I cannot say enough about the quality The Toy Wash has provided me. My car looks better than the day I purchased it! I got a full auto detail and it came out SPARKLING! I'm in love with my Subaru all over again! Having a two year old and dogs...let's just say I'm not proud of how my car looked before they took it in. And last- I have to acknowledge that they bent over backwards to clean my car when they didn't have to. I had missed my appointment because of two deaths in my family and I literally cancelled with very little notice. They really came through for me and I want to shout out DEREK for taking care of my baby! Couldn't be happier and I highly recommend. *DON'T FORGET TO TIP! They work crazy hard for us! read more

The Toy Wash - Better than the day I got it! - Auto Detailing Near Me - Marlborough, Massachusetts

I brought my Lexus ES350 in today for an exterior detailing. Wayne and his crew did a great job and were easy to work with! My white pearl shine is unbelievable! The clay bars came out looking like new! read more

Aside from the fact that this place charges extra for everything normally included in a typical car detailing, the employees were rude, and not a single one was wearing a mask. They did not social distance, and did not have hand sanitizer. Masks are there to protect other people, like your customers. You're really not wearing one for your self as much as you are for the people around you, so it's disappointing to see a business being selfish and putting customers at risk. Aside from that, they DO tack on extra fees do clean the upholstery and carpets, which is traditionally included in a detailing. I mean...I can vacuum my own car, that's not really what someone is looking for when they get a detail. Unfortunately they didn't even do a great job. The upholstery came out okay, but there were other parts of the interior that weren't cleaned well. There are better places to take your car that'll cost less. It's especially not worth going here when employees can't even be considerate enough of their customers to wear a mask. read more

I traveled 45 minutes from my home in Boston to The Toy Wash in Marlborough only to be turned away by the gentleman at the front desk. The Toy Wash's website states "NEW! Quick Wash...No Appointment Necessary!" Additionally, upon arrival, you might notice a large banner with similar messaging hanging from the side of their building. This is false! I walked in the door and said, "Hey there. My Audi could use a 'quick wash'." The gentleman behind the desk said, "We're booked up today, but we could do tomorrow." Puzzling considering the website and signage promoting walk-ins. So I replied, "I thought you guys take walk-ins." His response? "We do sometimes." Walk-ins welcome...Sometimes? Let me reiterate that I drove 45 minutes from Boston to Marlborough for the sole purpose of getting a simple, exterior 'quick wash.' Why The Toy Wash? Because my dealership recommended them! I have a brand new, fully-loaded Audi with 'Brilliant Black' paint and I'm concerned about the hairline scratches improper washing techniques introduce to the clear coat. I needed to find a business that could care for my Audi today (with a simple wash) and in the future (with quarterly detailing). I'm not concerned about price. I'll pay top dollar for exemplary service and expertise. So I called my dealership, asked them to recommend a business that knows what they're doing, and they sent me to The Toy Wash. I will never return. I will also report back to the dealership to ensure that they don't send other customers to The Toy Wash (a poor recommendation reflects badly on the Audi dealership and brand). To the owner/manager who will undoubtedly reply to this review stating that customer service "is their business," please save yourself the keystrokes. It's 2014. Competition is fierce. You get one shot. You blew it. I have no doubt that your crew is a group of passionate and talented car guys, but - as a business - The Toy Wash falls short. My search for a quality wash/detail business continues... read more

Had my SUV detailed here about a month ago. Overall, I would say that they are just ok. Pros: they have a loaner car if you get a certain package on your detail Cons: their hours suck for anybody that works (9 to 5? really? even banks have better hours), the loaner car was a mercedes,but a beat mercedes, they did not detail the engine, one of the windows in the back of the SUV was not cleaned at all (and other windows were done, but pretty poorly) In summary, I got a better detail from the dealer (which also gives a loaner car) and can also do any maintenance work at the same time read more

