My doctor ordered a prescription in June 2025. They finally got around to sending it Sept 23rd 2025. 3 MONTHS LATER!

I've never seen so many 1 star feedbacks in my life and I saw the reviews after I placed an order with CarelonRx. My mom's health plan (Anthem) doesn't cover medications at retail pharmacy, even the ones that are in network. So to make a long story short. I ordered a super expensive medication for a minimum co-payment. Was shipped the next day. Showed tracking accurately. It said delivery on August 4th and arrived 3 days earlier. So, I guess I'm lucky or CarelonRx significantly inmproved its service. Thank you! read more

CarelonRx is transphobic. "Care" means they only care about themselves and self-preservation. They deny gender affirming medications nationwide due to individual states having variances in laws instead of making any attempt to align their policies on a regional basis. They do not share this publicly as it is an "internal policy". CarelonRx is part of the problem with American healthcare and the resounding 1 star reviews across the board are a testament to this. The thing is, I am not prescribed medication with a gender affirming care billing code, my doctor has submitted my prescription as an endocrine disorder, meaning that just because my gender marker is F, they've denied care on the assumption that this is the reasoning for my prescription. read more

They keep cancelling all of my prescriptions and keep passing me around so I just went back to Walmart and the Medicine Shoppe for specialty prescriptions. I can't deal with these people any longer as they make me worse, with my medical condition. read more

I would give Carelon zero stars if it was possible. Almost every experience I have had has been excruciating. I get transfered from one person to another, get told I will get a call back and never do. And each time I call again, I have to start explaining the issue again, to some hapless phone operator who doesn't seem to have any information or control over how things are managed. This latest experience was totally maddening...the doctor called in the Rx, but before I could confirm the order after checking the cost, the Rx shows up in the mail with a $100 price tag. I never initiated the order, and after numerous calls in to see if I can return the medicine, I am told that they will not accept a return or apply a refund. I'm not sure what I'll do if they then send me an uninitiated refill! Terrible customer service, not from the unfortunate clerk on the phone, but from broken system that calls itself "Care"lon. read more

The most complicated convoluted layered process I've ever seen in my life. I've been on a biologic with delivery pharmacies for almost 20 years and never had this much difficulty. What do you mean there's no online portal for me to pay you'll mail me a receipt in 7 to 10 business days no, I don't think so read more

What sort of pharmacy has the provider line closed on weekends? Terrible service and terrible phone line.

This is a remarkably poorly run and chaotic mail order pharmacy. Expect to spend long wait times on hold, disconnections, AI responses, and at least half a day to get even the simplest questions or problems addressed. Even then it can take months to get a new prescription actually mailed to you. To get a customer off the phone some reps will simply say the med is not covered and there is no way to get prior auth done. When dealing with them do no take no for an answer. Just hang tight through multiple reps and calls to get the real answer. It is amazing they are still connected with Anthem. Yikes. read more

My first experience with this online pharmacy was absolutely horrible. A year ago, I wasted at least 40 hours on the phone trying to get a prescription and there were so many problems with it that I cried on multiple occasions. However, since that first experience, it's been extremely easy to get 90 day supply of my prescriptions, which are both controlled. Today, a pharmacist called to ask if I wanted the original prescription that my doctor called in (which had been backordered) or the substitute, now that the first was back in stock. That was really above and beyond. He also gave me his phone number and direct email to contact him if I needed help with anything. Although my first experience was terrible, I have to give credit where it is due: I think they're actually improving. read more

The firm I work for switched to them this year and it has been a joke! all of the sudden most of the medication I take is just not covered. so my doctor has to jump through hoops to get a prior authorization and I have to go with out my medication. my Dr said the question asked for the approval is absolutely ridiculous and lengthy. read more

as i count my brain cells dying just thinking and writing this review about this pharmacy i wish there is a "0" star because one star is too much for this pharmacy, you waste your time to trying to get your medication and 3 weeks later you still don't have it, when you call you end up being transferred all over the place and get NO where, long story short you get push back on all medications and u get no where with them, 30 hours i clocked this year being on the phone with them to get kids medication like insulin. run away this company SUX @$$. read more

I have found myself running in circles to understand how they operate.I made it clear that I am confused by them and yet they offer no clarity. I've done what was asked if me but at this point I am choosing not to continue a specific prescription because of this. It began with an authorization I did not know I needed and spiraled down. read more

They continued automatic shipment of a med even though it went up in price from 0 to $198.00. They texted me that my payment had gone through without saying how much it was and wiped out my checking account. I am elderly on a fixed income . read more

