I was in need of immediate care for a painful shoulder and went to ER rather than an urgent care facility. I was pleasantly surprised by the professionalism of this group. Staff was personable and efficient. Their service was quick and capable. Everything was handled with competency. It was a very positive experience. I would highly recommend this facility for any medical emergency. read more

I checked insurance before checking in. After filling out brief information and providing my insurance card, I signed consent forms electronically. We were seen in about 30 minutes. Parking was easy right in front. The lobby is small. I saw a physician's assistant to Dr. Lopez for an after car accident injury. The PA was friendly and knowledgeable. I was able to get blood work, X-rays, and pain medication on site, along with a prescription. The X-ray was mobile so I did not have to get out of the bed, which was really helpful. We were there for about 5 hours total. I have not received any billing yet, but they send you home with copies of all of your data. read more

Approximately a month ago, my son got bit by a dog and he visited this ER at around 9 pm. Vital signs were taken. Then he and I were told to go to a big room. We waited about 30 minutes in the room, where no patient privacy is being provided. You can hear everything the doctor is telling the other patients in the room. Dr. Lopez assessed my son for 5 minutes. Told him he didn't have a need for rabies shots. He discharged him. Discharge Nurse gave discharge instructions and a prescription for an antibiotic. A month later, we received a bill. ER total charges were $2075, and the copay is $400. Please be aware that they are overcharging patients for medical care at this facility. read more

We've always had excellent care. Also prompt. Recently there was a hiccup in billing. Tried navigating it ourselves to no avail. Went back to speak to them directly. Enter Santiaga Littleone. Without her we would never have figured it out. YAY. read more

I've been going to this ER for over 2 years. I have been in chronic pain for 5 years under home health care, infectious disease dr, kidney specialist,, urology and have an appointment at UCLA in 2 months. Recently, everything has changed they treat me like I'm not in pain or my pain is mild when my home health tells me to go in and get checked out for fluids and pain management/relief. They question everything about medication and never talk to me like I'm a human who is in chronic pain. I've had phone calls with Amanda the manager at this establishment she's nice and understanding but the providers are not. Idk if they think I'm "drug seeking" since I've come here so often but after my visit today I will never ever be back. No fluids and .2 of dilaudid that lasts 2 hours.. also wrote a progress note with nothing but lies. please treat people like humans that are in pain. read more

Emergency rooms are a total ripoff! Always go to the twenty four hour quick care off charleston, they have everything emergency room has. And they won't bend you over backwards for helping you. read more

Incredible service! Nurse took good care of us and was very polite, made the experience more pleasant for us. They have food equipment--we only needed a splinter removal but they were clearly well equipped. Thank you Green Valley, for caring more. read more

The front desk was the worst part of the visit. The nurse there condescendingly made me answer a string of random questions as I was in blinding pain. She told me I didn't "look dehydrated" despite me telling her I hadn't been able to drink water in several days due to my stomach pain. The doctor later confirmed that my skin and lips looked extremely dehydrated and he believed I should have IV fluids. After I was brought back, they took my vitals, and proceeded to make me wait hours to talk to the doctor. I watched him sit on his computer the entire time I was there. Nobody else was in the waiting room or rooms nearby. It was entirely dead. Once I finally saw the doctor, he said he couldn't give me even a Tylenol without running several expensive tests and diagnostics, which would have taken hours and cost me thousands. I begged them for any type of relief, but they would not give me anything without doing an entire treatment plan. While I understand they'd like to avoid mistreating a condition, it is simply not doable for people to blindly agree to tests and bloodwork without prior knowledge of the financial burden it will create. In the end, I had to walk away from treatment despite barely being able to walk. They hit me with a $250 bill despite the fact that they only took my vitals. Everyone there seems miserable to be in their career field and annoyed with patients. It's pretty sad where our healthcare system has fallen. read more

I have taken my husband there twice and they were amazing! They took us right back and started running the necessary tests to assess the situation. Everyone we worked with from check in-to nurses and Dr's were great! read more

I brought my little sister in at 1a.m for trouble breathing. We were seen right away and the staff were all very friendly. It's one of the cleanest hospitals I've visited and I love how fast they were in doing everything. I hate waiting around for hours at a hospital especially in the middle of the night so it was appreciated. Thank you for taking great care of my sister! read more

Great experience here when my husband was experiencing kidney stone issues. He scheduled an appointment on line, was admitted promptly, and had blood work, CAT scan and other work done quickly and efficiently. He had a great provider who covered all the bases, and nurses were great. Everyone we encountered was very kind. Plus it was spotlessly clean. In and out in about an hour and a half. We would definitely return - very happy with the care he received. read more

I went in for an infection in my finger. The entire staff was so kind and helpful. In and out in about an hour. So much better than a normal ER. read more

Arrived early morning and there was no wait, kind RNs to care for you, and Dr. Reisch was the best!