I spent $295 on the Diamond package, which is the top-of-the-line detailing package. The MDX was relatively clean to begin with, so my hope was for great leather conditioning, deep carpet vacuum & cleaning, dust removal from the small spaces and an exterior that looked showroom ready. I dropped the car off at 8:00 a.m. for this detailing and for a remote start installation. I was told it would be ready around 4:00. I called around 3:00 to confirm it would be ready and I was told it was all set. During the walk-through, I was surprised to find small debris on the front passenger seat, almost as if a vacuum filter exploded and they left some of the debris on the seat. Then I discovered the driver seat carpet was not vacuumed thoroughly. It appears they only had a large head attachment to their vacuum cleaner and couldn't get into the curves, corners or edges. I could have done this same incomplete job myself with a hand-held vacuum in under 15 minutes. Jeff, the manager, apologized and said he'd take care of it if I waited a few more minutes. Fine. He pulled it around a second time and I completed my inspection. Well, I quickly found that the carpets in the cargo area and the front passenger seat were not vacuumed thoroughly either. Then I found there were stains on the plastic edge of the back seat that I could smudge with my thumb, so clearly that had not been cleaned. It was evident there was a worrying lack of attention to detail when it came to the interior. I walked back into the office said, "I'm not sure why I spent any money in this place, let alone $300." Jeff and one of his workers came out and I pointed out the problems. To his credit, Jeff admitted that the worker who cleaned my MDX didn't do satisfactory work. I would have preferred he discovered this before he told me the car was ready, and before I drove the 45 minutes to pick it up. I mean, where is the quality control? Jeff had three chances to inspect the car: 1.) before he told me it was ready for pick up, 2.) before he pulled it around for me the first time, and 3.) before he pulled it around for me the second time. The saving grace here is that Jeff eventually took ownership of the problem and said he'd redo the work himself that night and deliver the car back to my house (45 minute drive). True to his word, he spent several hours fixing the sloppy work and got it back to me at 10:15 p.m., and swapped it out for the rental car they had arranged for me. That's another thing -- they advertise that they have a "luxury car loaner" if you buy the Gold or Diamond package. I confirmed with them during the initial reservation 3 weeks ago, then a day before the appointment that they would have this loaner car. They confirmed both times it was available. Turns out it wasn't, so one of the workers had to drove me 15 minutes to rent a car at Enterprise (on their dime). I learned when I gave my name to the Enterprise guy, that Toy Wash had made the reservation for the previous day and I was lucky they still had a car available. Lucky for sure, because the guy from Toy Wash, who had driven me to Enterprise, had dropped me at the door and left. To sum it up, my wife, for whom this was a birthday present, is happy with how the car looks -- the paint looks showroom ready and the interior is clean. However, it was not a painless experience for me. I experienced high prices, unsatisfactory initial work, faulty reservations, no promised "luxury loaner car" and unneeded angst & inconvenience. So, I begrudgingly leave 3 stars for Toy Wash mostly for the end result, but the whole experience left me with a bad taste in my mouth. Update: 6/25/2015 I just got a call from Enterprise Rental Car who said that Toy had not paid the bill despite them leaving messages with Toy for two weeks. Enterprise was giving me a heads up so that I could try to get them to pay it because they were about to put the charges on my card. I just spoke with Jeff and he expressed surprise that it was not paid. Taking a star away from this because this experience continues to be a thorn in my side. read more

The Toy Wash Exceeded My Expectations! The Toy Wash does much more than wash your car. They expertly wash and wax your car and vacuum and clean the interior. They provide many other products and services as well. The Toy Wash removed the spots on my car's console computer display and they did it without using harsh cleaners that might damage the display. These people did a wonderful and professional job on my 2018 Ford Fusion which now looks as new as the day I bought it from Ford. Thank you Toy wash for your attention to detail and for your professionalism. read more