AVOID CARELONRX AT ALL COSTS!!!! DO NOT USE THIS PHARMACY. I wish I read all the online reviews before I signed up with them. Yelp, BetterBusinessBureau, all other online reviews everywhere is people saying the same as me now. Well, I gave them my credit card info. Make sure you don't. They will charge your card and send out prescriptions without your consent as the patient/recipient!!! How is this even legal?! They said if a doctor submits a prescription to them, they fill it, and the patient has no say in the matter. SO... if a doctor mistakenly submits a prescription that costs a $1,000,000 and the patient calls immediately, like within 30 minutes or less of CarelonRx receiving the order, these uncaring, inhumane cockroaches won't cancel the order and will ship it no matter how long or loud you scream or cry, and the worst part is that it takes 7-10 days to even process the order, so why the f can't they cancel it within minutes of receiving it? Well, that's because they are a money making scheming company that cares 0% about a patient, and 100% about money. So don't even bother fighting them. Their reps, who I've had the displeasure of speaking to at least 5-10 of them now, are all condescending rude robot-like simpletons, they're overseas, they read a script and all they know how to do is "verify your communications preferences". I begged and pleaded to cancel my order but the rep keeps telling me that I don't understand them and that I'm not listening to them. They refuse to answer my questions. They 100% refuse to let me speak to a manager or higher tier escalation person. So there's no way to escalate a critical issue to an American. Who knows what these overseas reps are doing with our information anyway. I'm going to freeze my credit and make sure they can't commit fraud under my name. Because that's the sort of people that are on the phone "to help". The rep was SO rude he had me crying. And no matter how many times you hang up and call back, the same type of uncaring, script reading robot answers, and talks to you in a belittling tone and refuses to answer any relevant questions. Their whole process is absolute garbage. I'll be filing a formal complaint with all regulatory agencies, including HIPAA, because aside from crappy customer service, there is absolutely no way it is legal for ANY pharmacy to mail drugs to a patient without the patient giving consent and acknowledging the order and the charges to their credit card. DO NOT USE CARELONRX!!! Beware and read all the reviews here and on BBB, you will regret doing business with them. UPDATE: they responded HERE saying I should call the same number to get help. No thanks! I've called that number at least 20 times, and get the same response. I was even promised they would close my account within 2 business days it would show closed, yet it's been over a week and the account it still fully active and open. CARELONRX IS FULL OF CRAP!! They WILL NOT HELP! It's all a ploy to call in and get your credit card info and ship meds out that you don't want and charge you. Then refuse to refund because you don't jump through their BS hoops even though they received the unopened medication that was NEVER in my possession. In what world is this ok? Good old 'Merica I suppose. Thanks for your garbage criminal service CarelonRx, maybe you should consider changing your business name to DontGiveACraplonRx or StealYourMoneylonRx? Wonder if the "Lon" actually stands for Laundering, since they wash their fraudulent hands with patients after they steal their money. DO NOT FALL FOR THIS SCHEMING PHARMACY! THEY ARE CROOKS!!!!!! read more

Horrible customer service!!! People on the phones don't know what they are doing!!! Was bounced back and forth between specialty and non specialty status for my medication. First they couldn't find my info, then my medication, then my insurance. Was finally told that they aren't my pharmacy...even though they are clearly listed as the pharmacy for this specific med in my chart. read more

Absolute worst pharmacy and company that I have ever dealt with. I have tried working with CarelonRX for over a week to get my prescriptions filled. I have had to contact this inefficient company with incompetent employees daily. The result? My medications are being sent to the wrong address. After noting, again, that they were preparing to ship to the wrong address, I reached out again yesterday to try and rectify the matter. "Jacob" said he would have the prescriptions sent to the correct address. I reiterated multiple times that I will not be paying for these scripts because I previously reached out to prevent this from occurring and was repeated assured that the scripts were being sent to the correct address (even though it still showed the incorrect delivery address on my end for the order). His response? "Oh, that's up to your insurance company." No, "Jacob," it is not. In case like this where the errors occurred on the part of the pharmacy making the errors, the burden falls to the pharmacy not the patient nor their insurance company. When I checked this morning, there are no new orders pending. This is truly the most incompetent company with incompetent employees. How am I supposed to take medications necessary for my health when they are 3,000 miles away from me? This isn't like I can just drive across town to pick them up. The prescriptions are multiple states away. away. I will NEVER be able to recommend this pharmacy, nor Anthem's desire to use them for their members, after this ordeal. If these medications were necessary to prevent blood clots or more acute issues that could be, I am sure the result would have not be any different. Those would be litigious cases if anything happened (e.g. PE, DVT, stroke) because a patient wasn't able to take their medications due to inefficient company practices, repeated incorrect software/systems, and incompetent staff. I called in a reasonable time frame to have my medications filled and sent to me. NINE DAYS of dealing with incompetent people and a company that should not be allowed to run, let alone work in the healthcare/pharmaceutical sector. My medications are on their way half way across the country and there are no new orders pending to get my medications to where I physically am located. All this despite me deleting the billing address and only keeping the address where I need the medications sent. read more

