Brought my 2020 CX5 in b/c heat wasn't working and a 15K mile oil change. Mike in service recommended a 15K service and I asked to have that done. When my wife picked up the car Mike in service snapped at her when she greeted him, he pointed to a women whose back was turned and told her "I'm with a customer!". She was helped by another person, picked up the car and left. When she got home she realized no 15K service, called Mike for an explanation and he responded we never asked for that. I called Mike, he was impolite so I called the service manager. He apologized and offered a generous discount if I would bring the car back for the service. I thanked him but have scheduled the service with Puente Hills Mazda. I appreciate the Service Manager's offer but friendly, professional customer service trumps the discount offered. We bought the car at Cardinale and the sales team was great. Thanks. read more

I debated writing this review since things are fixed now, but the fact that I keep getting emails to rate my most recent experience is pushing me post my dissatisfaction. On 12/13, I had a scheduled service. A 1.5 hour service turned into 3.5 hours because I had a nail in my tire and they only have tools to fix a flat one at a time. That's no one's fault and I appreciate them catching the issue since the CX5 I was getting serviced is my family vehicle. I was there with my baby so it would've been nice not having to go into the women's bathroom to change his diaper. Overall, I left my service satisfied. On 12/19, my wife found a note on our vehicle letting us know that whoever left the note found our lug nut on the floor. Next to the lug nut was a very specific socket that's used to torque one of the 5 lug nuts on my tires. This was extremely concerning to us. I didn't know how long the lug nut's been off of my tire and I wasn't 100% sure what to do since I don't own tools. All I know is that I recently got a service at my dealership and now my lug nuts are loose enough to be falling off of my tires and I have tools that were being used. I called the dealership and the service rep told me I can drive back to the dealership and they'll correct it. Getting advice from an employee to drive my vehicle with 1 missing lug nut seems unsafe and unprofessional. I asked to speak with the manager. They said he'd have to call me back. Sean (service manager) called me back 4 times and left 2 voicemails. I was in class so I missed his calls but his voicemail explained that he'd be off by the time I got out of class and was off the two following days. When I called back, I left a message with a different service staff member asking for a call back. I didn't get a call back after a few days so I called back Sunday. Still no luck reaching their service manager, Sean. I wanted to give them the benefit of the doubt that a resolution could have been had but it was like pulling teeth to get in contact with anyone who was willing to help. When I called back on Sunday, the employee recommended that I take my vehicle to a tire shop since they're usually cool enough to "fix tires for free". I tried calling on Monday to get a hold of the GM to see if there was anything they'd be able to do to satisfy a current customer who is looking for help. I was unable to reach them so I tried going to their website to get the GMs information to handle this privately. The GMs infor was unavailable and their online live chat was zero help. It just kept on trying to forward me to their sales or service department. I can understand human error. Someone forgot to tighten the lug nut, left their tools on my car and allowed me to drive away. What's not acceptable is the business finding out that error and putting zero effort into fixing the issue in any way. I would have thought that the dealership would have taken this opportunity to do what's right and at least reach back out to me, but I was wrong. I would imagine that the dealership has an inventory process for their tools to make sure they're not leaving random parts in cars during maintenance. Apparently not if I have their socket. I ended up driving to a random Valvoline near my house to see if they could tighten the lug nut using the socket that I had. Overall this experience was extremely disappointing because driving for more than a week with a lug nut missing was the dealerships fault yet they didn't have a solution for me that didn't require inconveniencing me further. Total let down. Thanks Valvoline for doing the job that the dealership that I pay monthly should have done right the first time. read more

See all

I'm from Orange County I drove 30 mins after a extremely horrible experience with Mazda from Huntington Beach I gave Mazda CardinaleWay a chance I'm glad I did they went above and beyond to Help me choose the right car for me and my husband I appreciate there patience I went in pretty firm on what I wanted and they met all my expectation HIGHLY RECOMMEND THEM ask for Alec and Eric and can't forget finance GIRL She is a Doll love it there Thank you CardinaleWay Mazda read more