I attempted to give them my business 3 times, and they just couldn't be bothered to get back to me. I emailed Jeff, the manager, he never responded. I then stopped by, explained what I was looking to do, someone came out and looked at my vehicle, took pictures, and told me that they would need to run it by Jeff, who was not in that day, and he would call me the following day with a price. Well, Jeff never called. I called him 2 days later, he said that he had my info and number, and that he would review it and call me back later that day. To no surprise, Jeff never called me back. Apparently Jeff could care less about obtaining new customers and business, so I went elsewhere and I suggest you don't waste your time and do the same. read more

Can't say enough good things about the way my spectacular 2004 VW Phaeton was handled at Toy Motorsports and The Toy Wash in Marlboro, Mass. I had stumbled upon their website searching for new wheels (aka: rims) for my car and when I saw their long list of other services like interior and exterior detailing, I decided to drive from my home in Brighton to Marlboro to see their shop and "interview" the folks as possible detailers of my coveted car. I wanted to speak to the person who would be detailing the interior of my car and see if he was as passionate about cleaning my car as he would be if it was HIS car. "CHECK". Then I met Jeff Welch, the guy who told me about "paint correction".... I super-laborious, 3-day-long, 30-man-hour-long major restoration and repair of exterior paint. I had to know for-sure that Jeff would AGONIZE over getting it right. I wanted to interview him to make sure he'd lose sleep between day 1 and day 2 as he prepared for the final 3rd day of pampering my baby. He's TOTALLY devoted to perfection. I talk about my 2004 VW Phaeton (which I just purchased in early April in Tampa, FL then drove from Tampa to Boston FAST....) to all friends and strangers alike. The car was fine when I bought it, but had lots of "swirl marks" and some sun damage. Jeff's wizardry made the car look like it just rolled off the assembly line in Dresden, Germany (where it was built). Total "WOW" factor of 12 out of 10. Car blew me away when I saw it. Couldn't decide where I wanted to show it off 1st. Picked up car on Sat 06/06/15 and showed it off to tons of people. Then on Sunday, while driving north on Rt. 1 in North Attleboro, a young guy drove by me, honked, gave me a "thumbs-up" and screamed "SICK CAR!!" He caught up to me at a red light and told me how much he loves a VW Phaeton. So I said "pull over at the Lowe's store parking lot and I'll show the car to you" (much to my wife's surprise). Kid LOVED the car and could not believe it was a 2004 cuz it looks so amazing. Bottom line: I will be doing ALL of my car biz at Toy Motorsports and Toy Wash. And my many friends, whom I bored senseless with CONSTANT chatter about my car and Toy Wash will be going there with their cars, some exotic, some not-so-exotic. But ALL car owners who care about their car and want their cars tended to by those who ALSO agonize over the car of their car, too. read more

They are amazing and they have excellent customer care. I bought in my 2014 Honda CRV .... drove 17 hours for a deployment assignment here in Mass. The truck was pretty terrible. They took me and treated me like family. I appreciate them and they are the best! read more

