I just left Discount Tire, and let me tell you, the name is perfect because they give you a "discount" on service, a "discount" on quality, and a total disaster on everything else! I've seen some bad operations, but this was a complete and total train wreck. Very unprofessional! The Messy Sidewall Scandal First of all, I look at my tires--beautiful tires, the best tires--and what do I see? Lubricant everywhere. It's all over the sidewalls! It looks like a grease pit. They have no respect for the equipment. They just slap it on, very sloppy, very low-energy. It's a disgrace to the car! Technical Failure: The TPMS Disaster Then, I get in the car. The light is still on! They didn't even check the TPMS sensors. I asked them, "Did you check the sensors?" They looked at me like they didn't have a clue. * The Invoice: They can't even read! They wrote the wrong vehicle on the invoice. I bring in a world-class machine, and they write down some "loser" car on the paper. Total incompetence! * The Alignment: I've seen turtles move faster. They are slow and completely unskilled. The car is pulling to the left, pulling to the right--it's a rigged alignment! My Final Verdict They take your money, they grease up your tires, and they can't even get the name of your car right. It's a borderline catastrophe. We need tire centers that actually know what they're doing. We need "Great Tires Again," not this garbage! read more

I spoke to customer service, the supervisor and area manager and no one did anything. Now they are writing behind my negative post that I should contact them again? Lilburn location should be avoided. They are also including a link to reach them in their reply that does not work to feign concern read more

Got a flat tire on the way to work. These guys got us right in and took care of the issue quickly and efficiently.

I popped a tire on my Subaru. They ordered two tires to match my current tires. They were able to get them on the next day. Such nice people, good prices and excellent service. read more

What an amazing group of people they works for discount tire. It's the only place I buy my tires. The service is ALWAYS in pint , quick fast and available . I had my car towed there to have a tire replaced . I met AAA there and was totally was completely happy that my car was finished and serviced. I can't say enough about the amazing team here at the Lilburn office. Excellent service thank you thank you thank you.. read more

I've always gone to Discount, their Customer Service is usually great and I generally am able to get whatever I need, although never in stock they order what I want and have it in within 2-3 days. Recently one of my SUV's tires was losing air, brought it in for a fix, turns out two nails within an inch of each other required a new tire. I decided to buy a new set. While the service rep was looking for what I wanted another rep next to him offered a suggestion on how to expedite my order. The guy helping me told him in a not so nice way to mind your own business, he's got it. It made me feel like he was pulling a fast one on me and pushing a more expensive tire that could get here quicker. I bought the tires, but felt screwed. They put a second hand tire on my car that they had in the shop so I could get home, which they didn't have to do, giving them 3 stars, but still feel meh. When I came to have the tires installed they were sitting right outside the waiting room and the guy who initially helped me said he sold another set to a diff guy because they were badass tires. Again meh. When my Porsche needs my next set, I'll be dropping my $1k elsewhere. read more

I love this place they were alot cheaper than Toyota and rotated and filled all my tires for free

Quick helpful clean waiting area. Will definitely be back to replace my two front tires

I bought tires from them , they were ok , after a while the tires started to make noise while driving, hadn't experienced that before not sure if I will purchase again read more

Friendly staff both times that I've went. The wait time is always a little long but next time I'll know to schedule an appointment.

Absolutely unprofessional! I came in for flat tire and waited over an hour for them to tell me they can't do it. They said it was because the tire leak was from a previous tire patch and they don't do that but the problem ended up being a piece of wood (which I was told at different place that serviced me in minutes). So they clearly didn't even check the tire and wasted my time for nothing. To make it worse they were trying to sell me a tire for 150 to replace it because they couldn't do a patch when that wasn't even the problem. They either didn't check or were trying to sell me something I didn't even need. Overall, unprofessional. read more

I've been coming to this Discount Tire for a couple years now and, until recently, I have had no issues with the service here. In the last few visits, I've noticed an increased focus on up selling things. It sometimes almost feels like certain salesmen try to intimidate customers into buying additional services or tires and wheels for no logical reason. This has not been the case with all salesmen at this location. Some are genuinely very nice and provide a great service. It can be hit or miss now with others. I love Discount Tire, but I may have to start going to another location. read more

Great discounts & repair tires air is free fill up & tire check. If your short on money get Discount tire card & easy payments!

This is my go to discount tire store. The folks here are really friendly and provide the best service. I don't know much about tires and they are extremely patient in explaining everything and answering every question I have. I love that they offer free tire rotations for life as well as free air check. When I get my oil change from the dealer, they usually want to charge me extra to get my tires rotated. I walked in for a rotation this time without an appointment and was out within ~15 minutes. I also never feel like their pushing to sell me tires, unlike other places where they just want to sell, sell, sell. I have enjoyed this place every time I went. Definitely recommend. :) read more

Gabriel, Sam, Richie... these guys and everyone at Discount Tire are the most reputable, honorable men I've met in the tire business. I am a Veteran and having the license plate was what immediately got a discount I didn't ask for on my first visit 2 years ago. Since then, my GF has done business here (a military widow) and this is my second visit this year. They have always gone above and beyond to help us and Express their gratitude to both of us. Strongly, STRONGLY recommend all tire related issue, COME HERE. read more

