Absolutely horrible. After $24, my car is still dirty, has fingerprints, hardly any change from…read morebefore I drove through. Super disappointing and very expensive for such a garbage job. Hoping there's some way to get a response from management as I'd love a refund! Don't waste your time or money!

About the best touchless car wash around. A bit pricey at $20 for a basic wash and dry. Wish they…read morehad a discount program or book of coupon!

I was very pleased with my results my car is so clean. I really needed the rubber mats to look new…read moreagain and he made that happen. I had two stains in two different place of my seats it's no longer there. Thanks!

Bruno was at our home all day! Did 3 vehicles impeccably and was polite and professional…read more Highly recommend and will definitely use them again

Broke my drivers side mirrors. Refused to pay for it to be repaired. Have tried to reach out to…read morethem several times and no one calls me back.

I'm usually not the type of person that leaves a review on anything, but I wanted to clear the air…read moreand say I was very impressed with their self service car wash option. I drive a four-door truck with the topper on the back and five dollars allowed me to rinse the whole vehicle, scrub everything with the brush and thoroughly rinse after. The free vacuums, floor mat clips and the window cleaner/rag station was a nice touch. Just wanted to speak up and say good job!! I'll be back

Good car wash. Fairly quick. I did the undercarriage option…read more Car was clean although the area around the license plate in the e back still has some dirt. It has been a tough winter.

I've been a member of the Marlborough location for almost two years, but after this experience, I…read morecanceled my membership. On 5/8, I went through the car wash and experienced a significant impact to my vehicle mid-tunnel that resulted in a flat tire. The staff onsite were kind and helpful during the incident and even offered to put my donut tire on for me, though they ultimately needed assistance from the neighboring detail shop to do so. I filed an incident report before leaving and was told corporate would contact me within 24 hours. When I asked what caused the damage, I was told that one of the spinning brushes had broken and a protruding piece struck my tire. As a long-time member, I was understandably hesitant to return after hearing that. Fast forward to Monday, 5/11, and the only communication I received from corporate was a generic email stating that my claim had been received and that the investigation process could take 5-10 business days. At that point, I needed to travel into Boston for work and knew I could not safely drive long distances on a donut tire. I brought my car to the dealership, where they informed me they could not allow me to continue driving on the donut because it could damage the AWD system. Since they didn't have my replacement tire in stock, I had to rent a car for the day. I immediately notified Prestige of the situation, only to be told that any expenses incurred before the investigation concluded were "on me" unless determined otherwise later. Two days after getting the new tire installed, I began experiencing heavy vibrations and a pull to the left, the same side where the impact occurred. I returned to the dealership and was told my alignment was significantly off due to the impact. I'm a single mother with one vehicle, and my children were in the car with me when this happened. My car is only two months old and was in perfect condition before entering the wash. It has now been 10 days with no meaningful support, no answers, and no resolution. While the staff at the Marlborough location were polite throughout the incident, the corporate claims process has honestly been one of the worst customer service experiences I've ever dealt with. Because of that, I will never be a customer again.

DJ's Detailing is awesome! He spent four hours cleaning the dog hair out of our RAV4 and the car…read morelooks like new inside and out! This was our first time but we will be having him back (he makes house calls) frequently!

DJ is fantastic at what he does and pays close attention to detail. My car was in need of some…read moreinterior cleaning due to someone throwing up in it. I could not even be in there before due to the smell. DJ responded very quickly and gave me an appointment the next day. He was very professional, and he made my car look and smell brand new like nothing ever happened. He even steamed cleaned to kill the bacteria. Also, he cleaned the outside of the car too, which came out great! Rims and wheels polished too. He even comes to where you live and has everything he needs, so you do not even need to leave the comfort of your home. I will definitely be using DJ Detailing Pro in the future!

I've used Fitzy's touchless car wash many times, and overall I've been very satisfied with the…read moreresults. One of the biggest advantages for me is that they offer a touchless option--many car washes don't. For Tesla owners, that's a significant benefit, as Tesla car wash mode is a PIA! Traditional conveyor-style tunnel washes can be a hassle with a Tesla because you need to activate Car Wash Mode before driving onto the conveyor belt: 1. Put the Model 3 in Park. 2. On the touchscreen, select: Controls -- Service -- Car Wash Mode. 3. While keeping your foot on the brake, select Enable Free Roll. 4. Once Free Roll is engaged, release the brake. 5. And do these quickly while it's your turn! I've only used a traditional conveyor wash with my Tesla once, and that was enough. I struggled to get the car into Free Roll quickly enough, and the staff had to stop the conveyor until I did. That's why I prefer Fitzy's touchless wash. I simply park the car, and the equipment does the rest--no rushing, no stress, and no worries about getting into Free Roll at the right moment. The dryers could be a bit more effective, but Fitzy's provides towel stations so you can quickly dry any remaining water spots before leaving. I've also used Fitzy's traditional conveyor wash with other vehicles, and it works well. Overall, I can comfortably recommend both options, with the touchless wash being my first choice for Tesla owners.

Be cautious using their drive-through service as one of their machines dented the top right of my…read morecar. One of those bars came down hard and I heard it pop. I inspected it after and saw the dent, alerted the young man who worked there. He was very apologetic and acknowledged the situation, but said he just worked there and couldn't do anything. He gave me a number to call. However, I called and it went to a fax machine. I found the number online and it was the same number. The damage isn't severe, but was enough to make me upset. I usually use the self serve and the touchless service, which are far safer. If I do decide to return, I'll use those options and avoid the popular drive through machines. Cheers!

Have brought 2 cars for Ceramic coating, one 20 year old Porsche for protective film and paint…read morecorrection (level 2). Easy, straight forward team to work with, along with fair (not highest or lowest) level of pricing. They always appear to be staffed well in a industry where finding help that "stays" is difficult. Indicative of treating their staff well. Highly recommend

My car's interior needed a deep cleaning. I hesitated taking it anywhere due to embarrassment. A…read morerelative gave me a gift card for Brightshine Auto Spa; and after 1.5 years, I finally called for an appointment. The car that was returned to me looked 'brand new'! Stains on the fabric seats were 'gone'! I don't know what they used, but even a week later, they still feel soft! The carpet, which was full of debris in the smallest crevices, was immaculate! The back, which housed everything including Labradors, was back to its original shape! The center console, gear shift, dashboard, and doors, all an utter mess, were absolutely pristine! Finally, I cannot say enough about Mitchell! He was friendly, helpful, and extremely professional. After praising this accomplishment, he mentioned it was a 'team effort' to restore the vehicles! I've already scheduled an exterior cleaning and am looking forward to it! This was an amazing experience, worth every penny!