Dr. Vikas Lahar is amazing! I have followed him here because he is not only very knowledgeable, he…read moreis a great listener and genuinely cares about his patients. Unfortunately recently, the front desk and customer service staff is bad. Today was the second time I arrived to my appointment just to be told the doctor schedule changed and he is not here today. They always claim someone tried to call me and left a voicemail one or two months ago. I don't have such voicemail or call. They don't care about wasting patients time. They didn't even think about calling a second time? What about the day the staff came to the office? They didn't think of calling the patient who was clearly scheduled to come that day to see a doctor who is not on the office. Again, this happened twice. VERY disappointing. I'm sad but I'll be finding a different practice. They don't respect or care about patients time. I couldn't talk to office manager, I was told "she just left"

Unfortunately, I had an extremely disappointing experience with Astrana Care and Dr. Lahar. My…read moreappointment felt incredibly rushed, with Dr. Lahar spending approximately five minutes with me. I did not feel listened to, cared for, or that my concerns were taken seriously. What bothered me most was that none of the issues I came in to discuss were actually addressed. Dr. Lahar commented that my medical file was too large and that he did not want to read through all of the notes. I found this incredibly frustrating. Of course my file contains a significant amount of information--I am an established patient and this is my primary care provider. I expect the physician treating me to make a reasonable effort to review the relevant medical history necessary to address my concerns. Rather than helping me with the issues I specifically came in for, I was told to go back to Dr. Tann and follow up with him instead. I left the appointment feeling completely dismissed and wondering why I had even made an appointment with my primary care provider if my concerns were simply going to be redirected elsewhere. A primary care appointment should involve more than a few rushed minutes followed by instructions to simply go see another doctor. I left with none of my concerns addressed and absolutely no confidence that my care was being taken seriously. If a physician is unwilling to review a patient's history or meaningfully address the reason for the appointment, I question what purpose the appointment serves in the first place. Based on my experience, I cannot recommend Dr. Lahar and would not choose to see him again.

Had to visit them a few times for various reasons, including when my son had minor health issues,…read moreand cannot thank them enough for the care we've received!!! Everyone is super nice, kind, and courteous. Highly recommend!

I've been on lisinopril for a decade with stable blood pressure and no complications. I've always…read moregotten annual refills. ALWAYS. Now this place assigns me someone new and she wants me to come in every 3 months and do labs for routine refills. When I asked why. She couldn't even give me an actual reason. Just kept repeating "it's policy". But somehow it wasn't "policy" last year? Asking me to come in every 3 months and do lab work. They're treating this medication like it's a Scheduled II drug or something. Demanding completely unnecessary lab work and visits. It's nothing more than a money grab with no respect for people's time. EDIT: Nope. This was today with Cara Fratianni. Instead of making any attempt to resolve the issue, this place would rather falsely claim that the review isn't about their business. Which tells you everything you need to know about this place.

I visited this Minute Clinic after reading about it on the nextdoor app. You can either make an…read moreappointment or even walk in. I did both this morning since I felt terribly nauseous. The person that I saw was wonderful. She advised me of my options and explained that there's an urgent care right across the way. Luckily, the woman who was there before me forgot her insurance card, so I was able to see the PA right away. She was very thorough and explained everything to me. She even went and grabbed the over the counter medicine that I would need. This place is aces in my book!

I needed to get the updated COVID booster, so I thought I'd try the nearby CVS MinuteClinic since…read morethey had the Pfizer vaccine in stock (my normal pharmacy where I get vaccines only had Moderna). I was able to book my appointment online and was very pleased with the convenient and efficient healthcare experience. I was able to check-in for my appointment via text, and my wait time was under one minute after I arrived (no, really)! I saw nurse practitioner Sarah, who was very friendly and professional and made me feel comfortable from the moment I walked in. It was a cut above just going to a pharmacy to get a shot, and her bedside manner was excellent. After a brief health history review and update to my insurance information, I got my jab and was on my way. It was so easy and fast! CVS even provided me with a printout of my vaccine record and sent the files to my primary care physician electronically! Great service! I was also super impressed with how clean the clinic was. Sarah washed her hands several times and wore a mask, and the waiting room was spotless. The room where I got my injection was also meticulously clean (they even had a HEPA filter cleaning the air!), and I appreciated the safety measures that were visibly in place. This is a great place to get vaccines and boosters, especially if your insurance will cover it. I'm really pleased with my visit here.

