Had a great experience with the sales department. Kia's are great cars for teenagers and after a good experience with the last one we bought we decided to get another for our other kid. They had a huge amount of inventory. Fredy was nice, personable and not extremely pushy. It was a seamless process and we felt like we got a good deal. I took off a star for the service department, I have only had bad experiences with them and my biggest complaint is how bad they are with communication and lead time. read more

I would not recommend purchasing a vehicle from Kia Riverside. Sales: The sales process lacked communication and felt rushed, which we made known during our time there. There were several loose ends left unresolved by the sales team, which the financing dept. ultimately had to fix. The only reason we moved forward with the purchase was because the numbers met our expectations. Service: I purchased my vehicle in March of this year and have already been to the service department 3 times. Overall, the department lacks professionalism, communication, and a sense of customer priority. The service manager, Ron, made efforts to maintain professionalism, though this was evident only when dealing with him directly. Within a two week span, I brought my car in twice for concerns on the alignment. The first visit was average at best and the alignment did need to be fixed. However, we felt the alignment was off to the opposite direction the same day we received it back. The second visit, however, was unacceptable. The service advisor, Amado, was unwelcoming and displayed a passive-aggressive attitude toward my husband throughout the interaction. You would expect a higher level of professionalism, especially from the sole service advisor at the location. When returning a loaner vehicle (after only a half day), we were told, by the advisor, that we would be charged for a small dent. We did not cause this dent. This then became a "he said, she said" situation, despite the dealership recording vehicle condition on an iPad before releasing it. From what I observed, these inspections are not done thoroughly or consistently. If the dealership intends to rely on recorded inspections, they should ensure they are completed under consistent lighting, and with sufficient detail to protect both the business and the customer. Seems that the charge was only waived after Ron, the service manager, acknowledged our dissatisfaction with the experience. read more

This dealership (like many) used scummy sales practices to get me to purchase. During the sales process, I was told multiple times by the salesperson from whom I purchased the vehicle that the car I wanted qualified for the $7,500 federal EV tax credit. This was clearly and repeatedly communicated to me as a qualifying vehicle. I want to be very clear: this representation was the primary and deciding factor in my purchase of this vehicle. I would not have moved forward with the purchase had I been told otherwise. Upon doing my taxes this year, I found out that the car I purchased did in fact NOT qualify for the tax credit, because the battery manufactured was not made in the US. I messaged the dealership to figure out what solution we could come to for this clear misrepresentation and was basically told to kick rocks. Would avoid this dealership at all costs read more

Do yourself a favor, go somewhere else and get some honest sales people. We had Aaron and his manager Daniel to sell us a car. They promised everything in the book to make the deal, then delivered on ZERO of the promises. I should've just test-drove and found the same car at CarMax. At least they would have been honest with what additional care the car needs. 1 star because I like the car. read more

Do not! I repeat do not purchase or get any service done for your vehicle here. I had a lease for my Kia from this dealership and when I went to buy it out, the sales department made it very difficult to buy out the lease using a credit union. My biggest issue was when I took my Stinger for a recall on the sunroof and when I go to take it, they refused to tell me when my vehicle would be ready leaving me without a vehicle. When I finally go to pick it up they left multiple BIG scratches, one on the sunroof during the repair, one on my driver side door and one on my rear bumper. They took responsibility for the sunroof and I had to take it back it again but they refused to repair the scratches in the door and rear bumper when the drop off video showed that scratches were not there previously. They continue to go back and forth about the repair but they refuse to take ownership for their faults. Final verdict: it has been a terrible experience trying to get a simple recall fixed. Both the service and general manager have lacked communication and avoided the situation. The service manager even got into an argument with me and escalated the situation. Stay far away. read more

