If I could have given zero stars that would have been how I really felt. The place should be called Care Never. I had to over advocate for my son's care because our whole visit with the actual doctor was so rushed. The front desk staff moves at the pace of molasses. 0 out of 10, would NOT recommend. read more

Over an hour wait and we still haven't seen a doctor! Considering we waited at home till they called us to come in because of Covid, it is frustrating! read more

CareNow - If you are in a hurry, don't come here! We have been here for a hour and haven't seen the doctor yet! - Urgent Care Near Me - Henderson, Nevada

Front desk is horrid...those girls are ALWAYS rude. I've come here several times over the years and I can't think of one time they have been nice...Drs misdiagnose EVERY time, if they will even see you! You have to tell all your medical symptoms and history right at the desk with EVERYONE in the waiting room listening... Here are 4 instances of misdiagnosis from them to take into consideration before wasting your time and money or possibly dying: First...I came here with severe stomach pain. It was unbearable and had lasted for several days. Almost felt like excruciating gas pains in my intestine... The male dr had told me I took too much Tylenol (he was in the room for 2 minutes and left) I told him I was in pain before I took Tylenol and it was 3 that I took. He still insisted that's what it was and sent me on my way... Fast forward 2 days later and I could hardly stand the pain so I went to another facility and found out I had diverticulitis... Second: Went in about a year later with bad neck and head pain... Same male dr came in and told me I slept wrong...as soon as I saw him walk in the door I was disappointed it was him because he had not been good the last time...I had told him it wasn't sleeping wrong there was more pain than that and was crying I was in so much pain... He was on for 2 minutes and sent me on my way... Turns out I had spinal meningitis...thank god I caught that!! Third: Now into my husband who had tested positive with covid 19...10 days later it started to go into his chest. He was recovered from the "flu" part of it but had a bad cough and still couldn't breathe and it was progressing. We came here and he got a female dr who said his lungs sounded clear and he was fine, I insisted he get an X-ray she had refused...(WE ALL NO COVID IS RESPIRATORY!!! LIKE REALLY??!!!) Went to another facility not happy with Care Nows diagnosis and found out he had the start of pneumonia...thank god we caught that one!!! He was treated. Fourth: And most recent... I made an appointment for my 13 yr old daughter here because she had a cough and a cold and fever. Same day she got up to go potty and fell like she had passed out...I had told the very rude front desk gal that she had passed out and she instantly said she needed to go to ER. I had said "but you didn't evaluate her" She said it doesn't matter she's dehydrated and needs IV I said but she's in the waiting room and you haven't evaluated her yet and she might just need antibiotics She said they wouldn't see her she needed to go to the ER. We left...went AGAIN to another facility and got treated!! When we get sick, we don't know what it is ever and the whole point of going to a dr is to be told what it is!! The emergency rooms are full and for severe emergencies only!! That's why they have quick care facilities!! For when you can't get to your primary care physician or DONT have one!! BUT do not go here unless you have the sniffles or need a covid test. That's all they are great for! I have a feeling someone is going to sue the crap out of these people one day! read more

I haven't established a local doctor since moving, so when I got pink eye, I tried to find a doctor who would just call in a prescription, but had no luck. Finally, I went to this Care Now after trying twice to call with no answer, just so I could hear a doctor say, "Yup--pink eye," and the person at the desk said, "We don't have a doctor today." What the heck??? What kind of urgent care business can't manage to staff themselves with doctors? That's REALLY bad. She said I could do a virtual visit, and yada yada yada, several hours later I was connected to a PA in New York who said, "Yup--pink eye," and called in a prescription. Such a ridiculous waste of time and gas. My suggestion is if you call an urgent care clinic and no one answers, don't assume it's just because they're busy. It could be because they feel no urgency about your care. Good thing it wasn't something dire. I WILL NOT darken the doorstep of this place ever again. read more

After not being able to get in with primary Dr and then a lack lustre experience at our local ER this place was a breath of fresh air! clean, well staffed and thorough care for my child. All staff were incredibly thorough and attentive as well as having such wonderful bedside manner toward my child. Thankful for resolution. Highly recommend if your child is sick. read more

I went there for an ankle injury. I read previous reviews and was concerned. I was also worried about Covid as I am high risk. I was very pleased with the care from the front desk to the Physician Dr Olsen. I never had a physician spend that much time with me . Andrew was very gentle. I got everything I needed. I would not hesitate to go there again. read more

