I am appalled by the service here and discrepancies that took place. I made an appointment and waited over an hour for the car I was test driving to get what they told us "detailed". I was told 3 different times it wouldn't be longer than 10 or 15 minutes. I then walked out once the car was "ready" and it was completely dirty both inside and out. So what were they doing for an hour with the car? Several salespeople were not wearing their masks correctly and some customers were not wearing masks at all, even though they apparently "enforce" this. For such a large dealership, I would've expected this to go much differently, however, it was a nightmare to say the least. Do not recommend. read more

I have read some of the negative reviews and have to say we did NOT experience anything like described. I walked up to look at the vehicles and was approached by Jimmy Mac. Jimmy was not pushy and was very helpful through the process-even the dreaded negotiation was actually reasonable. We purchased a 2021 Yukon Denali XL and felt like we came away with a fair deal. I would say that this is the first time after we purchased a new vehicle and we did not second guess our decision. Highly recommend the Cardinal team. read more

Waste of time. Bought my car here in 2019. They wasted my time when I purchased it (9+ hours) and waste my time at service as well (3 hours for an oil change). No business could care any less about their customer's time then this one. There are many other GMC dealerships that are worth driving to and paying more to avoid this one. read more

Horrible experience. Matt Colombo is all about how to rip you off to put more $$ in his pocket. Car he sold us was a piece of crap. Never again with this dealership read more

Very unimpressed with salesperson Garrett McComb and this dealership in general. Tried the gamut of typical shady practices, from bait and switch to just flat out lying, felt like the complete run around the entire process. Bought a car at Laura Buick and the difference in service was incredible, if you're looking for a Buick or GMC look elsewhere, this dealer will waste your time. read more

Aj and Sabrina were great to work with. They got my wife in the car she had been wanting for payments we could afford. If you are wanting a new or used car, I recommend to go talk to one of these ladies. They will take care of you. read more

AVOID CARDINAL BUICK GMC AT ALL COSTS! Unfortunately, I have had nothing but bad experiences with Cardinal Buick GMC. If you want to feel unappreciated and like just another number this is absolutely the place for it. Note that they brag about selling the most vehicles in the area but say nothing of their poor customer service. After bringing in a $60,000 Duramax Sierra for the 3rd recall, I requested a rental for the day, and they were unable to provide one, despite knowing this was my only vehicle (I made a note of that when I called for the service appointment). Seems like money comes first, excuses come second, and customer service is the absolute last thing on anyone's mind there. Very frustrated and regret buying from them. Do yourself a favor and AVOID CARDINAL BUICK GMC AT ALL COSTS! read more

Warning - this is NOT the same Buick GMC dealership!! We bought our 2011 Terrain from Oliver Joseph in 2011. Decided we're ready to upgrade to the new Acadia. Wasted half hour trying to get assistance, finally talked to one of the 2 guys sitting at the desk - no one seemed to be interested in even showing the slightest interest in our business!! Happily there are plenty of GMC dealers in the area. I'm sure one of them will want our business. I suggest everyone else do the same. read more

Fuck them. They didn't do their job right. DONT GO HERE THEY SUCK. They've had my car for over a month

STAY AWAY!!! I walked out! Of course they're very friendly. They wanted me to spend $2,200 on nitrogen gas in the tires. Nitrogen does absolutely nothing for a tire. They also doubled the sales tax. Did the math after I walked, came out to 14.7% sales tax. Which is fine for people who are desperate. Final price on a used car advertised for $15,997, came out to MORE THAN $21,000. But,,,,,, they're very friendly. If you know better, you'll see this. If you enjoy getting duped, then this is the place for you! read more

