I came to CareNow after suffering with major breathing issues related to asthma that was exacerbated by the unusually really pollen season due to the warm winter we've had. This was one of the best urgent care experience I've had in a while. The front desk people were polite and I doubt I waited more than 5 minutes before being brought back to see someone. The nurse taking vitals was friendly and the nurse practitioner who I eventually was also friendly and gave a thorough assessment too. She made sure I understood the treatment she prescribed too. Now, only a couple of hours later, I'm breathing better than I've been in over the past two weeks! I'm definitely coming back here for any future urgent care needs! read more

Although this CareNow location accepts walk-ins, I highly recommend making your appointment online to significantly reduce your wait time. I scheduled online, uploaded my documents, and was able to track my place in line through ClockwiseMD. I received a text estimating my appointment time was 10:28AM, but the ClockwiseMD webpage kept updating and showed my appointment time would be at 10:52AM. I would suggest using the original text wait time because I received a text at 10:20AM that I was ready to be checked in. I arrived at 10:32AM and was seen at 11:20AM. I appreciated being able to see live updates through Clockwise MD instead of sitting there wondering when I'd be called back. It was really busy so I can see why my wait time was pushed back. Shalee was my medical assistant! She was very kind and professional. She took my vitals and explained everything to me clearly. I waited only a short time for Dr. Selena to come in and explain my results. She was friendly, thorough, and made me feel comfortable to ask any questions. The front desk staff (Armani, Chris, and a trainee) handled everything efficiently during what looked like a busy shift. While they weren't overly warm, they were polite and professional. Overall, I had a good experience at this CarNow and would return here again if needed! Note: This location is covered under my insurance, but I did still have to pay a $50 copay, which is standard with an urgent care center. read more

I had picked up my son at his work ; they called me to say he had severe abdominal pain. Did he have appendicitis? What about a bowel obstruction, a volvulus or something else? He was lying down in a pool of water because the pain was so bad & he was sweating from pain. I had looked for an urgent care on his insurance & even checked in from my phone before I drove him there. I pushed him through the automated door with their wheelchair & filled out all the forms & paid the $75 copay fee. I was stressed. My mind frenetically raced. I didn't time it but the son was seen by Dr. Michael fairly quickly. I got the names of everyone - Armani, Cynthia, and Timory who took care of him & contributed to his care. They all made a daunting situation terrific & eased my concerns. It ended up with him having surgery later. I feel like once u have a health problem, it's chronic half the time. But I'd definitely go here if I needed anything even tho it's on the other side of town.... read more

CareNow Urgent Care - D' No videos wall poster at Care Now Henderson Tues 11-5-24 - Urgent Care Near Me - Henderson, Nevada

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Walked in at 7:38 lady upfront asked if I checked in online I told her it was not available but it stated walkins available till 8 pm . I went to check in as a walk in which usually means a wait which I already had in mind . The lady upfront said I think we are capacity amd told me one is on the other side of town . When I asked her to ask if they can see me she became obviously aggravated and said ( I hope you have cameras ) either way we are really behind so you may here for awhile . We'll who wants to continue to be treated at a place where its very obvious im am not welcome . If a patient comes in for urgent care visit please take the time to patient and remember why yoi are in Healthcare if it impedes on your schedule find a new job . read more

CareNow Urgent Care - Here is where it states on the website walkins welcomed - Urgent Care Near Me - Henderson, Nevada

I highly recommend this urgent care location! During my first visit, I experienced a short wait time and was able to complete my appointment within under an hour. The online check-in system is convenient, providing an estimated wait time and allowing patients to input their ID and insurance information. The staff was knowledgeable and provided excellent support. Parking is available right in front of the office and this location opens at 8am everyday. read more

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The doctor walked in, push on my finger, said does this hurt. I said no, he said well there isn't a splinter in it. One week later a hand surgeon removed the inch long splinter from where it was embedded in my finger. Three stitches. Doctor is an idiot. What really burns is I actually have to pay for this non-service. read more

Doctors & staff have been changed out since I was there last. They are impatient, zero bed side manners and two hour lobby wait. Not the best for sure . read more

