BEFORE YOU READ - The punch line is that you should not use this company. I held back on the…read moreexpletives, but they are well earned. Good luck with your repair, just don't use Precision Body and Paint in Oregon. I am over 4 months waiting for my truck to be repaired. some dents on the Drivers side Front and passenger doors of the truck. Everything still worked - doors opened and closed, window, etc. It was just cosmetic damage. December 5 2025 was the dropoff, now it is April 17, 2026. You name an excuse they have it: Parts showed up damaged, need to get new parts, Can't find the right parts, Ford service manual doesn't show how to repair that part, we might have to total the car if we damage this part during repair, etc... NOT GOOD AT ESTIMATING: All of this AND original estimate $8K, Revised estimate after they had the truck for 2 months $21K. THEY DON'T ACTUALLY WORK ON THE VEHICLE: At this point ZERO work has been completed except disassembly. Congratulations Precision, you know how to take stuff apart, now lets see if you can put it back together? PHONE CALLS: As a bonus, when you call - AI answers and makes you answer a bunch of stupid questions only to promise someone will call you back. If they do forward you to a person, it goes to voicemail, but the voicemail is full and you can't leave a message. EMAILS: Emails go without ANY reply. VISITING MY TRUCK IN PRECISION JAIL: I finally had to drive over and walk into the shop. The excuse (at 3.5 months of waiting) was that they were waiting for a couple more things to figure out before they order the parts for the repair. Extra bonus, they charge a HIGHER Rate than insurance will reimburse, because they are so awesome. That means you pay extra out of pocket ABOVE your deductible. Double Extra Bonus: They keep changing the bid amount, even though they got paid by the insurance company in January! - 3 MONTHS AGO! Triple Extra Bonus: When you drop off you get a free 19 page list of excuses and reasons why shit may go wrong, but no matter what it won't be their fault. They make you sign every page Quadruple Extra Bonus: That document was written by a monkey. And I fricking hate monkeys. The number of errors and outdated information in their contract is ridiculous. Who cares if they do a good job on repairs if they never actually do the repairs. At this point I am stuck because their crack crew of truck wreckers has disassembled my truck and they want to charge me $8K just to put it back together so I can get it the *Expletive* out of their shop. Please don't use them. Tell others not to use them. If you make the decision to go ahead and use them, please contact me, so that we can get together and commiserate when you realize you screwed up and that your vehicle is stuck in Precision Hell for months without any hope of getting it back in time. Good news - The AI phone agent told me that after waiting over 4 months that she can understand why I am frustrated, but that the truck is scheduled for completion on June 5. Unfortunately, I don't know if that is June 5, 2026 or 2027??? By the way, I've got just over $100K into the truck and it has been out of commission for 4 months- what is that worth??? Precision you are jokers. I don't trust you. You have been dishonest in your dealings with me. I will make it known to Everyone that you suck. Give me my F*ing truck back!

This body shop is not good, in summary…read more The car damage was light and it was an insurance claim against the person who hit my car. Small bumper damage and small door dents, the original estimate was about $3000, and kevin told me it might go up to $4000-5000. The total bill was close to $8500. They repaired the vehicle before insurance paid for it, so if the insurance decided not to, I would've been screwed. They sent me the updated estimates after the repairs were done asking if they should go ahead with them. After that they kept increasing and decreasing the total bill, as they liked. I have in my possession 3-4 different total bills. The shop had multiple different employees that I had talked to, 2 of them left, so I kept getting different promises of what will be done with my car. I had a small front scratch that kevin and Aron told me they will fix (on the house since they were small) but since they left, their notes didn't matter. The shop did "repair" those scratches on the house, but they have caused more damage. And now I will pay even more to get them fixed. The promise was complete repair, these guys took a marker and lightly covered them (pics included) The repair was delayed by 10 days. I was leaving Oregon and I had to have the car done by a certain time. They waited till the last minute to tell me they need more money from the insurance, which put me in a bad position and had to cancel my shipping car date and re-arrange flights. This was only due to them not being on top of things. The manager Steven lies blatantly and tells me he been contacting the insurance company but they don't respond. Yet when I do a quick call, they send a check within 2 days. I would also send Steven emails and left voicemails asking for updates, but he doesn't return my calls or respond to my emails. And when I did finally get in touch after 7-8 attempts, he tells me he sent me emails but they didn't go through. Even though we were sending emails back and forth when they were asking for more money. So as a man, I'm embarrassed for him to have a guy his age lie like that. Finally, and ironically enough, when I was picking my car, there was another customer with a Jeep who the shop damages her car. And when she left they were making fun of her, even though they had acknowledged the damage and the delays they caused, calling her rude because she was upset and was in a hurry. Finally, if the owner reads this, I had told the employees how Rivian is right next to me, and I have family members who work there, who will hear about your shop and how your employees behave. And even more importantly, the low quality of repairs the cars leave your shop in.