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My 2022 EV6 was recently totaled in an accident by a drunk driver. I suddenly found myself back in the market for a car while dealing with insurance and everything else that comes with an accident. This purchase was unplanned and honestly I was doing my research with much less enthusiasm than when I bought my last car. Because the insurance settlement only covered what I owed on the 2022, I assumed I would probably buy used this time. During my research I decided to do a virtual build of a 2025 EV6 on Kia's website. They had a new blue exterior with a brown interior that wasn't available when I bought my 2022. I didn't necessarily want to buy another EV6, but that color combination definitely caught my attention. While using the builder, I noticed fine print mentioning a lease rebate that made the 2025 EV6 a viable option. The confusing part was that the offer didn't appear under Kia's "Current Offers" page. I called Kia USA and Kia Financial Services but neither team could confirm the details of the lease promotion. That made the idea of buying another Kia even less likely. On Wednesday I messaged Kia of Riverside through their online portal because they had the blue and brown EV6 in stock. The following evening I got a call from Michael. I told Michael about the accident and explained that I wasn't necessarily committed to buying another EV6, but that the lease rebate might push me in that direction if it was available. Michael told me he believed the lease offer was real and said he would run the numbers and call me back with the monthly payment and the breakdown used to get there. He also mentioned that Riverside Kia installs add-ons on their vehicles, but that they are optional and not mandatory like at some dealerships. What stood out about Michael's approach is that he didn't pressure me to come into the dealership or try to trap me into a negotiation. He simply said he would run the numbers and follow up. What Michael didn't know is that I had messaged several other dealerships that night and expected to purchase a used ZDX or Prologue. The next morning I test drove two vehicles and was honestly pretty drained from everything happening at once. Michael called back the next day with his sales manager Daniel on the line. Daniel introduced himself and said Michael was new but had been the top seller last month and was on track to be the top seller this month as well. He said he wanted to help Michael make as many sales as possible and that he would do what he could to get me as close as possible to the number I had in mind. They had me fill out a credit application online and I scrambled to put together the down payment for the advertised lease promotion. When we arrived at the dealership around 5:30 PM, Michael and Daniel greeted us right away. Michael helped us complete the paperwork and after running the credit through Kia Financial, Daniel came over and walked us through how the lease numbers were calculated, including the lease factors. The EV6 didn't have unnecessary add-ons. The only extras were floor mats and a Homelink mirror, which I likely would have asked for anyway. About an hour and a half later we were sent to F&I. Jose handled the finance portion of the process and was also very low pressure. He mentioned a surface protection option they offer, which I politely declined. Instead of making me deal with transferring my vanity plates later, he even took the time to research how to transfer and register them to the new EV6. By about 8:30 PM all the paperwork was signed and I left the dealership as the lessee of a 2025 EV6. Considering this purchase came during a stressful time for my family, I really appreciated how quick and low pressure the entire process was. Thank you to Michael and the Riverside Kia team for making the process straightforward and transparent. If you're considering an EV6, I would recommend asking for Michael. read more

Riverside KIA - Kia EV6 - Car Dealers Near Me - Riverside, California

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My new 2026 Kia Sportage Never in a million years I thought I was going to buy a Kia, Always been a Toyota but SEAN help me through everything. I put the poor guy through hell for the past week but he was so patient with me and understanding went ABOVE AND BEYOND for me!! I had the BEST EXPERIENCE ever sad that he will no longer be with Kia but happy that he is going to be a future MD great way to end your week with a last sell with me Words can't express how grateful I am to have Sean as my sell's man and YES I will be bad soon for trade in on a different car bigger one for my future kids read more