Discount Tire on Lawrenceville hwy. The Maneger sucks as well as employees. Manager can't accept the fact that they damaged my rims . A true Manager would step up and find out how to make it rite for the customer. All out bad service read more

Only if a ZERO star was an option Smh! This location is by far the worst Discount Tires in the Atlanta area. They have total disregard for customer service. After one of the employees damaged my custom wheel the store manager (KALEB DAVIS) did not try at all to make the situation right and placed blame on whomever put my wheels on almost a year ago He refused to provide any suggestions on how I could get my issue fixed and I had to force him to document this issue in their system. They didn't even attempt to fix what they had damaged. Gave me my keys and basically said good luck with finding some one to fix it. I've been in contact with the corporate office and awaiting to receive further information. I will NEVER patronize this store again. read more

This place is awesome. I first went to Pep Boys across The street and they refused to fix the flat tire wanted to sell me a new one so I go across the street to discount tire they plug the hole and patch the hole for free that's right FREE. Great service very kind I am going back there. That is a tremendous service for free. Thank you Niegel read more

Great service! Fixed my tire for free and in quick manner. The manager was super nice and helpful. I will come again to get new tires but thank you guys for patching my tire for Free! read more

I returned today to get my tires rotated and I was greeted by Marco. He went to check my tires and later informed me about the status of my tires and the process of the usual wear and tear of rear tires verses front tires. I told him that I understand and just needed them rotated as I have life-time rotation and balance on my account. He then kept educating me about how it is important to know the status of my tires. I told him again that I'm not interested in that right now, I just need to get them rotated. He insisted that I must know. At this point, I became heated. I asked him why he's not listening to me. He said that it's our process. The conversation turned into why this process includes force-feeding a customer information that he wasn't interested in. I was furious at this. In the end, I had to leave because the lack of a meeting of the minds caused me to not trust leaving my car there. I have not encountered a robotic attitude like the one I found in Marco in a long time. Brandon, the manager, was occupied with another customer and I was we so livid at that point by that I couldn't even stay to talk to him about the situation. I don't recognize Marco or Brandon since my last visit, so it seems like the whole management team has changed (for the worst, unfortunately). You couldn't pay me to go back. Basic responsiveness just was not there. Too bad. read more

They were excellent here at Discount Tire Lilburn. You never have to wait long. Excellent customer service and also the Asst Mgr Sammy always go out the way to help me with my tires, I have a 2017 Nissan Pathfinder. I've been coming here since I had my 2012 Nissan Altima....8 years!!! He is an Awesome Asst Mgr. The place is always so clean and comfortable. Please visit this location. By the way they offer FREE Tire repair (plugs and patches) all locations....for EVERYONE!!!! read more

Frist rate organization. The technicians and front-desk people are uncommonly professional, courteous and efficient.

Great store! Great service! This is without a doubt the nicest tire store I've ever been in. Pete and Seth provide great customer service and get you in and out in a hurry. I purchased 4 new tires and was out in 20 minutes. I got a great price and the tires came standard with a road hazard guarantee. Buy your tires here. You won't be sorry. read more

5 stars for THIS Location on Lawrenceville Highway! Sam is very impressive. He actually cares about what he does and is extremely professional in how he conducts business. Whatever Sam is making, isn't enough. He runs a tight shop. The guys in the shop worked quick and are true car enthusiasts. They respected my vehicle and kept it clean while worked very efficiently. This location gets all of my business and referrals and I won't be going anywhere else until I'm given a reason to. read more

My wife needed tires and let me be the first to say the manager terry was extremely helpful he was professional and patient and non assuming. Some tire places treat me as if I have all the answers. I definitely will recommend them read more

Discount Tire - Tires Near Me - Lilburn, Georgia

I love my Jeep. I'm over 200,000 miles now, and I hope it never falls apart on me. So, in keeping with that, I love it when a chain store actually cares enough to give my car the care it deserves. I got 4 new tires, lifetime repair, balance and rotation, and replacement certificates for less than $350. Now, I don't really know how that compares to other places, but I got Kumho Solus tires that have an 85,000 mile warranty on them. Since I did purchase tires that come with a service package, Discount Tire is very convenient for me because they have locations nationwide. Felix and the whole staff were nice, attentive, and full of information. Changing all four tires only took about 30 minutes and I was on my way. I guess having an appointment on the weekday really helped. It also gave me a chance to scope out other places on Lawrenceville Highway to Yelp! read more

It was my first experience here getting my car flat tire fix. Sam and the other staff are very nice and helpful. I was able to drop off the flat tire and come back the next day to get it switch out with the spare tire. Before I left, Sam made sure to tighten the spare tire so I could be safe. I also went ahead made another appointment for my mom to get her car tire change. Very good experience here. Good team work and good company. Highly recommended. read more

Always have the best customer service, every time I visit! Fast & friendly service! They really take care of you & answer all my questions & concerns! Keep coming back! read more

