No issues coordinated large group-for group outing incorporating several stops and everything…read moreworked seamlessly.

Scheduling a service with Lux Limo was easy and seamless. Upon my first phone call, questions were…read moreanswered, vehicles were described, and quotes were provided. When I had to make a change in the vehicle type days before the event, Andrea happily accommodated and quickly sent over a new quote. Communication was on point and very much appreciated - received emails promptly, provided a tracking link to locate chauffeur, introduced the chauffeur through text beforehand. Our chauffeur, Kate, arrived punctually and accommodated changes to our Fredericksburg itinerary. She communicated well, made fun suggestions, and had a demeanor about her that was friendly and approachable. She also happily kept a carsick passenger company! Could not recommend her enough!

Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.

We used them this week and it was a great experience! We were picked up at our house promptly even…read moreafter a last minute request for a ride. We were also picked up at the airport on time because she tracked our flight to ensure there weren't any delays, etc. Pricing was also comparable even with the great service. I would highly recommend this service and will definately be using them in the future.

THEY RUINED MY WEDDING. They literally no showed to pick everyone up at the end of the night, it…read morewas an absolute nightmare. We did our send off and then everyone stood in the lot trying to find rides home. I was humiliated and honestly devastated. DO NOT USE THEM EVER THEY ARE HORRIBLE. I wish I could give 0 stars.

Simply put, we ordered 2 shuttles for my wedding and only one showed up. I cried as my mom had to…read moredrive me to my wedding and I was an hour late for photos. We were in contact with the company (during our honeymoon) about reimbursement for being late to our photos, but they have gone dark for months. Working with Nikko's was the biggest regret I have for my wedding day. The Fairmont Austin recommended them to me and as they witnessed the frenzy Nikko's put us in, they have assured me they will be removed from their vendor list. I will not give Nikko's the satisfaction of telling them they ruined my wedding, but as a bride who BAWLED on her special day, I want to do my best to warn others to NOT USE THEM. We have tried to work with them directly instead of resorting to the Internet, but they simply have not responded since November.

Two years in a row now, me and my peeps have used this company to chauffeur us around the hill…read morecountry wineries. Beautiful idea, that. Depending on how many people you have and what kinda of car you want, they will tote you around in a shuttle bus, a limo, or even a stretch hummer. What is sooo cool about this company, is that they are so laid back about every event you schedule with them. They will let you bring ungodly amounts of food and booze on the bus or limo and you can get as loud and unruly as you want, as long as you don't puke in the vehicle. Last year got a little rowdy and alll the girls ended up pole dancing in the shuttle bus! We always bring party trays of sammiches, cheese n crackers, and lots of easy to drink beverages, like box wine or premade mixed drinks. We have them pick us up at my house at 10 am and they bring us back at 6. And in that time we are usually able to visit 5 wineries. When you call to set this up, talk to Bob. He will visit with you on the phone for a long time, finding out where you want to go and making recommendations on new places. He is a real sweetheart. The drivers have always been very helpful also in recommending places and in general by putting up with our drunken behavior i.e. pulling the limo into a convenience store to pee several times in route...... One more kindness they extended to me this year. We had reserved the airport shuttle style bus again as we had 10 people on our tour and low and behold pulling up in front of my house was the stretch hummer. I was a little nervous about a mixup but they said not to worry, the bus had a flat that morning so we just got upgraded....now that thing was pimped out! Blue running lights inside, nice stereo system (I bring my own cd's), and glasses and cups lining the backs of the seats. Only problem with the hummer is it is kinda difficult to get in and out of for older people or anyone with a gimpy leg. Only 2 back doors and a steep step down. Gotta crab walk if you are sitting near the front. Small regrets compared to a great day of hangin with my peeps, sampling wine and enjoying our hill country.

Found this company on Yelp. Last Sunday, I booked their party shuttle to take 9 women on wine tours…read morefor my sister's birthday. Their pricing is dramatically better than all the other companies I researched. When they showed up, they arrived with the stretch hummer limo - free upgrade due to an issue with the shuttle radio from the party the day before. Drive showed up almost right on time. Our driver was nice, knowledgeable and all the part-goers were very pleased. I highly recommend you visit the wineries n a Sunday instead of a Saturday. We visited 6 wineries and had the place to ourselves at most wineries. In contrast, when I've gone on a Saturday, the wineries were overwhelmed, which meant you received no personal service and had to wait in lines - and thus you visit less wineries. Sundays and Bluebonnet Wine Tours are the way to go.

