This is a perfect example of your standard-issue, grimy, shady used car gyp joint. Know one thing up front.: They want to rip you off in every possible way that they can. They will bait-and-switch. They will not disclose known issues with the car you are looking into, and you can bet that they will pull all your favorite dishonest shenanigans to trick you into buying a piece of sh*t car with a myriad of expensive problems to fix. They will disconnect the battery before your test drive to reset the "check engine" or other warning lights that would let you know that there's a mechanical issue. This is the reason why you only get a 3 mile test drive on roads that won't allow you to go over 35 mph. They sure don't want that light kicking back on in the middle of the test drive, now, do they? Then you might start asking questions they don't want to answer, or can't answer without blowing the sale. If you leave without buying something that day, make sure you give them a fake number, unless you want to be harassed and pressured at least once a day for at least a week. If you're stupid or desperate enough to buy a lemon from these vampires, make sure you pay close attention to this ridiculous "15 Step Detail" checklist they initial (while you're inside officializing one of your biggest life mistakes as an adult and cannot see that they didn't do anything outside of clearing fault codes and over inflating your tires) and tuck into your glove compartment. Do yourself a favor and check to see if any of these things have been done (I attached a picture of the checklist so you know what to look for) and you will learn what kind of lying, deceitful grifters you're dealing with. Just about every detail was fudged on mine, which became apparent to me only after driving home and having the "check engine" light come on about 20 minutes from the dealership. They also screwed up and triggered the TPMS warning light that was NOT on during my 90 second test drive by inflating the tires when it wasn't even necessary. Lo and behold, the TPMS warning will not go off even after making certain that the tires were inflated to precisely the 30 psi specified on the sticker in the door jamb. This is about the time I look over this "15 Step Detail" bullsh*t and realize I'd been had. #9, "Degrease Engine", was initialed but proven to be pencil whipped when I got out of the car and heard that brisk tapping sound that anyone who has ever owned a used car knows well to be a good 'ol fashioned OIL LEAK. And we aren't talking a drip or 2. It was dropping at a pretty good rate (about the speed of saying "taptaptaptaptaptap" in a hurried but intelligible cadence). There was no mention of an oil leak at any point, even when I asked very directly if there were any common issues such as fluid leaks, transmission slippage, high speed wobble/noise. The answer I was given was "Oh no, not at all, when we purchase our stock, it goes through reconditioning where they diagnose any issues and repair them." Obviously this is a lie, because the VW I bought was in need of an AC blend door ($1500), brakes/rotors/shocks ($5k) and an extremely volatile electrical issue that induced schizophrenia in the computer (never did get a correct diagnosis and/or repair quote, but symptoms included going into neutral at 70 mph, ABS faults, traction control system faults). All this before my first oil change. As if this wasn't bad enough, they make it difficult to submit payments... their online payment system will refuse to accept your debit card if you have a "credit builder" option on your account whether you use it or not, which means that if you use Chime, forget about making payments with it. I guess they don't want you to improve your credit rating enough to be able to go to a legitimate dealership that is willing to do marginally honest business with you the next time you're in need of a new car. (Which won't be long if you buy one from these clowns) I was charged late fees when I was unable to make my payment because of this for two weeks and finally had to go get a reloadable Visa to make the payment. I still wasn't able to make the payment through their online "payment portal" because of a zip code error and wound up having to use the glacially slow phone payment option, which actually charges you an extra $3.00 to make your car payment. They claim that you can also use Vanilla Direct at certain retailers to make a payment, but that's a bald faced lie, because there is no way to obtain a barcode for them to scan at the register... or maybe this is possible, but the staff at Car Mart are just going to dummy up if you ask them. Don't even bother with the chat help system you see on their website. I've left them numerous messages and never have they responded to a single one of them. They want you to have a hard time making your payment. gives them a reason to come steal your car back from you and hold it for ransom, or just keep your money and the jalopy. read more

