Just waited over10 minutes for one customer ahead of me at the drive up window. There was a long…read moreline of people behind me waiting. The clerk seemed surprised to see that.

It's been a true pleasure transitioning to Brown's from Rite Aid. I made sure that my 98 year old…read morefather also changed all his prescriptions over to Brown's on Robinson Road, which is actually about five or six minutes closer to him and even closer to me, which is helpful indeed. We have only had positive experiences and are very happy with our choice to go with Brown's! They're very friendly and attentive to each of us and bend over backwards to make sure everything is correct, quick and easy to use. We are very grateful for the friendly staff and that's worth a lot more than anything else as far as we are concerned! Much obliged!

BEWARE DANGEROUS EMPLOYEES--------- I was treated very poorly by ALL THE STAFF! I went in with a…read moreprescription from my doctor they started out with what's your insurance. After telling them the woman began to say that my insurance won't cover my device. They refused to check with my insurance and was very rude. If I was a provider I would not send your patients to them. The business and employees are a JOKE!! God only knows how they treat the elderly!! This place is located in Jackson Michigan....

I get my CPAP supplies from Brown's on Michigan Ave. in Jackson. They're great! Sometimes I'm not…read moreable to get there before closing and they are always accomodating, allowing a family member to swing by and pick up my orders.

In November 2016 I had a pair of lymphedema compression stockings ordered for me by my physical…read moretherapy program. Great Lakes was supposed to bill me because they "don't deal with Tricare" (my insurance provider). That's fine, I'm used to submitting claims for compression manually and being reimbursed directly. Instead of getting a bill from Great Lakes, though, I kept seeing an insurance claim from the supplier on Tricare's claims website. The status of the claim kept changing and I hadn't received a bill. Despite the agreement to bill me directly, they sent it to insurance, so it was out of my hands. Great Lakes did eventually send a bill in late 2017. I thought the bill must be for a more recent pair of stockings (that had been paid for by insurance already), and that the bill and insurance payment had crossed in the mail. This happens a lot with medical bills and after sending payment just to have a check mailed back a few times, I've learned to wait. In November of 2017 (so, like, a year after initial delivery) I got a call from the supplier that they were going to send the bill to collections if I didn't pay it?! I checked the claims site: the claim was marked as paid - they had the money, but they were going to send the bill to collections over their error? Really? I contacted Tricare, and they stated there was no patient responsibility​, but Great Lakes is still demanding payment. So, I've sent payment even though I will be out of the money entirely. Tricare will not pay if I submit a claim now that they've stated I should not be paying it in the first place. But who wants to deal with collections agencies over $85? There are many medical suppliers in the greater Grand Rapids area that have been fantastic. I will never patronize this one again and hope they change their practices so no one else has to deal with this in the future.

Worst customer service ever! West Ave Jackson MI. Waited in line for 20 minutes to get up to the…read morecounter and she left me standing there. had to get back in line and waited another 10 minutes only for the other associate to be the rudest person I ever met. Will NOT go back!

Recently had to fill a prescription at the CVS located on West Ave. in Jackson. I was told it would…read morebe 15 minutes or so and I'd be paged when it was ready. I finally was paged and went to the pick up window. There were several people behind the pharmacy desk in back filling prescriptions who saw me but no one acknowledged me or said anything like, "Sorry, we'll be with you in a minute." Why would you page someone then not have their prescription ready??! Why would you ignore them after you'd paged them??! When I got the prescription I told the clerk I was going to run it through GoodRx. Her attitude was like I was putting her out. I'd had enough of the place and the price without GoodRx wasn't much, so I paid it just to be out of there. Bad experience, awful customer service and I won't go back again. Take your business to someone else who appreciates it and treats you with courtesy. These people do not.

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

Update 10/16/23: their online payment system is no longer is working (-1 star/2). Avoid: poor…read morecommunication and service and they initially overcharged hundreds for a cpap machine upfront, before processing my active health insurance (fraud).