We hired attention care plus when my uncle was in the hospital, and have been very pleasantly…read moresurprised by the level of care he's received. The administrators and caregivers have been very responsive and dependable. They check in often, will do FaceTime with us from the hospital room, and put our mind at ease knowing that he is receiving excellent care.

Horrible horrible company. We hired them to care for a family member with cancer as a night time…read moreaid. On the first night the caregiver was caught fast asleep with an elastic blindfold over her eyes while our family member was screaming in pain. We sent her packing on the spot. Upon immediate notification the service: 1. Said that they would talk to the caregiver and send her back the next day And 2. We couldn't cancel the agreement without a penalty. Unbelievable. They backed down after we threatened to get a lawyer involved. Save yourself grief. Do not hire this company. The fact that they would consider NOT firing someone who purposefully put on a blindfold so she could sleep on duty speaks volumes.

Went to Wilson Care for some client information and got a chance to hear about their service…read more Wilson Care helps support persons in need of health care all over our island. The type of care they provide our community.....words can not express. It's such a rewarding career to many and more important life changing for its patient's. As I learned Wilson Care has many employment opportunities and is such a great community contributor. They even sell hard to find quality Personal Protective Equipment to the public at alohamask.com. Need in home care call Wilson Care....

Staffing recruiters are nice and so are the wages for aides but the business structure needs some…read morework. Pretty inconsistent and theres a high turnover. Client needs all over the island but not enough people to cover shifts.

How can you call yourself a caregiving agency when you can't even provide adequate staffing or…read morecompliant certified nurse aides that have the skill set to provide care in the house. They don't even have registered nurses perform an assessment or oversee these "caretakers". There's zero oversight of these employees expected to caregivers for my aging relative. Not only is it waste of time and money to go through this agency-I do not feel safe using this agency. And I don't think others should too.

Had a consultation, home visit, and interview with Karen. This was for in home care for my elderly…read moremother who is a very difficult person to deal with. Karen agreed to show up with a home health assistant to help care for my mom. We agreed on hours, the price, and the time she would come. No one showed up, no phone call, doesn't answer the phone. Unprofessional to say the least. You can't count on this business to do what they agree to.

My mother has been attending Sakura House for over two years now and we have been very happy that…read morewe chose them. They always come out to greet her with a smile in the mornings, then help her out of the car and walk her inside. They give you a binder that they use to communicate her vitals, and how much she ate and drank that day, and any other issues that occurred, which is very helpful. Likewise, I can use the binder to let them know anything to look out for. They have always done their best to accommodate us when I need to bring her for extra days. Everyone is very friendly and they are fluent in English and Japanese. Since mom is a nisei, it was nice to see something click inside her when the staff spoke to her in Japanese! We are very thankful for Sakura House and all the help they have provided.

I'm a neighbor to this business and the employees are very polite and friendly. I can't speak for…read moretheir services per say, but the facility is nice and looks well taken care of, is located in a safe/nice area of Honolulu and the center's clients always have a smile and seem to be in great spirits whenever I've seen them leaving around 5 PM, so they must be doing something right. The business seems to have a very family-like feel to it, yet still professional at the same time and is clearly run by people that appear to have huge hearts and love what they do. :-)

We had to cancel service with Brightstar, the raised their prices to accommodate our schedules so…read moreit wasn't worth the price.

From March of 2021, I've had brightstar, a great company, the people are awesome, they are…read moreprofessional, really nice the type of care they provide is absolutely phenomenal, 4 years later im still with this amazing company, thank you guys for being good to me & my family, totally recommend this company out of all the companies out there

Best of the best service easy to deal with them especially anuka and chris and jacidy sorry if I…read morespell you guys name wrong .they are so nice and polite they will answer your questions so quick

Hi wanted to let you know about MasterCare they really follow up on their clients and make sure the…read morestaff they have will fit the patient they are caring for. I'm kind of hyper with anxiety and on oxygen. I love my dogs. They are service dogs. I can over do it push the envelope get busy forget to take my meds. I like having fun; they match me with someone who calm,loves animals or dogs enjoy her career and very caring and very professional. I was grooming one of her favorite dogs I had I would like try that I have never done that before. She showed and interest in what I'm doing. She there to make my life easier and blessed . I feel so very fortunate to have such a caregiver.

I receive respite care for my husband with Dementia. When you call Bayada they are always friendly…read moreand responsive. They pick by the 2nd ring!! They are frequently checking on my husband health and if they need to provide additional services as well as how things are working out with our caregiver. Our caregiver is Andy and he is great. He knows what needs to be done and gets it done. He is a hard worker, dresses professionally, is respectful of us and our home. He is easy to talk to and we are so glad to have him work with/for us.

Don't ever use this home health company. Their speech therapist Tyler comes and stays for 5-10 mins…read moreand I was told by Shelby that he was supposed to be in my home for 45 minutes. Multiple clinicians wouldn't show up. No call, no text, nothing. Loretta is a horrible therapist and doesn't know what she's doing and can't show up on time. I don't know how Jason is a PT because all he did was passively move my grandpa's legs up and down in the bed for weeks. I spoke to Shelby about this and she did nothing. I requested a new PT and she did nothing about this. It's a good thing Ryan was able to see him with his private practice instead. He also works for bayada but takes patients from bayada for his own private practice. I don't understand how this company is still in business in hawaii. They have the most incompetent management and even worst therapist! Jason didn't even order the necessary equipment for my grandpa and Shelby didn't help us get this either! Stick to local home health agencies!

I was referred through my EAP and they sent a referral Hookele days ago to get more information for…read morehome care for my father. Still no call. My dad is getting discharged next week. Unfortunately with these reviews about lack of or no communication, Im guessing its true. Sad.

Poor response time regarding inquiries:( I called multiple…read moretimes for information on home care for my mother in May. No one answers the phone in their office, so I left a message. It's mid July and I just got my call returned. We were lucky that we found other options.