CareNow - Ow - Urgent Care Near Me - Henderson, Nevada

After reading the reviews it seems to be a lot of the same complaints. Especially about the front desk lady who is extremely rude and obviously hates her job. Seeing all the complaints about her and seeing she still has a job and hasn't adjusted her attitude should tell you how little care goes into running this clinic. The first person you see when you are sick and in need of a little patience and care is the front desk person. This is your first initial interaction. She was the one to the left while looking at the desk. And here I am seeing her telling off a few customers and being extremely condescending and had an attitude when she had to explain things to people. I know it's hard dealing with frustrated sick folks but having a little compassion and sweetness isn't that hard to help someone get thru a rough patch. The young lady to the right was so much nicer. Also, I got to listen to bad attitude gal whisper shit talking about customers that annoyed her and saying how fed by up with her job she is! If she is like that an hour into her shift I would hate to deal with her at the end of her day. Also, the wait time is ridiculous. I was there about 5th to 6th in line right at opening at 8am was told it would be at most an hour to get thru 7 people ahead of me. By the time it was 1030 I asked where I was in line and she said fourth! So wait I was seven and in 2.5 hours 3 people were seen. I knew that was a lie because I had seen people who were behind me in line at 8am come and go. Finally I was rudely told I was next (someone who was behind me in line got called back in front of me). At 1134 I was seen for a few minutes and given antibiotics and no real answers or how to address my headaches swelling or pain. You would think getting there right when they open and getting in the beginning part of the line at the front you wouldn't be leaving at noon or seeing a doctor hours later. But that's what happened. It felt very factory like pumping out easy meds and basic diagnosis and numbers are more important than the care received. Also, be careful when they say they will call you if you wait in your car. Luckily I came back inside when the wait was getting ridiculous because as other review stated they may not call you and you'll get skipped. I never got called just someone coming out to the waiting room yelling my name even though I was signed up to be called when ready! Another note about front desk lady at 945am she was already giving an average wait time of FIVE hours to anyone checking in or calling. Alot of customers were also frustrated they checked in for x-rays or drug tests and some drove over an hour for it only to be told those people were not working today. Just seems like a really poorly run system that needs an overhaul. If you don't want to feel like nothing but a number, wait hours for a bandaid fix and deal with rude employees I highly recommend going someplace else! read more

CareNow - My fed up face hours into the adventure. - Urgent Care Near Me - Henderson, Nevada

If you try to complain on their website, you CAN'T send it to them! So here it is HCA Healthcare: This will be my first of many bad reviews of your provider. I checked in online this morning with blood in my urine. After waiting a long time. I was called by an employee asking me to complete the online registration. I told her I had just visited 10 days ago, and that they should still have everything from that visit. She told me that was okay then. When I was sent a message to come in and, drove the 20 miles to your location. When I arrived, I was then told AGAIN I needed to complete your online registration first. I asked for a supervisor. She didn't care what I had been told. She gleefully told me that if I had visited yesterday, I'd still have to register again. That's ridiculous! You can have all the policies you want, but the industry standard determines how much you can screw with your customers... They'll just go somewhere else, like I did today!! A return customer, you'll never see again because of your unreasonable policy. I have NEVER been asked to re-register DAILY at any other business in 65 years of life on this planet! When I asked, "You are pretty busy, you don't need my business." "The answer was, "Yeah, you can leave." So I did, after it was clear that they had put me "back in the queue" for not registering when I was already told it wasn't necessary. BTW, I consider blood in urine is fairly serious. It is the first time it's has every happened to me. It seems YOUR people are more concerned with their procedures than helping sick people! You have competition for customers/patients, ACT LIKE IT! read more

Did a check-in on line, was notified at 1400 to come in to be seen, it's now 1530 and still have not been seen. Why do precheck if the wait time is the same as a walk-in? Seems counter productive and a waste of time. read more

