I stopped by this urgent care to request an itemized receipt, and while the office wasn't able to provide it immediately, the situation was handled incredibly well afterward. Karla, the lead, personally followed up with me via phone to give me a status update and explained that the request had been escalated to the business office. She let me know the itemized receipt would be mailed directly to my home. Her professionalism, clear communication, and genuinely pleasant demeanor stood out. It's rare these days to receive such thoughtful follow-up, especially in healthcare settings. Compared to other urgent care experiences I've had, this level of service really made an impression. Even when things can't be resolved instantly, how they're handled matters -- and Karla handled it beautifully. read more

I was misdiagnosed and had to go to the hospital the next morning. The diagnosis the NP gave me didn't really make sense with the prescription given. Also double check your discharge instructions, mine didn't make sense either! read more

I go to this location because it's so close to home. While the nurses are very caring and kind and take into account all symptoms, the providers do not. Twice I've gone to ask for a specific type of swab test to test for specific infections, and twice the providers didn't do what I asked and prescribed me with incorrect antibiotics that made the infection worse. I understand it's a quick care but the lack of patient care is baffling. I'd stay away from this clinic and go to any other one. read more

Honestly, I've been going to this place for years because it's just the closest place to home. But I think this was my last straw. I came in for saying I've had similar symptoms before. And last time they misdiagnosed me THREE times saying I just had "asthma". Brought my nurse mother with me the last time and FINALLY they did an xray and I was diagnosed with PNEUMONIA. Over the past couple months of them constantly saying asthma to me. Fast forward today, I'm coming in with the exact same symptoms, but they sent me home with BREATHING EXERCISES. I asked "what about my fever? What's causing that", they said "I don't know, just take Tylenol"????? Are we serious right now. The laziest group of doctors I've ever seen. Basically my entire experience I was telling them what I wanted to get checked, instead of them giving me the care. I'm paying however many just for this group of "doctors" to say I don't know. read more

Heather at the front desk needs training on customer service. This is coming from a 25 year old assistant manager at a clinic! She's very rude and seems like any and every question bothers her. This isn't how you treat patients. Absolutely disgusting attitude and behavior. If you don't like face to face interactions, or people in general, work some where that doesn't involve people. She cuts people off mid sentence, gives horrible instructions and is so monotone. Had to come here for a work physical/drug screen or else I wouldn't have because of the awful reviews I've already read. I for sure won't be back ever again. read more

Stay away from Care Now, after going in for an ear infection from a cold that resulted in 100% hearing loss in my left ear, vertigo, nasal & ear infection, and itching red eyes... the nurse came in and told me Doctor prescribed me cough syrup and eye drops... (the Doctor was to busy to tell me) I asked the a nurse, I don't need cough syrup or eye drops as I'm recovering from that already and should be fine in a few days, what about my ear? ...and the nurse said she would call me back to let me know about my ear... never received a phone call. I called the main number to complain and got a call back from the Doctor and she argued with me that there was nothing wrong with my ear. I responded that my hearing loss and vertigo was my imagination ? She got so defensive and said I should come back for another check up. Why do you can bill be and not listen to me tell you my symptoms? A friend told me to get Sudafed and in three days I'm regaining some of my hearing. Stay away from Care Now. Doctor is incompetent, I'm now looking for another Doctor. read more

should be no stars for zero customer service Heather does not know HIPAA or this office. I called to give my verbal consent to release lab results to my mom when they said they would return my call. on hold for too long. said she called her manager who is on vacation and stated per manager, she is not allowed to take my verbal consent. read more

This place is an absolute disaster. They never had clinicians available. Wait times are absolutely ridiculous. Logistics are horrible. DO NOT waste your time. read more

If you can, avoid this place. They purposely reroute you into an endless loop so you can never talk to a customer service rep and their bullshit ai doesn't work. This place is sucks read more