Car-Mart of Broken Arrow - Lies - Used Car Dealers Near Me - Broken Arrow, Oklahoma

do not buy a vehicle from any Car Mart location, especially this one! When we bought the car, we had an option of three different cars and none of them would start. They finally put a new battery in one of them. And it finally did start when they sold us the car the bumper was glued on with black Loctite or gorilla glue. It had no bumper housing underneath and was held on with zip ties. Their so-called mechanic is a moron. The oil engine dipstick was broken in half when they sold us the car and when I checked the oil when we got home, I noticed that it was too short and let them know and they said well. We checked the oil before we sold it so you must have broken it off. They sell nothing but lemons, knowing that people need a reliable vehicle and they intentionally do it. They butter them up just enough to get them sold, and then once they're sold, they throw their hands in the air and say too bad so sad. This place is a joke. They knew that we needed a vehicle and it went through them before and we had no other option but to buy this vehicle because it was the only one that would start. Not only did the vehicles we had to choose from not start. There were several on the lot they were trying to move that did not start. It was during cold weather and their mechanic was not even smart enough to know that when it's cold out, you need to go out and and leave it running for a little while every day. She is a moron who should not have a job as a mechanic. Please do not buy a vehicle from Car Mart especially this one you will be saving yourself thousands of dollars in damages repairs and a whole lot of headaches. Brad tries to pretend like he's so helpful and wants to get you a good reliable car when he knows that he's selling nothing but junk. read more

Well, I'm done with this place. My transmission went out eight weeks ago. Now, it was out of warranty and they did offer to pay half of the repairs, so I was extremely grateful for that. They didn't have to do that. But it took over four weeks to get a salvage transmission and install it. Only to find out it was junk also. So they said they were looking for another one. Well, after giving them two more weeks to find one, I FOUND ONE IN TWO HOURS!!! I called them (I won't say who I talked to) and gave him the info of where he could find it and a contact name and number. He got it two days later. It then sat on the shop's floor for two more weeks. I had enough. I got all my stuff out of it, took my license plates off, and told them I was done. As I said in a previous review, RUN!!! Don't walk away from this company. It should be called CAR FART OF AMERICA!!! All you get here is gas from your eventual ulcer. read more

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I got my car in October 2023. After 10 days of having it, it started messing up. I was extremely unhappy due to the 7-day return policy, I was told there is nothing that can be done besides pay even MORE money, $90 to get it diagnosed, then have to pay a $75 deductible to have it fixed by Car-Mart. A 7-day return policy for Car-Mart cars is not even remotely enough time to determine if the car is a good fit, let alone a good car at all. So, had no choice and got that fixed after already paying a bunch of money to get the car in the first place. Fast forward to early 2024, the battery starts messing up. I bought a new battery and it seemed to be alright. Then, a month or so later it stops working again and realize the cables were loose to the battery. So, then fixed that. Again, won't start so I'm thinking it's the battery.. get a new battery because of the warranty. Anyways, here I am again on my way to work this morning and my car won't start. Not the battery this time I don't think, because it's had 2 batteries and the cables tightened. So, what is causing the battery to be drained? I'm not sure. I called the Car-Mart in Broken Arrow (where I got the car) and they are the absolute rudest employees I've ever dealt with. I would say even more put out to help and worse than the tag offices. Which is NOT how they were when trying to sell me a car. I was told by the receptionist that if it is the alternator or possibly the starter it is not covered under the 3-year service warranty. I called at 9:30am this morning and would be told I would get a call back. I have yet to hear anything from anyone. I would absolutely NEVER recommend a car from Car-Mart. I feel absolutely taken advantage of from someone who struggles living paycheck to paycheck, and always pays on time. Every time. I pay WAY too much money for a 2015 car that is constantly not working. It is absolutely appalling how you all conduct your business. I was warned about Car-Mart and still gave them a chance. Here is your sign to not get a car from here. An email was sent to customer service. It has now been a month of constantly playing phone tag with the manager. I have requested a designated time for us to talk and they are refusing to do that. read more

The people who were working in October 2022 were great. They have all since been replaced. Brad is racist, a thief and a liar. He took my car for being seven days past due and $86 short. He also denied my warranty on the transmission by saying I was 18 miles outside of the contracted mileage. read more