Maybe at a different location they're nicer, but not this one. Prior to walking in I had called for information, the young woman I spoke with was very unfriendly. I scheduled a web-in online, after 6 hours of not receiving a text to come in, i called for a status and was told "we are still working on it and will send you a text in 45min- 1hour." I received a text in 15 minutes. I walk in, only to realize the young lady attending me was the one I had spoken with over the phone twice earlier in the day. I'm walking up and she rolled her eyes while asking what I was there for, in a bothered tone. I am going to assume she is new because there was someone sitting behind her as if training her, but not 100% sure. It was a beautiful black curly haired woman, but nasty, uncaring customer service type. She finished checking me in and I sat down after filling out a check form (for COVID symptoms). In the lobby, you can hear everyone's conversation, including those behind the counter, even when they think whispering helps them...it doesn't. The older lady sitting to her left seemed to care even less about customer service or work ethic. She instructed to "not worry" about customers who try and argue....I was sitting in lobby and no one was arguing, a young man misunderstood the web-in directions and they treated him poorly when lacking in providing helpful information and correct procedures. Anyway. I'm in the lobby now waiting to take a COVID test for work. I've taken one before and I don't get why I have to wait an hour to swab my nose. Other than that, location is clean and enough seating space for social distancing. While you wait, you can eat in surrounding food spots in the shopping center, or even go grocery shopping and kill 2 birds with one stone! Update: test results for COVID are given in 20 minutes. They have you wait in the back room they send you to. And then after they have you wait about 5 more minutes for paperwork. Very time consuming, so put aside your whole day for this. read more

Just a urine collection for pre employment. Was told there would be a 3 hour wait! Smh Under staffed???!! The only TV was tuned to a foreign channel?! France 24?! UNBELIEVABLE WON'T BE HERE AGAIN. read more

I tested positive for covid and went back a week later because I'm just not snapping out of it. I was told there's nothing they can do for me and they sent me to the ER. Are you kidding me? I found another urgent care that gave me an inhaler, steroid and cough medicine. No wonder the hospitals are overwhelmed! Never again. Edited: I asked at check in and check out if I owed anything over my insurance and was told "no", then got a bill for over $600. read more

Online web register was convenient and saved me a lot of waiting time. Was text to come in and was seen within 20 minutes of arrival. Staff were knowledgeable and acted like they cared as I felt like they listened to me . I was prescribed accurate medication for my diagnosis. I was very impressed with the care I received and would definitely go back if I need good medical care. read more

2nd time here and I just finally walked out. Rather stay sick then spend another minute in this place. Staff seems nice but logistics are horrid. Sick people pile in the lobby for 2+ hours before they're even seen. Only system is a joke that barely works. read more

Everyone here is always kind and helpful! The front desk staff keeps busy between check-ins both virtual and in-person. Still they manage to make sure to take the time to answer their phones, answer any questions I may have, all while being courteous and kind. They have helped me with every ailment you can imagine and also helped get my baby in quickly when he had an ear infection. Doctor is quick and efficient, as he should be at an Urgent Care. If you want a long in depth conversation you can always follow-up with your primary care Doctor. I still was very satisfied with every visit here for myself and my family. Thank you!!! Lastly, clinic is well kept and very clean. Please Note: this office is exceptionally busy so I highly recommend the web check-in so you can patiently wait in the comfort of your own home. Otherwise, the wait times can be hours in-person, which I have done when necessary. You can wait in your own car but I still prefer getting up early to sign up for the web check-in before it fills up for the day. read more

Shout Out to this Urgent Care Team! I made a same-day appointment online to take my 81 year old father to get checked for wheezing and a cough. We were taken to a private room within 5 minutes of arriving in the lobby to take his history and initial screening. They performed several tests while waiting for the doctor ( approximately 15 min). Dr. Mosqueda was personable, friendly, empathetic, and showed genuine concern for my father's health. She explained the results of the tests and treatment plan very thoroughly to include follow up care needed. On Monday, I received a call to let us know there were no additional findings in the tests that were run. I can only say THANK YOU to this team of professionals and praise their commitment to providing EXCELLENT Care in the Henderson Community! read more

Receptionist and accessibility 5 stars Doctor Roxanne 0 stars I came in couple days ago trying to be seen. I was explaining my situation to the receptionist all you hear out of nowhere the doctor Roxanne yelling from across the room saying I can't check in using my insurance and also yelling my reason for trying to be seen. I was so embarrassed. The receptionist did take the time to help me out and told me what steps I needed to take which I do appreciate it. I was able to get things sorted out. I doubt I will be back if she's there. If I'm doing something wrong or if there is an issue as to why I'm checking in let me know in a non degrading manner and don't yell out my personal information for everyone to hear. How would you like it if that happened to you? read more

I had been super sick for 2 weeks, my primary doctor was over booked due to the Virus going around. The doctor here sent me straight to the ER & if it wasn't for his fast thinking it could have been worse. I ended up needing emergency appendix surgery. Thank you to the doctor & staff for seeing me fast & getting me the right care. read more

