They refuse to see any veteran trying to use the mission act. The person working the front desk was rude and unhelpful. When I called the VA they said that this location was listed under the mission act. read more

This is by far the best Urgent Care I've ever been to. The facility was immaculate! The staff were warm and friendly. They actually have a Doctor on staff. Nothing against a PA or a NP but I've had some serious misguided health advice from them. I was treated with respect and the nurses and doctor listened to me. They did not rush me out. I will definitely recommend this Urgent Care in the future. As I sure don't want to have to go again (who wants to be sick), I certainly will choose this one! Thank you for all you do! read more

I have had a good experience visiting this particular CareNow. The purpose of going to Urgent Care is to ideally go in and out and get a treatment you need as fast as possible. The only complaint I may have is that I had to wait for a long time inside the waiting room (where you wait for your doctor to come in to your room) although I didn't feel like there was anyone else there being seen at that moment. Although a girl who came in after me left at the same time as me, so clearly she didn't have to wait that long. If they can try to shorten "waiting time", this place will be amazing. Everyone there, Monica, Taisha and Andrew were polite and kind and Dr. Olsen was was a good doctor who did his job. I hope I don't have to go to Urgent Care again, but if I do, I will not hesitate to go there again. read more

Better Business Bureau Complaint: FRAUDULENT BILLING CARE NOW INTENTIONALLY FILES CLAIMS PAST THE TIMELY BILLING LIMIT OF 120 DAYS AND THEN DEMANDS PAYMENT FROM YOU WHEN YOUR INSURANCE LEGALLY REJECTS THE CLAIM. 4/1/2018:I went to Care Now Urgent Care in Henderson, NV (Urgent Care of Nevada LLC) the care I received was excellent and the staff was polite. I was advised that my insurance was accepted and I had been a patient there before. However, I did have a prior poor billing experience with an issue regarding the billing department not submitting claims properly AND TIMELY on a lab work. 2/2/2019: I received phone call from MediCredit that the 4/1/2019 claim had gone to collection. I paid $50.00 dollars toward the claim as a sign of good faith and to keep the credit company from reporting to one of the three credit bureaus. During the phone call I provided my credit card information and I have a copy of the post on my DEBIT Account (See attachment #1) Amount posted on 2/5/2019. I was advised that the payment would be refunded when I cleared the claim with Care Now Urgent Care/ Urgent Care of Nevada LLC. Following the above information, During February I researched why my claim was denied and determined: I called Health Net Reference # I25439554 employee Esperanza S. Advised: Claim # XXXXXXXXX Date of Service: 04/01/2018 Date Submitted: 11/22/18 Reason Not Paid: Timely Filing Limit 120 days Determination: Patient Not Responsible I called Care Now billing and I spoke to Kristi Lead who advised that they would have the collection removed from MediCredit and it should take 10 days. Care Now 04/29/2019 Atheena 9:05 AM On this day I was refused service at Care Now unless I paid outstanding Bill which was $179.00 I was promised a refund. See Attached Receipt. ODDLY CARE NOW IS THE ONLY URGENT CARE IN GREATER Las Vegas THAT ACCEPTS HEALTH NET OF CALIFORNIA INSURANCE. I needed medical care so they took advantage of the situation. I was promised a refund (See Attachment #2 Receipt). May 2019: Sometime midmonth in May 2019 while I was at work I got a call from Medicredit which was embarrassing. I am a professional person and I take care of my business and bills I am not the kind of person who has debt collectors calling them at work. I advised that I had already paid the bill and was waiting for a refund. The gentleman was very polite and acknowledged yes the bill is paid I apologize for this phone call and will remove you from this list. On 6/4/2019: I received an alert that my credit report had negative information and my report showed a derogatory collection account MediCredit $159.00 (See Attachment #3). I immediately called Care Now billing at this point: I paid a bill I was not responsible for. I had a derogatory mark on my credit. I had not received a refund. The first person I spoke to was very unprofessional the tape should be pulled as she was yelling on the phone at me. I am a former police officer and I have command presence when in matters requiring resolve. I then spoke to Glenda the Call Center Supervisor who advised that she would put my complaint in the "Que and someone should call me back by the end of the week." I asked who would call me back? I asked if I could speak to her manager? I asked if there is a company organization chart with names? She had no answers, she told me to stop yelling at her and I said I am not yelling. She then said you are right you are not yelling. I told her defaming a persons credit falsely is a big deal and requires immediate resolve. I said I would like to send a letter to someone who can help me. She gave me the web address for CUSTOMERCARE@CARENOW.COM. NO-ONE APOLOGIZED TO ME AND NO-ONE WAS ACCOUNTABLE FOR THEIR MISTAKE. I BELIEVE THIS IS FRAUDULENT MEDICAL BILLING AND I AN REPORTING TO THE BETTER BUSINESS BUREAU AND THE NEVADA ATTORNEY GENERAL FOR INSURANCE FRAUD. read more