When I got there I was the only patient there. The check in nurse gave the impression she would rather be anywhere else but there. The person taking my insurance info took my card and handed me a tablet to sign. No hand sanitizer or gloves. I had an infectious disease and she was going from patient to patient with this device. The Dr came in an hour later and never washed his hands or used sanitizer. It took over 2 hours for them to say I had a cold. read more

Definitely don't go here. I went in for an allergy issue and asked for a kenalog shot (that usually costs me $50 from my primary care doctor but she was out of town) and ended up with a $6300 bill. They have zero justification for it and refuse to negotiate it. Will never return. read more

I was treated the ER for an internal issue. We did schedule for an appointment and when we arrived were promptly taken to the treatment area. I can say without reservation that the professionals who work here are excellent. They're friendly, knowledgeable, and courteous to both me wife and I. We are fortunate to have this quality of health care so close to home. Thank you all read more

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never have been more disgusted in my life. not going into details of why i was there but the nurses and doctors were extremely rude. trying to give me shots without telling me what there were giving me and just trying to put a shot in me and telling me i need to hurry up when asking what it is and then refusing because i don't know. horrible bedside care read more

Thankful my son and I chose to visit this ER. My son fell from an E-bike. Concerned he may have a concussion we drove towards St. Rose ER on the night before Thanksgiving. Knowing it would be a zoo there, I decided to try GVR ER. From check in to release they totally took great care of my son. Did necessary testing and kept him comfortable. Nurses and Dr Rachel were all amazing. Gave necessary prescription's needed for his concussion and nausea. Thank you GVR ER. read more

Excellent experience! They can do everything a hospital ER can do, only quicker. No wait, and the staff were absolutely amazing! I will choose this ER over a hospital ER any day. read more

This place is awesome I've been here several times and they are immediately on it. Accurate and swift diagnosis thank you so much for your help. read more

I had to go to the ER on Mothers Day 2024 for extreme dehydration and vomiting. They were amazing; very thorough and fast care. I highly recommend them! read more

My wife had to go to the ER at Green Valley Ranch. Dr Ballelos and the nurses were great. Everyone was very friendly and helpful. Dr Ballelos had the problem taken care of within a few minutes. I will definitely use them when needed. I would highly recommend them. read more

I had to go here after midnight to get a cut on my leg treated. They got me right in and took wonderful care of me. I was treated nicely by all of the staff. The Doctor was kind and made sure I was comfortable, she took her time stitching me up. Fantastic bedside manner. Thankful for the staff that was on duty this past Wednesday night. Highly recommend this location. read more

The reason of my bad review is because of the surprise and extremely high invoice they will send me. The doctors were very nice but I got 3 different bills total of over $5,000.00 for a couple of hours in the ER, most of it waiting to get the x-ray. They gave my son a pain pill and a pain injection that cost over $1,000 (They never mentioned the cost and I would never imagine a pill for pain would cost that much!!) I do not recommend going there and I will never go there again! read more