CareNow - Front desk! - Urgent Care Near Me - Henderson, Nevada

Ok, if I give this place a great review, can the rest of Vegas please not come here?!??! I literally drive across town to go to this urgent care because it's the best one in Vegas in my opinion. However, DON'T TELL ANYONE!! If you check in online, they will literally call you and tell you what time to show up. I have never sat in the waiting room for more than ten minutes. Furthermore, this place is so clean compared to some of the other crackhead urgent cares in town. Every doctor I've dealt with here has been fantastic too. My husband refuses to listen to me and he goes to the urgent care near our house. Over there, he sits around for two plus hours and has a bunch of weirdos to deal with in a subpar waiting room lurking with germs and contagion. Meanwhile, I'm in and out of this place and have my RX filled at CVS in less than an hour for all of it. Hands down - best urgent care in Vegas! read more

CareNow - Clean rooms at this place - Urgent Care Near Me - Henderson, Nevada

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My granddaughter has a 105 temp and her mother calls to get a spot? WThell is a "spot" Her mother should have blasted thru the doors and get somewhat immediate attention. Next time go to urgent care. Utter baloney to call and make a "spot". CareNow, IMO, means care NOW, not 2-3-5 hours for a "spot" - aka appointment. read more

This was the biggest waste of time and my $75 co-pay. I had a terrible cough, felt feverish, diarrhea, and a rash rash trough my body and ONLY got an ointment for my skin?! My concerns were about being well for my upcoming cruise and the doctor tells me to see the ship doctor because once we are out of the port and in International waters that the rules are different?! WTF! read more

Took my son in law in for sutures and the NP acted like it was the end of the world and then we had to take him to the ER 4 sutures later it was not deep she could of done it but I'm glad I took him to the ED since she did not show us she was confident with herself. I definitely would not recommend this place what a joke!! read more

They charged me a copay for a Covid test. This place is a rip off. I went to a different urgent care that ran a rapid test and when that was negative, they ran a PCR test the same visit. This place will only do 1 test a day so they can charge a copay for each test. read more

Rude front desk staff that failed to mention that they couldn't do anything for our baby. After waiting for 2 hours online. Why the fuck didn't you mention that? We go there for assistance and get absolutely nothing. Go literally anywhere else for help. read more

Your MA doesn't know how to perform A nasal Covid test properly. Please train them on this it could cause so many issue. read more

With all the negative reviews regarding this location, I wanted to post my positive review! Though I agree with the negative reviews based on individual experiences that I have encountered in the past, I have continued to frequent this location because it's close to my home and have always hoped each visit would be different and it was! I did the web-check in and waited an hour and a half for a response that I didn't receive until I called for an update. I spoke to Camelio and was told to come on in. When I arrived, Carmelio prompted got me to the back immediately! Andre politely and professionally took my vitals. The doctor, Joann, also very polite and professional and attentive and throughly accessed my condition with compassion and empathy and promptly got me started on treatment. JoAnn, who performed my treatment was equally attentive, empathetic and compassionate. I felt so appreciated as a customer and felt like they actually cared about me and helping me to feel better! I'm so happy that I had that team on this visit and wish the rest of the staff would take note. It doesn't take much to treat people like people! Kudos! And thank you! read more

Everyone was really kind and helpful except the front desk person I dealt with. She was rude from the beginning and refused to give me an estimated wait time. read more

Previous visit: We are the minority in this country and happen to have dual health care coverage AND financially able to pay when one insurance won't. Today we went to this office and we were sent away and refused care because our secondary is not accepted there?!? Stupid! I even offered to pay out of pocket to no avail. It would have been better not to disclose dual coverage. Poor service that doesn't make any sense! 6/9 gave this place another try tonight. Only disclosed one insurance. Hooray! It worked!! Doctor was great and visit was quick! read more

I cannot say enough wonderful things about this place !! I had my toenail removed by a foot and ankle doctor and of course he's not opened because it's a holiday weekend and he doesn't work on the weekend . The day before I went to care now I was soaking my toe because all of the gauze- it not get off my wound . I was soaking it for six hours!!! I was very frustrated, so I went to bed in pain and decided to go to a place that was open on a Saturday. Thank goodness This place was open and from the moment I got into the room. I was pleased to see the doctor and she was Filipino and so am I! Her assistant was awesome as well. I soaked my toe in this saline irrigation and I could already tell it was getting worked on. It was loose enough for the doctor to peel off- Ouch, a little bit, but may I tell you that this place is so professional they know what they're doing. I will be coming back to this place again but hopefully not anytime soon . They treated me better than my actual foot and ankle doctor. Thank you !!!!!! read more