Oil changes have skyrocketed here. Use to be $80 for synthetic. Check March/April price and it was $90. Now (May) it's $110! They have lost my business. I did a lot of repairs and all my oil changes here because it was quick and they have a nice waiting room. I'll take my car to my local mechanic from now on. The extra wait is worth the money saved. read more

Moises the service tech crashed my car after servicing it & I called to ask for the manager & their Insurance information & he said the Manager was in a meeting & proceeded to argued with me about what happened. Then an hour later I get a call back from Dale the Finance Manager who said he was going to email me their insurance information because the Manager Paul Gonzalez wasn't there so I verified my email & ended the call. Then I get a text saying "Hello Christina, I spoke with my GM we need a copy of the estimate for the repairs, our policy has a 5000 deductible. so we will be paying after we see and confirm Damage dyoung@cardinaleway.com" Then a few hours later Moises calls me to say the Manager left early because he was sick but he will give me a call tomorrow with all the information etc At this point I have AAA & am just going to let them handle everything because the lying and back and forth is exhausting. Would never buy a car from them or go back there again. read more

CardinaleWay Mazda - Corona - The text AFTER he said he would email me their insurance information & AFTER Moises said the GM would call me back. - Car Dealers Near Me - Corona, California

Im late with this review because I don't really leave Yelp reviews, but I feel everyone should know about ALBERT! He really went the extra mile (pun intended) and gave me the best deal I could possibly get with my credit and the car I wanted. As far as add-ons, every dealership has them! Why people act surprised is beyond my comprehension. Go to a small dealer and get ripped off buying a lemon car, if that's what you prefer. It's been a month & the car is great! My family and I are really happy. Thank you ALBERT! read more

My wife and I have been coming here for our lease offers since 2018. The sales team is great (at least those that helped us) and service... well the service was good until I guess I disrespected a few of the techs by stating that they didn't know their manual transmissions. Ultimately, I started visiting my local dealer. read more

Angel was very knowledgeable and made my first time purchase a great experience, he made my purchase easy and hassle free. read more

CardinaleWay Mazda - Corona - Dealership - Car Dealers Near Me - Corona, California

Primarily due to the actions of one of their salespeople, Shawn. On paper, he promised me a monthly lease rate of $570, but he deceived me with a fake contract that ended up showing $608 on the Mazda Finance Service platform. Furthermore, he promised me a mileage limit of 12,000 miles a year, but I was only allowed to drive 10,000 miles. Moreover, the promised price of $570 per month was not particularly enticing to begin with. This is why I mentioned that the salesperson would resort to exceptionally enticing false promises to lure you into the dealership. Their tactics of promising one thing and delivering another are not only misleading but also disappointing. Additionally, their paperwork was consistently incomplete, and they failed to provide me with a temporary vehicle registration. During the consultation process, the sales team bombarded me with phone calls and immense pressure, making grand verbal promises to lure me to the dealership. However, after the purchase, it became nearly impossible to reach them. This unethical behavior has left me extremely dissatisfied with my experience. read more

This is the WORST DEALERSHIP !!!! Do not buy here they sell garbage cars. We bought a new 2020 Jeep from this dealership 4 months ago and we traded our perfectly fine ZL1 for this junk of a car. Just to find out 4 months later that the car over heats every 5 seconds! We took it in yesterday to get it checked. Mind you we paid for a WARRANTY that is supposed to cover anything and everything MOTOR wise, mechanical, and transmission. Just for them to take 10 hours to check the car, $250 for diagnostic, and claiming the warranty will be voided if we left the premises as if the warranty wasn't approved we would have to pay out of pocket $15k + 3k to have the engine removed from the vehicle!! Why would we have to pay for a repair on a "Good condition " vehicle ??? Not to mention when we purchased the vehicle they refrained from letting us know the final price to which come to find out this piece of junk was $65k !!!!! We will see them in Court !! read more

