In February 2025, when my 2023 Kia had around 47,000 miles, I took it to a Kia dealership to…read morereplace the front brake pads. Since I purchased the vehicle, I had always taken it to Kia dealerships because I trusted certified Kia technicians to service my car properly. They replaced the front brake pads and I picked up my car. At first, I did not notice anything unusual, but after a few months I realized that I had to press the brake pedal almost all the way to the floor to stop the vehicle. I wanted to go to the service center right away. But I couldn't, because of school, I could not return immediately, but once summer arrived, I took the vehicle back. At that point my vehicle had around 53,000 miles and the braking issue had become serious. The car would not stop properly unless I pressed the brake pedal almost completely down. I explained my concerns to the service department and they inspected the vehicle. The employee assisting me first told me that I needed to replace the rear brakes. I responded that during my most recent oil change, which had only been a few months earlier, the dealership's own inspection report stated that my rear brakes were in very good condition. After I pointed that out, another recommendation was given. The employee named Tim then told me that I should replace the brake fluid. That was the moment I became suspicious. First I was told one thing, then something different. Later, the same employee told me that when I get into the car, I should pump the brake pedal and that the braking would improve, and that this was considered normal. While my vehicle was still under warranty, I visited another Kia dealership. However, they told me that because the brake pad replacement had not been done at their location, they would inspect the issue but would charge a diagnostic fee. I decided not to pay and left. I asked multiple people afterward and was told that if the brake fluid still looked clean and remained full, it might not actually be the issue. I continued driving the vehicle. At around 58,000 miles, my rear camera failed. I had a long discussion with the dealership about that issue as well. At first they said it was software-related, but eventually they replaced the camera. Now my vehicle has reached around 70,000 miles and the brakes have become much worse. About a week ago, during an oil change, another employee again told me that changing the brake fluid would solve the issue. But when I returned later (after three days) , I was finally told that the brake master cylinder had failed. I asked them why they did not tell me this when I originally came in at around 53,000 miles and explained that this issue was not new. The employee checked the records in the computer system and confirmed that yes, I had previously visited and that recommendations had been made. Those recommendations were exactly the ones I described above. That was the moment I felt something was wrong. My impression was that they may have already had enough information to investigate this issue more seriously earlier, but instead I was repeatedly given different recommendations while the vehicle was still under warranty. Now I am being asked to pay around $900 for the repair. At this point, I feel like I have been left carrying the cost of a problem that I reported much earlier. I feel disappointed and misled by how this situation was handled. I feel like a victim! In addition, I am preparing to take them to court. My advice to future buyers: if you are purchasing a new vehicle and want to avoid experiences like this, DON'T BUY A KIA. Its parts break down very quickly and Kia's service department doesn't seem particularly eager to fix this. I am sharing service records and photos as well. I covered the VIN number and personal information. I hope sharing my experience helps future car buyers make informed decisions

My car has several open recalls. Your parts Manager Jeff is beyond rude. Why would you add insult…read moreto injury? Do better Kia period !!!!

I visited several dealerships throughout my lifetime so far, and I have not experienced the level…read moreof customer service that I received from this location. Not all Ford franchises are good. This location's customer service is what got them my business. When you go in, ask for a guy named Gio. If Gio isn't there that day, ask them when he works. The guy knows his stuff, is personable, and a MARINE!

