the front desk seemed irritated that I even walked in the door. I simply needed a…read moreheadlight replaced but he was rude and condescending. I will never go back.

If I could leave no stars, I would. I had a horrible experience of "customer service" on top of not…read moreeven being serviced at all by Eric... he was the most rude & "busy" but on the phone, person I have ever met. I have been coming to pep boys to get all of my cars serviced for a while and after this experience, you guys will no longer have me nor anyone I can stop from coming as a customer EVER. ERIC, IT COSTS NOTHING TO BE NICE!

This Walmart Auto Care Center is terrible. They broke a lug nut off my tire, and when I brought it…read moreup to management, they tried to bullshit and tap-dance around the issue like I didn't know what I was talking about. They even tried to tell me they weren't liable to fix it. How are you not liable for something you broke? I had to escalate it to upper management because they were clearly trying to play me like an idiot. On top of that, during the same visit, they didn't even install my battery properly. I've been dealing with issues for a while because of it and only recently figured out what was wrong and fixed it myself. That should've never happened in the first place. I usually don't rely heavily on reviews, and I definitely don't like leaving them. I try to give businesses the benefit of the doubt and experience things for myself. But every bad review about this place is spot on--and now I'm living proof. I went against my better judgment and gave them a chance anyway, and here I am. I've fixed most of the problems now, but who knows what else might pop up later. If you care about your car, don't go here. It's more trouble than it's worth.

Do not go there. Bought $600 tires and had to get $1600 frontend work after they screwed it up…read more When I complained, the third management person I spoke with said they'd balance it again like that would do anything - then they tried to charge me for the balance. Terrible customer service. Go anywhere else.

I searched for an honest auto repair service. After reading reviews, I decided to give them a try…read more Very glad I did. I've used them for over 5 years, now, and have nothing but praise for this shop. These people are honest, trustworthy and professional. They offer a two year, 24,000 mile warranty on the parts they install. You can drive with confidence. They will also tell you of other problems they see. I recommend you try them out if your car is in need of quality service.

OVERPRICED! $750 for a Thermostat on a 2007 Ford Focus. Watched a guy on YouTube change one out in…read more15 minutes. $30 part. Enjoy that ripoff, you won't see another penny from me!

A Trustworthy Team You Can Count On for High‑Mileage Cars…read moreThis was my first visit to Eddie's Automotive Service, and I'm genuinely glad I went. My 2012 Subaru has lived a long, well‑traveled life -- now at 180,000 miles -- and when I started seeing fresh oil spots in the driveway, I knew it needed attention right away. A neighbor who has trusted Eddie's for years recommended them for their excellent work and honest approach. From the moment I arrived, my car was checked promptly and thoroughly. Unfortunately, several issues were uncovered, but the team explained everything clearly and without pressure. Because I need to handle the repairs in stages for budgeting reasons, the mechanics helped me prioritize the most urgent items and created a practical list of what should be addressed next. I left with a clear game plan and real peace of mind. It's reassuring to find a shop that's straightforward, knowledgeable, and genuinely committed to helping you extend the life of your car. I highly recommend Eddie's for anyone looking for honest guidance and dependable service.

These guys are the nicest, most amazing mechanics I've ever worked with. My car had a difficult and…read morecomplicated issue and these guys were gracious and patient and I simply can't express my gratitude enough. I will not be using any other mechanic moving forward. They were such a blessing and I can't recommend them enough!

CB and his team are top-rate. Professional, friendly, honest, transparent, and have very fair,…read morecompetitive rates. My dad was an excellent mechanic by hobby, and my husband is equally versed, but there are some things better, or less time-consuming, left to the pros, as was our latest urgent issue with our van. We were referred to CB by another trusted mechanic because the scope of working needing to be done was larger scale and he knew it could be done faster and likely less expensive at Lilburn Auto. Good mechanics typically know good mechanics and know bad referrals could reflect back on them as well as good referrals. We remain grateful for the referral. In the two instances we've gone to CB, he's been responsive, kept us informed, been honest about options, potential outcomes, and guided us to best solution for the situations at hand. It's clear they care about the work they do and appreciate their customers. Most recently, we had an issue on the eve of a holiday. We called, explained the noises and what we thought were going on. They fit us in, had it diagnosed and gave us an estimate and said they could get it fixed by end of day, which they did. They gave us a heads-up of things to be on the lookout for (some we were already aware of), but no pressure or scare tactics. The bill for parts and labor was in line with our expectations. As an added bonus, we get three free months of Sirius XM thanks to an affiliate program. In a world where so many are out to make a quick buck and not care about customer service, quality, integrity and kindness, CB /Lilburn Auto are a refreshing exception to the rule.