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The internet sales team at Riverside Kia is exceptionally professional. I contacted every Kia dealership in Southern California--from Los Angeles to San Diego--and Ivan Gomez at Riverside Kia stood out as the most honest, straightforward, and efficient to work with. We were able to finalize a competitive deal within just a few emails. Ivan provided full transparency on all credits, discounts, and the complete out‑the‑door (OTD) pricing without any unnecessary back‑and‑forth or unrealistic promises. Although Ivan was off on the day I arrived to pick up the vehicle, he arranged for his colleague, Rayann Lopez, to assist us. Ray was excellent--she answered our remaining questions, guided us through the paperwork and trade‑in process, and ensured the finance team honored exactly what had been agreed upon. Their manager, David Mancha, also deserves recognition. Even though most of the deal had been settled over email, he worked closely with us on the trade‑in and ensured we were fully satisfied. To my surprise, the finance process was also smooth. The finance representative--who was only on his second or third day--had all documents prepared in advance, and the entire signing process took no more than 7-10 minutes. There was no pressure to purchase add‑ons or additional coverage. The only downside was the amount of time spent at the dealership overall. Despite having everything arranged ahead of time and visiting mid‑week in the morning as the only customers, the process still took 3-4 hours, largely due to extended waiting periods and delays for no given reason. And while there was some delay on retrieving the car from their storage lot at a sister location, Ryan, the sales GM, took care of us and made it all good. I really appreciate how they handled the situation and made us feel appreciated. Nevertheless, the internet sales team--Ivan, Rayann, and David--provided outstanding service. Highly recommended. read more

Riverside KIA - Ray, our awesome Internet Sales Rep with our new car. - Car Dealers Near Me - Riverside, California

Ron and Armando are great! They listened to all my concerns and took them seriously. I appreciate their support and professionalism. Thank you so much for all your help! read more

Service at a dealership is always so overpriced. No one is going to be happy when something is broken in their car. High standards are expected and no short cuts are required at a dealership and higher costs are expected for this but, they do have the opportunity to impact opinions on our experiences. As I leave I am asked to do a review every time I come and when I am asked it is set up with how it impacts them personally like I am speaking about them personally when that isn't what is actually being reviewed. First off do we wait in the car and they come out? Or do we come in? The car in front of me had a service person come out to her the minute she pulled up. Following suit, I waited in my car, patiently, for a while, thinking maybe he was alone, but, after awhile, I just went in. No, no one was going to walk out. Dude was at his desk, no customer, no intention of coming out. This was made clear when I asked him if I could show him something's I wanted looked at and he said to just tell him. Next I opted out of them changing my cab filter because I recently learned how to do it myself and had ordered them myself for a road trip easily, no tools, no fuss, no skill, in under 5 minutes including watching the video. This ended up around a $100 fee. Ug. There seems to be no reasonable way to justify this kind of mark up. And, when I pointed out that taking it off reduced the amount may $100 the service tech had no surprise to it. Like yeah, it was about $100. I will be looking at changing other filters next. I am handicapped and a senior but adding wiper fluid is easily enough. Wiper blades are not hard. This could have been done here had you not tried to take advantage. Why would I come here after my warranty? I won't. When people tell you who they are, believe them. I hear you loud and clear. ** Ask for 10% off. They seem to give it away for the asking. Ask for a car wash read more

Riverside KIA - Courtesy wash only if you ask for it. And adds 45 minutes to the service time. - Car Dealers Near Me - Riverside, California

We just purchased our first Kia. We bought the 2026 Kia Sorrento S model. What a great vehicle! Rayann Lopez at Riverside Kia was the BEST sales associate to work with. She took her time and was very professional. She answered all of our tedious questions even after us keeping her there for 6 long hours (our fault, not hers)! She never once made us feel rushed while always keeping her perfect smile! We've never had such a great car buying experience! We highly recommend Riverside Kia! read more

Riverside KIA - Car Dealers Near Me - Riverside, California

Took my car to get fixed promised I'll get my car 4 times and now it's been 4 weeks without a car

We had an absolutely wonderful experience working with Aaron at Kia of Riverside! From the very first text, Aaron was incredibly communicative, kind, and gracious. He took the time to answer all of our questions over the phone and was just as amazing when we met him in person. Even after we missed our original appointment and he had already gone home for the day, he was so accommodating, he told us to text when we were on our way and made sure to be there for us. That kind of follow-through and genuine care is rare, and we truly appreciated it. What stood out most is that this is not one of those slime-ball dealerships that play games or use bait-and-switch tactics. Aaron and Jocelyn in the finance department were both straightforward, transparent, and honest from start to finish. They gave us their best deal right out of the gate and still took the time to explore all options with us to make sure we were comfortable. Jocelyn made the financing process quick, easy, and even fun, she has a great sense of humor and was wonderful with our kids. Overall, it was the smoothest car buying experience we've ever had. We're so happy we chose Kia of Riverside for our new 2026 Kia Carnival, and we can't recommend Aaron and Jocelyn highly enough! read more

service department went above and beyond to help me. I highly recommend Kia Riverside Service department.

