During my stay at the Conrad Hotels & Resorts, I witnessed an employee named Joy go above and…read morebeyond to protect and care for a guest, and I truly believe her actions deserve recognition. Last night, I saw a young woman enter the hotel clearly under the influence alongside a young man. At first, I assumed they were together, but something about the situation felt off. The young man seemed to be following her and trying to control the interaction while insisting she was "fine" and didn't need help. What stood out to me was that Joy did not simply take his word for it. She stepped in, calmly took control of the situation, and continued checking on the young woman despite the man trying to speak over her. After some back and forth, I heard Joy directly ask the young woman if she knew the man. Shockingly, the young woman said no. At that moment, Joy immediately asked the man to step away and questioned why he claimed to know her and why he was following her. Once confronted, the man left. From what I witnessed, the young woman was then safely escorted and able to recover in safety. As a bystander, I cannot express how much respect I have for Joy. In today's world, many people would have ignored the situation or brushed it off as people "just having fun." Instead, Joy trusted her instincts and potentially protected that woman from a very dangerous situation. Because of her attentiveness and courage, that young woman was able to safely wake up without a stranger in her room or something far worse happening to her. Watching this unfold honestly made me feel safer staying at this property. Employees like Joy are rare, and the Conrad should be incredibly grateful to have someone so observant, compassionate, and proactive representing their hotel. On behalf of that young woman and as someone who witnessed everything unfold, thank you, Joy, for stepping in when it mattered most. The world needs more people like you. Keep up the amazing work.

The Conrad Los Angeles was the perfect place to stay overnight in LA. While not walking distance…read morefrom much, it was easy to uber. The hotel was very clean and accommodating. The best and comfiest hotel bed. The views and interior design were spectacular and the restaurant and dining options were delicious. The amenities were great as well. The hotel so kindly held our luggage after the check out time, which was a tremendous help before our late flight. When a hotel is as accommodating as the Conrad, it truly makes the whole experience. I will definitely be staying here again!

A nice hotel but in some ways a little outdated. It's impressive from the outside and when you…read morecome inside. I was always welcomed whether it was someone opening the door as I entered or the people at the reception. My flight arrived early and they were accommodating to provide me with an early check in. The elevators are close to the check-in desk and there was never a long wait for the elevator. I had a room with a king bed. The room was adequate in size and the bed was pretty comfortable. The bathroom has a separate walk in shower and separate tub. Where I feel this place is a bit outdated was the lack of USB ports for charging. The desk had an outlet built in but one of the power sources was not working. I had to do some work and needed to plug my laptop into the one working plug. But I also needed my cell phone and wanted to keep it charged. I had to unplug the lamp to use the power supply. There is another plug on the nightstand but that would have meant leaving the phone on the other side of the room and I needed the phone while I was working. But because I had to unplug the lamp, I had to work in the dark (it was evening). I can't remember the last time I was in a hotel room that didn't have USB ports so you could charge your phone at the desk and at the nightstand. I could have called the desk and I'm sure they would have given me another room but I was all settled in. Movies; this is the first time I have been in a hotel of this caliber where you had to pay for movies. Certainly I have been in other hotels where you pay for "some" movies, but not all. Usually there is free Showtime or HBO. No, I didn't travel to watch a movie, but sometimes it's nice when winding down in the evening or to have on in the background when working. They did offer some recent movies and even some that I think are still in theaters. Of course I would expect to pay; but most other top named hotels I would be able to watch movies for free. They do provide the opportunity to log into your Netflix and/or Amazon account.