Avoid at all costs. WORST PHARMACY EVER!!!!! Nothing but problems getting prescriptions. Go elsewhere. read more

Beware! DO NOT HAVE YOUR DOCTOR WRITE A PRESCRIPTION TO THEM BEFORE CHECKING THE COST! They will ship the medications without even consulting with you - i didnt authorize the shipment and was charged for the delivery. I had plenty of medication on hand. My Dr was merely calling in a refill for me to request a delivery when I needed the medication. I was forced to pay a ridiculous amount for the medications that I didn't need. Now I have over 6 months of medications on hand. Hopefully my dr doesnt switch my dosage or switch my medication. I actually found a better and less expensive alternative. Mark Cuban cost plus. 1/3 of the cost and less headache! read more

First of all, if you're an Anthem customer you may not have to go through Carelon, you might be able to use BioPlus Specialty Pharmacy (if it's available in your state and for your medication); it's still owned by Carelon's parent company but they answer their phones and are much more helpful than anyone at Carelon has been). If Carelon has mishandled your case, some types of actions are reportable to your state pharmacy board (more info here: https://www.uniteforsafemedications.org/resources). I now record every call I make to Carelon and let the agent know they are on a recorded line in case I need to share this recording to prove they were non-compliant. Now on to my personal experience with Carelon...just when I thought I'd had it with the American healthcare system, CarelonRX proved my experience still hadn't hit rock bottom. I was denied medically necessary medication by a Carelon reviewer, a medication that was recommended by 4 of my healthcare providers. I fought Anthem/Carelon for several months before going to DMHC (agency that oversees HMO and some PPO CA health plans). DMHC ruled my medication, was in fact, medically necessary. I spent 20+ hours on the phone with Anthem and Carelon during this whole ordeal. It's to the point I've had their hold music stuck in my head. To make matters worse, Anthem and Carelon ignored DMHC's IMR ruling, routed me to different contacts on a never-ending loop and wasted my time until I got my office HR team, benefits manager, my doctor and the State involved. This has been a nightmare! read more

Absolutely horrible! I have never had such terrible communication or care from a pharmacy, and I have used many other mail order pharmacies. They do not tell you they are sending a prescription until it arrives at your house and then you get billed for it, even if you had it filled elsewhere. I have spent now 3 hours trying to contact them to get a refund and return a medication that is not needed and they just keep passing me around saying "I apologize but nothing can be done" over and over. They denied a return because the provider sent the script now 2 months ago and they just now sent the medication last week. This is complete BS. read more

How is this company still in business? WTF is going on with our healthcare system?? CarelonRx is the worst of the worst. Not sure how or why my insurance company chose them as their mail order pharmacy. Nothing is done right there. I am on the phone 2 times a week trying to get my orders filled properly and on time. Not just 5 minute calls - every call is 30min to over an hour EVERY. SINGLE. TIME! They lose orders, they lose prescriptions that are sent by the doctor, they somehow lost *me* - they just told me I didn't exist in their system so they can't fill my prescription (that my dashboard says they shipped 3 days ago). I am logged in to my CarelonRx account looking at my CarelonRx dashboard, and see the 30 other prescriptions that I have made with them, chatting with them from my CarelonRx account page, but somehow I don't exist anymore in their system, so they can't help me. The other reviews are abhorent, and fully justified for this pathetic company. read more

Still terrible experience.....and getting worse. Have been on the phone with them 4 times now with acknowledgement that the prescritpion was not delivered. And yet, no refund to me or the insurance company, no notice to the insurance company (Anthem BCBS - Carelon's parent) that it was not delivered so now the insurance company is refusing to cover further refills at a cost of $550 per month. Worst of the worst. read more