See all

I recently visited the dealership with a pre-approval loan of $25k from my bank, hoping for a smooth transaction. Unfortunately, my experience left much to be desired. From the beginning, Suzanne, who initially appeared friendly, became less accommodating when it came to discussing numbers. Despite my repeated requests, I never received a clear out-the-door price for the vehicle. My 2014 Sentra was undervalued at a mere $2000, which I found quite offensive. Despite clearly stating that my vehicle was not up for negotiation, the staff persisted, creating an uncomfortable atmosphere. They even had the keys to my vehicle, my registration, and my driver's license with the "boss" The pressure continued when they suggested switching my pre-approval to another bank. Despite having a competitive offer from my bank, they presented a different pre-approval with a higher payment. Feeling increasingly uncomfortable, the laughs from Suzanne turned into tension as she repeatedly consulted her boss. After turning down multiple offers, I was surrounded by staff members presenting a final deal--$25k loan, my 2014 vehicle, and a $500 payment. When I declined, they abruptly left, leaving me feeling dismissed and disappointed and forgetting to return my belongings back to me.. To add to the frustration, they initially forgot to return my car keys so I had to walk back in and on top of that, I had to return the next day for my driver's license because feeling under pressure thatI didn't realize they still had my drivers license until the next day. I had to driver 45 minutes to go and get it. The overall experience was disheartening, with a lack of transparency, persistent pressure, and a sense of being undervalued as a customer. read more

Horrible, very expensive and after the bill they put a surcharge for paying with Credit Card on the sign slip but not on the invoice. Glad we caught it and asked for Credit, very scam like !! also they put wrong name on the invoice and refused to correct it since payment was already transferred and person helping was extremely rude. will never go back there again, very unprofessional I'm inclined to never even buy a Mazda again, worst service ever !!!!!!! read more

Really appreciate this dealership. My husband and I had been to this dealership before while just looking and test driving vehicles. The salesman Eric was very attentive, knowledgeable and not pushy. We we're lucky he was available when we went back to this dealership to buy. Very pleased with the experience and how quickly it went. Eric went above and beyond as the day we bought was also my Birthday so we had somewhere we had to be at a certain time. Thank you for the surprises and the ease of buying our new car. read more

We had our CX-9 car troubleshot and the company had to order parts, We followed up after 1 month ourselves and still on back order according to the parts department. We waited another month and still no follow up. Finally after 3 months we switch to a different dealership in Temecula and we were serviced and repair was completed in same day. So disappointed with the service and unresponsiveness of this company. I have all the names of the people that we talked to and did not follow up. If management or dealership owner would like to dive deep. Feel free to reach out. Otherwise, I will never use this dealership again even though 2 of my brand new vehicles were bought here. read more

I had a very enjoyable and easy purchasing experience. AJ and Angel were great to work with. They were both friendly and knowledgeable through the whole process. I would definitely buy a car again from this dealer. read more

Unfortunately, I can't give less than "1 star" / "Not Good". I had an incredibly poor experience with this dealership last week. So much so that I reported them, and I've never done that. I often look at reviews and wonder, "But will I have this same horrible experience?" I hope you don't but I suspect you probably will. Over a weekend, a used car came in as a trade-in. The following Monday, I reached out to the dealership when I saw it show up on the site for a specific price. Taylor contacted me. I asked him for the OTD price, a Carfax, and an inspection report. For the next few days, I got a bit of a run-around about the OTD and the inspection report. Also, there was ambiguity about the vehicle's CPO status. But I was assured it would be certified, they just needed to "find the second key". On Wednesday, I told Taylor I'd drive from Los Angeles (an hour away) to see the vehicle on Thursday. Still no OTD pricing, still no inspection report. I made it clear I wanted to be as efficient as possible and we'd only have an hour or so to get the deal done. I was not told, prior to arriving, that I wouldn't be able to take the car that day, even if I bought it, because they hadn't cleaned it, they hadn't fixed any of the cosmetic issues Taylor said needed to be fixed (and we're talking serious scraps and dents). So, that was already irritating to me -- we could've talked numbers of the phone and saved me a 3.5-hour roundtrip. I came with cash in hand and pre-secured financing. Not only did it take an hour before I even got pricing in front of me, but Taylor's behavior was also messy, arrogant, and condescending. When he involved his Sales Manager, Dale, the experience went to all new levels of insulting. (1) I was told they could beat my financing deal, and when they couldn't, Dale printed out a page from the website of my bank saying he couldn't find the financing rates I was quoting. That whole event took 30 minutes. I showed him my approval letter from my bank and shut that down. (2) The pricing I saw on the website -- and quoted to Taylor over the phone -- was CHANGED before I got to the dealership (increased by $1000). Thankfully, I had taken a screenshot of the website's pricing BUT because it didn't show the VIN, they essentially indicated I was not being truthful. Again, THANKFULLY, when I filed a complaint, they were able to see my previous offer and the previous cost of the vehicle. Whew! Once we started meaningfully talking about cost, they threw in an extra $2780 for mandatory add-ons that Taylor admitted he wasn't sure whether or not they were already on or were going to be put on (refilling tires with nitrogen, replacing 3M, blah blah blah). Among other absurdities, Taylor also confided that he "didn't mean to be condescending" but "this is how dealerships work" and "sometimes there are fees that [dealerships] include to make money". Alec, another sales rep there, tried to save the day but I was on the way out the door and unwilling to give a dime to that dealership at that point. By the way, never saw the inspection report. read more