Can't complain about this place. They don't try to over or up-sell you when you need tires, you still get a great deal, and when you come back for the complimentary rotations and balance, they're very courteous and quick - even if a bit understaffed at times. All-in-all, as long as you make appointments for service, you can't go wrong with this place. read more

Bought tires from here. Put me in a dangerous situation. One of the tire blew out on me on the highway in downtown during traffic. Took it to discount tire and even though I had warranty, they refused to replace the tire saying it is not bad and there had to be something else. He first assumed I hit something then assumed it had no air. Had no care that I almost died. read more

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I have a 93 Crown Victoria and as much as I love my car, it's a pain for me these days. I previously went to JB Tires on jimmy after for my tires and ALL OF THEM but one went out in a matter of months. My tires are constantly going out. It's been a pain in my pockets and I've had no peace of mind driving after all of his havoc. I decided to go to Discount Tire for decent tires and I've never regretted it no matter what I paid. They've understood that my tire problems always hit me at the worst time possible, and they've helped me through it along with giving me great discounts!! I want to thank Lee personally for helping me out. He does press on you getting a new tire over anything, but if willing and able, I'd tell anybody to go with it. I mean, their tires have warranties, why not? My go to tire place! Everyone is extremely helpful and friendly. Thanks! read more

Doesn't feel like they're always trying to up well you on something. The way they educate you on the life of your tires is how they hook you in...genius. Customer service is A1 As I leave them a 5 star review, i haven't gotten my car back yet. I'm actually sitting in the waiting room now. read more

Discount Tire - Comfortable waiting room with free water & cofffee - Tires Near Me - Lilburn, Georgia

Top notch. Bought a new set of tires last year for the best price. Tire rotations come with purchase. Staff always fast, thorough, and courteous. Everyone I know also uses them and reports great staff and reasonable prices. Waiting area is bright, clean and they provide complimentary cold bottled water. A real plus in the South! read more

I have been going to the Lawrenceville Hwy. location for years and have always experienced good customer service. I recently purchased another vehicle and took it in to have the tires rotated which turned out to be an ordeal. Since this was a routine matter, I was immediately concerned when the manager came into the lobby through the service door and said "there's a problem with your Jeep". He didn't come to where I was sitting in the lobby, or ask me to come to the register which would have been appropriate, but announced it out loud where other customers were standing in the line which I felt was very unprofessional. I immediately became concerned and asked him what happened. He took me to my vehicle and said that one of the lugnuts would not come off and that the outer housing "flew off" when they were trying to remove it. He also said they almost tipped it over trying to get the part off. After driving to someone he recommended could possibly remove it, I later noticed that the part was actually broken off since part of it was still on the lugnut. Yesterday, I took it to the dealership who extracted and repaired it in record time, which cost me quite a bit. I know things happen, but it appeared that there was an attempt to avoid any human responsibility for what occurred. Perhaps better training is needed in handling and explaining these types of situations in the future. Needless to say, I will not be returning to this business. read more

I have been going to this location for a few years. I always have the best customer service! My last service at this establishment (March 29, 2016) surpassed all other experiences. The DT staff cut and replaced my vehicle's lug nuts. AND put on a used tire instead of my spare for me--- all within minutes! They really do take of you-- they are very customer centric and professional too! I am no longer a skeptic! read more

Last Friday I stopped by Discount Tire to have them check the air in my tires. Every time it gets cold, my Chrysler 200 complains that the tire pressure is low. They topped them all off. Tuesday morning when I drove to work, the front right tire was significantly low again. I stopped by Discount Tire after work. The quickest I could get there was 5:30, and they close at 6:00. I ended up being the last customer in the store, but they found a tiny metal sliver that was causing the tire to leak. They patched it, and checked the other tires, free of charge--even though I was there 30 minutes after they closed! They were all very polite even after a long day. I really appreciate Discount Tire! read more

My dad, siblings and I have been coming here for years, always been so nice and very eager to help! I went about a week or so to get two new tires and I wasn't aware that's it's appointments now. They still were able to help and got my car the same day. I don't have a lot of knowledge when it comes to cars, but my husband does but he gets off work late. Luckily Richie was able to help and I felt so comfortable going in alone. I will keep coming back! read more

Sat in line for 20 minutes and nobody acknowledged me or even greeted me. I will buy my rims and tires somewhere else. Terrible customer service read more

I've been a customer of discount tire for several years. Have always used the Holcomb Bridge location. When I came here for a slow leak on my new car I wasn't sure what to expect. Well they fix the tire at no cost and they were fast and nice. I'll be back when it's time for a balance and new tires! read more

Amazing. You would think the price you pay reflects customer service, but it's different at discount tire. Lowest prices with amazing customer service. I've been going to the lilburn location for many years now. Regardless of who I work with, I'm always super satisfied. They honor their road hazard warranty with no issues! They even replaced a tire for me because they was a minor bump on the tire. I didn't even notice it! I like to have performance tires, and they always done a great job of getting me the tires I want if they didn't have it in stock. Highly recommend! read more