We got our Kia EV9 here. My initial experience with one of the reps wasn't very transparent. There was a lot of back and forth and the 'just come on down' tactics when final numbers weren't discussed yet. We are local in OC so driving down to Riverside wasn't convenient for us and wanted to ensure we were confident in the numbers before we made the drive to finalize the deal. We ended up deciding to go a different direction, when Ivan stepped in. He listened to my frustration and was committed to turning my experience around and giving me the numbers I wanted before I went to the dealer. He never let my frustration get in the way of his professionalism and made it easy and we did everything via text. Which was my preferred communication due to my work schedule. He turned this whole experience around! Once we got there, he had the car ready, made the paperwork quick, and made it seamless for us. I'm happy to give Ivan our business and praise him for his ability to turn us back into customers as we were about to go elsewhere. read more

Although my experience with Riverside Kia was positive my experience with my 2024 Forte GT Line I bought 18 months ago Kia Connect feature has been torture. The Kia Connect features have only worked intermittently in the time I've owned the car and getting the Kia Connect group to get it fixed seems impossible. The personnel you speak with apparently aren't allowed to tell you anything other than the Backend people will look into it and contact me. Backend people makes me think of rude things to say but I will not. Currently I've been waiting since March 25th to get some help without success. My Kia Connect has not "Connected" to my car since April 4th so many of the features are not operational. At this point I would not recommend purchasing a Kia vehicle if anyone asked me or if I have an opportunity to do so. read more

Wow!! 10star!! This is the place you can trust! This location is a family owned dealership and they can get you a best deal in this area including OC, LA. Eddie and Mike are the best salespeople there and even the general manager is very nice and friendly. They will try to help you throughout the whole process until the end. I have never experienced this high quality service in any dealership. They're very welcoming customers and they think from customers point of view as well. Not only their service but to keep customers happy!! We actually went back to them. They never rushed me and were being patient. Tried to get me the best deal and NOBODY can't beat it. My brother used to work at other dealership and he even told me WOW how did you get that deal? I'm not their employee or friends or relatives and I'm just one of the random customers. I have spent days to compare all the deals from many many dealerships and ended up here at Riverside Kia. I don't understand what this dealership only has 3 average stars because maybe people didn't meet Eddie or Mike at that time. They will think from your side and will be your team!!! Go Riverside Kia !!! P.s. Special thanks to Eddie. Our family is very appreciated your service and support until the end. I promise we will be back to you read more

Riverside KIA - 2026 Kia EV9 from Riverside Kia - Car Dealers Near Me - Riverside, California