Just moving to the Las Vegas area and I am 100% service connected veteran! Need to be seen right away, so let's get into it One of the things the VA system has done for veterans because of all the backlog waiting for appointments they allow service connected veterans to be able to be seen at approved urgent care facilities when necessary . because I do not have a primary care or established medical care yet I called three facilities and when I say they made it a difficult process asking for preapprovals authorization codes, even though I think some of them didn't know what they were talking about this facility made my visit extremely easy! When I called, they were very pleasant on the phone and were eager to help me get checked into the online portal, which basically puts you in a waiting queue much like a restaurant . fortunately for me this southern Highland location is only three minutes from my house. I checked in around 1:15 and I was seen by 1:46 pm. What was exceptionally nice is that they did not require me to have any pre-authorization they called and got everything approved and activated in less than 10 minutes. If you are a veteran, you will appreciate how easy they made this process . My visit with Dr was less than 15 minutes less than 30 minutes total including a prescription. The facility was clean. There were no weights. The staff were friendly and I would highly recommend this specific location. in addition to being seen, I noticed they had x-ray capabilities which all urgent cares do not necessarily facilitate. Thank you CareNow! read more

CareNow - Urgent Care Near Me - Las Vegas, Nevada

WORST CLINIC! We usually go to the one on Maryland and they actually care. I had to take my dad to the urgent care because both of his feet were swollen, mind you we went for this before at another location and they treated us. He could barely walk and they didn't ask if we needed a wheelchair, so I thought they didn't have one. So then we got seen he said he had to send us somewhere else to get an ultrasound on his feet and he cannot prescribe anything to us for his pain or inflammation. Also he said that the location he is sending us to was called an ER at lakes but is sending us to Las Vegas blvd since it's closer, but he said they work with them and is same company, said they weren't a real emergency room. So I was trying to understand that was protocol. As we were leaving the doctor (found out he was a NP, not doctor) told the nurse to give us a wheelchair in front of us and she asked us if we would like a wheelchair.... I tried paying no mind to it because she was a little foreign but just a little irritating that you seen us struggle to get inside and out and didn't care to ask if we needed one. I really thought they don't have wheelchairs there. ALSO as we checked out, she didn't hold the door for us for me to push him out the door, I had to say it out loud "so she's just not going to hold the door for us?" That another patient in the lobby had said they'll help us! But how do you expect me to push him out the door if that other patient wasn't there? I had obviously asked if we go to this new location, is the co pay going to the next since he wasn't treating us. He said he didn't know, which confused me because if they were the same company why would we have to do another co pay. We went to the ER on Las Vegas blvd, they got us in quick cause no one was there but I asked the nurse if it was a real ER because it looked exactly like one and because we were told it wasn't a real emergency room and that "it just has the ER in their name".. she got really upset and told the lead nurse and she came to talk to me and got information to call this urgent care. They spoke to the NP they sent us and told him off. The ER doctor immediately looked at my dad's feet and said it was gout (which we most likely knew it was) and just prescribed us medicine for it, didn't need ultrasound or anything. I definitely complained to the ER staff about our experience at care now urgent care and he said he dealt with them a few times and got complaints. He also looked at our papers and he's like he's not a doctor he's a Nurse practitioner. If the NP genuinely didn't know, he could've just told the other doctor that was in (I seen her) for advice or tell us he can give us a refund on our co pay. We had to pay $60 for him to do nothing and transfer us, and then ER $150!! For the ER to just give us medicine. Sometimes I get protocol, but my dad went to care now urgent care in Maryland and they treated him the same way as the ER did. WITH CARE! So now I am on the phone with customer service and asking for a refund, because we are not paying them for not treating us. The Nurse practitioners name was MARCUS ALLAN MERCADO and I didn't get the nurses name, but she was a little foreign, short curler hair I believe with glasses. He also gave us a little attitude since my dad wasn't understanding why he couldn't prescribe us medicine, then we got even more mad because that's exactly was ER did anyways. And his feet swelled down within hours after that. read more