I felt like they were not experience at all. CB was trying…read moreto charge me twice when it should of been right the first time.

Posting on yelp too because the whole experience was the WORST I ever been treated by any business…read more (update: review after phone call with Matt, manager, as he requested and replied under my first review on Google. I didn't ask for the manager. Manager asked for me, let's get that clear before he gaslights me even further) Would give negative stars if I could, Im being gaslit on the phone by Matt and getting words put in my mouth for being CONVINCED about what I said. And many times he'd try to talk OVER me on the phone , literally felt like I CANNOT be nice, I was forced to raise my voice in order to get words in. And in the end , he tried to put words in my mouth on the phone call, PLUS extra details on "notes" that wasn't on my copy of the receipt. He said the front desk wrote the services were non refundable but that was never stated on my copy. Just . Really felt like I'm having a super typical experience of being Asian American trying to get even a partial refund for bad service in murica. Never going to this shop ever again Taking all my business to Asian shops instead (I never been treated this rudely ever by Asian shops. The other ones show me in person everything they're doing without charging, this shop manager says getting to see what they're doing is a diagnosis which they charge) Also trying to get a hold of the number is...compared to my homeland, A LAG. The number he replied to me under this thread is the shop's number, not an office number. Which I called during midday, and was promised to get a callback. 4:30pm, still no answer so I had to follow up and gently apply pressure telling the front desk guy "if whoever replied to me, manager or boss, wants to get this situated, I advise to get them to call me back, or give me their direct line so we can speed up the process." I was given some "oh I don't do this"/"can't give the number out" so I had to tell him "ok well if you want this Google review situated faster, get him to call me back". Yeah nah This store at the end of the day, made me uncomfortable, gaslit me, and took $400. I got jipped fr Things were not made right as they replied to this review. Things were made worse just like how they didn't car. If you want to have a valid crashout, purchase their services (aka get ripped off) and speak to them on the phone. 100% guaranteed crashout resource. The good: gave me some advice (only 5% helpful), got replacement radiator ordered and changed day of for $80 part, I brought my own new engine coils & spark plugs in to get the tuneup The bad: labor fees, got jipped and overcharged Car was overheating and misfiring. The cause is the fuel line. I have a 2004 Honda Civic. The only cause for misfires is transmission or fuel line and my transmission is newly rebuilt. So it's obviously the fuel line. I brought it here because I don't have shop tools yet I literally told them to go look at the fuel line and tell me what parts, I'll supply the parts. I came in already knowing that and told them. But they convinced me it's a blown head gasket + needs a $4k engine rebuild + melted radiator and I decided to just put blue devil in & change the radiator And they said they'll change the oil, I told them I brought my own new oil, it's in the back. All they did is drain the oil down to barely living. My car wa DYING off of 0.0% oil. I went backseat to check my oil quarts; UNOPENED. I ended up changing my own oil the following Friday. Was also slightly made uncomfortable by the little small talk....as an Asian person, I've gotten the "my wife is Asian blah blah blah" by a non-poc exchange. This was another day. Please sir, I'm just trying to get my car fixed, and it's NOT an engine rebuild problem. Got jipped $400-500. All I want is a half refund , please sir.

I came in on an emergency my car was smoking from the front up by the window blades and leaking. I…read morecalled in a it was around 1-130 got to the shop and put my car up and found I needed a radiator replacement. It cost 1000+ to get a new one. I was very hurt in my soul. Cause sometimes that might all you have saved. So, I had to pay Peter to pay Paul. Got it replaced and the guys did a good job even stayed an hour over closing time. I live in Lilburn GA not New Jersey not quite sure on how to change that. Thanks-Infiniti 2012