CareNow Urgent Care - Urgent Care Near Me - Henderson, Nevada

Visited the urgent care on May 1 having difficulty breathing and spitting up blood. Checked in late afternoon and was immediately ushered back to exam room. After evaluation was given a Nebulizer breathing treatment and steroid shot. They took chest x ray and determined left lower lob infiltrate ( Walking Pneumonia). Prescribed antibiotics, steroids and cough syrup. Staff was amazing! Everyone was professional, pleasant and on point. Special thanks to Joslyn and Isabella! read more

Arrived here as quickly as we could as it was the only urgent care around us that said it was open (9 pm). We arrived at 8:03 pm and the young lady at the desk told us they closed 5 minutes ago (with an attitude). I looked around and saw roughly half the lobby was full. I told her it shows online you are open till 9? And again she answered in condescending tone "we are closed." Won't be back here if the need were to ever arise again. Seems like this young lady could use some additional training on how to treat people. read more

Expectation management! I asked them what the wait time was when I arrived. They said 45 min, I waited an HOUR JUST for TRIAGE!!! They said it would be at least another hour. When I said WHAT, I've already been here and hour. She said some people have been there over two hours. If they had said more than two hours from the get go, I would have gone somewhere else!!! Clearly they are inappropriately staffed. read more

What's the point of allowing online appointments if you still have to wait 2 hours to be seen?

The staff is very friendly - the wait times are not. Pro Tip: You can check in early at carenow.com but remember to do it at least an hour or 2 before you arrive. I found out today that you can check in online and then they will call you 30-45 minutes before you should be here. This will give you some time to stay home and relax before having to wait in the cold corporate waiting room of the urgent care. I checked in when I got here today at 3 and was called to be seen at 5:30. I will definitely remember this for next time. The facility is very clean minus the floors and water fountain. While I was pouring my water I noticed the spout is brown and looks like it has never been cleaned or replaced. I threw out my water. The floors feel like there's a layer of dust on them, as though they haven't been cleaned in weeks. But you can see in the pictures that the rooms of the facility is very clean and though I didn't get a picture, I can attest that the bathroom and waiting room is as well. They always play a movie for the kids, and some of us adults, to ease the waiting. This makes bringing children at least a little easier, though their patience lasts only so long... As I mentioned - the staff is very kind and lovely. They're why I come back. (Well, that and proximity.) It would be 4 stars if the water fountain wasn't disgusting. *update: I changed my review to 4 stars because despite the water fountain (which can be avoided) the doctors are really amazing and kind. read more

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Dr Selena and staff were awesome! Highly recommend. Hopefully will not have to go back anytime soon, but definitely will when needed.

No good morning no smile did u check in on line I need to see your insurance to see if we take it will be and hour and 15teen min wait..u might encourage your staff to smile be courteous and none of the above from all 3 at the desk..will not return..the staff can make all the difference to the patient if they treat u nice read more

I got in and out here very quickly after work (4pm) and the staff was friendly, attentive and helpful. Online check in was easy and fast. Once in the room everything went smoothly. They were able to explain the diagnosis and treatment plan for me and I was happy with the whole experience. The nurse practitioner D. Linton was great! read more

These physicians are all horrible and don't offer any real help whatsoever. Save your time and go elsewhere. It seems like they don't care what you come in for because you never get any answers or proper help. read more

Good care long wait but good care Pretty attentive to people who come last minute which is great read more

best hospital/quick care i've ever experienced. everyone is so nice, patient and attentive. wait time was also very fast, i recommend checking in online to reduce it but i still only waited in the lobby for about 5 minutes. read more

I came into this urgent care literally right before closing time and the front desk associate Armani was so kind and understanding. She told me that it was okay and that my son would be seen shortly. The doctors and the rest of the staff were so nice and made my son feel super comfortable which was a plus bc my son was really nervous and just not in the best mood. I just wanted to say thank you guys so so much!! read more

This place is amazing! The front desk receptionists are really nice and quick. Dr. Wilson was the best. We waited maybe 20 mins or so and were probably there for 30 mins total. Ps this place always has great movies playing so waiting goes by so fast! I once saw Hannah Montana, ratatouille and today was shrek! 10/10 experience! read more

CareNow Urgent Care - Tv - Urgent Care Near Me - Henderson, Nevada

I showed up and the front desk gentleman said it would be about an hour. It's been over an hour and I still haven't been seen, nor has anyone asked for my copay. I was here last week for the same reason and they didn't fix it or give me a diagnosis. read more