This location always exceeds all expectations. From the quick check in process to discharge the staff is always very kind and informative. Exceptional quality of care. Each time my family and I come here it's always very clean inside and out. I commend the staff and providers for always making it a pleasant experience from beginning to end. read more

Fridays aren't quite fun if you have to visit the urgent care, but I woke up not feeling well. Save time by checking in online. I mean, who would choose to wait for hours with other sick people, when you can just sit at home. Seriously, the best process ever. You check in online and they text you once you are scheduled to be seen. They also text you the link to fill out your medical forms so you can easily fill it out at the comfort of your home and upload your ID and insurance card online. Once I was ready to be seen, I received a text message and headed to Carenow. I met Dr. Robert Estelle's, FNP. He was quick and compassionate. Thank you Dr. Estelle for taking care of me and thank you Carenow for making a convenient process for patients. read more

While I understand it's the holidays and stressful especially for doctors, I think some of the doctors need some sort of training in how to talk to people. I came in for a sore throat and while I was there wanted to check a couple other quick things, and I was told I am "already giving her so much to do". Again, she's probably stressed and busy. I understand and tried to brush it off. Then when she prescribed me something, I wanted to make sure it didn't interact with psych meds I'm on. She then asked me "why would you be on that substance" when I just had a best friend take their own life and I'm experiencing extreme emotional trauma. I didn't catch her name nor do I want to get her in trouble, i don't think her words came from a place of hate, just wanted to say maybe be more careful with your words as you don't know what people are going through. read more

I have been to this clinic many times and used the check in online. It has worked great for me since I live 5 min away. I was at the clinic yesterday early evening. only one person in front of me. Yesterday I was lucky enough to get to see Dr. Robert Estreller, (again). He is a fabulous doctor. He is patient, caring, encouraging and listens to all your input. It is far and few in-between to find a doctor like this in this town and time time. Not only did he treat me for a basic illness yesterday, he took the time to listen to other issues I am having and offer advise. I simply can't speak high enough of this doctor. I feel grateful to have his help, input and care in my health. The clinic is clean, efficient and very convenient. Thank you Dr. Robert Estreller and staff!! read more

Save your sanity and join the waitlist from your phone. No one likes to wait in a room filled with other sick people. It's super easy. You fill in all the required insurance information and you don't have to do any paperwork when you get there. They send you a text when it's time to head over. And bam! Done. We've been here a handful of times and it's always been a great experience. I'm basing this review on my last visit. My daughter had a fever overnight and woke up with an awful sounding cough. Her pediatrician was closed since it was Memorial Day, so urgent care it was! I joined the waitlist from home first thing, and got a text about half an hour later saying it was time to head over. Once we got there, it was only a 10 minute wait. Soooo convenient!!!! Dr. Wagoner walked in and she was awesome. So kind and gentle with my daughter. She was thorough in examining my daughter and answered all of my questions. The medical assistants were also very nice. I don't wish for anyone to be sick, but if you are, I'd definitely recommend this location!!! read more

Sat 10 minutes before front Desk told us to fill out online registration after checking in . Only after asking how many in front of us as three people came in after and were seen first ! No soap or paper towels in bathroom . Place is dingy, , First impression is important ! Haven't seen doctor yet ! Not much co read more

CareNow - Exam room - Urgent Care Near Me - Las Vegas, Nevada

Went on Friday January 3, 2025 & I was in and out in an hour. I did check in online around 3:30pm. The process was easy & fast. This is my 3rd time seeing Dr.Robert Estreller & he is awesome. Great bedside manners & good sense of humor. read more

The wait times are always very long and the opposite of urgent. The care is subpar at best. It seems they have no type of specialists there so if you have anything near serious your just out of luck. read more