After calling several other urgent cares to be seen so that I could get back to work and being told that they aren't seeing people with flu/cold symptoms right now, CareNow welcomed me with open arms. Friendly and concerned on the phone and ready for me when I arrived. Used the web check in on their website and I had paperwork almost completed when I arrived so that helped but I was in and out in under a half hour. Not a stupid computer in sight in the treatment room. Everybody looked at me while talking and not a screen. Listened and got me out the door with prescriptions in record time. I wish I could go here for my primary care! Nice clean facility and really nice people. Thanks for making a really crappy day better! read more

Sometimes they have a long wait, but you can check in online. I refuse to go anywhere but here. They are very fast and nice. Evelyn was the best! I appreciate her a lot. She and the doctor helped me when I got diagnosed with pneumonia and were very caring. Overall, they are fast and professional. Thank you for the care, CareNow! read more

Third time I've been here. Twice for me and once for my toddler, both times have been a great experience. Very professional and clean. I will definite continue to come here for any urgent doctor visits read more

When you are feeling sick the last thing you want when visiting a care facility is to have to wait an extreme amount of time before being seen by a Doctor. I was pleasantly surprised upon my arrival of the speediness at which I was seen by a Doctor. The staff was courteous, polite and caring towards me every step of the process. The staff genuinely seemed to be concerned about my condition while they took great care in getting me the help I required. I would like to personally thank all the staff (Dr. Budge, Kathy, Lofiann and Monigue)working at the CareNow on College Drive for taking great care of me. read more

I would give "0 stars" if that was an option. I have been going to this urgent care for close to two years between all my family. EVERY TIME we always have the "pleasure" (sarcasm) of getting Ashlee the from front desk. She is the rudest person I think I have ever had to deal with at any business especially a health care place. However, this last time was enough for me. She is not knowledgeable about the regulations from the CDC or even her own company that she works for. I needed to take my son to urgent care for an ear infection and she was so rude. Saying my web check-in wouldn't be processed until the next business day. Than demanded that my 1 year old son has to wear a face mask. Under two it's a suffocation risk and the CDC says NO under TWO. She continued to "be-little" me on the phone. Kept talking to me saying over and over again, "like I said if you were listening to me" "if you would just stop talking over me". Which I was not. She needs to to not being in the health care field. I ended up going to another care now and they confirmed that all of what she did was not just wrong but it was also not true. DON'T WASTE YOUR TIME GOING HERE!!!! read more

I have visited this Urgent Care twice and have been disappointed both times. I will not be given this doctor a third chance, though the office staff were all very nice and efficient both times. My experiences were very similar to many others who left reviews. The first time I visited was due to having a cold/flu for several weeks with no improvement. After listening to me breathe I was told that what I had was viral, and I would just have to wait it out. There was no test done, no advice as to how I could cope with my symptoms better, or a warning as to what to do if it did not improve. His demeanor was as if to say, "Oh well". I paid my $50 copay and left. The 2nd visit was due to excruciating pain in my back and side. There was no mention of an x-ray, urine sample, or what else could be done to help me. He already knew that I hadn't had a menstrual cycle in 15 years but suggested that could be the cause of the pain. There was a casual mention that I could go to the ER if I wanted to and also said he would show on my chart that he had mentioned it. I thought that sounded like CYA. Again, there was an oh well attitude and left me in the room for what seemed an eternity, since I was in such pain. I left the room before anyone came back and went to the front to pay my new$50 copay for no treatment and no advice. I ended up going to the St. Rose Emergency room where it was determined I had a kidney stone. I was in and out with a cat-scan, appropriate medications, and wonderful treatment from beginning to end in an hour and a half. I do not know what this Urgent Care is capable of handling except band aids. It is such a shame the doctor is so horrible, as the office staff was great. Did I mention that I won't be back and will tell all of my neighbors of my experience? read more