First I would like to stay to everything that I possibly did wrong because I think it's important to live life with a little bit of humility and also acknowledge your own mistakes. I wasn't exactly gifted with the ability to say what I want and have people always take it the right way. I speak my mind if it's the truth even if it's not shall I say formal? Polite? For example if the dealership says oh we had to switch cars the one we promised you is no longer available because blah blah blah but we can assure you this car is a better deal. I would say something like well with all due respect I wouldn't really believe you if you were telling the truth anyway because for one the car's not here anymore and two, dealerships will say anything to get you to buy a car we all know that much is true. So shout out to Amanda she was great I suppose it's possible that it's not her fault she couldn't give me a better deal. But I did ask about the college graduation incentive program and she said it was available but yet somehow it was available online. She did explain that it could be unique to any particular VIN number but again I choose not to believe them I like to take after Dr house and believe everybody lies unless given proof. Anyway so she tells me my monthly payments And relays me to the next guy whose name was Dickson. Actually sorry that's probably incorrect I only remember him acting like a dick that might not have been his actual name. Anyhow, I explained to him mind you halfway through before we get to the deal or contract whatever that I didn't want to waste his time but I wasn't sure if he was the one that I could continue negotiating about the price which my fiance ended up telling me that should have been dealt with with Amanda so again I was wrong thinking that he could do anything about it but that's besides the point. I tell this knucklehead that I wasn't comfortable with the deal. Which I think is a fair thing to say you know me expressing my feelings I wasn't judging or accusing anybody of everything I just said I feel like I could get a better deal so I don't feel comfortable with this one. Immediately he jumped on me saying well why? You got this far? Oh! Okay so I guess my feelings are irrelevant and despite feeling uncomfortable I should go along with the deal only because I got this far. I replied saying isn't that your job to go over this with people? For this very reason? If somebody feels uncomfortable during this process it is their chance to back out and yet you're shaming me for it? He did not accept the answer that I was uncomfortable he shamed me for it so I fired back being a little bit snippy myself. I think he was upset that I said isn't that your job which is where I was trying to explain my possible wrongdoing. It wasn't a dig on him but objectively speaking this is inherently his job you are supposed to go over all the paperwork go overall the whole contract so that if somebody is not comfortable with it they could have this chance to back out. But when I told him I wasn't comfortable he provedge told me well you're not going to see this deal anywhere else and I said actually that's where you're wrong. Another dealership offered me this price but I told Amanda that I wanted to go with her since she contacted me first to give you guys the business so yeah incorrect. He then replied well some of those guys might lie I'm like fool they are the first ones that gave me the deal what the hell are you talking about. Again this dude is just not taking no for an answer it was at that point I decided he was a scumbag I stood up and headed out. Before leaving the door he said good luck finding this deal anywhere else. Again being too stupid to realize that I got this deal somewhere else as well I just wanted to go with them because they were closer and I had already made Amanda put so much time and effort into this. Allow me to acknowledge another flaw on my point which I think is more of a flaw with the system than anything but here it goes. My fiance told me that you don't go into a dealership to discuss you go into a dealership to sign papers. Well I guess I'm an idiot for not knowing that I can accept that. However what it sounded like to me was hey I can come in and discuss the possible contract we can go over everything and if you don't like it then ...... My full review is in the Google doc Yelp won't let me post the whole thing https://docs.google.com/document/d/1Q95_kC_Qtw7koVV_DpVMc1Qy0MIstb0-lNzoUBBRK6o/edit?usp=drivesdk read more

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Linda Pacheco got us an AMAZING deal and we could not be happier. Thank you Linda for stepping up and coming in on your day off to close this deal. You were AMAZING at explaining all the features of the car. We were very IMPRESSED with your knowledge of the car we chose. read more

Riverside KIA - KIA K4- Grateful to have connected with Linda Pacheco who went to bat for us and we were able to close the deal. - Car Dealers Near Me - Riverside, California

Alex was the best! Highly recommend. Alex. Was patient and courteous. He expertly answered all our questions and concerns about the vehicles we had interest in. We never felt rushed nor pushy. We were able to test drive the models we were interested in while he explain all the various features thoroughly .he stayed beyond office hours while maintaining a smile on his face and helping hand ,car buying experiences can be long ,grueling and tedious but we were always comfortable and even shared some laughs read more

Riverside KIA - New car - Car Dealers Near Me - Riverside, California

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Avoid Kia of Riverside at all costs. I've had to take time off work twice for a recall, only to show up and be told they don't even have the part. Their service department is a complete mess, and Kia cars seem to come with never-ending recalls. After this nightmare, I will never own a Kia again. Don't make the same mistake--I'm warning you now.!!!!!!! read more

Honestly this place is really unprofessional our car had been having some issues and mind you the first time we took her here what went from only having the car in there for a few days turned into weeks. They did not give us a rental car either until we spoke up about it, no urgency to fix the car, through the app we noticed it had not been opened or looked at for daysss. And after a while the same issue occured. Took the car in again and the guy who helped my mother and I was being rude off the bat. After they told us the car was looked at and it was just due to too much water in the gasoline we were told to use all the gas and it should be fixed, nope nothing got fixed instead the shaking when accelerating continued and worsened. So we went to the corona dealership and wow the difference was insane!! They were super kind to my mother, they immediately updated her on what the issue was, it turned out some issue with where the gas is stored I am not completely sure as my mother briefly informed me. However the car was ready in a day!! Super kind and fast to give us the car back and it turned out to be under warranty so it was covered! Never coming back to this dealership boo. read more