I can't say enough about this Omni location. My cousin and I were in LA for a make up convention…read more I've never been to LA and was so nervous about where we should stay. It's such a big city and we wanted to stay somewhere central and safe. We were on a girls trip with our daughters. First, our check in experience was great. Michelle checked us in and was sure to let us know about the amenities available. She gave us completamentary drink tickets, and extra waters which was so kind. We had requested adjoining rooms which was so convenient with our two girls. Our rooms were spacious, and clean and perfect. The lobby always had infused water for everyone, and some kind of treat. In the mornings, there was fresh ( surprisingly amazing) coffee and pastries. Another day, we came down and found fresh watermelon juice, and bruschetta with tomato and cheese. Another day, there were petit fours for us. A HUGE perk of staying there is the car service. They will drive you anywhere from the hotel within a three mile radius and you can call them to pick you up and bring you back as well. We used this s much and it really saved us alot of money, and we felt lots safer in the company of their wonderful drivers instead of random Uber drivers or walking around in an unknown city. Robin, Henry, Robert, and Oscar made our trip so memorable. All of the folks that worked there made us feel like royalty. Every time we stepped towards the doors, they were being held open for us. Just spectacular service! We even got a late checkout and Roberto ( nice eyebrows) was so sweet to bring new keys up to our room since our old ones would deactivate before we checked out. When I say I'd recommend this place to everyone..I'm saying it with my chest. It was really the best hotel experience I have had in a very long time. 3 of the drivers we chatted with had been with the company for 30 years! Omni must treat their employees well and because of that, their customer service shines. It's service like this that will make us lifelong customers.

When we first arrived the fire alarm was activated so we stood outside for about 8 minutes. We…read morefollowed others up the elevator to the rooftop where the magic happen. Thank you for hosting this premier event space for The Actual Lounge I will definitely be back for a stay visit.

Positives: aesthetically pleasing lobby, valet is smooth, lots to walk to nearby, roof top bar…read morereally cute cozy and service was great, check in staff friendly negatives: elevators stink, lobby bathroom needs more attention after hours, the one bed room is extremely tiny, the shower is separate from toilet and both "rooms had see thru doors directly connected to room, my pillow had mold, room service took forever to bring extra towels and toilet paper Overall, I don't think I would stay here again.

I stayed at the Hampton Inn & Suites Los Angeles/Hollywood while attending Anime Expo, and…read moreunfortunately, it was a very disappointing experience. The room rate advertised was misleading because the parking fees were not clearly disclosed upfront. Then, to make matters worse, additional charges were added at checkout. I never received my final receipt, and when I called the hotel, I was told it would be emailed to me, but I still haven't received it. Communication was also terrible. No one informed us at check-in that housekeeping only comes if you request it. Because of that, we were left without toilet paper and had no idea we needed to call for basic room service. That should have been explained from the beginning. The complimentary breakfast was average at best and definitely didn't make up for the poor service. I've stayed at everything from budget hotels to high-end resorts, and I can honestly say I've received better customer service at a Motel 6 than I did here. Overall, the lack of communication, surprise fees, poor follow-through, and disappointing customer service made this a frustrating stay. I would not stay here again and would not recommend this hotel.

We stayed at this Hampton Inn & Suites, located in Hollywood so we would not have to drive home…read moreafter a performance. It is a tad pricey for for what you get, but all in all we were very happy with out room. The place is clean inside and out and our room was super clean and comfortable. It had a nice view and the bed was perfect. We had everything we needed in the room. The bathroom is not huge, but it is very nice. Our room was ready on time and the service from all of the staff was lovely. Check in and out was easy. I did find the parking of 50$ to be high, but it was valet and they got our car right away. The place is not new, but they keep it nicely maintained. We wanted extra towels and had them in less than 10 minutes and this was late at night. We would stay again.