This review is worth reading my experience at Jack Schmitt Chevrolet to understand why I ended up at Cardinal. I bought a 2016 Chevy Tahoe at Jack Schmitt, and I was initially very happy with my purchase. Barely used, 8K on the odometer. 1 year later started having some electrical issues, rear glass window would open while driving, battery would die at random, power steering errors. Brought it in for service and despite the fact that I demonstrated the error with the rear window, two days later the service department called me stating they could not duplicate the error (and had not been even told what all 3 errors were from the person I delivered the vehicle to) and could not fix. I had to send them a video from my cell phone of the problem to even have them address it. During this time, I attempted to just buy a new 2017 Tahoe for the peace of mind of putting my family of 6 in something reliable. Oh, did I mention the largest courtesy vehicle they have is a Chevy Equinox? Not nearly big enough for my family (and I was initially led to believe that something bigger could be arranged, but found out later that was not the case). Fast forward two weeks, two trips to the service department, ten days without my truck, fumbling with a tiny courtesy vehicle, several broken promises on new vehicle purchase (price, term, etc.) and no solution to the electrical problems in my Tahoe. That is when I picked up my Tahoe direct from Jack Schmitt and drove it straight to Cardinal Buick/GMC where I had a brand new Yukon Denali waiting for me (that I got for $400 cheaper per month than Chevy could do with an identical 2017 Tahoe) Cardinal was awesome throughout the experience, and they have my business from here on out. read more

We found a car on Auto Trader and decided to call to inquire. They told us it was available so we drove the 1 1/2 hour trip to drive it and make an offer. We spoke to 2 different knuckleheads, Zach, the online sales manager and Jordan the actual salesman on the phone who encouraged us to come up. Once we got there, the car was in the shop with the hood up and parts off of it. Jordan Knucklehead apologized and denied he knew what car we were coming to look at. Then tried to sell us something we didn't want. We were ticked and walking out the door and a guy named Bradford stopped us and showed compassion and kindness. He talked us into working out a deal so we went through the motions to have them grossly lowball us on our trade in and not make it work. AGAIN, BRADFORD COBLENTZ was kind and understanding. A stand up guy. I give him a 5-star review, but I will NEVER make that drive or do business there. They have a terrible system of processing new clients and to top it off, I had to block their number because I kept getting calls from other salesmen asking if I needed their assistance with the car I inquired about! My first mistake was calling and getting put in their system! read more

Short version: Disorganized, dishonest, unprofessional, disrespectful, time wasting. Sept 8th, contacted Garrett about a 2019 Buick Encore, silver, VIN KL4CJ1SB1KB925662, service loaner, so it would be titled "new". After getting the runaround for a month by Kevin about repairs, due to it being hit on their lot & sitting damaged for over a month, I get Muriel. She was glad someone was buying this car because it was a problem (RED FLAG), it shouldn't have been shown due to the damage (yet it was still listed? & lack of in-house communication). She sent it to Chicago since they didn't trust the work of any local shops. I would have been more understanding of the timeframe had I known this. She's not sure why the guys aren't honest with this type of stuff (RED FLAG). We set a date for Oct 12. Oct 10, Garrett emails that the car was ready. Original issues were fixed BUT the radio antenna was missing, the driver's seatbelt adjuster was broken & the mud flap STILL DAMAGED. Garrett gets Muriel, who says she's a rip the band-aide off person & she didn't understand why the "guys" weren't up front, SHE told THEM that I was pleasant, easy to talk to, & the nicest unhappy person to deal with (RED FLAG). Her answer "we're not putting any more money into this car, it was priced low because we are selling it AS IS." This ABSOLUTELY WAS NOT said to me. NOTHING said as is. The seatbelt is a SAFETY issue! Kevin's said the car is under GMC warranty and MUST be fixed. To her, the mud flap is "cosmetic" and the car "will never be perfect." DIDN'T ASK FOR PERFECTION, I ASKED FOR WHAT WAS PROMISED, a FIXED car. She offers $500 off a new car if I don't want the deal. I could have done that a month ago! And that $500 will be taken by unnecessary "warranties" (more on this later) & BS the incentives. If Cardinal didn't want to "lose money," they shouldn't have discounted the car or fixed months ago. NOT MY PROBLEM. The problem is this unorganized dealership. After an INSULTINGLY LOW trade offer, I said remove the $225 nitro-fill tire warranty & we have a deal. She refused, saying that I can find nitrogen & it's a lifetime tire warranty. I wasn't born yesterday, this is not my first car. I can get a tire warranty with regular air from Dobbs, Costco, Sam's etc. She stated that she's "opening herself up to a class-action lawsuit" if she removes the charge. This is total bullshit, not my problem, & what put a nail in the coffin of this deal. She explains that if she removes the price for me, then she has to change the price for everyone. So you just admitted to RIPPING OFF EVERYONE that doesn't want it, with an excuse that can be researched & refuted! Nitro fill is unnecessary. My husband purchased a vehicle elsewhere after seeing my ordeal with Cardinal, without the nitro-fill. I won't pay for something that I didn't ask for, don't need, that will be TAXED! Her excuse was INSULTING. Her telling the "guys" I was easy to talk to confirmed that because I was diligent, looked over the car properly & held them to THEIR WORD to fix ALL OF IT, they didn't want to deal with me. ALSO INSULTING. NO PROBLEM, your loss TWICE. I'm won't spend a CENT on wasted time, disorganization & unprofessionalism. I'm not a "nice unhappy person." My husband talked me off the ledge MANY TIMES from letting these people have it, with the exception of Garrett who may be an unfortunate casualty of his management. I'm reasonable when out of the ordinary issues occur. But Cardinal took an out of the ordinary issue & made it a drawn-out calamity of foolishness & excuses. My husband saw how pissed off I was & beat me to the door. Muriel's last words "call me Monday morning if you change your mind." The NERVE of you to think I would waste any more time or pay money to this place!? Monday I went to better Buick dealer, bought essentially the exact same car, with NO damage, for a better price, offered a fair amount on my trade, and didn't get handled by the sales & management staff. read more