What almost was a nightmare ended up being a dream thanks to Linda! Initially went looking to trade in a car for myself and ended up getting a car for myself and my wife. Linda saved the day after being abandoned by another female salesperson. There are not enough words or stars that would do justice for Linda's amazing customer service, professionalism, and dedication. If you're thinking about buying a Kia, do it and make sure you ask for Linda. You will not regret it. read more

Angel did a great job getting me and my husband the best deal I can get within my means. Friendly service! Very patient with negotiation. read more

Riverside KIA - Kia seltos - Car Dealers Near Me - Riverside, California

Yes. Ruben was pleasant and non pressure. It was a nice experience. We looked at a number of models and chose the Sorrento SX hybrid.

Had a lease-end appointment just for the inspection team to not be present at the scheduled appointment, wish I was notified ahead of time they were not available. read more

My husband and I recently went to this Kia dealership to look for our family car, the Kia Telluride, and we had such a great experience. Angel, Mike and Frank helped us and were willing to negotiate in order for us to be able to get our dream car. Angel was the salesman and he really went out of his way to make us feel comfortable and communicated very well with us in order to figure out what would work best for us. They initially didn't have the color we wanted, in stock, and so they sent someone to go pick up the color we wanted, which was awesome! Avoided us having to jump from one dealership to another looking for the color we wanted! About 3 years ago we had gone to Fontana Kia and had a very disappointing experience with their customer service. They weren't willing to negotiate at all and the ambiance was simply off. Therefore we appreciated the great service and how welcoming they were the second we arrived. In addition Angel knew all the perks of the new care and was showing us how to utilize every feature up until we drove off. Totally will go back and refer friends and family!! read more

The worst dealership service department I have ever had to deal with. Even the so called Service Manager shouldn't be working there. No customer support at all. Save yourself the headache and go to the new Kia dealer in Corona. read more

Linda was amazing! She helped me get the best deal efficiently and was extremely knowledgeable. Thank you to Riverside Kia and especially Linda !!! Definitely recommend read more

Riverside KIA - Car Dealers Near Me - Riverside, California

Service department has absolutely no communication skills. Car has been there almost 10 days, we called and waited on the phone for 15 mins, ended up driving there and stood around 10 mins before anyone helped us. Just to be told they were waiting to hear from corporate. A phone call would have been nice. read more

My 2018 Kia Optima was stolen yesterday. It was recovered within in hours after making a police report. It was involved in a police pursuit. Police officers stated KIA and HYUNDAI are number one stolen vehicles. Few months ago KIA Riverside installed an anti-theft software. Never was I told I needed the KIA access app to put in use the anti theft software. When I called KIA customer service to report my car stolen. I was told I needed the app in order to use the anti-theft software. I don't know how KIA cars are now but I advice any 2018 KIA owners to be careful. I will provide a picture of how easy the thieves were able to start my car. I'm so devastated. I just paid off my car in November. Now I'm left with no car. read more

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I am extremely frustrated and disappointed with this dealership. I brought my vehicle in because I was worried about my brakes, and they told me nothing was wrong. The person helping me clearly didn't care about my concerns and brushed me off like it wasn't important. ARMANDO to be exact! I knew something didn't feel right, so I took it to another dealership -- and sure enough, they immediately found the problem. This is unacceptable. Brakes are a major safety issue, and being told everything was "fine" when it clearly wasn't could have put me, my family, and others on the road in danger. The lack of effort and concern from the staff here is shocking. I will never trust this service department again, and I strongly warn others not to risk bringing their vehicle here. read more