I took my boyfriend to be seen here for a bloody head injury he had at work. Although he was seen quickly and the nurses assisting were helpful, the doctor on duty, Dr. Watanabe, was NEGLIGENT, RUSHED, and UNINFORMATIVE. Dr. Watanabe was in the room for maybe 2 minutes. My boyfriend explained what happened -- he took a blow to the head from a bag of TOOLS that fell from rooftop height onto his head and he immediately felt dazed, had blurry vision, and his head felt cold and numb. The doctor did the fastest routine check for a stroke I've ever seen, barely waiting for my boyfriend to respond before hurrying up to "check" the next area. A quick tap/touch to his arms and legs. Literally a flash of light into his eyes and mouth. Dr. Watanabe didn't have the slightest amount of patience to slow down his 100mph talking after just stating my boyfriend may be disoriented/confused after the incident. SLOW DOWN THEN if you know your patient may not be in their right state of mind so they have a chance to process and respond! They were also not busy at that time (one other person in the waiting room) so it was disappointing to not get adequate time and attention for a bleeding head injury. Dr. ordered a CT scan and after the results came back, the staff was quick to get him discharged. No skull fracture luckily, but my boyfriend was confused because at no point in time did anyone look at the bleeding gash on his head until he asked if anyone was going to clean him up before leaving. The nurses were surprised too that the doctor didn't inspect the injured area. I guess it didn't dawn on him that metal and steel falling from several feet would break skin?? A nurse cleaned him up and he was given a few pages of generic care for head injuries. He wasn't verbally explained the diagnoses/results or given instructions for how to care for the open wound nor what to do/avoid in his specific scenario. He was told the CT scan was good, no concussion, but then reviewing the discharge paperwork at home it says acute head injury (which I believe is severe to my knowledge?) with post concussive syndrome. Seems contradictory. I'm honestly still concerned about my boyfriend because I don't trust that he was treated with any care or empathy. If it wasn't for the nursing staff this establishment would've gotten a 1 star from this doctor alone. I wouldn't recommend coming here at the off chance you'll end up being seen by this guy. You're obviously just a paycheck to him. read more

ER at Green Valley Ranch - My boyfriend's bleeding head injury he had to ask to be cleaned. The doctor discharged him without even looking at it. - Hospitals Near Me - Henderson, Nevada

Very kind. No wait. The nurses and NP were all very educated and clearly explained to me every step they were taking. Thank you! read more

I was 14 weeks pregnant when I decided to go to the Green Valley ER after a major blow to the lower abdomen/pelvis and developed painful cramping and nausea. Also at this time, I was worried about a possible miscarriage so I wanted to go somewhere I could be seen and taken care of right away.. I thought ER at GV would care and be of help, but I was wrong. When the ultrasound tech (Asian one with the badly-toned blonde highlights, tho I'm sure she'll change her hair after this review) came into the room- she was so rude, had ZERO bedside manners and only spoke to me in a tone of annoyance. "What are you in for today" then after explaining she says "most people come to the ER for broken bones, you should've gone to your OB". Like lady, my ob isn't open at 9:00 pm and to schedule an appointment would put me out 1-2 weeks, I'm in pain now... anyways we go through the ultrasound and obviously, I was completely concerned about my baby's wellbeing and just wanted to see for myself that everything was okay. So I politely asked her if I could just GLANCE at the screen (not ask what was going on etc because I knew she wasn't qualified to give me that information) but just glance to gain some sort of comfort. She said "Nope. Can't do that. I could lose my job and I don't want to lose my job. You can see your ultrasound screen at your next ob". When I tell you my blood was boiling.. You could lose your job for letting me glance at MY baby on the ultrasound screen? Really... if I had broken a bone, would you refuse to show me my scans? If my son or daughter had broken their bones would you refuse me to see that as well? Or if you showed me their broken bones you'd "lose your job"?? Why am I not allowed to look at my own body or my own child? Even for just a second? The entire time her face was flat, emotionless, and irritated to even be at work. So unprofessional. At the rate you're going lady, you'll lose your job another way- by you having zero bedside manners and a crummy attitude to work with! I don't recommend this place at all anymore. read more

My son took a fall. We took him to ER at GVR. They checked him out and recommended a ton of unnecessary testing. They ended up sending him to Sunrise by ambulance. Turns out there is nothing wrong with him and he wasn't injured in the slightest. I was left to pay for two ER visits and a ton of negative tests. They also failed to explain the risks of a CT scan on an infant before recommending the test. At least Sunrise understood the situation and reduced the bills. After ripping us off, the ER at GVR continues to claim we owe them more and more money. Terrible care. Unethical billing. read more

$3000 bill and this hospital did not run any tests or diagnose me. They simply gave me antibiotics that did not work.

