This was my first visit here at this place. The place was…read morevery clean. There was other patients there and I still Did Not have a long wait time. I was attended to Quick. Like most everyone ,I prefer not going to a Doctor. The staff here made me feel at home. So it made the overall situation (sick experience) better. The staff and the Dr. were very professional. I was informed of all my options with very good detail. Also I was informed of tests and when results was expected. This will be the walk-in clinic I visit.

Came in on a Sunday for upper respiratory cold/issues that have been long term. Listened to my…read morechest/heart, (did not look at ears, nose or throat), swabbed for COVID and flu, and sat for an hour and 15 minutes to have the assistant come in and looked surprised I was still in the room. Not even sure if Covid/Flu results were accurate at that point, since they never mentioned them when they finally got back to me. Was given a round of antibiotics for an upper respiratory infection. I was talked down to by the PA when I asked questions. Seemed like I was wasting their time. Lacked compassion and professionalism. Went to my PCP the following day (Monday) and was diagnosed with pneumonia.

Walk-in clinic, not a PCP! You can now schedule appointments on-line!read more

Stay away this doctor office is the worst I ever been to the staff is rude Np cheeks is rude I have…read moreseizures and disabled and because I missed a few appointments because of my seizures I was told I would have to be a walk in talk to NP cheeks explained to him try to with medical records in hand from my specialist from Vanderbilt showing I was born with epilepsy and was having lots of seizures and that's the reason I missed my appointments he then told me epilepsy is common I was born with it so don't see how it is even my specialist did not agree with that then when after making a appointment to be seen they told me I couldn't be seen after they let me set a appointment I called my insurance company and they agree I should file a complaint and change my pcp they agree I was not treated fair Np cheeks office nurse also hung up on me after requesting my medical records telling me it will be 20$ when I have gotten my other records from other doctors for free if you value your health and want to be treated kind stay way from this place go some where else I went here for 5 years and this is how I was treated

From the owner: Our family practice provides comprehensive primary, specialty and urgent care, and we also offer…read morethe convenience of a walk-in clinic where you can be seen without an appointment.

I had an appointment scheduled for this morning that was converted to a virtual visit due to the…read moreweather. The only communication I received indicated that the visit would be virtual and that I could request a change if needed; however, no appointment link was provided. Five minutes before my 8:00 a.m. appointment, I called because I still had not received the link and was told it would be sent. At approximately 8:04 a.m., a nurse called to check me in. I explained that I still had not received the link and expressed concern about the process. The nurse responded that if I was "going to be difficult," the appointment could be rescheduled. When I explained that I had the right to raise concerns as a patient, the call was disconnected. I called back and was later connected with another nurse. It became apparent that she knew the first nurse and formed an opinion based on only part of the situation. She spoke over me, and when I pointed this out and informed her that she was being biased, she also disconnected the call. I have always been patient and understanding regarding cancellations, delays, and wait times, but being spoken to disrespectfully and having calls disconnected is unacceptable. I have had a great doctor at this practice, which makes this experience particularly disappointing. Respectful communication matters to me, and after this incident, I no longer feel comfortable continuing my care here. I have since reached out to a new provider. I am sharing this not out of anger, but because no patient should be treated this way for speaking up regarding a flawed process.

$660.00 for a 10-minute visit with the doctor for poison ivy. I get it that when you need something…read morequick, you have to pay a premium, but this is ridiculous. I really liked the personnel, but $660.00 for 10 minutes is just stupid.

I went in because I thought I was in labor and, being a first-time mother, I did not want to…read morehesitate and risk complications. Everyone there was exceptionally kind and understanding, providing exemplary care. They reassured me, listened attentively, and made me feel heard and understood. Their care exceeded expectations, and I would highly recommend this facility to all new and expectant mothers. Everything was clean and new to for the ppl that care