I strongly recommend you read through all reviews for The Toy Wash before considering any detailing services they offer. I read all the reviews and was still skeptical. I ended up having a lengthy back and forth on Facebook messenger with Jeff (believe he is the manager of Marlborough but also the one who manages social media). Reluctantly, I decided to give The Toy Wash a shot. A rep at Marlborough Nissan SWORE by them. I should have went with my gut and not word of mouth. I set up an appointment to have a Diamond Detail for my Pathfinder (top of the line detail) $295 and an engine bay detail ($50). Total services: $345. I also asked them to reserve a loaner vehicle. Their site, at the time, said it was a "luxury" loaner and showed photos of BMW/Mercedes, etc. Their site has since been changed and says 'FREE Loaner Vehicle' however it still shows a picture of a Mercedes. Do not be fooled. You're not getting a Benz or close. I arrived to drop of my vehicle and exchanged keys. I was told that there were no vehicles there. The gentleman then called Hertz (15 min drive away) and asked if they had any cars. I was in shock. I asked the gentleman why the vehicle wasn't already here. He said he had no idea. He then proceeded to tell me that a Hertz vehicle was outside and I needed to drive it back to Hertz. From there, Hertz would get me set up with a rental car. So whoever had rented the car last left it at Toy Wash and now I am the one returning it for them when my reserved car should have been waiting for me at Toy Wash. Strike ONE. I got to Hertz and the rep there was also the site manager. I explained my initial frustrations with The Toy Wash. While he was speaking respectfully, he did indicate that he had certainly had customers of The Toy Wash make similar observations. He also told me to make sure they credited me for the rental car because sometimes they take a while to pay the bill and he did not want it to get held on my credit card statement. So, again, already this situation has been ridiculous. It's also now 10am. So from 8:30am-10am I have just been dealing with the rental car. I really needed to be at work so I could afford this $345 detail. The day goes by. I get a call that the vehicle is ready. I come in to look. On first glance, the Pathfinder looked so much better. However, as I really began to inspect, I found several areas that needed to be touched up. The detailer stands there with a bottle of fluid and a cloth and waits for you to point things out. He also needed to bring the vehicle back in because they had to re-buff some areas they missed. I also noticed the roof of the vehicle, and certain spots of the vehicle felt different than others. It became clear they had not do a complete clay bar treatment, especially on the roof and did not wax the roof. Strike TWO. They offered to fix it further but I said I needed to leave and would be in touch. When I got home, I used a clay bar to see if anything would come off the paint. To my complete shock, bonded contaminants were very much present and it was clear they had done a very incomplete job. I ended up writing to Jeff. I told him I wanted his boss. He explained to me that his boss does not use social media and that he (Jeff) is best to handle. I said I wanted the boss. I finally got an email address for the boss, Marc. I wrote him on 9/22. I did not get a reply until 9/28. He offered to re-do the vehicle and give me a ceramic pro sport coating (something he said is $250 usually for application). He said due to the curing process, my vehicle would have to be left overnight. I thought about it and decided against it. I wrote back on 10/2 and said I'd be willing to do the detail again but felt the other makegood could come in the form of a basic wash/detail (similar to the $250 value he proposed) on another vehicle. He said he was get back to me on this. I did not hear back for weeks. Finally, after repeated emails to him, Jeff got involved again. I explained what I wanted. He said no. However, he then offered an interior protective coating that has a value of $550 plus re-do the Diamond detail on my car. Again, I replied that I'd re-do the Diamond detail on my car but prefer they do a basic detail on another vehicle of mine ($115 value). They refused. They then offered to do another vehicle for 50% off and 25% refund for the cleaning they did on my vehicle. I gave them a final opportunity to re-do my car and another vehicle and they opted out. I felt the shortcomings were so huge, and the experience so unacceptable, that they would give me what I felt was appropriate (the re-do of my cars diamond detail and a $115 detail of another car). Marc and his team felt offering me services in excess of $550 for interior coating and $250 for exterior coating was right instead. So they wouldn't do $115 detail but wanted to give me $775 in services I did not want. Nonsense. Move on. read more

The was the old Groupon Bait-and-Switch. If you asked me whether our Highlander was cleaner than when we dropped it off I will tell you of course it was. If you asked me did I feel a little cheated, and was it more than twice as clean as the original Groupon I paid for? No, it absolutely was not. My Groupon was for a $115 'Gold' detailing (discounted from $165.) When the staff looked the car over, they told me the car wouldn't get anywhere near really clean, especially my seats and floor, unless we upgraded to their $235 'Platinum' package, which wasn't on the Groupon and wasn't discounted, so they could do shampooing and extraction. I wonder how many customers actually had the 'Gold' detailing done vs. being convinced to upgrade to the more expensive option. In the end the seats should have been immaculate, the wheels pristine, etc. The car should have stunning, and it was just 'OK.' It wasn't a bad detailing job, but it wasn't worth the money and it didn't leave me with a feeling like we'd been treated honestly. We won't be back. read more

I got the gold detail package today for my car. It came out so great, inside and out. Professional service, car was ready on time, will use again! The place was a bit tricky to find as it is behind another business back from the road, but they have a small sign if you look for it. I will recommend this place to my friends and family. read more

