I really wish I could leave 0 stars. I haven't even gotten an appointment yet..... when I call it…read moregoes to a call center that is not in the US. Do yourself a favor and go to a radiology center where you can speak with someone in this country who can answer and actually schedule an appointment for you. I spent an hour on the phone so far my account wont come up, I can't get any help... its bad.

the one in Germantown is the best community radiology! great staff, caring, and had minimal wait…read moretime. i had the best experience here!

I called at Noon, got a 2:30 Appointment, got a sonogram and x-ray and was out by 3:00. The X-ray…read moretech, Becky was efficient and courteous. The Sonogram Tech was also first rate. So, bottom line, efficient and courteous and that's what I want.

Called to schedule an appointment 10 mins before closing time. Was told I was "first in line bla…read morebla bla" Was on hold for 15 minutes then they hung up on me. Called back immediately and of course they were closed.

This is one of the worst places you ever been into. There are a bunch of scammers. Maybe they…read moreshould give me a call to resolve the issue we have with the billing dep and the staff. AS off 10/07/2025 still have not got my refund ???? it has been more then 2 months now.

I just recently found out about this location when I was making an appointment. What I like the…read moremost is that there is no fee for parking (not like the Bethesda location). There were two entrances to get into the parking lot and once you are parked, the building is right there. The entrance to the building faces Observation Drive. Once parked, enter building 20410, walk up the stairs, go right and WRA will be the 2nd entrance on your right (glass doors). Enter, check in and have a seat. The employees I interacted with were very pleasant, especially the lady at the front desk. Had a great conversation. Once your name is called, you will get the opportunity to check your items into a wooden locker (you are in charge of the key during your appointment). As you check out and retrieve your items, you then just leave the key on the outside of the locker (how you saw it before accessing it). There is signage providing where to dispose of your gown after your appointment. This location has been opened for a year (shared by one of the employees) and just based on service, experience, and location, I will definitely be back for sure.

Had a 12:30 appointment at this facility, when I got there, they tell me that their scheduling…read morepeople made a mistake and scheduled me for the Greenbelt location. ( I guess spelling or 20/20 Vision isn't a major requirement for their schedulers). Never had that happen before for ANY medical appointment. I have to go back at 3:00 pm, let's see how that goes.

Turn the music down in the waiting room!! Music should be relaxing and not geared toward…read moreteenagers. So you know who your customers are? Tired of office people playing music for their enjoyment. It's a place of business.

I use the Radiology Clinic in Germantown AND Rockville. The front desk employees are always helpful…read moreand courteous. The technicians explain everything and offer quality care. This week I have been to the Germantown office several times. I was greeted with a smile each time. They worked hard to fit me in one day. My doctors always recommend I go there for my scans.

Particularly rude front desk staff. They act like they are doing you a favor by being the patient…read more Demand that your doctor send you elsewhere which is what I did today. You can tell when a facility has deals/arrangements with doctors and get all the local referrals. They act like they own the market and quality of care and customer service goes down.

I had the worst experience calling this place. The front desk person I spoke to is very rude and…read moreunprofessional. I would not recommend for anyone to use this place.

I am not sure it is a good thing, when the people working at Adventist Healthcare imaging recognize…read moreyou, but they were so nice and gave me a warm welcome. I needed an X-ray on my hip. It was packed in the waiting area. They have a nice large waiting area that can accommodate a large number of patients. Checking in was smooth and quick. They are very efficient at this location. A few minutes later my name was called. There were two people assigned to my X-ray. One person was training the new person. I was given shorts to put on for the X-ray. Unfortunately, there was a long pause, and I was left waiting for someone to return to get me. I started looking around and found my radiology assistants. Things went pretty smoothly from there. But, I noticed the one experienced staffer really had to do most of the work. He was really good ! Thank you for taking over. I was done in a few minutes and out the door. Results were sent quickly to my doctor. I am very pleased with Adventist Healthcare Imaging. They are really nice, efficient, and pleasant to work with.

Halley at Adventist Health Care Imaging at the Blackwell Road location ROCKS!!!!! Mammograms are…read morenot the most pleasant procedure, but Halley makes it as easy, and quick as painless as possible!!!!!! I have been going to her for years and I highly recommend her and this imaging center!!!!!! Thank you Halley!!!!!