I would enjoy the opportunity to give this organization a Negative Star.... while in las vegas my wife cut her finger! She went to the closest emergency care facility she could find. Being scared and stressed over the severe bleeding. When she arrived to CrapNow she was met with a P.A. who was rude , disrespectful, and disturbing on ALL LEVELS. The PA said" lucky it wasn't your middle finger! " also ' are you Asian, because I'm Chinese? My wife stated she was Korean! The P.A.s responded, " I love Fukin Kimchi " besides all the lude, rude and highly unflattering comments. This P.A. was Not a doctor nor knew what he was doing. Now my wife and I would have to head to St Rose Hospital Emergency, where there St Rose Professionals would fix the disturbing work done on my wifes hand..... Thank God For True Professionals. When I contacted Christine the manager of CrapNow to discuss the disturbing behavior as well as shoddy care. Christine assured me the fine folks at Dignity health care would be contacting my wife and I to resolve and discuss what took place... No, No one called No responded and Christine is a Ghost!!! Time To Seek Legal Remedies!!! read more

Robert Estreller, FNP was great! He listened and was helpful. He was also extremely funny!! However, the wait time was ridiculous especially after you checked in online with only 3 ppl in front of you. read more

CareNow was the best experience I could ask for when I needed to visit an urgent care. My visit was quick and the provider I saw was able to determine my issue. I called my doctor to get an appointment for an allergy/sinus related issue, but they were over two weeks out on appointments. They suggested I go to an urgent care. CareNow is a preferred urgent care with my insurance so I went with them. There are CareNow clinics all over town. I was planning to go to one by my house, but the site suggested this location as having a shorter wait. I love how their process significantly decreases the wait time. I checked in online and waited at home until I received a text that they were ready for me. During check in you let them know how long it'll take you to get there to help with this. I waited about an hour for my text, but was taken right back once I arrived at the office. The clinic was clean and all of the staff was friendly. The nurse practitioner I saw was knowledgeable about my allergy/sinus issue. She ruled out more serious problems and made suggestions for my issue. Nobody likes having to go to urgent care, but CareNow made the process easy and quick. read more

Going to a doctor is not always a good experience after all if you are going is because you're sick. However, my family and I have been coming to this urgent care for two years and it is always pleasant because they make your experience go as smooth as possible. The doctors, PA, and nurses and very kind and provide a compassionate service/care. Diagnosis are correct, and they have a great time management; usually, it takes an 1hr. (average) since you get there until you are discharged. They have a great registration process in which you can register online and they will text you when it is time for you to arrive. This minimizes your wait time and exposure. Finally, the facilities are always very clean and waiting area is very spacious. Can't recommend enough! read more

First time in there, staff was very nice helpful not crowded called us in rather quickly due to the fact that I checked in on line like at 12:00am figured that would get me in and out and it did. Dr was very professional quick and easy. Easy enough ...I went 2 days ago and same thing great people read more

Robert estreller is the best! He took great care of me. 5 star service and very clean office! Also very fast getting me taken care of

Had a visit here today and Dr. Robert Esteller saw me , he was a huge help got me in and out and treated my finger .

Please don't come here. Find another urgent care. Once you're in, the provider is fine but the waiting room experience is painful. Sure, there is a check in experience online, but you're still going to wait for over an hour! Then suddenly everything will go quiet and you won't hear a single peep from any medical professional. I'm not even joking, the front desk person was gone for at least 20 minutes and the phone was ringing and patients were trying to check in, but no luck! Seriously, find urgent care somewhere else unless you love waiting and being ignored. read more

This place is an absolute waste of time and money. The doctors don't listen to what the problem is. Will send you away with medicine that won't even help you. read more

First time going to this clinic and was very surprised with the cleanliness of both waiting room and exam room #1 not a chair out of place let alone receptionists was very kind and welcoming. I was seen by Robert Estreller, FNP. He was very courteous and caring about why I was seen today. He throughly explained what was happening to me and made sure I truly understood him. Highly recommend! read more