5.10.26 Highlights:…read more-Service: Exceptional and genuinely friendly. According to their website, the hotel has been designated with a Michelin Key. -Ambiance: Vibrant colors paired with elegant design elements throughout. The lobby and courtyard are especially stunning. -Design: Thoughtfully designed spaces, including a courtyard with cushioned seating, a fountain, and two gas fire pits--perfect for relaxing. -Location: Conveniently within walking distance to the Hollywood Bowl and Hollywood Blvd. -Upgrade: We were upgraded at no additional cost--a pleasant and unexpected surprise. -Fun Fact: A reality show I watch, 90 Day Fiancé on TLC, filmed at this hotel--and coincidentally, we stayed in the same room. How cool is that? Feedback: -Provide additional waste receptacles in the lobby and guest rooms; currently, there is only one in the bathroom. -Consider switching to key cards instead of manual keys for added convenience. Helpful Info: -Complimentary Breakfast: The website description is misleading--breakfast is only "complimentary" if you pay a $30 service fee, which is actually tied to internet access. Worth paying the service fee if you need reliable internet. Our connection in the room was spotty--we had to step outside our room to get a stable signal. -Phone Coverage: Staffing is limited, with one team member often covering multiple roles (front desk, valet, driver, breakfast prep). As a result, calls may occasionally go unanswered. -Parking: Valet parking is available on-site for $45 per day. -Accessibility: The property has only two levels and no elevators, which may be challenging for guests with mobility concerns. Final Verdict: Highly recommend based on the stellar customer service, prime location, and beautifully designed ambiance.

Had to update after another wonderful visit with more pics of the beautiful courtyard and grounds!…read moreAs I said before, the impeccable customer service is even better than the beauty of this place. A gem and a home away from home.

This Doubletree has a great location. It's in Little Tokyo, so you know there's plenty of good food…read moreand things to do nearby. It's also walking distance to Grand Central Market and the Metro A and E lines. As for the hotel itself, it was overall nice. Staff was friendly and helpful. Our room was comfortable. However, we did have to switch rooms near the end of our stay due to some plumbing issues that affected a few rooms. Although inconvenient, I thought it was handled well. We were quickly placed in a new room at no extra charge. We had breakfast at the restaurant once (mainly for the convenience) but didn't care too much for it. There are so many better options nearby. Overall, a positive experience.

I'm a big fan of Hilton hotels, and perhaps I've been pampered too much by my many stays at…read moredifferent locations. Which may be why I'm a little disappointed by this particular location. I was there for a five night stay. First of all, the location is at the edge of Little Tokyo, so there are lots of good eating places. If you feel like taking the Metro rail system to explore Los Angeles, there's a station a couple of blocks away (the E Line will take you west to Santa Monica). Unfortunately, there are a number of homeless that wander around the area, but not too many, especially compared to the Garment District further south. As far as the rooms go, the beds are very firm and comfortable. Air conditioning/temperature control worked well. I was surprised there was no microwave in the room. Just about every hotel has a microwave in every room but not this one. Bathroom was small with only 2 towel hooks; it could have used a couple of towel racks because there was nowhere to hang all the different towels (bath towels, hand towels, wash cloths). WiFi was strong and didn't have to login constantly. Only 3 out of the 4 elevators were working, which made for long waits, especially since the elevator cars were so small. Many of the ice machines were out of order, including our floor (7th), 17, 20, and 21 (construction on 19th). Had to use ice machines on 16 and 18. And there was only an out-of-order sign on the door to the ice machine on the 21st floor after I made a complaint. The parking fee of $49 per day for guests seems excessive, especially when there was a day where the self-parking ran out of space (I think because there was some sort of convention at the hotel) and we couldn't do self-parking. $25 per day would seem more reasonable. The hotel seems to be very popular with tourists, especially those from Japan and Korea who were there to watch a baseball game (Shohei Ohtani is very popular), so it's a bit busy during baseball season. Quite a few tour buses parked out front. And the valet area is very small for pick-ups and drop-offs.

Excellent. Reasonably priced. The room was spotless and comfortable. Robert and staff (Javier) were…read morecourteous and helpful. Convenient location (Universal, the LA subway, lots of restaurants, etc). On premises parking. We'll be staying there during return visits to the area.