I bought a car here with AJ back in February , I love the car and everything was amazing with the purchase . I remember AJ and the finance manager convinced me to purchase service protection where I can have 10 oil change and maintance completely covered for 900 dollar as part of our purchase and that I can visit ANY Mazda service center and I'll be cover under the 10 prepaid oil change maintance that I paid for. I am currently doing my FIRST Oil Change in Puente Hill Mazda and they said I don't have any service covered under my VIN and currently just paid 99 dollar for my Maintaince when I already paid 800 for 10 as part of the purchase price. I feel that I got scammed off 900 dollar . read more

CardinaleWay Mazda - Corona - Car Dealers Near Me - Corona, California

This is my 2nd review. I finally returned my car today. Ashton and Tony were fantastic. I didnt even leave my house. Tony came and pick up my car and then gave a check for profits as we agreed via email. The whole process including the paper work took just less than 5min. Incredible service and fast. If anyone doesnt want to waste time, they need to call this guy. The best of the best! read more

CardinaleWay Mazda - Corona - Car Dealers Near Me - Corona, California

The update: that same day, a salesperson contacted me to resolve my dissatisfaction with the service and the bill. She gave me 2 free oil changes. I redeemed 1 today. I had no problem with the service and the bill was correct as well. In February, I will take my other car in for the 2nd free oil change. There is new management there now and they have made things right with me. read more

I will NEVER recommend this dealership to ANYONE. I have purchased 2 vehicles from them and highly regret giving them my business. The team as a whole lacks customer commutation, whether you're having service issues with your vehicles or financing issues. Trying to get a direct answer to resolve a miscommunication/problem or even a simple phone call being returned seems to be too much for them to handle. It's hilarious that when they want your business and would like you to purchase from them they will be in CONSTANT contact with you. However, once they have received your business you will feel practically WORTHLESS to them. Do yourself a favor, choose another dealership to go through when wanting to purchase a Mazda. I do love my vehicle, but this whole experience over the past 4yrs has left the worst taste in my mouth. I honestly can't even enjoy my vehicle as much as I would like to because of how horrible they have conducted business with me over the years. read more

Absolutely wouldn't go anywhere else to purchase or service my Mazda! My youngest son, serving in the USAF purchased his 1st new vehicle! Angel was truly an Angel ! My next new car...will be from Cardinalway Mazda as well !! We live in Highland, Ca...so that is a good drive...but the best value and best service! read more

Came here because Mazda of Orange was a POS dealership that played games. hidden fees, etc etc. Cadinaleway Mazda was easy to work with. I texted with the salesman back and forth. I offered them what I thought was a fair price OTD 25k. The salesman said they can sell it to me for OTD 24.5k. You don't see a lot of salesmen negotiating down. I came down and picked up my car; they even offered to get me Starbucks and In & Out. Jesus Salazar was the salesman and Ken French was the sales manager. Great dealership; they would be my first choice next time I buy a car again. Thanks. read more