I had a really great experience with Dr. Melissa Lin and the team at CareNow. I came in not feeling…read morewell, and from the moment I walked through the door, the front desk staff was kind, courteous, and welcoming. When you're sick, that first interaction matters more than people realize -- and they set the tone perfectly. The medical assistant was attentive, pleasant, and genuinely caring. I never felt rushed or brushed off. She made sure I was comfortable and listened to what was going on. Dr. Lin was professional, knowledgeable, and very thorough. She took the time to explain everything clearly and made sure I understood the plan moving forward. I really appreciated how straightforward and thoughtful she was. Overall, the entire staff made my visit a smooth and reassuring one. I'm very grateful for the care I received and would absolutely recommend Dr. Lin and the CareNow team.

I had my appointment on August 5th and unfortunately left feeling rushed and like many of my…read morequestions were not properly answered. I was there for testing and expected to have a thorough explanation of my results and treatment plan. One of my biggest concerns was the lack of privacy. After my urine sample was tested, the nurses kept the door open, and I could hear conversations in the hallway about my testing. Given that this involved sensitive medical information, I did not feel that my privacy was being handled appropriately. I was also concerned because I was told my lab results were still pending, and I have since received only partial medication while waiting for clarification about my results and treatment. I have had to repeatedly call to get answers, but I've been placed on hold and then disconnected without getting the information I need. I understand that some lab results take time, but communication is extremely important when you're dealing with sensitive health concerns. I shouldn't have to repeatedly call just to find out what my results mean or whether I have received the appropriate treatment. Overall, I left feeling unheard, rushed, and frustrated. I hope the facility takes this feedback seriously and improves communication, patient privacy, and follow-up with patients.

I come here whenever I can't get into my primary doctor and it has always been a pleasant…read moreexperience despite being under the weather. I have only had one issue and it was handled professionally. I appreciate that. Everyone is always kind starting with the front desk. Online ck in is even easy for ME! Always make sure if you need a doctors note for work/school you ask them them to issue it the exact way your job/school needs it for validity. Everyone that works here shows us how customer service can and should be. Thank you Care Now Team on Durango and Arby! Maricel, Christa, Diana, Ciana , Joshua Sui, DO and Hao Luong, DO. You are appreciated

My 11 year old son was carried off the nearby soccer field after an ankle injury during a game on…read moreSaturday 3/28. He was in extreme pain and couldn't put any pressure on it. I immediately called this location since it was close to the field and it was in-network for insurance to make sure they had an x-ray machine onsite. We drove directly there. We carried him inside and there was no greeting from the receptionist. I used their machine to check in and finished the forms via a link sent to my cell phone. I was called to the front desk shortly after; again, no greeting. I was told the copay. This was clearly a business interaction. No compassion. No concern. No empathy. All business. So disappointing. Nonetheless, I too have a job to do as a Mom, get my son care so I ignored it. The nurse who called him back was sweet. She offered a wheel chair, and was kind as she took his vitals. Then the doctor came in. We told her what happened and she ordered an x-ray. She didn't attempt to move it or really do any examination. Quite emotionless as well, but I digress. A travel x-ray tech arrived within 30 minutes from another location. She was nice. X-ray complete. Roughly an hour later we were told no break, no fracture, go home. The verbal instructions varied drastically from the paper they provided. I was confused. He was given a note to miss school Monday. We were also given lollipops. I was worried so picked up crutches for him to be safe since he wasn't weight bearing. Sunday it bruised a bit more and the swelling increased, still, he was in a lot of pain, the same Monday. Bigger his ankle got, and he told us it was tingling so we called back to CareNow and asked for an order for a stat MRI. We were told it was unlikely and we'd receive a call. It's now Saturday 4/4. No call ever came. We took him to his pediatrician on Tuesday who ordered a stat x-ray at Children's Bone and Spine and it was confirmed the same day that he has a bone fracture in his foot. He's now in a boot for 4 weeks and still on crutches. He has a follow up at the end of the month. Thanks for literally nothing CareNow (lollipops, don't count). No empathy, no accurate results, no follow up on your return call and no care for my child. You didn't deserve my copay, my trust, or my child. You impeded/delayed my job as a mother to help my son get better and without so much as a common courtesy, hello. Shame on me for not reviewing the reviews first.

