My experience. 2 years after buying my RV from Stoltzfus/ General RV now ,I took my RV in for…read moreinspection. As I was waiting for it to be done my rep and the mechanic come out and tell me I need brakes and if I wanted them to do it. I had hardly used the RV and the mechanic said that sometimes on GMC'S the brake controller is not right. Well I told them I would take it to my mechanic to have the brakes done. After I dropped the RV off at my mechanic ,they told me to come get it that I didn't need brakes . It was 3 or more years later that I needed brakes. Another incident : I had to have a new roof put on RV (over $10,000). About a year after it was done I went in for my forever warranty inspection and was told the roof needed new seals ($1200).How is this possible they just did the new roof less than a year ago. So, I had them redo seals on roof. Now less then a year later I am getting ready for a trip and my bed is wet. I go up on the roof and the seal on fan over my bed is severly cracked. Call General RV and let them know ( they only warranty seals for 3months). There answer was it was a rough year weather wise for seals. How about that for bullshit!!Every year must be a rough year for seal . It's either that or forbid I say maybe they don't know what they are doing at their work establishment. Needless to say I am going to let my forever warranty expire just so I don't have to deal with such incompetence and thievery. It a shame that we RVer's have to deal with companies like this. George Joseph

Incredible selection, beautiful dealership and excellent service! Our salesperson, Andrew DeBlase…read morehelped us through a mini crisis when a deal fell through with a local chain dealership. The difference in professionalism and knowledge was night and day. Andrew took plenty of time with us, answering all of our many questions- sometimes late into the evening and verifying specifics for our rig along the way. Buying our RV was a dream come true & Stoltzfus exceeded our expectations! We are so glad we traveled to the right place to make our dream come true!

This dealership is now Optimum RV. We took our 2024 Columbus River Ranch in to have several things…read morefixed last month. They did not do most of the work we asked them to perform. However, they claimed to have done much of it and charged us for it. Our oven would not turn on. They claimed to fix that, but did not. Half of our outlets and two out of three air conditioners are not working on our generator. They claimed to fix that, but did not. Our tank sensors are not reading properly. They claimed to fix them, but did not. We asked them to fix the doors on some of the storage compartments, but they did not do anything with them. In addition, they took our power cord off the reel and did not give it back. They claim they don't have it. They did fix the control panel. They also fixed the steps and lubed a slide. All of this took two weeks while we had to stay in motels because our trailer is our home. It also got to the point where I expected to call several times to check on the status, because they usually didn't return phone calls. They were well aware of the fact we are full-time rvers.

My wife and I have been looking for months and origionally we thought we'd get a better deal at one…read moreof the big brand camping places. Family Camping is only moments from our home and yet we did't really bother to look at too many things there but we did look at a few. After being completely frustrated with the hard pitch at other dealers, we decided to stop in FCO.. We are so glad we did. We just purchased our new camper, we got a a better deal than we would have elsewhere and even more importanly FCO was (and continues to be) awesome to deal with. Questions, answers and lots of help. Bill is great and now I don't think I'd even consider dealing with anyone else. If you're looking, make sure you check them out

I have once again been wowed by excellent customer service. We bought our Rockwood Geo Pro here…read morelast year (best price we could find) and have had an amazing year traveling in the U.S. and Canada. There were no hidden fees or costs...just a great RV with great people backing them.

Exceptional customer service! I just purchased my first travel trailer…read more We worked with Dave and Brenda. All my questions were answered in a timely manner. No haggling on the price. The service department was knowledgeable and patient with showing us how everything worked inside and outside the trailer. They really take the time to make sure you are comfortable with everything!

We purchased a 29 foot Jayco from our neighbor who purchased it from Whitehorse RV. They refused to…read moreservice the camper because we did not buy it direct from them. Horrible customer service. We will not buy an upgraded camper for them when we're ready.

White Horse RV in NJ is the best! Had a wonderful experience dealing with them! Best Staff!!! It…read morewas such a pleasure!! We drove from RI to buy our motorhome. Highly Recommend!

Update, Brian from their finance department or the dealership called yesterday. I called him back…read moretoday again telling me he's tried to accommodate me. This is the first time I've heard from this guy since the time he lied to me about the warranty basically they refusing to help me out because I made complaints about their horrible service. I would suggest to anybody these people are liars. It's a horrible dealership. I would not buy anything from them. There's plenty of other RV dealerships that will take ownership and responsibility of their mistakes. I spent $80,000 for a warranty in a van and I'm getting nothing for it. It's a broken van that I bought.

Justin was very friendly and great to work with. I was pleased to come here and make our purchase…read moreat Fretz RV.

I have live in a complex behind this trailer business for 6 years. It is well known that homeless…read moresquat in these RVS do not buy

Still no title..... Nearly one year ago Media Camping sold…read moreme a camper owned by a deceased individual. They are not able to get me title or tags since they sold it without first having the title themselves. I paid in full including taxes, fees and title transfer Oct 5, 2018. Now I cannot not use the camper since it doesn't belong to me and my insurance carrier says they won't cover claims. It has been sitting idle in my complex parking lot getting older by the day. After a long battle with Media Camping, their stalling and lies about PennDot working on the issue, I have requested a refund several times in the past month. They refuse a refund since as they say, 'we're still working on getting you a title'. I am 71 years old just hoped to do some traveling. They have scammed me big time. I'm out $7500. for a camper I can't use and now my only option is to hire a lawyer( at great expense) to take these criminals to court. Hard to do on a social security income. Stay away from this dealer.

I brought an electrically messed up Integra quest in to be repaired…read more Having read all these dealer horror stories online, I was braced for the worst. My experience was actually exactly the opposite. From the first time I spoke with the service manager Susan through working with a technician Peter, and finally the manager Ed, it could not have been a more professional, personal, and pleasant experience. Except for paying the bill, of course. I've never seen a better run automotive operation in my life. They certainly have earned my respect and Business going forward.

I was looking at getting a pull behind travel trailer. I stopped over at another more expensive, rv…read moresales place. Prices were way over the top. Went to White Horse. Prices posted up front on RVs. No guessing. RVs are open so you don't have to experience pressure from a salesman that needs his commission. I gave three stars because when I went to do walkthrough and finish paperwork found out my RV wasn't new as the sales man we talked to said it was. So instead of getting the manufacturer's warranty that comes with new RVs, I paid for an extended warranty. Little bit frustrating. Overall this place has a good vibe, and I would recommend.

Bought the RV in August 2025 Spent money for winterization. Plus more. Dewinterizastion…read more First trip. Pink Ice Cubes, Kid told me he didn't know how to dewinterize. No hot water, no stablizers, fridge should work on both electric and gas, didn't work. Plus boot marks and filth in my RV after dewinterization. No problem, but when I asked to have somebody look at it.. Earliest 3rd week in August!!!!

Our salesman Nick was very pleasant. My husband and I were very honest and informed him we were not…read morebuying a camper that day but wanted to look to see what we liked and what would accommodate us best. Knowing he was not going to make a sale he was nice, direct and helpful. He checked off all our boxes while looking at the campers and was able then to give us advise on what would work best for us. I would highly recommend going here and asking for Nick