Do not give them your bank card. On August 10, I went to urgent care because my Primary Doctor was closed. I spoke with reception several times prior to seeing a Doctor to ensure I would not receive an unexpected bill. She entered my insurance information and assured me twice that I would not receive a bill and that nothing was due to be collected for the visit. They took my debit card and showed me their policy, which states that in the event a balance is due, I would receive an email notification 10 days prior to withdraw in order to address it. I did not receive an email from them apart from the August 10th appointment confirmation. They could not provide documentation that they sent me one. I received a bill by mail that said I owed $126 with a due date of September 23rd. September 6 returned to urgent care office and a different receptionist confirmed that I should not have received a bill. She said my balance to be collected at the appointment was $0 but suggested it was an insurance issue. She said I must call billing department Monday morning to correct it, as once it leaves their office, it's out of their hands. Monday morning, September 9th I got a notification my account was already withdrawn, well before the stated due date. I called billing and the representative told me the office must handle it as they could not refund or stop a payment on their end. I went back to the office and spoke with two receptionists and a manager. The manager apologized and told me I should have been told to pay $100 up front. Apologized several more times and stated she would retrain the receptionists and talk to them but that she could not reverse the bill. Misrepresentation and zero accountability. Last, the medical services were also an issue. After my appointment a nurse came in and handed me discharge paperwork. I asked her if I had the diagnosis I had suggested and been tested for. She said no. Doctor didn't come in and I left. Looked at discharge papers in the car that clearly stated I DID have that diagnosis. Confused by the miscommunication of nurse telling me I didn't, I walked right back into the office and had to wait forever for the Doctor just to come back and even tell me the diagnosis. read more

CareNow Urgent Care - Withdrew from my bank 14 days before stated due date with zero notice. - Urgent Care Near Me - Henderson, Nevada

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There is no compassion for the patients by the receptionist. Told you can only be seen for one health reason, and just ignored the fact my wife was limping. Second couple comes and the woman has a broken arm, and the receptionist says to upload ID online, this woman was struggling and said it will be difficult but I guess she has to find a way. Without offering solutions, the receptionist dismisses healthcare concerns and treats you as if you were at the DMV. I wouldn't trust this place to treat my family or friends. read more

Unfortunately, I can only give 3 stars for the clinic, due to MONIQUE'S poor attitude and unfriendliness. As someone who is checking in patients, she should have a better attitude! I called the clinic with questions before I arrived for my appointment, and because I hadn't received my new medical cards yet, she said that I still needed to complete the registration and put it as self-pay. Well, she didn't tell me that over the phone, which is something that I had called out. From then on, all I got was an attitude from her, eyes being rolled and dirty looks. She's extremely unprofessional, and should not be working in the front checking in patients if that's the type of attitude she wants to have. Obviously people are coming to urgent care because they're not feeling well, so the last thing they need is an attitude from the staff. I hope she sees this review, so she can go enroll herself in an empathy class, but my recommendation would be to fire her! I'm clearly not the only one that has commented in reviews about her...Other than that, the nurse and Dr. that we had were amazing! read more

I originally tried to get my mom a virtual visit but they said she'd need to come in to give a urine sample (UTI). They were SO sweet and thorough on the phone and made sure we were all set up to be seen in person. We arrived in person and it was clean... and big to give wheelchair space. We were seen almost immediately and the girl that took the vitals and intake was amazing! Doctor Michael Wilson, is who helped my mom. Oh my goodness is he just PERFECT! Soft spoken, gentle, sweet, caring, and full of knowledge. He is patient and so ready to share his thoughts about the best course of action. 10/10 experience. I wish that doctor Wilson was our PCP because he's just awesome!!!! read more

I finally gave in and decided to visit urgent care. The process to put me on the waitlist was easy. All I did was select that I'd want to be placed on a waitlist after 11 am and notify them how long it would take me to drive to their location. Then I filled out all the paperwork on my mobile device. Note, it is a weekday and their weekend was filled quickly because I attempted to get on the waitlist on Saturday, but they had no more availability. Sure enough at 11 am, I received a text message that they were ready for me to check-in. Check-in went smoothly and my wait time wasn't too bad. My appointment was really quick, but the doctor was still informative. I received physical prescriptions and was able to bring them to my pharmacy of choice. I guess I'll report back to let you all know if I was properly diagnosed :) but I do know the medication I started today made a difference. So once again, for anyone considering a visit: Attempt to get on their waitlist instead of walking in to save your sanity and wait in the comfort of your own home. Do not show up until after you receive the text message to check in. Complete all of your required paperwork ahead of time, so your check-in will be quick. read more