Let me first say that I love Adrian that takes care of my account. But this is the only thing I like about Carmart. I WAS happy with my experience, but as of lately, the business is going down hill. I have made my payments even with them having my truck in the shop since May 19th. I get the run around on what's happening with my vehicle. If they wanted their money they would want it in hurry, but a paying customer gets the run a around about their vehicle in their shop. The first truck I got through them, the engine went to knocking twice, so they put me in my newer truck which is the one they have had in the shop since May. I have called and messaged through the website to speak to Michael and I have gotten no call back. This is how they treat the customers. Please send your family somewhere else. read more

this is pissing me off my car was in yall shop for a week and a half ! i wake up to go to the store to get milk and drinks for my little ones and my car is not shifting gears !! im tired of hearing yall have nothing in the price range that i purchased this car for ! ive paid everything on or before the time ! i havent had this car for not even three months and this will be the third time itll have to be in the shop ! my birthday is in 3 days and im having to cancel all appointments and everything cancel shit i cant get refunds for because yall sold me a fucking lemon peal ! yall need to give me a different car i dont care if its not in my price range cause at this point im ready to go to court behind my time , the money that i been giving yall and the money i cant make because of yall ! this is the second email i've sent to micheal xiong with no response . i gave y'all great reviews that i feel that only ms.p deserved & i have no problems when it comes to making my payments but this is how yall treat people . make it make sense or see me in court ! read more

If I could I would give them 0 stars. Brought my car last Friday. Everything was good was happy with my purchase checked everything before left to go to came back checked everything and Monday wouldn't start. I called them they came and got the car now there saying I need to pay 1500 down bc the engine is blown due to no oil in the car. ReMind you I checked the oil and everything before leaving to go to Texas and checked when I came back. Not only did I check but other people checked too. ‍. They said since I drove past 500 miles there is nothing they can do for me. My first car payment is due on the 7th and magically am supposed to also give them 1500. DONT EVER GO TO CAR MART. I've called other dealerships and they all have said the same thing once you buy a car off a lot it shouldn't need an oil change or nothing because it should have already been taken care of. And do an oil change 3,000 to 4,000 miles. My thing is how did it have oil when I checked no light came on everything was fine fluids were in the car until it got to their shop. Something is fishy about them. WHAT EVER YOU DO DONT GO TO CAR MART. go to an actual dealership and only drove the car for 3 days! I wish I had done more research about them before coming here. read more

I went in to pick up a car I was purchasing. It has been in their shop for two weeks. Nothing but a headache since the purchase date. Won't give me an extended temp tag. Can't give me anything IN WRITING that the car will be ok if I leave it there until I can get it tagged. Definitely not gonna give me a refund for this POS car. I have already dropped a lot of my hard earned money into this car. And this is how it is? Single mom. Just gonna screw me over like that? This place is a joke. Don't waste your time. read more

Car-Mart? More like loan shark! My little brother cane home proud that he was able to buy his 1st vehicle using his stimulus money to put $1000 down. He purchase a Hundai accent that blue booked out at $1500-$2500. When I asked him how much he paid for it he only new the payments. I ask for his paperwork and learned he paid $9,000. With interest for a two year loan he would be $13,000 spent. I went with him the next day to return the car and they told him they would take the car back but he would loose his deposit and they would report it as a repossession on his credit. I also learned that they put GPS tracking on all there cars to facilitate the repo process. After an hour of negotiating the best they would offer is to let him out of his contract but loose all his deposit. I would buy a car from a pawn shop before I shopped at Car-Mart! DO NOT BUY FROM THEM. Tell everyone that you know of that asks for recommendations, I will forever warn people to not use Car mart read more

When I first bought this car It turned out that it needed thousands of dollars worth repairs including oil Pan gaskets and shocks, radiator, struts. And simple Maintenance things like brake pads in a need of an oil change. I talked to them and basically got the not our car not our problem we will fix xyz after you pay the $75 per your service contract. All after I paid $155 to figure out what was wrong from my Mechanic. After a nasty review Jesse reached out and said they take care of me haha that was a lie. They did fix everything for free but there Mechanic does shit work. They didn't properly refill bleed and burp the coolant system. I the it back this time pay $75 for work that should have been done the first. I get home it does it again. Take it back to my Mechanic they said that it look like that it had not been done at all. At this point I need this car my pregnant fiancé car is in the body shop I don't have two days to wait for my car so we pay $166 to have it properly fixed. Carmart then say we could let you SKIP a payment and told that all they could do I should have brought it back becaus there Mechanic warranty there work which means they warranty the work on the radiator so I shouldn't have had to pay the $75 anyway. Long story is your better going to auction then carmart. read more