Starting with check-in: I couldn't find anyone at the front desk. A very nice gentleman cleaning…read morerooms offered to find someone for me. Strange encounter. The clerk wasn't outright rude, but for the first several minutes seemed pretentious, like I wasn't good enough to stay there. He didn't introduce himself or ask my name; I introduced myself and asked his name after check-in, and he warmed up a bit. It felt like I'd caught him doing something wrong or arrived before he was ready. I had to ask multiple questions because he didn't offer information or engage. My customer service was on point--his, not so much. I'd been driving all day and was exhausted, wearing very casual clothes, but he felt very judgey. I asked to see the rooms after reading reviews. The first was rundown and not worth the $150 he quoted. He kept going into the back office between questions, implying he was busy or nearly full (there was only one car outside). When I asked to see the other side of the hotel, which had allegedly been updated, he bragged about being fully booked, though I only ever saw three cars. Odd. The second room was just okay, but I was too tired to find another hotel, so I stayed one night. Few things frustrate me more than visible neglect and lack of detail. There were drywall screw heads popping out, scuffed walls, holes, and water-damaged bathroom drywall from a poorly placed glass shower door--crumbling onto the floor. The floor itself was dirty. The outer entry door was peeling badly, shedding bits of clear coating onto the floor and my hands. The blinds appeared to not have been cleaned in months--which should be done regularly. The bed frame was filthy--dust, debris, bits of wrappers and food. It was clearly dirty, with oils, handprints, and dried liquids (I'll leave that to your imagination). The closet doors, off-white, had visible hand grime. The disinfectant wipes I used were brown - yuck. The lamp was dusty, an outlet near the bed had a broken metal piece stuck inside, and both the bathroom vent and hair dryer were caked with dust. The dryer filter hadn't been cleaned in ages. The countertop above the mini fridge was detaching, the bathroom shelf was decaying, and the shower glass hadn't been cleaned. The creamy drip marks on the wall--hopefully conditioner or soap--remained, and the grout was mold-stained. A simple bleach spray would've fixed it. The shower water pressure was awful, with calcification that needs vinegar soaking. It also leaked from the stem. Meanwhile, the sink had too much pressure. The cleaning staff were wonderful--always offering help. The issues here clearly stem from management, not staff. I realize this isn't a four-star hotel and that my standards are higher than average. Having worked in property management and emergency response, I've been in many homes across all conditions and know what "clean" should look like. I attached photos (which don't even capture all of it) so others can decide for themselves. Public beds and showers should be cleaned frequently so dust, germs, and bugs don't build up. The initial clerk did warm up by the end, and wasn't outright rude, just awkward and pretentious at first. When I checked out, a different man was working. He was extremely pushy, insisting I stay longer despite me saying I had to get back on the road. Then he handed me a clipboard and said it was mandatory to fill out--a sheet listing my name, room number, and space for comments, stacked under previous guests' notes. I told him I'd review the hotel online instead. He insisted I fill in each section, so under "comments" I wrote "review on Yelp." Other than being pushy, he was friendly--but it was an annoying end to a stay that wasn't worth the cost. Not the worst stay I've had, but definitely not one I'd repeat.

I stayed here recently for a work event, so I did not pay attention to the price of the hotel room…read more But the room was spacious with a comfortable bed. The shower water pressure was strong and liquid body wash/shampoo/conditioner was available. I am a Bonvoy member and got free access to an amazing breakfast buffet. I was in too much of rush to order individual items off the menu, but the premade items were delicious. I took a video of all the food items, but it looks like there is a time limit of 30 seconds for video uploads. That just tells you how many buffet items there were, since it took me more than 30 seconds to record everything!

Absolutely loved our day at the JW Marriott rooftop pool thanks to Resort Pass!…read more Check-in was easy but take note: you must check in at the hotel lobby first to get your key card for pool access. Once there, our cabana was perfectly set up with a personalized name stand--a great touch. The cabana was spacious with comfy seating, a mini fridge (stocked with 3 waters, 3 sodas, and a complimentary fruit platter), plus fresh towels, lounge chairs, and sunscreen available for everyone at the pool's front desk. A couple of logistics to know: parking is valet only at the hotel and it was $65, so I recommend finding a smaller, more affordable lot in the surrounding area if you want to save some money. Staff was so friendly and attentive the whole day. There's a QR code you can use to order food and drinks right to your cabana, which was super convenient. It was a hot day and a really nice gentleman kept stopping by to offer extra ice--such a thoughtful detail. Bathrooms are just outside the glass pool enclosure (key card needed for re-entry), but they're large, spotless, and even have showers. The pool itself is big with a separate jacuzzi and you get stellar views of the LA Live area from the rooftop. Watching the sunset from up there was the perfect way to close out our day. We're officially hooked on using JW for our pool days and will definitely be back!