I was not planning to leave a review, but the experience with Winner Ford's service department has…read morebeen so unbelievably frustrating that I feel obligated to warn other customers. What should have been a simple warranty transfer turned into a 6-7 week nightmare of misinformation, damage to our vehicle, and almost zero communication from the dealership. This started in mid-January when we tried to transfer a warranty from another dealership. Jason in the Winner Ford service department told us he would look into it. Over the next 10-14 days, he repeatedly said he would call us back with updates. He never did. Every time we called him, he acted like it was the first time he had ever heard about the situation. Eventually Jason told us to bring the truck in. When we arrived at Winner Ford, they insisted we did not have an appointment until we showed them the confirmation email. Once they took the vehicle, Jason again promised he would call us with costs, timelines, and updates. Once again, we heard nothing. Every time we called, he said he would "look into it and call us back." He never did. After more than two weeks, my husband told them we were leaving for Florida and needed the truck back by February 5. Jason said that would not be a problem. We showed up, paid for the work that was not covered under warranty, got into the truck, and discovered that none of the work had actually been performed. To make matters worse, the truck had been returned to us with a deep gouge across three painted panels that absolutely was not there before the truck went to Winner Ford. When we went back into the service department to ask why the work hadn't been done, Jason's response was: "Oh, I thought you said you needed the car back." That explanation makes absolutely no sense. If the work wasn't going to be completed, why were we not called? Why were we not told? And why were we allowed to pay for work that never happened? Jason then said he would "look into" having the damage repaired. A week later we followed up. Once again he behaved as if this was the first time he had heard about the damage that happened while the truck was in Winner Ford's possession, said he needed to speak with his manager, and promised to call us back. As usual, he never did. At that point I went into Winner Ford in person and spoke with the GM, who was polite and professional. He introduced me to the COO, Heather, and then the Service Manager, Kevin. I had to explain the entire situation three separate times. After 2-3 more weeks of follow-ups (all initiated by us) Winner Ford finally agreed to repair the damage that was done to our truck while it was on their lot and complete the work we had already paid for a month earlier. We were also told that a loaner vehicle would be ready. When we arrived for the scheduled appointment at Winner Ford, there was no loaner. No call. Just another example of the total lack of communication from this service department. We eventually received the loaner 5-6 days later. The truck was then supposedly repaired and sent to a body shop around February 27. Jason told me the estimate was sent to Ford that night and approved Monday morning. That turned out to be completely inaccurate. After chasing Jason repeatedly for updates--each time being told he would call back and never doing so--I contacted the body shop directly. They told me the repair was delayed because Ford didn't approve the work for six days, not three days like Jason had told me. When I confronted him with the information from the body shop, his story immediately changed. Jason later told me the truck would be ready Friday, March 13, and said he would confirm the pickup time and call me back. Once again, he never called. When I contacted the body shop myself, they informed me the truck wouldn't be ready until Tuesday, because Ford had taken several days to send the bolts required for the repair. Winner Ford has now had my truck for 6-7 weeks. What started as a simple repair in mid-January turned into: * Weeks of ignored calls and broken promises * Work we paid for that they forgot to do. * Damage to our vehicle while it was in Winner Ford's care * Multiple contradictory explanations about delays * Constant follow-ups that only happened because we chased them down Instead of the pickup truck I purchased and pay for, I'm still driving a tiny hatchback loaner that felt like it was powered by a Dewalt 60V battery. (Sorry for the insult to Dewalt). At the suggestion of the GM, I even emailed the President of Winner Ford about this situation. Not surprisingly, I never received a response. The most concerning part of this entire experience is that no one at Winner Ford's service department ever seemed remotely interested in communicating with us or resolving the situation unless we personally chased them down again and again. If this is how Winner Ford treats customers after the sale, I recommend taking your business somewhere else.

I just wanted to take a minute to rate my recent experience at Cherry Hill Dodge Chrysler Jeep RAM…read more As you can see, I gave it five stars. I have purchased and leased numerous vehicles in the past from other dealerships, but attest this was the very best and smoothest process from beginning to end. More specifically, I would like to give high praise to my salesman, Jayson Ferrell. Not only was he extremely genuine, but he was also a true professional. I did not walk into Cherry Hill at 4:30pm on a Friday optimistic about leaving with a new vehicle. You see, I spent two months looking for the newly released 2021 Jeep Grand Cherokee L - in a specific trim and color. Fortunately for me, Jayson was able to show me the exact 2021 Jeep Grand Cherokee L that I described. And it just so happened to be the only one available and still wrapped after being delivered just prior to my arrival. While the Jeep was being programed in preparation for my test drive, Jayson and I continued to talk and his knowledge and experience in auto sales was far superior to that of the salesman that I encountered at other local dealerships. His approach was quite relaxed and there was no pressure from him at all. After doing my homework and shopping around, I knew the number that I needed to make things work for me. At no time did I have to go to the mat with Jayson to get to that number. Also, given the current market and the demand for the specific trim and color I wanted, I couldn't have asked for a better overall experience. Not only did I get to leave Cherry Hill with the exact 2021 Jeep Grand Cherokee L that I wanted, but I also left with my dignity still intact. Thank you, Jayson! Thank you for your patience and thank you for also staying a little late to support the closing of my purchase since the cashiers were gone for the evening. Best, Wayne W

recently purchased a 2021 Toyota RAV4 from Cherry Hill Dodge, Chrysler, Jeep, and Ram. My initial…read moreexperience was positive--my salesperson, Leon, helped me find a vehicle that met all my needs. Unfortunately, everything went downhill shortly after the purchase. Within a week, the check engine light came on. I contacted the dealership and brought the vehicle in for inspection. I was told it was just a code that needed to be cleared and that nothing was actually wrong with the car. However, within 20 minutes of leaving the dealership, the check engine light came back on. I then used the Toyota Connect app, which alerted me again about the issue. I was also contacted by a Toyota dealership and decided to bring the car to Holman Toyota instead. Their team was professional, responsive, and thorough--completely different from my prior experience. After inspecting the vehicle, they determined that the car needed a new catalytic converter, which is a significant repair. What's most frustrating is that Cherry Hill Dodge, Chrysler, Jeep, and Ram took no responsibility for selling a vehicle with this issue. They refused to reimburse diagnostic fees and showed no accountability. When I raised concerns, I was even asked why I didn't bring the car back again after the light returned--despite already having a poor experience and losing trust in their service. It's clear to me that the vehicle was either not properly inspected prior to sale or that the issue was overlooked entirely. Either way, the lack of professionalism and unwillingness to make things right is unacceptable. Thankfully, the vehicle was still under warranty, and Holman Toyota is handling the repair properly. I would strongly caution others against purchasing a vehicle from this dealership based on my experience. I also reside out of state and have incurred fees from taking the car back and forth from PA to NJ. I strongly recommend NOT using this dealership EVER!

