Got my bike back today from having a new Diamond Audio sound system installed by Rainier Audio. Let…read moreme tell you the "Honest to GOD" truth - they surpassed all my expectations. This system is absolutely amazing. Crystal clear sound and very very LOUD. I relived a childhood memory of Christmas morning running to the tree and finding a brand new bicycle. I just cant say enough about these guys. Service was phenomenal, price was reasonable and the communication before, during and after the sale and install was excellent.

Could not be more pleased with my experience at Rainier Audio. I walked in not really knowing what…read moreI wanted for my truck, all I knew is that I wanted it to sound clean but still hit hard. The team designed a system for me and scheduled an install. Service was quick and the quality is top notch. It's been a couple of months now and I'm still just as stoked as the day it was installed. The fit and finish is perfect, the sound quality is phenomenal and everyone at the shop was so welcoming and friendly. I cannot recommend them enough, definitely the best shop in the area with incredible customer service. Looking forward to taking more vehicles to them in the future!

They installed our Stereo which hadn't worked since we bought it. They hooked it. Reasonably…read morepriced Awesome!!!!! I would recommend them!!!

Excellent Place! Great Service…read more More than fair Price. Perfect solution to our Audio needs. Strong Recommendation!

Had my car done here last year and they did a phenomenal job. No issues and they were competitively…read morepriced. I highly recommend and would go back!

I took my recently purchased used Rivian in for front window tinting. The vehicle was parked right…read moreinside their shop, and I stood next to it in the office area the entire time. I personally observed the owner (I believe that's who it was) use a pry tool to aggressively pop open the driver's door panel right at the top near the A-pillar with a casual "I've done this a million times" vibe, showing little caution. He also roughly pulled the weatherstripping out. Immediately after the job wrapped up, I found two small cuts in the vinyl on the top of the driver's door panel exactly where the prying started, about 3 inches from the pillar/door edge area. The spacing between those two cuts matched the spacing on the pry tool he was using. I also noticed one additional small cut in a similar top trim spot on the passenger side, though I didn't have a clear line of sight to watch the passenger door process as closely, so I can't detail what happened there specifically. No other issues visible anywhere else on the vehicle. When I bought the Rivian (used, so I was meticulous), I inspected all panels and trim thoroughly. I also checked the doors and those exact areas again during my drive straight to the shop that day. I habitually look at those spots every time I get in/out or drive no cuts or scratches existed beforehand. I pointed out the damage right away while still there. The owner immediately said he didn't pry against the panel at all and tried to explain exactly how he does it and how he couldn't have made that mark (despite me watching him do it on the driver's side), claimed I must not have noticed the cuts before, tried to downplay it, and even laughed at the suggestion he could have caused any issue. It was frustrating and felt dismissive, having watched some screw up your vehicle and then laugh in your face and try to gaslight you. The tint install itself (handled by the other technician, not the owner) was careful, professional, and looks good so far, no problems with the film application or quality. Because of the rough prying I witnessed, the damage appearing precisely where it happened (at least on driver's side, with the cut spacing matching his tool), and the complete denial plus laughing it off when confronted, I won't return and can't recommend this shop. Seriously, take detailed close-up photos of all door panels, trim, and vinyl BEFORE any service even on a used vehicle. It could save headaches. Or just go somewhere else. Disappointing overall, the owner should handle vehicles more carefully and maybe not laugh at the customer that watched it happen. **PS:** I was standing literally 3 feet away watching him pry the driver's door panel with his tool in the exact spot where the two cuts later appeared and the spacing of those cuts matches the tool perfectly. If someone wants to claim no prying happened, they'd have to explain why I clearly saw him do it right there, right then. To your response. Luke, that is the same contrived response you give on any negative comment. Your "industry standard" is nothing like what should have been done. I took it to several other shops and they said that they would take off the whole door panel, which you did not. you pry against the top portion to get the weatherstripping out. Your response when I brought this to your attention was "this happens all the time people trying to blame me for stuff" So do you think it's all your customers that are wrong or maybe that you're the common denominator. And yeah, I was pissed off because you were laughing in my face and telling me I didn't see what I saw. You know and I know what happened. Save the faux customer care response.

Good customer experience. My wife got the full detailing and they did a wonderful job. Car looked…read moreand smelled like new! Now I just need to know they can install a horn that plays la cucaracha so I can prank my wife.

Absolutely amazing customer service and DK was super helpful and really nice guy would absolutely…read morecome here again for any audio services

Love this place. I have always gotten a Groupon. We have had prob 3 cars done here in past and…read morealways NO issues. This time I upgraded to a better film for my Ayria. It's looking good and can't wait till the sun comes out to see it in full regalia!

Foss Car Audio gave me amazing service! I had a sub, amp, and bass knob installed. Cody was so…read morehelpful and knowledgeable. I was quoted a higher price at Car Toys, so I'm happy to have found Foss in a Tacoma. Very professional. Highly recommend!!

I recently had my dash cameras installed by Audio Northwest Car Stereo in Lacey, WA. I can't…read moreexpress enough how happy I am with the whole experience! From the moment I walked in, the team was super friendly and professional. They installed the cameras beautifully, making sure to hide all the wires and cables, so my car looks neat and tidy. I found the dash cameras to be easy to use and very affordable, especially since I wanted a high-quality product that fits my budget. I also wanted cameras where I could transfer the recorded videos to other computer devices, if need be. Well, a few weeks later (after installing the dash cameras), I was involved in a car accident. After reporting the accident to the police, I contacted Jesse and Jay at Audio Northwest Car Stereo for help with the insurance process (as I feared that the other driver had badly damaged the cameras in my car, and I thought that the cameras did not record the accident, I was wrong.) The cameras did record the entire incident. Jesse and Jay were fantastic! They really went out of their way to guide me through everything! Long story short, once the car insurance companies involved received a copy of my recorded car accident video, immediately the insurance companies worked diligently to resolve all of my concerns quickly. I swear by my dash cameras!!! Highly recommend Audio Northwest Car Stereo at 4708 Pacific Avenue SE, Suite A, in Lacey for all your audio needs! They have always provided me with consistent outstanding customer service and I love their dash cameras! Thank you Jesse and Jay! You guys are the best!

This business is AMAZING!!! Jesse and Jay are professional and super friendly. I had a complicated…read moreignition lo Jack that made my car very complicated to start sometimes. It took them a little less than an hour and they quoted me less than anywhere else and got the job done right.