My moms lease was coming up and Lena went ahead and messaged us to see what our options were. We wanted to make sure we were going to get a car that my mom was going to love, so there was a lot of going back and forth and Lena was very patient with us. She answered all of my text and answered us promptly. She gave us all the information that we needed and was never rude. When we came in all we had to do was sign and the car was ready and set to go ! She made the whole experience super easy !!! read more

I would like to thank Shawn and Joyce for all the help of putting me in a new 2024 CX5. WONDERFUL TEAM AND AWESOME TEAM. I appreciate everything you've done for me. read more

Special thanks to LeVelle for making my experience with Mazda so easy! He was super informative and all around great. I had to text him a couple weeks after and he was super responsive. Thank you CardinaleWay Mazda for the best experience!!!! My cars so bad ass! read more

CardinaleWay Mazda - Corona - Car Dealers Near Me - Corona, California

Quite a drive away so we agreed on the price over the phone for my trade in and for the used car purchase. Transaction was smooth, quick and they honored all prices with no bait and switch. Thanks to Anthony and Ricky for getting the deal done. read more

Prices listed on the website do NOT match what they have listed. Prices will be listed for 20,000 but all the "add ons" raise the price. DON'T waste your time to be annoyed for the day. Trash dealership. Just want you to drive over. Had ford ranger listed for $20,000 just for us to pull up and Ben tell us oh... not the correct prices. There's $12,000 in add ons. In addition, had another Ford Ranger same color parked in the from for $20,000 with 70,000. Don't settle. Don't waste your time. read more

Worst dealership EVER. It's been eight months since I purchased my vehicle and I can't get my due bill completed. It's hard to get someone to take responsibility and get the work done that was promised. Blame is pushed on the managers but they are always busy (i.e. Tony Lopez, sales manager and Miguel Villegas service manager) The don't return phone calls or emails. I have made numerous complaints with the general manager and the better business bureau and they just don't care. Please don't waste you time with them. They are not a professional business that cares about their customers! read more

I had a great experience this weekend purchasing a car! Eric, Steven & Lena were beyond helpful and patient! Thank you very much guys Highly recommend traveling here if you want a new car! read more

See all

If you want dealer add ons and dealer mark ups, this is the place to go. Taylor was extremely unprofessional so please avoid him as your salesman. He wants to rip you off and has absolutely no intentions on negotiating with you. Take your money elsewhere. read more

I came in aware that they advertise at below blue book price to get you into the dealership. As long as you know this, the experience is good! To be fair, the dealer added options are in the advertised pictures. I went with the deal because they just happened to have the EXACT triple black and performance spec of the car I had been after. Relatively tough to find pre-owned. The only alternative was to buy a brand new car at $50k from another dealer. So yeah, clear win for both parties. Anyway, everyone was good to deal with. Overall, I would come back. read more

took advantage of senior citizen-retired law enforcement and laughed in his face! in my opinion, they knew what they were doing and desperate to make a sale in a crappy sales market! traded in his beautiful car and was told the new car had all of the same options.......untrue he realized it within 15 min and the sales manager laughed in his face. the salesman was adrian and the name of the sales manager is unknown.......but obviously (in my opinion) a mook read more

Just the facts: I inquired about the car with CardinaleWay Mazda in the attached picture. I was given a call by a salesperson who told me that they "don't play games" like other dealers and asked me my favorite Starbucks order. When I arrived, I test drove the car. It had a dent and also a makeup stain on the visor. I figured that wasn't a big deal for the competitive price of the car. I signed a form saying that if we settled on the price, I would buy the car. The salesperson lowered the price to $15,600 and then told me there was a $495 nitrogen charge that could not be taken off of the car. Basically, the reasoning he gave was that the nitrogen could not be removed from the tire, and I had to pay for it. Upon my refusal to literally pay for air, the salesperson shook my hand and told me that he couldn't sell the car to me. I hope this is a warning to everyone who does business with CardinaleWay to verify the non-negotiable junk charges before you go in. They didn't have my Starbucks order when I arrived. read more

CardinaleWay Mazda - Corona - Car Dealers Near Me - Corona, California

I recently bought my cx5 here . They were quick and efficient didn't jerk me around . Taylor was amazing he was patient and not pushy . Made my car buying experience a happy one . I'm glad I came here . read more