CarelonRx Pharmacy has been a nightmare since starting with them at the beginning of 2025. Every single time I have a new medication it turns into a major event. My doctor sends the prescription over, then I requested online that it be filled and then they tell me that they must contact the doctor because it has no refills - it is a new prescription that has not even been filled! Then they tell me that I must also call the doctor to let them know that the pharmacy will be contacting them regarding the prescription. I chatted yesterday in an attempt to get a new prescription filled, it went through three different representatives and the last one told me the prescription would be processed. I called back today to confirm that it is being processed - I am back at the beginning of where I was yesterday, waiting for a second individual to chat with me about the prescription. I am done; I am going back to Walgreens. STAY AWAY FROM CARELONRX!!! read more

This the absolutely the worst pharmacy on face of earth. they have lost more prescriptions and pre-authorizations then should be allowed - every call takes no less than a hour, and at least 5 people to get anything done the charges are arbitrary and never match up, their "customer service" is a in name only and never helpful. I've had to manage my own prescriptions and pre-authorizations because they can't seem to keep them in the system. completely useless and overpriced. read more

Horrible. Horrible. Horrible. Have to use them because Anthem owns them and Anthem provides my health insurance. Off-shore call center. Very poor connection. Hard to understand. Poor customer service. Spent just about 5 mins "validating" myself with the automated system to get to a human. Then the human asks me the same questions plus like 3 more. Anthem on their web site says they started CarelonRX to change healthcare. Well mission accomplished, you are changing healthcare for the worse. read more

For the last two years I thought there must be something wrong with the way I am trying to refill prescriptions. But I came here to read the reviews and I saw that 477 out of 479 reviews have one star. The way this company operates is beyond the pale. I can't count all of the reasons as to why my prescription has been delayed. Every 3 months I have to refill this prescription and it takes no less than hours and days to get to the bottom of it. You need to send it in online. You need to fax it in. Oh you should have sent it to the Florida office. Oh you should have sent it to the Arizona office. Oh, it's expired (when the expiration date is two weeks from the day I called or the day after). Prescriptions canceled after they were filled. Who knows--there is always a reason. My doctor had to actually holler at them last time. How is it possible that they are still in operation? read more

They should call themselves Doesn'tKarenRx, because when I had a problem with the side effects with one medication, the Karen over the phone did not want to answer my questions, and she kept on repeatidly asking me, "Is there any other questions? constantly. I already know that Big Pharma and the insurance companies train them to refuse to answer questions, and they should not be treating their patients and clients like this. This strike 1 for them, 2 more strikes, they are out of my plan and replaced with a local pharmacy. read more

They charged me 7X what I was paying at CVS. I was told I could return the meds for a refund, then they denied my request. DO NOT USE THIS PHARMACY! read more

I transferred my prescriptions to Carelon after receiving an email pitch that the transfer would be seamless and that I could have my prescriptions delivered to me at home. The transfers were not seamless and, in fact, Carelon never filled any of my prescriptions even after four months. Carelon kept insisting that my doctors had either terminated the prescriptions or failed to provide required information...which were lies. Then Carelon said that they had sent three faxes (faxes? In the 21st Century?) to each of my three prescring doctors and that none of the three had responded to any of the faxes. Not believable. So Carelon required me to contact my doctors to relay Carelon's messages. I asked that a supervisor call me back and was promised that one would within 24-48 hours. No ever returned my call. By now I'd been out of my prescriptions (blood pressure, cholesterol, and a steroid) for several weeks to more than a month. Desperate and getting no response from Carelon) I had a primary care physician write new prescriptions and send them to a local CVS pharmacy...which filled them the SAME DAY. Obviously my message is : Don't use Carelon. read more

The worst pharmacy I have ever used in my life. Very disorganized refill process, lives here without medication. I don't care if you die..

Please do not waste your money and time for this company. Since my insurance is partnered with this company, i have order from them three times. and i NEVER recieved them but they DO charge. and I talked to so many people to get money back but i never did. because they are BS. its so hard to give up because medications are pricy in this country. but every time i deal with them, i want to cry and scream and nothing gets resolved....I ALMOST think that it this a real company? or just bunch of customer serviece people pretend like they send medications but they don't? i am so confused. read more

Work with a reliable shipping service as the USPS as had my script untraceable since it went out last week & keeps postponing the possible delivery dates. It's discouraging to have subpar care all around, that's what I'm receiving, this is no way to run a business. read more