this hospital is the worst in history. If you got a broken arm, you will go there, and you will…read morecome out on a stretcher to the morgue. My mom was there in 2023 after numerous numerous visits 2023 was the end of it. They kept saying she had aspiration she had this. She had that one. Dr approached me and said I should sign a do not resuscitate because she's 83 and at the end of her life. I've never been asked more times ever to do a do not resuscitate over and over and over every dr. Dr. Thomas Brown said she was gonna die. She had need to go to hospice. She had an hour a day a week to live. I said no she had had mercy in her lungs that I said how do you know you cared it oh yeah it's done. It was six weeks ago I said how do you know you carried it so dr Hyundait the lung dr call us in the room, cause she had visited and visited. Nobody cared anything three days. She was out of there over and over and over he said the only way she would live is with a long transplant. I told him I talked to numerous doctors in Indianapolis where I live and they told us that's not true and I asked did you test her to see if it was cured he said no it was. He actually chased me down the hall when I was coming back to Indianapolis and I told him I'd be right back. Tell me a story about his father and how I should kill my mom or sign the do not resuscitate I refused. So while I was gone, dr Thomas Brown said in her room when she was dying, cause I refused to sign the do not resuscitate she said it was worst experience of her life. She said she was suffocated and hoping he was just going killer. A nurse walked in instead aren't you gonna do anything so all of a sudden people took over and saved her next morning the nurse noted the respiratory lady that her mass had been changed to a non-breathable. It's been over three years and she was doing good taking her to entire different hospital. She has osteoporosis and she had failed and broke her leg. St. Thomas in Nashville said it was a trauma doctor had to do it and they did not have one so they sit her back to this hospital the worst ever that elderly and they told me that that they're into their life and they have no quality of life and you should let them go and like I said dr kahn chased me down the hall and told me about his father and one re-sign it and I said no I slept in a room every day over three years ago after and I refuse to do anything until she was retested for Mersa, Dr. Kiante said well the only way she'll live is with a long transplant and she don't qualify. Test come back immediately. She still had mercy in her lungs and I told them the medicine. A doctor in Indianapolis told me to give her Dr. Kiante.. So the other doctor that was doing it with her come in the next morning they found out what's wrong. Dr Keyonte knows what's going on. She's got a medicine for in CDC came in. He said we got the what's going on now, never mention that I fought for it. I told him what to give her and he said oh it has side effects. I said what side effect is worse than death. He was so shocked after that that she lived and only needed to oxygen which she would've never needed if they had trade direct they kept saying she had aspiration she had everything. None of it was true. They had no idea what was going on for over three years now she's been doing great. She fell and broke her leg as I said, hospital center there. Of course they did the surgery. She went to rehab. I asked them today before she left because I noticed white cell # test said 13 about antibiotics never said anything done anything she was at rehab three days and now her leg is so infected but nobody cares that is the most horrible hospital should be shut down especially if you're elderly don't send your loved ones there cause they're gonna send them directly to hospice they think they mean nothing they have no value elderly has no value through that hospital. I did not sue them then even though I had photos, I had all the records which I still have what went on and all the lies and Deception but this time I will sue them cause I asked them about antibiotics because her white blood cells are 13. They did nothing luckily she went to pavilion a great rehab best rehab ever and they sent her back when it was so bad this hospital don't communicate. They are horrible. They need to close this place before they kill many more people, especially elderly.

My three children see Dr. Casilli. She has been our pediatrician for four years and has always been…read morekind, considerate, and helpful. I appreciate the ability to call their triage nurse when determining whether to schedule a sick visit and being able to speak with an on-call physician on weekends.

We love Dr.Lett. Both kids see her. We've never had any negative experiences with any of the…read moredoctors. Love that they have urgent care available on Saturdays.

What a wonderful place to relax. I am trying the float room tomorrow and can't wait. The staff is…read morevery informative, professional, and kind! Pricing was good and I will go again!

Three of us came in for our first salt room experience. The facility looked great, and it was a…read moretranquil & relaxing experience. The owner is very friendly. I look forward to coming back, and to trying out the kids room with my 5yo.

Went the Mt Juliet office today for my "getting old" hip. Everyone was so nice and caring. Bill…read moreanswered my barrage of questions with patience. I got in and out in under an hour with X-rays, crutches and a plan. Highly recommend them for those Ortho issues that pop up.

How could you call yourself a walk in kids urgent care but turn away my 4 year old daughter in need…read moreof a tetanus shot because she doesn't have other vaccines?? Very disappointing and the opposite of the Oath that a doctor takes. Shame on your office

We absolutely love this place. They are caring and always available. They will call you back…read moreimmediately even if it is in the middle of the night. One side of the building is a walk in clinic!! The office and rooms are entertaining for kids and so pretty. I love the doctors and nurses. This place is awesome and there is a reason they won Best of Wilson County!!