Arrived for the appointment first thing in the morning and Jose was working on another job. He…read moresaid he'd probably be able to start on it at 2:00 but would it likely be ready tomorrow (I had no way to get back to Portland) - the job was supposed to be done by noon. He could have called before I drove there to explain the situation, nope - big waste of time. I paid for the material and left. He might be skilled but organization is not one of his talents. I gave him two stars instead of one because the material was a good match (with my help and approval).

I waited over a month and 1/2 to get my truck in for repair because of their yelp reviews. First…read moredelay came when they reach out and said the parts were damaged. No problem, but that was the last time they reached out. I called on the new revised date when the truck was supposed to be finished. They told me it would now be Monday or Tuesday. I waited until that following Wednesday to call them. Was told it would be finished later that day. No call or text. Called the following day. It was finished, and they said they had left voicemails. No voicemails, no texts. I know they had the right number because of the communication about the damaged parts. Didn't finish the repairs(was told they would clean up the wheel from the impact). Left random parts in the vehicle that did not belong to my truck. I had asked if they could use my touch up paint for a scratch while it was there, and that I would pay for it. Cookie said no problem, and there would be no charge. . When I called to check status the first time, reminded them about that. Never did it . The body works looks ok at this point. But the communication, follow thru, and integrity is, in my opinion, lacking

2nd time I've used them. Highly recommend - thus the 5 stars…read more They do great work with integrity - that really sums it up.

So far - excellent. I contacted the shop by phone last Friday and Steven was immediately helpful,…read morepatient and understanding of our needs. He walked me through next steps. Today - Wednesday - we met and I left my car at the shop. I feel very confident in choosing this shop for our repairs. I'll update my review once I get my car back! Apx three weeks for needed repairs, paint, etc. but maybe they will surprise me and it will be ready early!

The staff was amazing here , they could tell I was nervous to drop my truck off and repair a small…read morescratch that was driving me nuts, they were very reassuring , friendly and confident that the Techs would make it brand new again! Job well done , would return here again!

I've taken multiple vehicles here over the years. Always great customer service and excellent work!read more

My daughter's car recently needed some repair work, and Air Colors which is a family run business,…read moredid an amazing job, getting it back to its original condition. In the end, my daughter was very pleased with the final results! It is important to note that while the car was in the shop, I spoke with Heather to touch bases on how everything was going. She shared a concern to clarify if we were fine with leaving a bumper as is or replacing it, sent pictures, got quotes/ordered a part just in case. All in all, she was knowledgeable, honest, efficient, AND professional. Great communication, quality work, great price from this husband-wife TEAM at Air Colors!

Heather and her husband are so amazing! Customer service is top tier. I was given a ride home when…read moreI dropped off my truck and a ride to the shop when my truck was ready. The quality of work done on my vehicle is outstanding. I highly recommend this business.

These guys saved my life! I was doing a front control arm repair at the DIY garage next door, when…read moreI got stuck on removing the ball joints (my car had over 200k miles). I literally couldn't drive the car out of the garage.. Sultan was able to accommodate me the next business day and even get the car rolled into his garage without the two front wheels on my car... AMAZING!! This is the most honest mechanic, and very well priced too! 10 out of 10

Great job and a great value! Highly recommend! I request service on AC condenser, vacuum and…read morerefrigerant added, half the cost what the dealership was giving me.

Highly recommend this shop, Very friendly staff…read more While my car was getting repair (took about a week) They updated me daily on the progress of my car which I appreciate a lot!they go above and beyond their line of work thanks again to everyone at caliber collision

Quoted repair time was not even close due to endless shipping delays and faulty parts...multiple…read more"deadlines " missed...would not recommend...

Was heartbroken when someone hit my Crosstrek and caused damage along the entire length of the…read moreright side of my car. But Chris and his crew knew exactly what to do and brought my beloved Trekkie back to its original beauty. In less time than expected too. Work was flawless and immaculate. Chris handled all the insurance stuff and saved me money where he could. He knew exactly what to do and made the process seamless and hassle-free for me. So happy and grateful for the shop's honesty and great workmanship. If you need an auto body shop, Chris is your guy!

Chris has fixed our old Mini Cooper's bumper twice now, quickly and at great value, so I'd…read morerecommend his shop and bring any future cars with body issues (hope not) to him in a heartbeat.