Dr Budge has to be the sweetest best doctor I've found in Las Vegas. He listened to my concerns and came up with the best treatment plan without just trying to get me out the door. I have been trying to find a great doctor in Las Vegas for a while, wish they offered primary care services here. The office was really clean and the wait was very minimal, I will be back next time I need urgent care services! read more

I brought my 10 year old daughter in because she was throwing up and running a temperature, after the nurse taking vitals the doctor came in and gave us a very lame and vague answer of it could be anything from a stomach bug to something worse. His only answer was to keep drinking fluids, FYI anyone who is throwing up eating or drinking anything is going to create more problems. I told the nurse that my daughter missed the first day of school yesterday and today and still had to remind them to get a note for school, was told the doctor was with another patient probably misdiagnosing someone else. Now off to ER read more

This place is great for an Urgent Care Center. I made an online appointment via their web check-in service. When I showed up the receptionist checked me in and I was in the back seeing the doctor within 15 minutes and out of the place in approximately 1 hour. The place is clean and the nurse and doctor were nice and I received good treatment. The receptionist could have been a little more pleasant, but that's not the person treating you, so no big deal. If/when I need urgent care again, I will return to this place. read more

I have had several issues with this place. The receptionist has an attitude. They send you to the ER so they don't have to stay past closing. They have licensed physicians that can't see patients under the age of 9. It's been so terrible. If it wasn't because of my spouses medical insurance (HCA owned clinic) or it being so close, I would not go here. read more

Dr Parker is hands down the best Dr I have ever seen. The staff was all amazing and comforting - great experience!

This is the worst, most uncaring front office staff I have ever experienced. If you already feel terrible don't go there, they only make you feel worse. They were extremely rude on the phone, continually talked over me as I asked questions and wouldn't honor a web check in unless I was there in 10 minutes, I was told I would be added to the walk in wait list. Pointless to check in online. Absolutely pointless. Don't bother going here. read more

I think I may have dislocated my knee earlier today and while I think it is now back in place, I am hurting and I am not sure what happened. When I called to see if they were in network with my insurance they said yes. I explained that I think I may have dislocated my knee. The woman on the phone straight up told me there's nothing they can do for me there. I asked if they do Xrays etc, and she replied, "Yes, but if you dislocated your knee there's nothing we can do for you." I was quite taken aback by that being they are an urgent care facility and I would imagine they treat random injuries but turning me away telling me they can't help me was quite upsetting. I'm now stuck wondering what I should do or if I should even bother going anywhere if I can't be helped? This was not reassuring at all. I would expect a slight bit more compassion and maybe a suggestion in the least, not to be told it is basically pointless to come in. read more

I took my 15 month old daughter here last Saturday for a severe diaper rash that wouldn't go away after 4 days of desitin, corn starch baths and pairing out. Dr Olsen refused to give her the prescription cream she needed because it is a yeast type rash and said her rash wasn't bad. He also barely even looked at it and kept his distance. He said her runny nose, cough and sore ears were fine too. She had to go to the pediatrician once they opened on Monday and it turns out she does still have an ear infection in her left ear, which Dr. Olsen said looked great. She got the correct nystatin antifungal cream for her rash and it's greatly improved just after 1 day of use. I called to complain to a supervisor on sunday and left a message but of course nobody has called me back. This kind of crap just shouldn't be going on. Why can't I get this easy stuff treated correctly if it happens on a weekend? Why does my daughter have to suffer? Why do I have to waste my money! read more

Highly recommend this facility for your urgent care needs. The facility is clean and well-kept, the staff friendly, caring, and efficient. I had a very positive experience and won't hesitate to return there again for any urgent medical need. read more

