I was so nervous to go here due to the bad reviews. I am so happy to report that everyone was AMAZING and very professional. From the signing in process to the vitals, xray and doctor they were all so nice and I would definitely go back if I need to. Thank you so much Crystal and Doctor Joslyn. read more

I had to be seen due to a displaced fracture of the cuboid bone. The NP and x-ray tech were great but the MA or Nurses Assistant needs some schooling. He had to be told not to take my BP until the I had sat for a few minutes and not while talking bc it gives an inaccurate reading. Then he didn't even ask if I knew the correct method to put an ace bandage on a fractured foot. Admittedly it's been over two decades since I had to use an ace bandage. So no I had to look it up. When I was preparing to leave I was very dizzy due to orthostatic hypertension. Which caused blurred vision. The MA went a head of me to hold the door open. The NP saw I was dizzy bc I bumped into the wall and brought over a wheelchair while the male MA just stood there with a blank stare Lastly, the male MA gave me crutches and when I got home saw I that he put each one at different heights. Another reason I bumped into the wall. Oh, I only learned about the RX they sent to the wrong pharmacy bc I was reading my records. The NP or MA didn't even tell me about the RX. Two months ago my husband went to this location. The doctor took a listen to his lungs, left the room and the MA came to say 5 RX would be called in no explanation. My husband had to return a week later at which time they did an x-ray to determine he had the pneumonia. So why wasn't that done on the first visit? read more

I was sent here to be in network. I did all of the research before I got in my car to drive my infected throat 18 miles. Despite telling check in my copay was 0 I was charged $40. I was given a referral that I cannot use so have to go see my primary care doctor anyway. I contacted my insurance to confirm my copay and called CareNow about a refund. The same $40 they insisted I had to pay will be returned to me via USPS paper check in about a month. Sounds like a very high priority for someone I confirmed my insurance with before I ever walked in the door. Worth mentioning when I called and asked to speak to billing I was hung up on 5 different times in 3 different ways. read more

My wait time was very short. Check-in people as well as the medical assistants (Cher & Zyann) Alex, Bea)were extremely professional and polite. The provider, David Linton, was very thorough and caring. He made sure the medication he was prescribing would not interfere with the medication I'm already on. I would highly recommend this team. They're even better than my primary read more

AMAZING STAFF! Everyone was so friendly and nice and the wait wasn't bad at all. I appreciate the transparency with the nurse that allowed me to know that depending on the provider they may not be able to help with it. read more

The online check in doesn't work at all. I completed all paperwork work online they gave me a time to come in at 1:30pm. They called me to the back pretty quick, but they wanted to put me in a room for three hours. Will never come back here again. read more

I've been bringing my kids here for years, and I can honestly say this is the best quick care I've been to in the Vegas/Henderson area. The team members are incredibly sweet, welcoming, and attentive. They get you in and out efficiently without ever making you feel rushed. I highly recommend this quick care. read more

They should not assume people know their system I am out of state and just moved here and I needed to be seen soon, and I asked if they do triage. They told me to sign up online They do not do any scheduling and walk-in, but they won't tell you anything if you need to wait or get a text if you need to be seen... wait; it is useless to register online if you have a person in the front who doesn't even help or ask the same things you just did online Redundant and inconsistent and useless system: I wish I had a PMD so I can just be seen, not go to here. They do not have a sound system It proved to me that the NV medical system is just going down the drain. People do not want to be here, and they need some assistance and help They cannot do all the test here too; you have to go somewhere else; save yourself a headache and just go to your PMD!!! This will be my last time using their system Their name should be called CARE IN THE FUTURE, not relevant to NOW Good luck getting any assistance from their staff nor any respect or being treated as a human Veterinary place treats animals better. If you have no options and this is only your last resort, then avoid this place whatsoever. read more