Recently purchased a 2022 Mercedes-Benz as a surprise Birthday present for my wife. Mercedes-Benz…read moreof Cherry Hill is local to us and had the vehicle we were looking for, which in this time of global supply shortages is saying a lot. They only had 4 new vehicles for sale on their lot at the time we visited, but they did have the model we wanted per the details I found on their web site. I did notice all of the less then positive reviews for this dealer on Yelp, but location, availability of the vehicle and the fantastic support and attentive help we received from the salesman, Adam S. all combined for an easy decision to proceed with the purchase at this MB dealership. The sale process was smooth and without issue, all individuals we interfaced with were pleasant and helpful. We have not used the service department yet, but will update this review in the future to reflect the experience. Thanks again to Adam S!

Transparency clarity & honesty!! Paying high prices for servicing my car at Mercedes-Benz of Cherry…read moreHill I was not pleased at all with the ethics conducted car at the time was 4yrs old manager indicated needed a new transmission & catalytic converter $10k I happened to have extra insurance forgot the verbiage used to cover the cost dealership had their corporate pay for that cost?? Really

I am definitely NOT a fan of car shopping, but I do have to admit that working with Mark Holtzman…read morewas a very enjoyable experience! Mark was knowledgeable, patient, and an excellent salesman!!! He explained everything about the process and the ins and outs of the entire "buying procedure". Once he introduced me to the rest of the Subaru family, I was HOOKED!!! They are all a complete package! Extremely professional, patient and all around AMAZING! I will absolutely recommend Subaru of Cherry Hill and Mark to my friends and family!

We were looking for a car for our son and found a great 2018 Subaru Legacy online at Subaru of…read moreCherry Hill. I inquired about it and made an appointment with Mark Haltzman to come see it before having my son test drive it. Mark was wonderful to work with from start to finish. My son came in the next day and test drove it and over the course of the next week, Mark worked tirelessly with me to get this deal over the finish line. Literally above and beyond, even texting me on his day off to give me updates. The day the car was finally purchased, he made sure was detailed meticulously and had a full tank of gas. Chris in finance was super fast and Mark made sure to send us on our way with a giant blue bow to put on the hood of the car for the big surprise. We will be getting my daughter a Crosstrek this summer, and one for me next year. And now the only place we will go is to Mark at Subaru of Cherry Hill.

Tesla takes some getting used to. While the pandemic's aftermath has made buying any car a gruesome…read moretale of short supply and egregious "marketplace adjustments" (eg price gouging on any make/model that you'd want in your driveway) the Tesla approach is almost reassuringly bloodless. Here's the car, here's the price and if we're in the mood we'll put you on our waiting list. And, if that disturbs you, tough... as Tesla's MSRP rises almost weekly due to the pesky dirth of the rare earth minerals we need to make batteries. You snooze, you lose. I was just curious as I have no desire to be on the bleeding edge of the first gen EV's but to a car buyer used to wrangling with the Brylcreemed reptiles who shill for the gas-powered legacy makes and hand out rebates like stale gummies, the over the top sanctimony and imperiousness of the Tesla process almost won my respect. Not enough to buy one but for some reason, I think I caught a glimpse of the future and it's not on the buyers side. No stale gummies today. Four stars.

It's impossible to talk to a human being by phone. I own three Teslas. I have tried so many times…read moreto call the service center, but each time, the connection becomes silent.

Adasha was great! Easy to communicate with and they were quickly able to set up my test drive.read more

This place is AZZ. I promise you, each and every car on this lot is a LEMON and will break down on…read moreyou sooner than later, probably after you drive off the lot. The Lemons that aren't buy back deals (aka cars that have repeated electrical problems so had to be sent back to the manufactuer and got auctioned off...aka pretty LEMONS) seem to be cars that were totaled, sat in junk yards of body shops for months while insurances argued over whos going to pay the repair costs that is more than the value of the car, then Carvision buys the car in a salvage auction and half azz fixes it before selling it to you. I went and saw a car, it was raggedy as h*ell. The sales people are nice though, but ya'll better get another job because none of yall are going to heaven if you keep selling people lemons. Carvision needs to be put out its misery.