Have used this facility 3 times. No issues first two times but something has changed. Have gave me…read morean appointment for 7:45 am. But when I showed up it was supposed to be 7:45 pm. Rescheduled me for 3pm. Caused me to miss my doctor appointment for same day. Then once MRI is complete I was told they would bring me the disk to wait in the office. After 20 minutes, I asked where the disc was since the specialist who did my MRI left and was told they miscommunicated and please wait. They would bring me one in a few minutes.

My doctor ordered a CT Scan and I was referred to Adventist Healthcare Imaging. Booking an…read moreappointment was easy. The person scheduling appointments was really nice and gave me instructions to do prior to arriving. About 3-4 days before my appointment a tech called me and said they needed some bloodwork. I called my doctor and the tests were faxed over. I was pleasantly surprised he called me back to tell me, that they received the necessary information. On the day of my appointment, I went in and had to drink this liquid, that helps with the CT Scan. I did that and 45 minutes later I was taken back for the scan. My radiologist was the nicest. She talked me through the whole process. She explained everything and was so kind. They had the results to my doctor, the same day. She even gave me instructions for after the test. From the person scheduling my appointment, to the tech, to the awesome radiologist, I would give them A+! I wouldn't hesitate to go back to this facility. They were excellent!

The scheduling experience left much to be desired and brought me pause because if this is the first…read moreimpression, I'm not sure about how the appointment itself would be. I originally called this practice because I had heard they offered a more comfortable open bore MRI experience, but when I asked the scheduler about it she told me that only closed was offered. I told her that the website mentioned it, she then responded that told me she wasn't aware of that. Hmm. Odd. Maybe I need to speak with someone else then? But for now let me just get on the books, I thought. Well, that's when the frustration continued because I found myself repeating basic information over and over and over again. I got to the point where I would intentionally add more pauses when repeating the information, the scheduler would repeat back the information to me...but then moments later would ask me to repeat the same information again. Is this how everyone at the clinic will be? Not listening the first or second time, therefore requiring me, the patient, to constantly repeat myself when it comes to an already uncomfortable experience? It didn't inspire confidence in me, that's for sure. They also talked very low, like they were shy -- I had to ask them to speak louder several times, then they would barely increase the volume. Think just a hair above whisper-soft instead of average tone. The low end of the volume dial on an old radio instead of right in the middle. Now that I'm reading the other reviews here about how their appointments went...I feel like I might have been better off just sticking with the Radiology clinic I normally go to instead of trying a different one. I'd recommend that the clinic train its support staff and coach them on professionalism, as they are often the first-line impression and can sometimes make or break an experience for the patient. Have them speak confidently and in a steady tone (not above a whisper). Teach them active listening skills, ensure that they have decent reasoning skills (the scheduler got my address confused for the doctor's address -- although the MRI order clearly noted which was which). Furthermore, have them versed on what is offered and what isn't. I had to explain to the scheduler what I meant with "wide-open bore MRI" although that's exactly how it was described on the website. Shouldn't they be familiar with that and able to talk to it when a patient asks about it? I'll more than likely go back to my old clinic, at least I know what to expect with them and they've been pretty consistent with their service over the years.

For the other office on the 3rd floor the Mammogram Imaging, the receptionist is unfriendly and…read moreconducts herself unprofessionally. Melody, who does the imaging is professional.

Dr mekuria is nothing short of Amazing. She's attentive, caring and very good. I am lucky to have…read morefound her.

DISCLAIMER: i am a former ICU RN with over 33+ years experience. I have had the pleasure of going…read moreto GREAT MD offices that are organized and well run with great staff. and I have had the total opposite. Dr Mekuria is EXCELLENT. she is conservative, takes an excellent medical history, listens and issues reasonable and appropriate interventions. I first went in June after noting I had a sudden and unexpected increase in my BP readings. I am a long-distance cycling, runner and am VERY FIT, so this was unusual. I had an abnormal ECG upon my first visit along with the persistent elevated BP reading. i was kinda a "zebra". so she ordered that i undergo a Cardiac CT a 2D echo and carotid ultrasound to further investigate. i did all that (with the dedicated and personalized assistance of her front office staff. Long story short, I have a very slightly enlarged heart due to my exercise conditioning, but i also had new onset hypertension which required medication. We mutually discussed the best med which would work while not interfering with my very very active lifestyle. so far so good and my numbers are trending downward and the med may need further tweaking. This office is ORGANIZED, communicates well, no drama and very flexible and personable in helping all folks of all walks of life. It is a smaller practice- I fond this to be a HUGE positive factor. So, if you want more calm, one on one competent conservative cardiac care, i HIGHLY endorse Dr Mekuria.