Ubiquitous Driver is very Professional and on time which for Josh and his team is early. They stay…read moreready to be ready. I provided short notice for a pick up request at the airport for 7 people flying in on diff flights, airlines, and times on the same day. To make it even more of a challenge it was the Holidays and they were flying in from heavy storm impacted areas. I was super stressed doing the work of 4 people; including the role of airport driver and running behind in finishing the final touches on my home for my guests arrival. When I reached the point of defeat, I found Ubiquitous Driver through YELP of-course...GOOOOOO YELP Community for another WIN based your reviews! Josh quickly got everything set up and I was able to focus on finishing my home and do it stress free! Because the experience was so smooth with the airport pick ups, I used Josh for the returns. I can't emphasize the care he and his team took with each family member. Josh is amazing and his company Ubiquitous is a life safer....Just thinking about how he took aaaaaallllll that stress away! If you need a professional driver who will take your schedule and circumstances and make it their top priority; reach out to Ubiquitous Driver!

Highly recommend Josh and Ubiquitous Driver…read more We are in Austin for a month and my boyfriends' bday was coming up. I had planned a full day of activities (all COVID compliant, wearing masks, distancing, etc) and needed someone to drive us from place to place as we don't have a car here. Google searches didn't turn up many options other than atxprivatecar services which quoted me $600 for the day- as much as I love my boyfriend and wanted him to have a very special bday, $600 is a lot of money to spend on someone driving us around. The only reason we needed this service is because some locations were in Fredericksburg (wineries) and a 75 minute drive out of Austin with limited Uber/lyfts that far out. I turned to Yelp and am SO happy I did bc that is where I found Josh! I sent a message to three businesses' and Josh was the first to reply at an unbeatable price point (actually unbeatable- no one else could match). He was super responsive, communicative and friendly. Day of- he was five minutes early to our pickup location, was very considerate and prepared (hand sanitizer, asked us what music we want in advance, the like) and a very safe driver. His car is very clean and so comfortable. He was also super flexible when we ran a little late and needed an extra hour added. Josh is also extremely socially aware- during our day long excursion, he was really great at joining the convo whether it be to offer some good food recommendations for us, or informing us on what animals we would see during the drive (yes we're all city folk and didn't know the difference between sheep's/goats) but never intruding or talking our ear off (the opposite actually!). I really appreciated that he was so helpful, friendly and informative, but never annoying, too chatty or intrusive. It was the perfect mix and it's a real life skill that many do not possess - Josh does. We all noted that to each other after on just how great he was ! I definitely recommend Ubiquitous Driver and I know if I ever need someone again in Austin, Josh will be the first person we call!!

Pam was incredible! Great communicator, professional, prompt, efficient, reliable. Took all the…read moreworry out of our trip re. pickup and drop-off (unlike taxis or ride-hailing services). Made things so easy and comfortable -- we'll certainly use again.

Jacques, my driver, is the kindest human alive! He showed up right on time…read more (4:30am) for my early morning flight and even helped me carry down some heavy bags and cargo kennel for my dog and helped me load up the cart and take me to the airport check-in desk at the airport. He went well above-and-beyond the scope of his role, and is a genuinely caring and wonderful human being. I 100% recommend J & I transportation. Very reasonably priced, prompt and reliable. Excellent service experience. Thank you Mr. Jacques!

A big oversight on my part not providing a review for Hicham at J & I Transportation. I have been…read morebooking Hicham for many years for both business and personal trips. Austin Yelp is littered with cab/transport horror stories; late pickups, no shows, unprofessional drivers and so forth. Luckily I have never ever experienced any of these with Hicham. If you need a ride to ABIA at 430AM he arrives at 420AM. Pickup is a breeze as he monitors your inbound flight and is always on time rain or shine or during rush hour. Many a times I've texted him that I've caught an earlier flight or I'm delayed and he is always accommodating. I've also used Hicham for personal travel, Cedar Park to downtown, for SXSW and when visitors are in town and we need a DD. If you desire a professional- friendly driver, well maintained vehicle, and no drama then I would strongly recommend J & I. 5+ stars for sure!