CareNow - Front - Urgent Care Near Me - Henderson, Nevada

This place is the worst to go to. We joined the waiting list in the morning around 11am. We got the text at 340pm letting us to know to go in. After an hour of waiting we asked how much longer they told us that we had 4 people ahead of us. We understand that you can't quote because every case is different but it would have been nice to not have been texted so early. The doctor has no bedside manner. All the staff is rude and unprofessional. We waited a total of 3 hours from start to finish. ITS RIDICULOUS! read more

CareNow - Urgent Care Near Me - Henderson, Nevada

My daughters went in one hour before closing and was turned away and told she needs to come back in the morning. She was in need of medical attention however not to the point where she needed to go to the ER. Her symptoms started late in the day as they traveled back to Las Vegas and this was the nearest urgent care to them as they entered Las Vegas. I can't believe they turned my daughter away when they had one hour left to be open. It's healthcare and I would think they care about a patient's health and care for the patient genuinely. read more

My son had a bad cough and flu like symptoms. The provider listened to my concerns and made my son feel comfortable. It's a great office with friendly staff. read more

They told me 3 days until I'll feel better and I started my meds on Sunday! Tell me how they can't fix my doctor's note from Monday to Monday and Tuesday? If I get anyone else sick I'll make sure to really put this place on blast. Would've put 5 stars if they wouldn't refuse giving me that extra day because I still feel like crap! Telling me I need another evaluation? Sounds like a money grab. Scam artists. The person (man) on the phone was also rude and hung up on me. read more

If I could give them 0 stars. I would. Hubby went in as he was having severe shoulder pain due to sleeping wrong and needed muscle relaxers as it was spasming. He had to plea with the doctor for any sort of medication and the doctor literally gave him no treatment/directions on what he could do to alleviate the pain. The doctor was NOT caring, and kept looking at his watch, literally took 2 minutes to assess my husband AND then didn't even ask if he had any questions. NOT to mention. Almost 8 months after this visit they billed our insurance wrong and tried to charge us hundreds of dollars for this visit when they initially told us it would only be the copay and no additional charge. We called to get it corrected and they wanted to argue, so we called our insurance and they did a three way call WITH their billing department and let them have it! Two weeks later - we received ANOTHER bill in the mail saying final notice. So rinse, repeat what we had just done two weeks prior. Oy! Do not go here if you aren't feeling well. The wait was horrendous, even with an appointment. The staff was not friendly. Find another urgent care...that actually cares. Trust me, you'll be glad you did. read more

Came in very sick on a Friday evening. Fever 102, sore throat, earache, and joint pain. Cultures were negative ( I came in early, I'm a respiratory therapist) and that's all they needed. Out the door. They treat the lab results not the patient. MD didn't look in my throat or ears. Did a fake chest review, I know how that should be done. I have hypertension (comorbidity). Well you can imagine, I had to go to the ER, the next day with massive strep throat, ear inflammation, fever. Henderson ER treated the patient, I got an iv, medications and care. Cost me 2000 $ ( co pay) because Care Now refused to give me antibiotics. Shame!!!! Say away!!! They have no business in healthcare!!! read more

Very impressed by the quality of client care. Even the pharmacist commented and asked how I was able to get a new Rx so fast. My daughter was seen for ear infection. Couldn't get it filled because her dads gave it to me at 5 on Sunday and pharmacy was closed. The next morning I discover the ear drops would be $187 with insurance. I called CareNow and they had a new Rx sent over for $12 before I even got off the phone. The pharmacist complimented their quality of client care and asked where I went! read more

This place is a JOKE. I am a cash payment and they sent me a bill showing my insurance paid a certain portion of some made up total they decided I needed to pay. If that doesnt show you how inept they are at their jobs I dont know what will. Anyway They have the worst customer service, women just sitting back there blaming everything on technology when all theyre doing is gossiping and getting paid. My appointment was scheduled for 10:30 got the text at 10 I was able to come and check in so i did. Then I waited until 3pm to be seen. Had to call off work because nobody in this office gives a crap about the work they do just the money they are making. Why come see a patient and leave the room 6 different times? Come in see your patient go get your supplies and come back. Then they charged my credit card a week after my appointment(it is in the fine print of the intake forms they can charge your payment card whenever they want). Shortly after i started my dispute on that charge I started receiving bills with different insurance payments and discounts to give me a new total. Mind you before i left the office i asked if i owed anything else or if i was good to go. They said "youre good, you paid". Now theyre sending me text messages daily about an amount I supposedly owe them but there is absolutely no services breakdown. They expect you to pay them blindly without a receipt of what they did for you. This company is full of scammers go to a real hospital if you need care, these people have no idea what theyre doing until it comes to taking your money behind your back. read more

