EDIT: I heard from the company and they indicated that there was an ownership transition the week I…read morecontracted the services and they felt this caused the billing disruption and the disconnect between between the old owners cased the out of the blue escalation. Sounds like the new owner has things under control and I am grateful they reached out to explain and clear things up. OLD REVIEW: An up and down experience. I got pointed to them by my doctor to arrange a ride. The set up process was smooth. Pick up on time. Wonderful person they assigned to drive me home. At that point I was a raving fan of this organization. That was February. Yesterday, they finally invoiced me. I had received nothing from them until this message. Their first invoice was a demand saying if i didn't pay immediately, the cost would be 150% of what I was committed. The labeled the first invoice as the "final notice". Phone calls on this issue went to voice mail and answering services and were not returned at all. Seems to be a business with great execution but some questionable business practices. Wondering if its a plan to wait until things are way old to send a bill so they can slip in fees?? They service and operations people are good so I would use them again. But I would demand they let me pay by check at the time of service and that they give me a receipt.

I have been receiving at home care from Comfort Keepers for a couple of months, and I could not be…read morehappier with my situation. The ladies who have come to my home have been very empathetic, efficient, and professional. They have been more than happy to take care of all manner of tasks, ranging from taking me to doctor appointments, accompanying me to the grocery store, along with meal prep, watering plants, taking care of laundry, and light housekeeing. I have even had even had help with putting up holiday decorations and adding plants to my container garden. It has been a great relief to focus on healing and not have to worry about my living space becoming cluttered or messy since I started caregiving services. The ladies who work with me are also very kind and supportive as I deal with my situation, which has been a big help in keeping me positive through tough moments. I look forward every day to seeing the caregivers assigned to my case and truly enjoy their company as well as deeply appreciating their help. I cannot recommend this group enough!

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

Needed help transporting my 98-year-old mother-in-law home from rehab and needed homecare…read moretemporarily until a live in could be found. All Seasons Homecare was highly recommended to me by my attorney so I gave them a call. I talked with the owner, Lou Ann. She explained how everything worked and answered all of my questions. I knew after talking to her that my mother-in-law would be in good hands. This place is top notch and so professional. I used All Seasons for 11 days. In that time, all the caregivers showed up on time and gave excellent care to my mother-in-law. At the end of each shift, the caregiver would write up a summary of their visit online, letting me know how my mother-in-law was doing and how the visit went. These notes were very insightful. I appreciate how if there are any problems or questions you can contact Honor, the company All Seasons partners with, 24 hours a day. Very reassuring. Everything went smoothly and I would highly recommend All Seasons/Honor. Are they expensive? Yes. Are they worth it? Absolutely!!!! When you need homecare done right, this is the place to contact! Thanks Lou Ann, Christina, and all the excellent caregivers. You guys are the best!!!

All Seasons Homecare was recommended to us by the rehab facility my mom was being released from and…read morewe could not be happier with them and the care they've been providing. We were given very short notice that mom was going to be released but Lou Ann and Christina met with us and mom to get better acquainted with her and her needs. Shortly after mom got home she had a virtual meeting with a therapist and with no way to conduct this meeting, Christina drove to the home to personally assist with the process. Above and beyond! An urgent staffing issue arose late on a Sunday evening while I was sitting in an airport so I called the 24 hour service number and within minutes I received a call back that the issue was resolved, another example of All Season's commitment to provide the best possible care to their clients and their families. All of the Health Care Professionals assigned to help mom have been very helpful, patient and kind (and mom can be a handful at times:) ) I also very much appreciate the fact that I receive daily reports once the homecare visit is complete that summarizes the visit. Living out of state this is beyond helpful. After reading the reports and finding out about doctor visits or therapist visits that occurred I am able to contact mom and discuss the visit, etc. Without hesitation I would recommend this organization for anyone who is in need of homecare services. The entire organization from Lou Ann and Christina to the personnel answering the 24 hour "hotline" is in my mind, without a doubt, the best homecare service available. Living out of state I am unable to oversee mom's care on a daily basis, but, in my opinion, All Season's professionalism coupled with their compassion reassures me that mom is receiving the next best thing to a family member being there

Home helpers has been my go to for my mom's needs. The caregivers are kind and patient and try to…read moreengage her in activities. They have been consistent, a special shout-out to Janice for going over and beyond to cheer mom up. They are always very responsive and respectful and listen to your needs. They have been able to find subs whenever needed. I highly recommend this agency if you are looking for someone to take care of your aged parent. Ranjitha is amazing and will try to work with you till you are happy.

This is our second go-round with Home Helpers services for a parent in Santa Clara County. We…read morecouldn't be happier with both the quality of care givers and the administrative staff. Our Dad is in hospice. Home Helpers is attentive to our Dad's needs and our requests for monitoring, and quick to address concerns. These aren't babysitters. They take our Dad to activities, engage him with puzzles in his suite, and ensure he is nourished and hydrated. The company is very easy to communicate with and answers my texts almost immediately. We do have instances where a substitute person has to come in because the regular person is unavailable. The company has always found a replacement except for once in the past 5 months. Home Helpers was first vetted by our Dad's retirement facility, and was among several companies we could select help. I see many Home Helper care givers around the facility so I know we are not the only satisfied clients. The services are not inexpensive but the level of care for our Dad and comfort to our family is well worth the price.