CareNow - Entrance door - Urgent Care Near Me - Las Vegas, Nevada

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If I could give 0 star I would.. this place literally texted us and said "we'll text you 30 minutes before someone is ready to see you" .. then again 10 minutes later and said "someone is ready to see you" your visit time is approximately at 2:22pm" we got that text at 1:55 so we leave right away.. we showed up at 2:10 and was a little early.. so we wait until 2:22 and nothing.. we finally get called back into the "Second waiting room" at 3:15.. a whole hour later!! sat there until 4pm! what was the point of that whole "checking in early with this texting feature" if we still have to wait? Why tell us someone is ready to see us when that's untrue? Plus on top of that we had to pay $180 just to be seen by someone read more

Managed to get inside 10 minutes before they closed. They had my granddaughter in and out in less than 20 minutes. They were so nice and very professional. This is my new urgent care! read more

The diagnosis that time ended up to be covid. Imagine if I would have come to work this was a time when covid was just starting here in the usa. I work as a nurse in the hospital. Your doctor almost put my patients at risk! read more

Great location, and very minimal wait time, Doctor Robert Estreller is the best, super friendly, funny, honest and he really know's his stuff. He explained in detail what was going on with my infection, and the stages that was gonna happen, he prescribed the correct meds ( 2 Strong Antibiotics, and a topical antibiotic ointment) worked like a charm! Just wanted to say Thank you Dr. Estreller, I will come see you next time I feel ill! read more

The wait seemed a bit excessive for the amount of people being seen but, Robert Estrella's was great! Answered all my questions.

Dr. Robert Estreller was great! Easy to talk to and shares several recommended clinics for extended care. I was a walk-in patient and the check-in process was smooth and front desk staff were friendly and very helpful. Highly recommend this location! read more

Checked in on line, wait was not long.Saw Robert Estreller, FNP, who was very kind, and explained diagnosis.

Dr estreller was amazing :) super attentive And has a warm personality. Urgent care overall gets you in and out as soon as possible and I never have any issues at this location. read more

Came home from a vacation feeling terrible. I have been to this office before and always have had a great experience. I explained my symptoms to Dr. Estreller who listened intently. He explained my diagnosis and how the meds he prescribed will help me. It took less than an hour to be seen and be on my way to feeling better. Cannot recommend this place enough! read more

SUMMARY: Rude nurse and doctor. Long wait times. Friendly front desk staff. Good: - Super friendly and helpful front desk staff (That's it, no other redeeming qualities) Bad: - The WAIT in this location is extremely LONG! All the times I visited, the wait is ridiculous even when I put myself on the waitlist online and come when they notify me they're ready to see me. They still make me wait long in the clinic. So what was the point of the waitlist then? - THE NURSE WAS EXTREMELY RUDE! She also treated me like I'm lying and like I was making my symptoms up. She was even like, "well what do you want me to do about it?" after telling her my symptoms had subsided while I was waiting (again, the wait was pretty long plus I took different OTC medicines to help so maybe they kicked in by that time). I thought that was so unprofessional and rude to say. - THE DOCTOR WAS RUDE TOO. Okay, the doctor is actually nice in general and he is pleasant to be around. But this time, he also made me feel like I was lying about my symptoms? He gave me this speech about how he had a patient who said he had something crawling under his skin when there was nothing but that he trusted what the patient was saying anyway... he reassured me that he trusts his patients.. but then why was it necessary to assure me they he did and made that speech if he actually, REALLY trusted me. Does he say this to all his patients or was it a speech specifically for me? I DID NOT LIE ABOUT MY SYMPTOMS. I'm disappointed that they would even suggest that. I told the doctor I didn't even need a prescription but he prescribed me anyway but stressed that it was ONLY TO BE TAKEN IF NECESSARY... I didn't even ask for a prescription, but okay. read more

Place is clean, waiting is not bad if you do web check in. But the care is very poor, I came in for flu like symptoms, they should have automatically test me for flu/covid, instead, they asked if I want to be swabbed., provider didnt even talked to me about my results, NP only sent me prescription for my cough, and got discharge without even talking to me, I had to asked question if I need to be on antibiotics or if my test result came back, and they just told me results are in my discharge paper, turned out im positive on Flu, but no communication or anything! read more