I was a walk-in on a Tuesday afternoon, wait time was less than 10 minutes, the entire visit was less than 40 minutes, staff was extremely helpful, friendly and professional, very clean environment. The NP on duty was knowledgeable of my condition and prescribed the right medication. read more

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The NP is great! But the two front desk people has zero customer service! They are too busy with their phones, and if they don't like you as a patient, they will put you on the behind the line. If you call them out these two people in front of the desk talk behind the patients. They have to get their it together, they have to get a better front desk with pleasing personality! read more

CareNow - Front desk are just gossiping - Urgent Care Near Me - Henderson, Nevada

Nigel really helped me a lot listen to my concerns and very fun to talk. Thank you and I will always come back to this spot.

Crap service, no organization, and no professionals. How is this a place? UMC urgent care on Marks Street is so much better! read more

CareNow - Business front - Urgent Care Near Me - Henderson, Nevada

Called in today around 10 to make an appointment for my husband. Was told to go online to be added to the schedule. Entered in all his info and insurance info and then waited. Called in around 12, no answer and a dropped call, 1pm same, 2:30pm same, finally just went to Henderson hospital emergency and was taken care of within a matter of 20 mins. I have been since calling to make sure we get removed from there "wait list" but no one picks up and when you press and option it hangs up on you. No wonder this place had such bad reviews. It's 6:07pm now and still no return call, no text message to have us come in, nothing. What a joke. We will not be coming in, ever apparently. Thanks for nothing. read more

Very kind and empathetic staff! Wait list by phone Then walk in when they call! Thank you for taking care of me.

The online system is pretty easy to use however when I got call in to come into the lobby hmm I waited another 2 hours. The guy checking in patients is very rude, not sure what's wrong with him. Anywho I waited cause I was sick, once I was called in the nurse tested me and then the doctor came in 20 mins later. Doctor was super nice and was listening to me which I can appreciate after having a horrible experience at the ER. I would give her a 5+ stars Dr Amelia Holmes. My pharmacy call me 2 hours later for my prescription that was ready for pickup. It is a whole day event just so you are aware. read more

My daughter did everything online before arriving she received a text saying arrive in 15 min we arrived in 8 min only too wait and hour for her to be called back! Plus the employees are rude eating at the front office, smelled bad I. Here, also the air is shut off and in the building it's over 80 degrees we are both sweating! Won't recommend this quick care to anyone read more

CareNow - Parking lot - Urgent Care Near Me - Henderson, Nevada

I have to say that I am quite appalled by this quick care. I went in with a potential broken hand this past week and got an x-ray on my forearm. When I stated something about it being the wrong part of my arm to the tech, I was quickly told that my hand would be included in the imaging. I got a call the next day saying nothing was broken, I still had my doubts however and went in to receive a copy of said x-rays. No hand imaging was included and the image was of my forearm... I am very upset with the way they have handled things and treated me. When I tried asking for them to make things right, I was told I would have to pay for another x-ray even though they are the ones who messed up the first time. I was not taken very seriously and I will not ever be going back. Do not waste your time going here!! read more

I'm here at this location wondering why the staff keep saying that they have a 3 hr wait time to every single person who walks in. There's no one here at this location waiting!!! I mean 0 people waiting. People who work here look like they hate Working on a Sunday !! I get it !!! I hate working Sunday as well !!! That's why I don't work Sunday!!! When I walked in there were 4 people sitting at the front behind the counter talking and chatting it up!!! My 3 year old was crying in pain with an ear infection and that's why I came to this miserable health care of a location !!! Front office staff really need to work on their BS' ing skills . We have been siting here for 1 hour in the lobby with no one !!! Only people going through the lobby is out!!!! Seriously all jokes aside these girls at the front should start being human and think why they really signed up for a job such as this. They make every other health care worker look bad. It's funny their web site states "not to delay your care". This is just BS. Sad !!!! read more

