The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.

Driver was late with lots of excuses. Luckily didn't miss my flight. Everyone knows around the…read moreworld, traffic is busy on Monday morning then why not to start early so that you can be on time. Don't even give you a water bottle. Nothing more than an Uber with bigger payment. Very disappointing.

Amazing service and super clean cars! They are always on time and so helpful and friendly. Will use…read morethem every time!

Excellent service. Totally reliable. Been using his service for about nine years.read more

Rick was awesome! Made it an easy ride to the airport. I booked him last minute and he was very…read moreflexible and reliable. I will definitely book with him again.

Such amazing service!! We had a late night flight arriving from the West Coast and needed a safe,…read morereliable ride in the literal middle of the night. Joseph was proactive in communicating with us before and on the day of our trip, tracked our flight to confirm arrival time, and was waiting when we exited the airport. The car itself was spotless and comfortable, and Joseph provided extra amenities like bottled water and phone chargers to ensure we had a super comfortable ride. Incredible value and friendly service - we'll definitely contact Twin Transport next time we need transportation in Indy!

He responded promptly to my messages, picked up my two elderly sisters-in-law at 6 am on a very…read morecold Sunday morning, and got them to the airport in plenty of time to get through security and catch their early flight. I would recommend him highly.

Terrible service and dishonest. I met the driver and then stood and talked with him in the terminal…read morewhile waiting for 35 minutes AFTER meeting him, but the second passenger he was waiting for still had not arrived. The driver was polite, and apologetic, and he confirmed to me verbally that I had, indeed been waiting more than 30 minutes. (There is at least one honest man at this company). But when I called the dispatcher/owner ("Barb"), to ask, she was totally nonchalant, unsympathetic, would not acknowledge my waiting time, would not acknowledge any inconvenience on my part, and insisted this was still a billable ride (billed to Indiana University). I decided to leave and get an UBER (great service and less than half the price this company charges). Then, the next day this company dishonestly billed Indiana Univ. for my ride, and they even made up a fake timeline to show that I had only waited something like 10 minutes. Fortunately, I have the text message evidence with timestamps to prove otherwise, but this is an example of very poor service plus basic dishonesty. Next time I will avoid this unreliable and unsympathetic company, and take a ride-share service for less than half the price from IND airport to Bloomington.

We used this service twice, to reserve SUV shuttles to and from the airport. Both were prompt,…read moreprofessional, and courteous.

We were in Indy for Gen Con, and AsterRIDE was there for us at the airport when we arrived and…read moreright on time at our hotel on the morning of our departure. The drivers--Les and Chantelle--were friendly and ready with answers to questions and stories. We very much appreciated being able to alter our airport return time, and we are happy to recommend AsterRIDE to anyone looking for an excellent car service in Indianapolis.

This was my first experience requesting car service in a different state and I lucked out by…read morefinding Elan Limousine. Jason was very professional and took the time to answer questions and provide information I needed to schedule my boss' return trip to the airport. He updated via text and arrived on time which both my boss and I appreciated. We will definitely use Elan Limousine the next time in Indiana!

This is a really excellent limousine/SUV car service company. Everything worked like a Swiss clock…read more- extremely prompt communication, excellent follow up (reminders, notifications, ETA, etc), very polite employees, great owner (Jason), excellent driver (Casey). I have initially contacted multiple companies in the Indianapolis area and once I spoke to Jason, I knew right away I would be hiring his company to transport my college kids around. I knew I could trust this team. I'll definitely be hiring them again in a couple of weeks.