I went to get a two step tb test done on Thursday. I told them that I had a false positive before and they continue to do the skin test. They told me it was going to be $75 total. When I get there to get it checked today, the doctor came in and was rude from the jump. He didn't check my test and said it was positive. He told me to never get a skin test again and when I told him about my false positive, he said that they weren't correct in checking it. I said they confirmed with a chest x-ray. Then he proceeded to say that I need to get a chest x-ray. My boyfriend was sitting in the waiting room and heard the nurses talking about my case. One of the nurses asked if she should worry about getting tuberculosis because my test came out positive. Another nurse replied we normally say it's positive to get them to get a chest x-ray. They told me it was going to be $185 after I told them I can't afford to pay that upfront, they told me it was going to be $75. It was an awful experience all around. read more

I came in for severe neck and back pain since my PCP isn't open on the weekends. The office was clean, I was in and out in a little over an hour, and the girls at the desk were friendly. The doctor seemed nice enough but he spent less than 2 minutes in the room. He also took a personal call one his cell while he was in the room with me. The real issue was my meds. They sent my prescriptions to a Walgreens whose pharmacy was closed. I asked them to send it to a different Walgreens. They said they did before I left. When I got to Walgreens they hadn't recieved the prescription. I called the office and they said it would be resent and to wait 15 minutes. I did and the prescription never showed up. The urgent care was conveniently closed at that point. I went home and called Walgreens about an hour later and it still hadn't showed up. I'm in so much pain and they never sent my prescription. Now I'll have to wait until they open tomorrow and hope they can get it right. read more

Amazing! Fast! Friendly! I am honestly baffled at the amazing and fast service. I was in and out with my medications in about 40 minutes. The doctor, Dave, was outstanding! He really listened. The office is very stylish and modern. Screens wit!!! information in the rooms. They made such a great first impression that I will be back of I ever need to. read more

I went here on April 4th to cure a headache that would not go away for over 24 hours. When I walked in at first it was super inviting. One girl who left the front desk about 2 minutes after I arrived was super helpful but the other front desk lady who took over her part when I was signing in was super snarky and gave off a really negative attitude, her name was Lakiya (I think that's how you spell it) she had bright red hair and just seemed to not want to be there. I'm rating them 3 starts because everyone else (the nurses) were so kind and sweet and helped me right away!! I just feel front desk is something that carries over a positive feel for any company and she should be much better at greeting patients. read more

This place used to be awesome but I was just there and Dr. Glenn Barnes was terrible. He tried to tell me that I most likely didn't have strep, just really bad congestion because I would have a cough. (Pretty sure a cough isn't a symptom of strep throat since it's an infection of the THROAT not lungs). He said there wouldn't really be a point to the strep test since it's most likely bad congestion and then tried to send me on my way. I informed him that the nurse took a swab test already and what a surprise..I have strep! Also made comments about my "screaming children" and the nurse and front counter staff were rude and unfriendly. So sad, we used to always go here. read more

I cannot believe i am writing this about a quick care in the LV valley, but this place was amazing. The front desk girl was very nice and helpful. I came in with an ankle injury and they had me back within 30 minutes. The nurse and doctor were great. The doctor was a very nice older gentleman who didn't rush and took the time to ask questions and examine. All in all a surprisingly pleasant experience. I would definitely recommend this place. Thank You! read more

When I think about the assistance that I receive from any business in general, I am thinking about whether a place treats me as more than just a number. The staff at CareNow are willing to take the necessary time that it takes to make sure that each patient receives the best care possible that can be offered. The staff are friendly, professional, and caring. The facility is very clean and I must not forget to mention very well decorated for an urgent care! read more

I've been here many times for the family and they have been great every time. Dr Budge is the sweetest Dr. And the wait is never long.