Beware! Even if you have insurance..... You will have to pay a deposit if you do not let them keep your card on file. Last time we put it on file they charged it without any notice. Just go to Southwest Medical down by Target. I had been wanting about this place before but I thought it was just a mad patron. Now that I am in the same position, I would NEVER recommend them. It should be illegal for payment up front (in the form of a deposit) especially if you have insurance. read more

I came to this place because they were highly rated in my area and they have a highly rated supporting hospital. My daughter needed to be seen for an ear ache.The lobby was empty, no one was waiting at all. There were two people working the front desk, one was busy and didn't acknowledge us, the other was short and directed us to tge kiosk to check in. The kiosk directed us to complete check-in on our phones, and the woman told us without prompt to sit and complete the check-in before coming back to the counter. My wife completed the process and went back to her at the counter and she was again short and told my wife to work with the other woman who had never acknowledged us. After check-in my daughter was called to see the doctor and then I was told (again with an attitude) "only one parent". We will not be coming back. read more

Brought my husband here recently. It was around 8pm and did not want to wait 6 hours in the hospital er to be seen so we went here as it was close to our house. They close at 9 pm and there was only 1 other person waiting to be seen. We were guided to an automated check in on line and was seen by the dr shortly after completing the insurance information. She ran tests and gave him his prescriptions. She advised us she faxed his meds to the pharmacy we asked to be sent to and also gave us a hard copy Incase they did not receive. We were out before 9pm and on our way to the pharmacy. Before we left the waiting area the staff was closing down and cleaning up. They started spraying sanitizer at us, I was like wth can you wait until we leave. Also when we went to the pharmacy to pick up his meds we were told they never received his prescriptions. Luckily they gave us hard copies. We later learned they faxed his prescriptions to the wrong pharmacy. read more

They give you a time for your appointment which was 6:36. I made sure I was on time. By 9:00 I was still waiting to be called back. There is a web site to update you as to how many people are in front of you. It said 2 people were in front of me and it said that for at least 45 min. When 2 people were done and left I figured I would be called back. Well to my surprise they called someone who came in 30 min after me. That was when I had enough and I finally left with not seeing the doctor. I will never go back there. To have to sit for 3 hours when you're sick is not fun. I waited all day for my appointment time I would have rather stayed at home and come in a half hour before they call you back. Horrible system. read more

Not very well organized understaffed. I took my wife there. We were there for three hours and left without even being seen by a doctor. All they did was take her vitals test her for Covid and flu and then told her to wait three hours later still no one came to see her. We signed up online and they told us to come in before the quoted time when we got there we still waited three hours never again while I go to this place. read more

If I could give this rating no stars I would. For starters I have NEVER posted a review but I felt this one was necessary. I have been going to this urgent care for about a year now and I haven't had a single visit where I have felt helped. I did continue to go back because it's the nearest location to me and covered by insurance. The last visit was on 10/08/22 having now been sick for 3+ days. I went in barely being able to swallow because my throat hurt so bad. They performed a strep test which came back negative. That was it. The doctor said try some meds at home, good luck. I tried everything in my medicine cabinet and nothing has helped. It has now been a week since that visit and I have an acute bronchitis infection due to lack of treatment. 10/10 do NOT recommend read more