CardinaleWay Mazda - Corona - Cx5 - Car Dealers Near Me - Corona, California

Service department is fine. The service order says you can pay by credit card. When you go to do so they tell you it's a 3% surcharge. No where is this disclosed. Riverside Mazda did not do this the last time I went there, so I'll take my service business to Riverside Mazda. Beware. read more

Absolute fraudulent practices here. Taylor the lying salesman verified with me via phone before I left that the used car was there and ready for sale. We drove 30 miles and after waiting for about 30 minutes in their lobby, it was supposedly not ready to show or for sale. So Taylor were we supposed to buy a new car from your dealership after this bait and switch? I would assume Taylor isn't the only lying salesman there and I'm sure he learned this tactic from the ones running this dealership. This is not the first time I've heard about this fraudulent practice here at this dealership. I'm assuming the five star reviews here on Yelp are fake. They have to be. This place is a clown show. read more

This is the worst dealership you could possibly go to. We've had our Mazda for one year, three months ago we did an oil change and we complained about the air conditioner not working they claimed that their air-conditioning technician was not in so we dealt with it. We returned three months later for another oil change we reminded them that we had a problem with our air conditioner they said that our vehicle was 40 miles out of warranty after being only one year old and that it would be $180 simply to diagnose it not counting what it would take to repair it. They knew three months ago there was a problem with the air conditioner well within our warranty. They purposely put us off and scammed us. This place is very disappointing and crooked I would highly recommend you go somewhere else. read more

My husband and I have nothing but great things to say about Cardinale Way Mazda! If you're looking for a fair, customer-oriented dealership, this is a great place. What makes it even better is LaVel Darty. LaVel is a straightforward sales guy who doesn't play games, is easy to talk to, has a great sense of humor, is down-to-earth and we really felt like he actually listened to and was interested in what we wanted out of a vehicle. (Which doesn't happen all that often, am I right?) He made our experience so great! The manager wasn't salesy or pushy, either! Again, straightforward guy, which we really appreciated! We were looking for a super safe SUV-type vehicle and found out Mazdas had excellent ratings, plus they're really affordable! We got a very fair price on our trade-in along with a very fair price on a brand new CX-5 and we couldn't be happier! Special thanks to LaVel for the great service! He treats his customers with respect and value and we are so appreciative! We'll keep recommending this dealership and LaVel to anyone that we can! read more

Great customer service in the service department. Miguel went above and beyond. Cardinaleway Mazda is the best and I highly recommend it!!

I purchased a car from the dealership about two weeks ago. Devon was personable, friendly, and willing to go above and beyond for me. He's 5 star worthy ! Unfortunately, three days after having my NEW vehicle, the key fob would not work. The car wasn't recognizing the key and they couldn't figure out why this was happening. I took my car in to get serviced with Miguel. I was first told that my car would take a couple hours and then it turned into oh maybe tomorrow or another day we need to have a technician from another dealer come out. Also, upon purchasing I noticed some paint chipped off on the door panel and wanted to have that fixed as well. Both my boyfriend and I missed work to deal with this issue. I was then put into a loaner vehicle which they were trying to make me pay for the gas in the loaner! I said absolutely not. I was told that I would receive a phone call upon leaving for updates on my vehicle. Two days after not hearing anything I called and the issue still wasn't fixed and I had no answers. Another two days went by. I reached out to Miguel again to see if my car was ready. He then told me it was and I asked if the paint had been fixed he said it had not, but he would get it figured out. After my car being there for four days I went to pick it up. The paint still wasn't touched up. He told me that a detailer had to do it, that I could leave my car there and have someone come out. Seriously ? My car had already been there for four days and it should've been taken care of. I told him I was not gonna be leaving the car so he offered to give me the paint and have a mobile detailer come out to do it for me. He said that he would call and he is yet to contact me. I am extremely unsatisfied with his customer service, I would not recommend anyone to get their service done with him because of him over promising and UNDER DELIVERING. I will not be servicing my vehicle there due to this experience. I was not offered any complimentary servicing or anything for not only the hassle, but the inconvenience and my time. I felt like after the sale was made my business did not matter. read more