My 91 yr old mother had a rapid decline in hospital and opted to be placed on Hospice and die at…read morehome. I was given Tami's name with high praise from Lori at Truewood (my mother's place of residence) Everything was clearly explained to Tami regarding my mother's 24-hr care requirements until her death. All seemed in order and they met us at her home when the ambulance transported her there. Not until then did I learn that the caregivers were NOT licensed and would not be able to administer meds or suction her airway as needed. I had to pay over $12,000 in advance for 14 days of care. The staff were more like companions than caregivers, asking to do laundry or cleaning but clearly unsure how to care for a dying patient. One didn't even turn her for over 6 hrs, her face wasn't washed, her teeth weren't brushed, and I read with much distress that my mother had woken confused in the night and asked for me repeatedly but I was never called or told, even though I had given instructions call me anytime. One caregiver was pretty good with care..she knew how to position my mother, she changed her clothes, gave her a bed bath, and even brushed her hair. Unfortunately, this was the same caregiver that was curled up like a cat on the sofa, shoes off, sound asleep in the middle of the morning and I was in the apartment for a full 15 minutes before she even woke up. The last morning was horrid. We arrived about 9am and the caregiver reported she had just repositioned my mother. When I walked into the room, I could tell from her color that she was gone. She had stopped breathing and the girl didn't even notice! I called hospice and dismissed her as she stood there with saucer eyes and asked me what I wanted her to do! I called Tami a few days later and told her that I felt the staff was unprepared to care for a dying patient. She immediately got defensive, told me that the staff was assigned according to experience and there should have been no issues. She then asked for a good review. The final straw...my mother died after only 5 days and so we were due a refund. She died on the 9th. We didn't receive the check until the 4th of the following month, made out in my DECEASED mother's name and sent to the wrong address. If they had been honest about their limitations, I would never have hired them. We had other options that I would have taken. I cannot honestly recommend this company unless all you need is companion services and/or your loved one is able to speak for themselves.

Luis provided outstanding service while assisting with transportation for my disabled mother. He…read morewas punctual, courteous, and incredibly polite. His professionalism and kindness made a meaningful difference, and we are truly grateful.

We were so very fortunate to find Right At Home to care for our mother at the end of her life. We…read morewere concerned about how these services would work and RAH was a gift from heaven. The caregivers were angels and poured their heart into the work. We could not have wished for anything more from the caregivers. For our mother to pass while in the home she loved and surrounded with so much loving care is all anyone could ask for. The business owners were equally supportive and caring. Such a difficult business to run and I am eternally grateful to the owners for all of the heavy lifting they do. RAH provided outstanding administrative support for insurance needs we had and did everything possible with our hectic scheduling. Their expertise and willingness to help exceeded all expectations. Words do not adequately express our gratitude for Right At Home.

Provided amazing care for my grandparents. Always went above when trying to make sure we have…read moresomeone there 24/7 when we need the care. They amazing caregivers helped my grandpa do physical therapy and took him to his appointment ontime. When having replacement caregivers they always called to let us know. Great communication!

This company isn't reliable. We've had several times that a caregiver wouldn't show up to their…read morescheduled days to care for my dad. Complaints have been made to management/administration and they DO NOT CARE. They claim there is "nothing they can do if a caregiver doesn't show up." But then why are we paying you guys? That's inexcusable. So you're willing to just neglect a disabled man needing your care if nobody shows up? That's so unprofessional and unethical! It is YOUR JOB TO FIND COVERAGE. DO NOT HIRE THIS COMPANY! We've already filed a report with the State.

This is a completely unethical and unprofessional company. Despite being a client of theirs for…read moreseveral months, they have abandoned me 3 times and dismiss it as "Well, we couldn't find anyone to cover the shift." But that IS their responsibility. Management should cover if their employees don't cover. You are better off going with a different company who honors their contracts.

We had this agency for my parents. So happy we chose them. They were a God send and have very nice…read morecaregivers. They were all eager to help and kind. They were professional but also very warm unlike the last agency we used. Our caregivers also took my Mom to her Doctor appointment out of town and stayed over night with her as it was very important my Mom be there and we couldn't take her. I highly recommend.

We have had this company for almost 2 years and my Dad just passed. We want to thank the staff at…read moreAssured Care for all the kindness and patience they showed to our family. My Dad had Alzheimers and could not remember anything. The caregivers were very understanding.