Visited the Henderson location today and was totally impressed with the care, friendliness of staff, cleanliness and use of technology. Regarding the technology, the use of digital signage within the exam room providing health and wellness tips was excellent. After electing online checkin, I received a call from Elena who confirmed receipt and expected our arrival. Taisha assisted with our quick paperwork upon our arrival and explained the post care. Roxanne, PA, was friendly, knowledgeable and provided a thorough exam. read more

Love this Urgent Care! Wait time is always reasonable especially if you use online check in. The staff is very friendly and helpful. David Budge evaluated me, great experience. read more

I checked in online which speeds up the process. The front office associate was very nice and collected my information. I was seen with 5 minutes. Gave my information to the LPN and then was seen by the PA. Long story shortened - The PA was obviously not going to listen to ME as she was very short with her questions, spoke in a condescending and cocky manner, and then proceeded to interrupt my responses to her questions. She told me to go to the lab for 1 thing and as it turned out, the forms that the LPN handed to me (with no additional explanation), included blood tests that I had discussed with the PA and specifically indicated that I had done in the last 15 DAYS! She could have requested the results from the lab! To that PA - you may want to take yourself off that pedestal and LISTEN to the patient. Not everyone that walks into that clinic is seeking medication or "attention". Some of us just simply want to know what's wrong with our bodies and how we can better help ourselves so we don't have to see practitioners like you or become reliant on medication to function in our day to day lives. You are a prime example of why people seek out alternative and/or non-traditional methods of healthcare. read more

On june 17 My wife and me ,went online and signed in for a visit within 5 minutes i got a phone call to come in .we were first greeted Lofiann who was very friendly and gave us our paperwork to fill in ,Very quickly after that Medical Assistant Lakiya who was also very friendly and made us feel very welcome and comfortable ,she was very patient and listened to what we had to say and made her notes and did her exam a very professional and attentive lady who gave us more care then they would do at our own doctor office,then we met our health care provider Dr.David Budge who did some exams on us witch our regular doctor not provide to us he also was very patient and took the time to listen to our concerns at the end of our visit i asked the doctor if he could not become our doctor so very impressed my wife and me where with him ,this very good experience made our day and we will be surely back if needed Gale and Bert de Leeuw read more

My wait time was not bad. The nurse was okay, the doctor, Budge, David was friendly& listened to all I had to say. The problem... they gave out information about me that should not have been given out!!! Never Again.. read more

Stopped by at opening for a possible broken toe. Was told they did not have an x ray tech and they handed me a list of all their locations and that was it. Couldn't tell me which locations to go to. Called location at green valley and warm springs who had one. Upon arrival they advised the first location should have told me which locations had x ray techs and pre registered me. Bad service. read more

What an amazing experience I had here! The staff here are very good at what they do and very nice and helpful. I was treated my Dr. Parker and his medical assistant Andrew. (Also love how nice and clean it is inside) Definitely recommend this urgent care. read more

I love the on-line appointment option. The staff,Ashley, Kim, Jay and Dave were thorough and caring. I bring my kids here too even though we live 30 minutes away. read more

I have been to this location before, for my own personal reasons, and I have been treated pretty well by all the staff. Today I brought my five year old to be seen here. The patient rep was a nice girl named Ericka. After explaining the initial reason I was bringing my child in, I asked about another concern regarding my child's health. She understood and said to let the provider know. The MA was a nice guy named Andrew. In regards to the second concern I had, he said it may be something only my child's doctor can help with, nonetheless he also said to let the provider know. The provider came in and introduced herself as Lindsey. At first she seemed ok. Then after addressing the initial concern for my child, I asked her about the secondary concern. She abruptly interrupted and said I need to take my child to the doctor and it wasn't something she was going to look at. I replied to her that I was told to just let her know and that's what I was doing but whatever. When children are sick or something is wrong, most parents get worried and are scared for their children. As was I. In addition to Lindsey's rude behavior, she seemed reluctant to want to fully evaluate my child's initial concern. I asked her to try and run a type of test that could better evaluate my child. She did, but her demeanor was very cold and she continued to have a poor bedside manner. At the very end, as she walked out, she stopped to explain why I needed to take my child to a pediatrician. Lindsey said that there are some pediatric things they can not evaluate. Well, I understand that, and if she had just taken the time to say that from the beginning, I wouldn't be upset and wouldn't be writing this review to share my experience with RUDE LINDSEY! read more