Customer service is not great. Be prepared to wait over 2 hrs for an oil change. The lady at the front desk will tell you "it should be done in 10 minutes" about 5 times before it's actually ready. They do not try to work with you if you have any issues with your brand new vehicle that you purchased 5 months prior. I had brought it in for an oil change recently and they indicated that my tires all were bad. I found this odd as my car only had 13k miles on it and figured they put used tires on the new car that they sold me when I bought it. So I brought it in to speak to the manager thinking he would work with me to get better tires. Nope. He told me since my alignment was a little off (probably from a curb or something minor I'm assuming because I have never wrecked my car) that they couldn't do anything. Nothing was covered on a brand new 2018 5 month old car. He told me I could file an insurance claim if I wanted to and sent me on my way. So now I have to purchase 4 new tires for a car that is a few months old. What a joke. Will not be returning ever again. read more

Purchased a new 2018 G,M.C. Sierra there and started having problems with it three months and 3000 miles later. It was taken to the closest G.M.C. dealer three times for the same problem and then was told to have it towed to Cardinal dealership to get it fixed correctly. After three days in the shop it was returned to me supposedly repaired. Guess what, it wasn't any better than before. The real problem I have now is that the towing service that was asked by the dealership to bring the vehicle to them has not been paid yet and it has been over a year. Every time I talk to someone at the dealership they tell me they will get it taken care of. The original deal may have been good but the service and paying the bills have been very bad. Sorry Cardinal G.M.C. but I can't recommend your dealership to my worst enemies. I am going to try to contact the dealership one more time concerning my tow bill that they requested be performed. read more

There are way better Dealers out there. I have bought many vehicles in my life and I only will deal with new car dealers because they generally have higher standards, with the exception of this dealer. At Cardinal Buick/GMC I travelled many miles to pick up a new Buick. I asked many questions and negotiated over the phone. Was a heck of a good price and I asked if there was any paint work done to the car. Of course not they say, it's just like new never titled they say. Get there, it wasn't clean, full of pollen and garbage in a "new car". I get it home and "WOW" the paint don't match half of the car. I complain to many ears there and they finally inform me, yes there was an accident and they had it painted, but don't worry it won't be on the Carfax. Manager Hernandez, even tho we disagree, was a class act and should be running the business if they want to succeed. He can deal respectfully with a dissatisfied customer. Vice President Berry was awful. Blames customer and comes across as a stereotypical snake at a Used Car Dealership. Horrible dealership and they are not upfront and use blame game. Good luck if you are willing to deal with them. read more