Came to care now Sunday I was diagnosed with Covid. I brought my three children back on Monday the gentleman doctor there was amazing yet only prescribed Tylenol and ibuprofen for them it's now Thursday they're having some respiratory issues I called to see if they could call them in medication the woman doctor that's on call insisted that I bring them back in so they can be reevaluated mind you 103 fever's full-blown cOVID-19 and wants me to drag the children back into the office no option for telemedicine call woman at the desk was very rude I can't imagine dragging three sick children plus myself in there with COVID-19 only had symptoms for four days back into the office to reinfect other people possibly elderly or people with compromised immune right now I don't recommend this practice sounds like they just want money and to expose Henderson to COVID-19 read more

Amazing experience. Called in and was prompted to schedule a virtual appointment. Signed onto the website and was video chatting with the doctor within 10 minutes. Appointment was clear and concise and was on my way to the pharmacy 45 minutes later to pick up antibiotics. Dr. Ralph was clear, patient, and so very helpful. Very rare that an urgent care is efficient and CareNow off of College Dr. in Henderson really really is! Thank you, staff! read more

The doctor came in the room for two seconds to tell me my strep test was negative, said "have a good day" and walked out. Didn't even examine me or take the time to actually look in my throat. read more

I only called urgent care to try to find out if I could get prescriptions refilled due to the primary care physician not being open for an appointment until December, seeing as how we're in October I didn't have enough medication to take me that far. Urgent Care seems like a logical choice. When I called, the woman that answered very snottily told me they don't do that sort of thing and put me on hold, I assumed it was to find out if they could do that or not, a couple minutes later the lady comes back and tells me "yeah we don't do that you'll have to go and see your primary physician" and hangs up on me. okay I still had questions so I call back I'm assuming that she saw my caller ID because I immediately was hung up on I called a third time same result this is not a very professional office if that's how everybody there is operating or it could be just that one person hard to tell. read more

Online check in is horrible. Receptionists rude and don't care. Here almost 2 hrs and checked in ONLINE

Front desk receptionist is extremely slow and was not knowledgeable. when asked questions pertaining to a physical for kids. I had to come in for her to verify they were able to take the schools documents. I was fortunate they did but would have been upset if I drove out of my way to go there and they didn't take them. She was also caught up in a conversation w/her colleague then quickly doing her job. It made our wait time twice as long when we could have been out in an hour rather than 2. I would highly suggest to consider the value of your time prior to booking. read more

I was in for a simple pre-employment screen and blood titer to which the staff of 3 ppl in the front are RUDE & uncourteous! I asked multiple times how much longer due to my urinalysis & the response was dry & unprofessional... No results followed 15-20 minutes more of waiting.... I won't come otherwise.... I have worked for a Lab numerous times & this isn't the Standard of operations... read more

Easy online check in and nice receptionist, but as soon as the nurse called us in it was all downhill. Rude comments were made and a short visit. It wasn't very busy and there was no need for the attitude. read more

The wait is ridiculous! Made the appt online for 3 didn't get a text so I came in and he said they are an hour and a half behind, no problem went home and never got a text so I was worried like it didn't work. Came in at 440 and got checked in but I have been here for 2 hours and been in the room waiting for 40 mins and still waiting as she just told me I had another person before me. There are more MAs on staff then providers/doctors to see patients. The only good thing is the staff were nice read more

What a ridiculous place! I have a scrape on my shin, not a cut, it's a scrape. It's scabbed over but the edges are swollen and it looks like it may be infected, so I came in to have it looked at and get an anabiotic. They didn't take my insurance, and I said that's fine- as a business owner I'm used to paying cash anyway. I asked what the cash amount was and they told me $145, I said fine. But then the receptionist said they'd have to charge me for stitches and the bigger the cut the more they're going to charge. I told her "I don't need stitches it's a scrape, look at it, I need an antibiotic." The receptionist told me "It doesn't matter we still have to charge for stitches". I said "OK, so if I don't need stitches and I don't get stitches are you still going to charge me for stitches?" She said "Yes". I nicely said I will just go somewhere else. ... And you should too, there is no excuse for charging somebody for something they do not need and do not get. Absolutely ridiculous! This conversation took place 10 minutes ago, verbatim! You will, not "may", you WILL be charged for things you do not need and do not get. read more

I did the automated check-in. It took over two hours before the doctor got to me. Nobody seemed interest in helping, and I can hear the doctor see a patient before me in the other room. Even though I was told I was next, I would travel across town before I would ever come to this place again. read more