Would just love to see some changes there because it is such an easy place to go to instead of the hospitals ER Spent the morning in the Henderson ER at Green Valley. Basically my biggest complaint is there is no bedside manner. From the girl who checked me in at the front desk whose name said she was an RN to the one who put the IV in. I would say the only person who really had a nice personality was the person who did my intake in the room. It was nice that everything was faster definitely than the regular hospital ER. But I was kind of surprised that they never went over my blood tests with me to tell me anything on my blood work. We are getting one of these at Cadence and I hope that they can find employees who have some bedside manner. It really does help when you're feeling So crappy to have somebody smile and maybe talk to you a bit and not to have to ask for something for the pain when you put your pain level isn't eight. read more

This ER is a joke they will charge you for nothing make up charges and bill them to you that didn't happen and the DR told me I was making him feel uncomfortable when I was explaining my symptoms he was very weird and unprofessional joke of a ER place is horrible DO NOT GO HERE read more

My girlfriend and i came here multiple times for her severe abdominal pain and throwing up this has been going on for months. Its gotten so bad she had a seizure and they gave her fluids and sent her home. What a joke. read more

I've been to this ER several times and each time the service and the professionalism of the staff has been outstanding. I've never waited more than five minutes to be seen. The place is immaculate, the staff is kind, compassionate, and caring. Special shout out to my nurse, Gabby. read more

This was our first visit to this ER and immediately when we walked in, my husband said, "This is the cleanest hospital I've ever seen!" It's new, meticulously maintained, and even had an air filter on the wall in his side of the shared room. We were checked in and seen quickly, and parking was easy. Dr. Lindsey was so nice and helpful and she knew exactly what tests to do to find what was wrong with my husband. She ordered a CT scan which found his bladder was huge and way too full! It was due to his prostate blocking his urethra, so the fluids were building up in his bladder. So, Nurse Hillary came in and helped empty it by installing a catheter into him (I couldn't watch), but it was over in moments and he finally got relief. He had a nice, shared room, comfy bed, all the things a hospital would have and we could not stop talking about how amazing the experience was! Thank you to Dr. Lindsey, Nurse Hillary and the rest of the staff who were very helpful! read more

I made a visit to ER GV Ranch Valley tonight and was referred by a specialist with a letter assumed by Dr Han was something else as he said something uncalled for to me w/o finding out the results first before saying that to me. Also, a lab tech, Lyndsey, came to do my blood work didn't say hello at all to me till I said something. She did my bloodwork but was sloppy about it. People there don't seem to read anything correctly but is too quick judge people, which is unprofessional. I"m shocked they're still working there as I always thought CS also counts how you treat people to be your patience. The rooms are so close to each other, next room w/curtains, that you can hear almost everything about a person's issue when I thought you have to practice HIPPA but that doesn't seem to exist there especially when Dr Han comes in hollering out to me like I was deaf and I have sensitive hearing where he's asking inappropriate question w/o looking into records but only # times of coming in. What kind of doctors do this to people? I tried questioning him about it and he knew he was at fault but he didn't apologize to me. Most doctors don't even ask questions like the he asked me when coming into ER. You think these people know what they're doing in how they handle patients they but don't seem to use common sense being compassionate or doing the right thing but are a bit rude from all this. read more

Very helpful staff, but the claim they sent to my insurance totalled $53K for a dog bite that didn't even require stitches or surgery just ruined the entire experience. $53K???? This is why our health system is so broke. No moral qualms at all for these establishments to greed out on our misfortunes. Can't wait to see what they claim for a simple rabies vaccination, since you can only get subsequent shots covered by going to an ER. read more

an hour ago NEW I've been to this ER numerous times for vomiting. Most of the time, they're fantastic. The last time 2 times... I had one doctor yank my fluids out when I disagreed with him, told me I was "questioning his 30 years of experience" and then told me to take my own IV out. The next time, the nurse in the waiting area accused me of theatrics because I fell out of my chair 3 times and hurt my knee the last time. She's skinny with tattoos all down her arm and a terrible attitude. I waited 5 hours while people who came in after me and were by no means in worse shape, got taken back because I called this nurse on it. The charge nurse did nothing and I ended up having to call risk management to report these people. Be warned, if you say anything to them they will hold it against you and not treat you. read more

My husband with cancer got a wrong diagnosis and treatment, the dr said he has a cyst and give him antibiotics and he has a bad tumor , I can't believe we are dealing with this situation now waisting time , I hope won't happen to someone else . read more

The PA Darcy and Dr Le duc were very kind with my husband Darcy was thorough and extremely informative The unfortunate association with Desert Radiology puts imaging wait times to extraordinary inappropriate times up to 4-5 hours It really puts a damper on diagnostic and efficent timely care The place is clean and Professional Thank you both read more

came in an hour to midnight tonight, was in and hour in less than 30 minutes. Everyone was really nice and quick. Dr. explained symptoms and gave me some medication to help me until pharmacy's open. read more