I went to purchase a vehicle. Daniel Trinidad was wonderful. My mother was with me and he was so…read morecaring and patient. He went over and above. I doubt we would have gotten a vehicle if we did not have Daniel as our sales representative. Highly recommend him.

I purchased a used 2020 Hyundai Palisade from Hessert Chevrolet of Cherry Hill on July 25, 2026…read more Unfortunately, my experience after the sale has been extremely concerning. Within roughly 10 days of purchase, I brought the vehicle back to Hessert because I was hearing an abnormal knocking/noise and seeing what appeared to be fluid leaking underneath it. I showed photographs of the apparent leak. I was advised that they could not identify a leak and could not duplicate the noise. I relied on that assessment and continued driving the vehicle. Approximately two weeks later, while my family was on vacation in the Georgia mountains, the Palisade experienced a charging-system failure and completely lost power. We were stranded and had to locate a mobile mechanic. The repair involved replacement of the alternator and service to the serpentine belt. Our documented repair subtotal was $950, and the breakdown forced us to remain in Georgia an additional night. Unfortunately, that wasn't the end of it. While driving home after the repair, the vehicle experienced another significant loss of power while I was traveling approximately 60 mph on Interstate 81. The vehicle eventually regained power, but after two power-loss events I was no longer comfortable simply treating this as an alternator-reimbursement issue. After returning home, I also photographed fresh fluid underneath the vehicle again--the same type of visible condition I had brought the vehicle back to Hessert about shortly after purchase. I am not claiming to know what the fluid is or what caused either power-loss event. Those are questions for qualified technicians. I sent Hessert a detailed formal written notice on August 18, followed by supplemental photographs of the continuing apparent leak. On August 20, I escalated the matter in writing to dealership management and requested principal-level review. I asked for a comprehensive inspection, transportation of the vehicle rather than having my family drive it back, reimbursement of documented emergency expenses, the relevant pre-sale/service records, and most importantly, a substantive written response regarding the vehicle. As of August 27, I have received no response to those written notices. I gave Hessert the opportunity to address this directly before taking the matter outside the dealership. I would still prefer a reasonable resolution. If Hessert responds or resolves the matter, I will update this review accordingly. I have retained the emails, photographs, repair documentation and other records supporting this chronology.

I am sharing my experience to help others make an informed decision…read more I purchased a BMW SUV from VIP Auto, and since the time of purchase, the vehicle has had ongoing mechanical issues that have significantly affected its reliability. The vehicle has spent more time being repaired than driven. I made multiple attempts to have these issues addressed through VIP Auto, but I was turned away on several occasions or unable to receive consistent support. While one member of management did assist with some repairs, the overall condition of the vehicle at the time of sale raises serious concerns. After the purchase, I was informed by BMW service professionals that the vehicle showed signs consistent with prior accident-related damage, including observations made during service. This concern was also acknowledged in follow-up discussions. This information was not disclosed to me at the time of sale, and I was not provided with a vehicle history report such as a Carfax prior to completing my purchase. Additionally, there are visible areas on the vehicle that appear to have been repainted. This would have significantly impacted my decision to proceed. I also purchased an extended warranty, which I continue to pay for; however, it was extremely difficult to find a repair facility that accepted it. By the time I located a participating mechanic, much of the coverage period had been lost. After seeking service directly through BMW, I was presented with thousands of dollars in necessary repairs. Even with partial assistance from the dealership, I still incurred significant out-of-pocket expenses, including tires and ongoing repairs. To this day, the vehicle still requires service. In addition, I was placed into a high-interest loan and attempted to contact the salesperson regarding refinancing, but I did not receive a response. Due to the repeated mechanical issues, concerns regarding undisclosed prior damage, and ongoing financial burden, I have explored my rights under New Jersey consumer protection and lemon law guidelines. This has been an extremely difficult and costly experience. I strongly encourage anyone considering a purchase to obtain an independent inspection, review all vehicle history reports, and carefully evaluate warranty and financing terms before proceeding.

IF You want a car that runs, I suggest you do NOT buy a car from here…read more After they give you an insanely high price do NOT. Expect them to call you back if you have a problem with the car Get ready to ARGUE & FIGHT once they make the sale because they will not help you with anything

Derek Lane was amazingly kind and patient with my parents. He explained all the features, options…read moreAnd very accommodating in the test drive. Her explained all the financing options. He's is a great rep. Come see him!!

I wanted to take time before I sent this email and I will of on yelp because I drove 2 hours to get…read moremy car fixed and gave all the insurance information before coming there and once I'm there I was told it was going to cost me 4000 however talking to the insurance rep he asked for the 3rd party information to get it billed though them . With that being said the glass was broken and no one could tell me before I drove 4 hours round trip and spent over a hundred dollars in gas and tolls