0 star rating. Orders are not process for weeks, and no status or shipping date is available. My doctor sent prescription on 9/5, on 9/18- status of the order- reviewing. I cancelled order with them and asked my doctor to send it to CVS. The price for medication is the same at CVS and i am getting 3 month of supplies. NO need in CarelonRX. They not reliable, i called many times and was not able to get the date of shipping or any detail on the order. My insurance Anthem PPO covers medication at local pharmacies. read more

It is horrifying and disturbing to have become a victim of the negligent and irresponsible actions of CarelonRX Pharmacy. I was emailed on 10.31.25 that it was time to refill my script. On 11.03.25, I tried refilling the order via their multiple options and kept receiving notice that I had no scripts available. When I went online, my script showed 3 refills remaining, but was still unable to process a refill. I had to speak to a rep only to discover they transferred my prescription on 11.01.25 to an "unknown pharmacy" without receiving any authorization, verification, or communication from me or my doctor's office. They allegedly received a call from someone name "Sandra" from Birdie Pharmacy requesting my script and gave me the phone number to contact them directly. I called Birdie and they have absolutely no information about me anywhere in their system or a script transfer, nor do they have anyone named Sandra working there! Most upsetting is that CarelonRX cannot or will not provide any information as to where they actually sent it, or the NPI number of the pharmacy and there is no paper trail, which I was told is a legal requirement! My personal information has now been breached!! Persistently I asked & then demanded the details of the transfer and they claim they don't have access to any of the information, nor would they allow me to speak to someone who has the knowledge! The rep continued to insinuate the problem was mine and couldn't provide any rational or logical explanations. No record, no accountability, no transparency. Even worse, they seem to have zero HIPPA & Safety protocols in place which is most likely a legal violation. No checks, no safeguards, no paper trail and most alarming, no concern for patient privacy or well-being! It's as if they're operating in their own world where ethical standards don't exist. This isn't just bad service--it's a serious security breach of my personal information & breach of trust now exposing me to identity theft and fraud! If you value your health, privacy, or peace of mind, steer clear of this pharmacy and the people who work there. They've proven they can't be trusted with something as critical as your medication & can care less about security and fraudulent activity within their own organization! read more

I've used this pharmacy for years, when they get it right and prescriptions can be self-managed online it's great. However, today was the final straw for my using this hell hole of a pharmacy. I needed my medication renewed after misplacing it during our California emergency. Five days ago I tried to renew and after over one hour talking to various people on the phone (having started with their online chat humanoid moron) they told me that I should have my local pharmacy call them for the prescription so I could get it refilled quickly. The local pharm said Carelon never called them back and frankly never does. Today I called Carelon again. I spent 55 minutes speaking with 4 different people to try to get it renewed and was so close to completing the renewal order until the last person disconnected me and never phoned me back. So now I'm over 2 hours wasted to refill one prescription. I could go on and on about their imcompetence, but why waste another minute on them. Run from using this place, they really stink at their job. This proves why shopping local is best. read more

This business sucks. Very bad process, long wait times and customer services rep that didn't even know what a guardian is. Not kidding.

It has been a total nightmare to get two of my prescriptions filled! I can't believe it! Express Scripts never gave me one ounce of trouble. Carelon seems to want to question my prescribing physicians! Do they think that they know more than a licensed doctor does? I never had a problem until my insurance switched to Carelon this year! I feel so bad for my doctors and their nurses spending so much of their time having to explain my prescriptions to them. And also myself spending time having to call, chat, or email them on why I'm not receiving my much needed medicines! I think a licensed physician would not prescribe a medicine that wasn't deemed necessary! Mike Partain in SC read more

Last week, a Carelon customer service agent called to ask why I hadn't filled my prescription in a while. They had no idea about anything that happened. I told the agent I felt bad for her that she worked for such a garbage company and offered to help her look for work elsewhere. Carelon is run by clowns. Google "Carelon Pharmacy Sucks." There are stacks of terrible reviews. Go anywhere else. read more

The worst. Ripping off insurance companies by sending prescription medicine that is no longer needed. It is impossible to navigate their complicated website and see no way how I can have medication removed from auto fill. I have called their incompetent staff and still receiving medications. Now to file formal grievance. read more

CarelonRX scheduled my medication on Mon 8/12 to be delivered on Fri 8/16. CarelonRX Cancelled my order without informing me on Tues 8/13. Could not provide me with a phone number they contacted me from only that, "someone should have called you at 10:30AM" - my call logs show the first call I received on Tues 8/13 was at 11:15AM from a co-worker. We also confirmed my contact information so that was a lie. They are not organized and just glorified drug dealers. read more