Really unique hotel. Very responsive staff via text and phone call. I love the aesthetic…read more The vanilla late and the matcha the barista made us during our arrival / check in were incredibly good. That vanilla latte was exploding with flavor, haven't had one that good in years. I am very satisfied with everything. The location, the room design itself and the overall value was incredible. Love this place and hopeful I get to try the restaurant later today if time permits.

Really 4.5 but rounding it up to five stars. The lowest rating on here is currently at two stars…read moreis not wrong. There are issues. For example, one of the light fixtures in my room didn't work. I also had issues connecting to the Bluetooth speaker as one disgruntled reviewer mentioned, but no problem. I just was able to play music through the TV which I don't know why that reviewer didn't think to do that. Also I was fine just playing music on my iPad. The room in terms of design did not disappoint. I booked this place as a staycation option to get work done and with the minimalistic aesthetic and minimal distractions I was able to accomplish what I sought out . Overall, the mini perks like the free waters, which were brands that I normally purchase as well as the welcome drink helped to make up for the minor issues with the room. It's a boutique hotel . I think if I did paid more, I would be more upset and also expect more but given this price point, during low season it's a fair price . Michael, who was working the reception desk and Café was also very friendly and welcoming, and answered my questions to the best of his ability . Overall, the people that work here are really lovely, especially Kofi and Felix , great job hiring managers! I would book again without hesitation for the right price .

My family and I stayed at Home2 Suites by Hilton LA Montebello for 3 days while we were visiting…read moreSoCal. Our stay landed us on the 6th floor with quite a view. Our room faced the rear of the hotel overlooking the golf course and consisted of the beautiful lake. The room was spacious and clean, and fully equipped with things that make you feel like you're at home: plates, cups, bowls, utensils, + a full sized fridge. Bonus points because complimentary breakfast is offered daily. Hours of operation M-Fri are from 6am-9am. Weekend hours are from 7am-10am. This is absolutely THE BEST complimentary breakfast spread I have ever had the pleasure of taking part in. Granted, most places I've stayed @ doesn't offer this. Here you will find a waffle station with all of the toppings you could imagine, eggs, ham, sausage patties, assortment of cereals, yogurt, fruit cups, and fresh fruit. While I am not sure how great the options are for a vegetarian standpoint but I did notice meatless patties. My complaints: 1)The lighting within the room are positioned horribly. Whether you decide to use the restroom light or the ones located in the dining|kitchen area as a nightlight, they are both extremely bright making it difficult to sleep. My toddler and I struggled to sleep soundly due to us being sensitive sleepers. 2)Someone triggered the fire alarm during our stay. Walking down 6 flights of stairs with a toddler is already tough but adding in groups and groups of other patrons caused for more traffic than I was ready for. Once we made it back to the lobby we were told it was a false alarm. **insert EYE ROLLS emoji** 4 stars overall. Our stay was comfortable and parking was never an issue. Home2 Suites by Hilton LA Montebello comes recommended. I'd stay here again but would probably bring eye masks for myself and my toddler.

We stayed here for 60 days while our t house was getting repaired. It was great the staff is…read moreamazing. We stayed on the 7th floor and had a great view of the golf course and even Downyown L.A. the housekeeper Silvia was great she paid attention to every detail and even tucked in my daughter's dolls. The dog park area was nice with plenty of poop bags unfortunately not everyone picks up their dogs mess. If you walk up the hill there is a great grass area for your kids and dog to run. Breakfast has lots of options. Unfortunately no bar but they will take you up the hill to the other Hilton in a golf cart if you want dinner or drinks.