Amazing staff. Caring doctors. Everyone is always so pleasant and helpful. I highly recommend for…read moreback pain issues.

This business screwed up and failed to give insurance company proper information…read more Im waiting on approval all for nothing. I had to make several calls to fix their mistake. Whats worse is that I told the lady that answers the phone at Las Vegas Pain Institute that Im in pain and just want help. She replied and laughed and said she is also in pain and does not have insurance with this company. How pathetic and unprofessional of her to say this. I was told person responsible for submitting to insurance is Adagia. I see her name on other complaints on Yelp for numerous errors. If they had a competent individual performing her position I could have had some or complete relief of my pain. Im certain she does not concern herself at all with patient problems. I shall never step foot in this office again. BEWARE OF THE MOHAWK/BLUE DIAMOND location. If you choose this office good luck for you shall need it. Check often with insurance to make certain she did not screw up as usual, or you shall be waiting indefinitely for approval.

I came in at 8am as soon as they opened after not sleeping due to inflammation that's been ongoing…read morefor over a year after being administered a medication I'm allergic to along with whatever else I was exposed to. Its caused enough stress that it's made waiting for a reputable specialist not work for me and I needed more immediate care. The Asian male doctor listened to my concerns going on and was hesitant to jump to conclusions, however, he did do a diagnostic in-office rather than me waiting even longer for a specialist to do it. His patient 'Bedside Manner' was also comfortable and not awkward. The quickness and urgency is what I appreciate and so far this CareNow location has been more thorough than emergency departments in town to get to the source of ailment. Overall I recommend this location.

I got a bug bite and had to go in. I checked in online and I was in and out within 40 minutes. The…read morefront desk girl was so polite and positive. The medical assistant was great as well.Made me feel at ease. The doctor was very kind and knew right away what was needed. I am so glad I live so close. This was a very easy appointment that took less than hour. They got a great group of employees that work here and can tell love their jobs and care about their patients.

Not a fan of this medical center. Went in for severe cold, or Flu(no diagnosis) and the doctor…read moredidn't so much as listen to my heart or lungs. Told him about a cyst on my chest that I'd like him to look at...he was 6ft from the gurney I was on, and he said "we'll come here, so I can look at it" Worst doctor I've come in contact with.

Please do not come here. They truly just need to close…read more I've been bounced from location to location for years, had appointments made AND cancelled on me without notice. Nobody can access my records, nobody can read bloodwork, they took their blood draw service away so now you have to stand in line at the lab office. I've been treated horribly by several staff members; watched and heard them have yelling fits in hallways and spoken to like some drug addict just for trying to refill thyroid medications because they cannot keep decent records. You cannot speak to anyone in any office on the phone - you now go to a call center outside of Vegas who will drop you into any location and it is typically wrong (I was sent to Nellis even though the appointment was for rainbow) The final straw was today at a SCHEDULED follow up. The rainbow location is now permanently closed but as usual, I had no idea. I'm happy to finally leave this place and pray nobody has to go through ANY of what I did.

Was here for a sports physical 8/2026 same day no issues…read moreand fast service. Doreen had great customer service and helpful with the packet handy. You have to check in on the computer to the right once you enter.

Wow a physician that listens and did more for me in 30 min at a quick care than 1 ER doctor and my…read more4 previous primary care provider. KIRK was awesome! He was very personable, professional, and proficient. On top of all the previous qualities, he is a former Navy corpsman. Highly recommend him and wished he was my pcp. For all veterans and especially marines this is who you want to check you out.