Staff were wonderful! Kind, empathetic, knowledgeable practitioners with great bedside manner! And on top of all of that, they were extremely efficient! Big thank you to your team, you are appreciated!! read more

I cut my hand, and they took me right away. I felt like my pain was an inconvenience to the Nurse practitioner. I wasn't going wild I was just in pain i was wincing. She said "calm down" "sit up straight" "dont slip out of the chair" "I didn't even touch you yet" " you shouldn't have any pain, it's numb" "you're dramatic" I'm 58 years old I've had a lot of different procedures done medically and I have never had any doctor or nurse practitioner talk to me like that, or treat me like I'm acting over the top. I felt that my understandable pain was extremely troubling to her. I hope she has a better bedside manner with others when they are in a vulnerable position. read more

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I have used their doctors and nurse practitioners several times and they are always efficient and pleasant . I would recommend them !!! They have X-rays here if needed too. read more

The others giving poor rating to this clinic are correct - even when waiting online the system will tell you to come in 'now' and you still have to wait. I asked why the system told me to come in, the 'child' - she couldn't have been older than 19, gave me some stupid excuse. Why hire someone to a front desk medical position that has no empathy. I'm not here because I feel well. Waited 40 minutes and then was escorted to see a nurse practitioner who said that I needed a chest X-ray but the one X-ray tech they had is for all branches and I'd have to wait an hour. It got better at the end so I'm going to raise to 3stars. read more

MONIQUE AT THE FRONT DESK TURNED MY 9 YEAR OLD SON AWAY. I walked into carenow with my 9 year old son at 820pm on 1/18/24. I was asked right away by Monique if I checked in online. I told her no. She immediately told me that why are not accepting anymore patients because they close in 40 mins. Monique did not even glance at my son yet assess him or ask a reason for the visit. She told me of where the 24 hour CareNow is located. My son has a chest cold, could not stop coughing and it was making his breathing labored. Carenow upper management please contact me. I want to know how this will be fixed so it will never happen again. read more

I ignored the negative reviews and had to come to this location this past Saturday after my fiancé and I suspected our daughter had a ear infection, her local pediatrician office was closed for the weekend. I made a appointment as soon as I got out of work and not even five minutes later they said I was checked it so we drove to the clinic. The positive about this place is that you can submit your insurance information online and is really quick! My copay, thanks to my fiancés job insurance, was only $25. We arrived and the front desk nurse was great. Waiting in the reception wasn't long so we waited for 15 mins, once we were in our room waiting for the doctor he arrived within 10 mins (a nurse also came in to take my daughter's oxygen and other small information, she was super sweet to my daughter). Our doctor (older gentleman, can't remember his name) was really patient with my daughter (who is very shy to new strangers) and made her feel comfortable, he confirmed our suspicions and she indeed had a ear infection. As soon as he finished answering any questions I had we went on our way to our local pharmacy before they closed. I was really happy overall, my fiancé as well. It's unfortunate others had bad experiences here, but I can't say the same in the times I've been here. I definitely keep on coming back. read more