I know it early spring and the roads are still marginal BUT to miss the entire lower air dam and the rear diffuser along with leaving water drips all over the paint is not good. They sprayed the tires with tire dressing and left it dripping. All this for a $40 22 minute wash?? Not professionally but I've been detailing cars (BMW's, Land Rover's, Mercedes, Porsche (mine & others) for 40 years, this is just plain bad quality control. Too bad...... read more

We have a partnership with them through my company in Weston. Every Wednesday they come by in the morning to pick up a car to be serviced and return it at the end of the day. I've never had any problems or complaints from any of the employees that have gotten their cars detailed. The guys are nice and easy going which makes scheduling super easy. read more

Just picked my car up today after having the Diamond Detail performed. Car looks great, but as I ordered their top of the line detail, I was disappointed to find that the trunk had not been vacuumed. Maybe it's not part of the package (does a trunk count as interior?), but I expected that it would be - it has been at other places. Will probably not return. read more

I recently had my Subaru detailed here. I bought the Diamond detail package which is the most in depth detail package they offer. This detail package includes the use of a loaner car, which was a Lexus IS 250. It was very comfortable and I enjoyed driving it. As far as the detailing goes, they did an excellent job. My Subaru is white and had numerous black scratches on it from my snow brush. They were able to get all that out with the clay bar treatment. They were also able to get 99% of my dog's black fur out of my tan interior. I was also impressed with how clean they were able to get my floor mats. All in all, my car looks like new. I'm very pleased with the work they did. read more

I purchased the top of the line package for $245. Maybe my expectations were just too high but for that price I expected perfection. They did a respectable job but the devil is in the details and they missed cleaning things like the console, cup holders and other small items that took away the wow factor. I debated between 3 and 4 stars. Just wasn't up to par. I wouldn't say don't go but if you do, check the car out REALLY well before you leave. read more

I used tot take my vehicle(s) there all the time, but lately I don't understand what their problem is. I request the appointment online and no one answers you back, then when I call, they can't do it on that day after the calendar online says there is room on that day. I have been turned down the last 2 times for service, once on an express wash and once on a diamond packaging. Good heavens...maybe they need new help over there. I even went and read some of the reviews before posting this one. Very discouraging. read more

Called here on a wednesday and was able to get an appointment for saturday morning, exterior wash and wax. Dropped the the car off at 9 and picked it up at 1. The car looked great and they use top of the line products that will last 3 months. read more

Got my 2001 Lexus detailed yesterday. I was thrilled when I picked up my car. It was so shiny and clean...inside and out. Feel like I'm driving a new car again. No one would ever guess her age now lol! Thanks guys for a great job. I will definitely be back. read more

I called for an appointemnt and I was able to get one for 2 days later. I dropped of my car at 8am and picked it up at 2pm. The car looked better than when I picked the car up new. The shine on the paint was amazing!!!! The windows looked great and the interior was excellent. I have since had my windows tinted and am having my girlfriends car done by them. read more

After driving on the beach this summer, there was sand all over the inside and outside of our truck. Thanks to The Toy Wash, our truck is like new and you would never know it was ever on the beach with our family. Going to bring our other car next! read more

As a present, my wife brought my SUV on Nov.20 over to Toy Motorsports for their "diamond" package for detailing. When I picked the car up 7 hours later, every floor mat in the car was soaking wet and there were areas of the car (inside and out) that still needed work. The receptionist had to go out and do the work herself and they could not give me something to cover the wet mats. It was suggested that I bring my SUV in and they would take care of the problems. Shame they didn't do it the first time. Jeff Welch called my house the next day after I sent them an e-mail telling them what had happened. My wife told him to call me on my cell and I'm still waiting for his call (today is Nov. 22). I could have found other places to go to and would have received better customer service. It cost me another $50.00 to have the areas they were supposed to take care of attended to. Evidently their attention to detail hasn't caught up with their prices. read more