I came here this morning due to a skin rash that occurred yesterday morning. It was at least 90 percent improved by using calamine lotion and taking prednisone at home. I showed the doctor the pictures from when it first started and after it had spread from me scratching and taking a shower in hot water (I did not know that this should not be done). He immediately started discussing Scabies. I asked him what that was. He mentioned "dirty sheets". Hmmm.... dirty sheets. Why would I sleep on dirty sheets. This was after I explained that 3 hours prior to the rash I had shook the hand of a homeless man. I asked if this could have been the cause. He said no. Really? My sheets at home are dirty but the homeless man could not be a carrier of the scabies. Weird. Okay. I thought we ruled out the scabies possibility. He brought it up again. I asked where do they come from. I asked how long they take to appear. He said about 2 days. I thought about it and said that I had return from the Dominican Republic about a week ago. I stayed at a resort. I There was potential there only if he had not said 2 days. He kept choosing that words. Unfortunately, I now think he is closed minded and has lived in Nevada too long. I am a married woman that lives in a clean home with my husband. I think he's hot his mind in the gutter and needs to listen to his patients I researched scabies when I came home. They typically leave bumps between the fingers, under the bra line, in the groin. I did not express or show any issues on those areas. Also they are pimple like. I had what looked more like a heat rash upon onset and by the time I had my visit it was just flat, red areas. Certainly not pimple like. Scabies comes from mites and they burrow into the skin. You can actually see where they moved under the skin. This doctor is not good and should not be diagnosing anything. I give 2 stars because the staff is nice. read more

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Save yourself the trouble and go elsewhere. Every time I go here it's an issue , either you wait hours when you get called in , or they let you set up an appointment and there is no physician . I called to ask if they took infants and they said yes 3 months and up , so I got on the list and waited 2 hours ! When it was our turn to be seen they told me they don't take babies under 6 months . Waste of time ! Spend the time driving to a facility that's more professional and can do their job . read more

Did the online booking no problem. Watched for a text, but didn't get it until after they called me. Got to the facility, checked in and was seen 5 minutes after that. Saw. The NP and it was about 20 minutes to finish get a prescription. Staff very friendly and professional! read more

Online check-in and estimated appointment time are bullshit. We are here an hour and a half past the appointment time and the nurses are more worried about getting their own shots to be compliant and taking care of the patients would not recommend will not ever be back. read more

Went in for chest pain and sore throat. Won't let spouse back with patient. Even though memory is horrible. Horrible bed side manner. Rude nurse. Doctor and nurse doesn't listen. Worse care I've ever had. Stay away from this place. read more

this place should be between 0-1 stars. They have the worst customer service and the ladies sit at the front with attitudes. We were advised that appointment was within 15 min and had completed everything online. Took almost an hour for my wife to get to a room and the waiting room was vacant. It's almost unbelievable that this place is even in business. It's supposed to represent the Sunrise Health System but is just a sham. I have been a paramedic for over 30 years and have seen the worst of the worst. This is right there. As a prehospital medical professional, I recommend you stay far away from this place. So yourself a favor and drive the extra two miles to the quick care home n van wagonen, just off lake mead. read more

They won't treat you if you have a primary care doctor. Won't even prescribe Tylenol if you have a primary care doctor. Primary care doctors aren't available on a urgent basis, so what is the point of "urgent" care if they won't treat you? Also they fail to tell you that until after you have waited for over two hours. read more

I've had to go to this place a few times as this is the closest urgent care. Let met save you some long-term hassle, just avoid this place at all cost. It's hit/miss if they'll accept walkins because the place is always overcapacity and the waits are long. Even if you go first thing in the morning before they open. The front desk staff is hit/miss as well. There have been times where they're super nice and helpful, even if they have a crazy long line of people but that doesn't negate the terrible experience. God help you if you interrupt their gossip time to check in. The nurses and the doc are really attentive so they have that going for them. I'm now working with my insurance to fix their incorrect coding. Don't bother calling their billing department. The lady that answered was snarky and rude and told me too bad, the bill is what it is, and she won't correct it. She continued to tell me my diagnosis and why I went in for my visit. Which was all INACCURATE. My insurance was floored and is now handling it. I get it, people are crabby because they're all overworked. But who isn't these days? That doesn't mean it's ok to take out your unhappiness on customers. If this job is so terrible, there's a handful of other places that are hiring. Bedside manner is absolutely non-existent with the majority of admin staff. read more