Mike at Kia Riverside made purchasing a new vehicle extremely easy! It's always fun and exciting to get a new car but we usually dread the process of getting the right price and the right options on the vehicle we want to purchase. However upon first connecting with Mike on the phone I knew this time our experience was going to be easy! Once we met Mike at the dealership we felt very comfortable and trusted that he would get us the exact car our son was looking for at a great price. Mike definitely came through on the perfect car and price! He is very personable as well as kind and friendly. Our son loves his new car and we loved the experience of dealing with Mike! Big thank you to Kia Riverside for having Mike on your team! read more

After visiting two other dealerships -- one a complete nightmare and the other unable to make a deal -- I decided to give Kia of Riverside a call even though it's a bit of a drive for me. Best decision I could've made! Rayann, Alex, and Ryan went out of their way to help me get exactly the Kia Seltos S AWD I wanted. They were professional, friendly, and genuinely made the whole process smooth and stress-free. Compared to my other experiences, the difference in customer service here was night and day. I left not only with the car I wanted, but with the confidence that I got a fair deal without any games or pressure. I'd absolutely recommend Kia of Riverside to anyone looking for a straightforward and positive car-buying experience. read more

Linda was absolutely wonderful so kind and fought hard to get us a good deal!! If you go I highly recommend her ((:

I know this is not directly to the sellers but I also think it's important to share my review regarding Kia Riverside servicing team. If In the future you need to take your car in I would not recommend going to this location. Armando came across as dismissive and didn't seem interested in helping or explaining what was going on with my car. It didn't feel like they knew how to properly diagnose or handle the issue, which left me uneasy about the work being done. My car wasn't ready anywhere near the time I was told, and I didn't get updates or clear communication about the delays. Overall, the unprofessional behavior, lack of technical knowledge, poor time management, and inadequate customer service I experienced were extremely disappointing. I expect a dealership to uphold higher standards, and this situation has caused me to reconsider trusting your business with my vehicle in the future. Based off of all previous reviews looks like MANY can agree. Do better. read more

There is a reason why all the bad reviews are in regards to the service department. I got my car back in 2021 and with warranty as long as my car is under a certain mileage which it's still under today. I love my car and it's been good to me and we've taken good care of her, I've only had to bring it in for service twice and the first time was not a good experience but this second time has been an absolute nightmare. my car started making a loud noice when turned on December 14 2025, I called and they said I needed an appointment just to bring it in and the soonest appointment was for the 23rd! Already off to an awful start, they said it would take a little over a week which at the time over 2 weeks total when I work full time was already extremely inconvenient and stressful. Today is January 23rd 2026, my car has been there a whole month and they have done NOTHING to it! My car has been taken apart and is just sitting there, it's been one excuse after the other over and over, the last time they had said it would finally be ready today and the excuse for today is that they don't have any mechanics available?! so yes it's been a whole month still have no idea when I'll have my car back and having to figure out how I can get to work everyday and on top of everything they have the nerve to say that they don't even know if the warranty will cover! Like you want me to pay for this awful service?! These people do not care after you purchase a car and they've already made the money they want to make off you. read more

I've had my ups and downs with Kia but my most recent repair was fair. They honored my engine issue which I am thankful for. My advisor was fine but no communication skills. I was the one who had to reach out for updates and had to remind him to provide the quote for additional items that was not covered for engine replacement which was about $1000 extra. I would just say , pick up the phone and take 2 minutes to give a quick update at least once a week. It can be a simple , we are in the same progress as last phone call. read more

I had a terrible customer service experience at this location. My engine seized unexpectedly. This was a huge inconvenience for me. Paul and his team in the service department didn't care. They showed no empathy whatsoever for my situation. They were unprofessional, dismissive, and rude. Their communication lacked and were often not responsive. Not only that, they lacked transparency and were misleading. I will never go back to this location or recommend it. Awful customer service here. If you need help with your car go to the Mission Viejo location. The service team is professional and they want to help you. read more

Walked into outstanding customer service! Thank you for a great experience. Ask for Angel and Jose! They were fast, personable and really strived to get the best deal. We will definitely be back for our next lease! read more