UNQUALIFIED, HEARTLESS DOC and SLLLOOOOWWW! Sports physical is all we came for... WHAT A JOKE! I filled the papers out, as I have 17 other times for my girls who have played multiple sports for over a decade. We waited over 3 hours... for a 10 min sports physical. The front desk lady was very sweet, and she's the reason this place got a star at all! But it took forever for us to get called. Once called back, the nurse assistant took her vitals and then left the room (as normal) but then it was another 20 min before we saw the PA. She was not friendly when she entered the room and seemed annoyed that my daughter and I were being silly. She went through the paperwork, did all the physical elements with my daughter- passed them all without a problem. Then the PA said she couldn't sign off for my daughter to be eligible to play because I wrote on the form that my daughter had "genetically low BP". It's not a problem and she's played sports her entire life AND been signed off on her sports physical every season for volleyball, basketball and track. In shock, I said, you took her BP. It's not dangerously low, (104/78). It's not even low enough for a doc to treat it with meds. The doc said the BP was fine but because I mentioned she has low BP on the form, she won't sign off since she doesn't know her medical history. There is no medically history - her BP is just low. There is no medical treatment for it and her doc says she's fine. We went to urgent care because her pediatrician couldn't get her in fast enough to turn it in for school. So we waited at this urgent care for a PA to say we had to go to her pediatrician... WHAAATTT??? Then she said if I had LIED and not mentioned her low BP on the form, she would have signed off on her. Whaaaatttt, you just told my teenager to lie on her medical forms so she could get it signed off?? I was livid by this point and the doc lost all small ounces of credibility she had... she said they don't have medical records so she can't sign off... again, whaaaatttt??? Of course you don't have medical records- of ANYONE, you're an urgent care! Good grief, my daughter plays 3 sports a year and has for so many years I've lost count- I am telling the doc she has ALWAYS played with the same BP... no doc tells her she can't play or I wouldn't have brought her to a urgent care for her physical. It was supposed to be in and out... yeah right! This PA- Crystal Ryder is an absolute joke! Not an ounce of kindness in her soul... and ZERO common sense. We walked our, wasted $25 and nearly 4 hours! Pro Tip: make the forms generic, make sure you document nothing and they will sign your physical! Unbelievable! Update: My daughter now has her physical and we will NEVER set foot back in that disgusting location who hire incompetent PA's who lack common sense! read more

Average care. Pleasant staff. Suggest you only go here for Covid or the flu. I took a bad fall and needed x-rays and pain meds. Their website advertised that they have an x-ray machine but once there, I found out the technician is a roving technician so I had to wait until she showed up. Then I was told they are only allowed to do two x-rays (my foot and my knee), so they could not do my back. I was diagnosed at first with soft tissue damage, but a follow up call asked me to return because upon further review of my x-ray, it was determined I had a fracture of the patella. I was given a copy of both x-rays, but unfortunately the orthopedic surgeon I saw afterward could not open the x-ray desk I was told they are not allowed to dispense pain meds. I should have gone to the emergency room for something this serious. The waiting room is nice and clean... read more

I'm from out of town. I came by tonight with a hacking cough and dizziness and the lady refused to check me in. I told her I wasn't feeling well but she refused me. Do not recommend this place. read more

This place is so beyond awful and ridiculous. I won't get into too much detail about Margo Smith shaming me for being extremely sick during my pregnancy, was looking for nausea relief, offered no helpful advice and she accused me of wanting drugs and wanting my baby to come out with three eyes. She was insanely rude and unprofessional, and tried to talk loudly over me the whole time. Then I was charged almost $200 for a pointless visit. Now I'm getting a letter I'm being sent to collections for $7.80. Just avoid this joke of a place at all costs, go to any other place before this one if you want to be treated like a person. read more

The staff were all outstanding this morning . Care was impeccable. David Linton NP really listened and did an actual physical assessment. As a nurse myself, I was very pleased with the care that my husband received. Very detailed explanation and patient education and his prescriptions to address his symptoms were spot on. Thank you NP Linton for really being an excellent practitioner. The agency should be pleased to have you work with them. read more

After two hours of waiting we saw a doctor who doesn't know what he was doing. We went there because of my son's ear was swollen so bad and his piercing got stuck in his ear. The doctor tried to remove the piercing with Pliers but he couldn't and only made it worse he said it needs to be cut off and referred my son to an ER and it was so easily removed by hands there in a blink of an eye. read more

Absolutely incompetent! They never called me after I filled out all online paperwork and checked in. Then I drove there and they said no there system was down. The clerk looked like He was ill! Then they wanted me to fill allthe paperwork again. i said forget that and went home. read more

I went here mid week around 1 PM to get my DOT physical. When I arrived, there was about four more people in the waiting room. The girls upfront were excellent. I only had to wait about 20 minutes before I was seen ,the nurse was outstanding and Dr. Wilson in the back did a great job of explaining everything that he was doing for the physical step-by-step. I normally go to Concentra on Polaris because they're open 24 hours and I go late at night so I don't have to wait as long because they're usually pretty busy in the daytime but this place was so much more convenient. Will definitely come back here again for my next DOT physical. read more