Due to a fall which caused 5 cracked ribs and a cracked elbow elbow I had to go from the hospital…read moreto this Assisted Living Facility to recuperate enough to go home. I was concerned at first because of the horror stories about some of these type of facilities. Staff was compassionate, attentive to my needs and very friendly. Two or three times a day they frequently checked on me to ensure that I was getting all that I required during my staff. If I ever need to go to Assisted Living again, l would ask my family to check to see if there is a bed available at BelleRose. I highly recommend this facility for anyone who needs care either on a temporarily or a permanent basis. Lori and her staff went well above what I excepted for a Assisted Living Facility. Kathy M.

We had to find a place for our mom when she could no longer remain at home. It was a very…read more frustrating process until we found Bellerose, the staff is genuinely caring about their residence. Always willing to help make the transition as easy as possible . Mom was in their care for five years and always felt it was like family, not only to her but to us, her family. It's not a huge facility which we loved and made my mother very comfortable. So anyone who has a loved one looking for a good place outside of their personal home, Bellerose would be my only choice . Can't say enough good things about them, they truly have caring ways .

It has been a joy working here at Senior Care Connection. I have grown in this industry. I started…read moreoff supporting our staff in & out of the office. Our operations manager Mina worked with me one on one to make sure I was comfortable at all times. It really feels like family working here. I help with marketing and also care. Donna our Care Coordinator has been very supportive of me in this wonderful environment. If you are looking to work at an agency home away from home I highly recommend this company

Senior Care Connections has provided wonderful 24/7 in-home care for my 91 year old mom for over a…read moreyear. When we first started working with Senior Care Connections a few years ago, we needed last minute care and they made sure someone was available to care for my mom with very short notice. The Company is very responsive to all our needs, questions, concerns and responds quickly to our calls. We consistently have the same ladies as live-in care givers who know my mom well and provide great care for her needs. These ladies are more than care givers. They are her companions and she cares about them as much as they do her. It is a relief as her daughter to know Mom is in great hands with her care givers. I highly recommend this company for your loved ones care needs. Thank You Senior Care Connections!

1+1 Cares is exactly that, an empathetic and caring company that puts the needs of my family and…read moreloved one first. The team worked diligently on finding the right caregiver for my family's needs and the type of care that we needed. Their communication was excellent and there wasn't any pressure or pushy sales people. They have very fair rates and just made the overall experience pleasurable in an industry which can be very rude and cutthroat. I highly recommend giving 1+1 Cares a try if you have a family member or know someone in need of care services. I've also recommended 1+1 Cares to a friend who's grandparent was being released from the hospital in a very short amount of time and Trisha was able to find the right caregiver in the East Bay to help with their family needs. Their process was very communicative, efficient, and timely which my friend truly appreciated.

This service was amazing and very helpful when my dad was moved from the hospital to a rehab…read morecenter. He required 24 Hour care because he kept getting up out of the bed 1+1 came out and did an excellent job! They are not only kind and caring to my dad, but they also followed up with me multiple times to be sure I was happy with the Care.

We are very incredibly pleased that we chose Familiar Surroundings Home care. My initial phone…read morecontact with Michael was very informative, and his professional and compassionate manner put my mind at ease that we were pursuing the right option for our 91-year-old mom. Michael worked with his team to schedule a caregiver 24/7 within a few days before her hospital discharge. Knowing my mother, who had been living independently and now needed full-time care, was in great hands was a relief. The caretakers (Ellie, Mary Elizabeth, and Fernanda) could do everything the family needed: transportation, meals, cleaning, personal hygiene, safety, and companionship. We would use Familiar Surroundings Home Care again and have already recommended them to others without hesitation.

I've been a part of the Familiar Surroundings Home Care Family as a staff member for about 4 months…read morenow. I've been in this profession for many years (10 plus years) and FSHC is definitely at the top of my list as far as jobs. The staff and their support has been absolutely amazing and they are all there to support 24/7. Anytime I have questions, no matter if it was during a shift after a shift, or on holidays, they have always been there, hands on and ready to help! Mell, Jessica, Stephanie and all of the other FSHC Staff, I couldn't thank you enough for all that have done, and continue to do!! You all truly make the agency what it is and it's definitely an honor to beable to be part of this amazing team/family! Thank you everyone at Familiar Surroundings for all that you do not only for your caretakers but for your clients as well!

An update on our situation: We are fortunate to have had the opportunity to switch to a new…read morephysical therapist Dr. Xu, who is experienced with working with older adults, including people with dementia, and brings empathy, compassion, and practical advice to each session. Under PT Xu, Ben, Nurse Annie, and OT Debbie's professional guidance and instruction, my older family member has already been making remarkable progress and now can throw/kick balls/balloons, do sit-to-stands, sing & speak loudly, brush teeth, comb hair, and spends most of the day mentally & physically stimulated & engaged in activities rather than sleeping on the bed. Our older family member's progress would not have been possible without their expertise, support, and perseverance. Nurse Annie is incredibly compassionate, smart, and detail-oriented & improved our family member's lung function and bedsore treatment/prevention. Debbie & Ben are diligent and creative with their PT/OT approaches, tailoring it to each older adult's interests and abilities. Stephanie is meticulous in cleansing and taught us all sorts of techniques to more feasibly do regular cleanings. We are grateful for amazing and experienced healthcare personnel like Dr. Xu, Ben, Debbie, Stephanie, and Nurse Annie who go the extra mile to take care of their patients. Each visit from these staff members is filled with cheer and new learnings. Thank you for making a positive difference.

Friendly, efficient, helpful. I fractured my pelvis and a nurse and a physical therapist came to my…read morehome. They actually made house calls. I was impressed -- and grateful. Nice people. Good job.