Alegre is the most unprofessional, disorganized, and careless home care agency I've ever…read moreexperienced in my life. Disgusting, inappropriate, and plain terrible in the way they communicate with their caregivers. In such a rude, condescending tone. 2) Alegre practices unsafe, life threatening to their employees, by NOT PROVIDING ANY PPE EQUIPMENT as a precaution. especially all the caregivers who are exposed to bloodborne pathogens. 3) I feel really bad for the clients who are missing out on quality, reliable caregiving services. They're an aging generation WHO DESERVE BETTER! But they dont, all because the Supervisor's (Jane Southrn) can't seem to get the scheduling done right. It's all completely based on favoritism and nepotism. 4) Alegre will set up their caregivers to fail intentionally. Then, turn around and call it: involuntary quit, disobedience, and violation of company policy. Whichever excuse correlates for them to shine. 5) Seriously, I'm so sure there are a few workers' rights being violated working for this company. Just don't. You deserve better. Places like this give home health care a bad name. Shame on you, Alegre. Supervisor's you forgot why you got started in this business!! Now you're just doing it for the money. It shows. How embarrassing. Our elderly deserve better, respect & quality care. I'm surprised you've still open for business. And don't let the pictures on the website fool you. So fake.

My father Dennis recently used this company for transportation for an in and out procedure and had…read morethe greatest things to say about it. From the moment he walked into the office to set care up until the care provider dropped him back off at home the agency was both professional and friendly. He stated that his care provider Imelda was exceptional. If we ever need more care in the future we will definitely use this service. Thank you again.

Maxim hiring staff is unprofessional and is like a call center setting the office staff is…read moreunfriendly and rude.

Horrible! DO NOT USE THIS PLACE. The caregiver (we'll call him A) did nothing!! "A" would come to…read moremy parents house, kick his shoes off and sit on the couch reading. He did not help my dad as was his job. One day my dad fell and was laying in the floor for 3 hours. "A" would not help my dad stand, walk, do his exercises, nothing. He would not even make sure my dad was using his walker. He would not even empty the little urinal container after my dad used it. He didn't give my dad his lunch or medicine at certain times when asked to by my mom. My dad had so much distrust of "A" that he would tell him he didn't want lunch because he literally didn't trust "A" to fix it. When Maxim was told about all this several times by my mom, they just told her they had no one else. They did nothing to try to make the situation better. Maxim was paid thru the VA because my dad is a veteran, so I guess they didn't care to actually do their job but just wanted to collect the money. We are now moving on to a different care agency. I feel so bad that my dad, and mom even, had to put up with this awful service for so long.

the staff provided by this group are exceptional my theropist star I was only able to walk about…read more100 feet without being winded after my leg surgery I now walk 800 feet plus dind is very easy to work with and understanding I wouldn't hesitate to recommend this facility I hope you have the same service as I did

This is a 10 Star operation. I was discharged from the hospital on a Friday. On Saturday, RN…read moreHalpreet called and set up an appointment the next day, on a Sunday, to see me. Then on Tuesday I had my first physical Therapist, Brittany visit, then on Thursday I had Occasional Therapist, Edwin visit me. All 3 were compassionate, friendly, and very knowledgeable. What they have done for me has been unbelievable and greatly appreciated. I was even seen on Monday, a holiday!! What a shock. The service from Progressive Home Health care and these 3 people have put the word Extra into Extraordinary!! Thank you, Thank you. Stan Sogsti Lodi, Ca.

Nurse just showed up no call no appointments I just got out hospital because I suffered stroke…read more Nurse that was assigned to my case was rude and didn't call before showing up to my home. She rushed me when I could barely speak trying to get my words out. She forgot to bring paper work for my signature. She just wanted to get here have me sign papers and leave she didn't even stay here to help me. I would not recommend this home health care company. I had a bad experience with them.

To many shifts left unfilled Leaving patients/clients alone…read morewith no way to fend for themselves. Who's doing the hiring? They need to step it in

Our family has been very pleased with the care our father has been receiving for the past 4 months…read more Any concerns are IMMEDIATELY taken care of by the caregivers and the Administrative staff. Tonight, I'm recommending them to another family for their parent's care.

They are a wonderful company. My oxygen machine went off and I could not get the problem to stop. I…read moregot the machine in 2018. They were getting ready to close. Yet they stayed open to deliver me another machine. I am totally grateful, that they did.

Enough praise can't be given to Connie Mello. She furnished her private cell number when learning…read moreI felt bounced around after being left multiple messages from the "supply department". Each and every time, I was unable to get through to the specific person who'd left me a message. Connie makes herself readily available and has been key in helping navigate any hiccup I encounter along the way. Going as far as texting with me, even while she was out sick.