Horrible! My sales lady muriel was great up u til the point of me having the car for 2 weeks and being told that financing fell through because of something on their end of not verifying employment until after I moved I was upfront and let them know I would be moving well I moved and 2 weeks later they still didn't have it figured out by then I had obtained different employment because the job I transferred with couldn't get my equipment to work then find out I was out of area but any who gave new job info last week did my here back from anyone but instead I get up to see a rude repo man that's arguing me down about the car not being mine and telling me that R jay put in a request for the car to be taken and, he doesn't even tie the car correctly he drags it off the lot scraping the bottom of the car! Tells me that if I want it back call gmc and talk to RJ and they don't charge storage fees, my response gee thanks u tell this to a 6 month pregnant woman 6 hours before she had to be at work! Called the dealership and still no response as to what happened! Or how to get my trade an down payment back! Now I feel like they just wanted a sale and if it feel through oh well sad! If everything was not in order I should have not been able to take the car then 34 days later it be taken away because the dealership and finance company was slowful on their part of verifying everything! If that's even true! RJ Jones was very rude and unprofessional hanging up on customers and not giving any information on refunding my money or my trade vehicle! How is the finance manager rude and unprofessional?! Will not tell me anything would not listen to me and hung up! 0 start wish I could take back my referrals! read more

Recently my husband and I participated in a vehicle purchase though Cardinal Buick GMC in Belleville, IL. We traded in a 2005 BMW 325i that had a lien with Title Max of about $1300. We and the dealership signed the purchase agreement and the Note 12/11/17 that shows we obtained financing with Santander. Almost 2 weeks later we were notified by the dealership that we needed to come to re-negotiate a new contract? They told us he had to trade in our other vehicle vehicle a 2016 Chevrolet in order to secure financing. WE HAVE A SIGNED CONTRACT STATING WE ALREADY OBTAINED FINANCING AND WE DROVE OFF THE LOT AND ALREADY HAVE THE VEHICLE. The dealer sent the Belleville police to our home 12/31/17 to tell us to take the vehicle back to the dealership. We showed the police our contact and they left. Later that afternoon Leonard Hernandez of Cardinal Buick sent us an email stating if we do not come in with the vehicle by 1/5/18 that they are going to report the vehicle stolen. 1/2/18 they sent Illinois Recovery Tow Service to our home at 4:30 am and towed the car away. Our first payment is due 1/5/18 and we were prepared to pay it. All the while the loan to title Max was due 12/28/17 and not paid. I feel they are violating our consumer rights and harassing us. During this process they ran our credit on 12/11 and then again on 12/20 (with out our permission) so many times that now, our scores have dropped to the point we cannot secure other financing options. We have not defaulted in this transaction. We feel we need to exercise our rights and consumers. We're frustrated and looking to hire an attorney. read more

I purchased a service package under the previous owners for oil changes and tire rotations. Something which I had done on several occasions in multiple states before( Earnhardt Buick GMC and Fairway Buick GMC to name a few). I have always been able to take in multiple vehicles at every other Buick dealership I have EVER done business with. It was an economic and stress free experience I came to expect when dealing with Buick; that was unfortunately until today. I called in advance to make an appointment, and informed them at the time of the appointment that I had sold the previous vehicle and that a new vehicle was being serviced. Again, I have been going to Buick dealerships exclusively for close to a decade now and have never had an issue. Alas all good things must come to an end, and after waiting for close to 40 minutes I was informed that the new owner would not honor the previous service contract unless it was the same vehicle. I am also not able to receive a refund for the service I was unable to collect. When speaking to the manger named Randy I was told that there was simply nothing he was going to do, that this issue was the fault of the previous owner. How sad that customer service has gone down so significantly that they are unwilling to honor an oil change, I can't help but wonder what heck awaits anyone with an actual mechanical issue. I genuinely hope that this event is only associated with this location and not representative of Buick as a whole. I had never considered looking at another business for service until today and am extremely disappointed not only in the mangers customer service but also the overall passing off responsibility onto any and everyone else, ultimately leaving me out money and without service. They lost a customer today and I have to say I am extremely disappointed in how low Buick customer service has sunk. read more