I was having problems with my pool getting cloudy. They steered me in the right direction and did not try to sell me things I didn't need. I really love their early April sale for those on their mailing list. read more

We bought our pool from here 6 years ago. I only go here to get my water tested because they don't sell me a ton of unnecessary chemicals. I drove 20 min to get pool water tested even though I have a ton of pool stores in Boardman. read more

I had purchased a part for my pool that was faulty from Caribbean. I tried to exchange after 30 minutes of purchasing. The owner told me, "I don't care if you were here 30 seconds after purchasing" that he would not exchange blaming it on me. I had the receipt for the part and he still refused to exchange. His arrogance has persuaded me to take my business elsewhere. I suspect he may be purchasing older parts and selling at a premium price. read more

Great customer service! Love our pool liner haven't had an issue! I went to other pool places in the area and they had the worst customer service ever! read more

do not go to this place owner has a installer that they are scamming people his installer does know what he is doing and owner is not having installer fix what he has done wrong, leave people no were to turn. do not go there read more

The week before the Memorial Day holiday, we had a series of storms that deposited a bunch of tree foliage in my pool. It subsequently got a little green. I treated it by turning my chlorine generator up to Super Chlorinate, and using some non-chlorinated pool shock. It had almost cleared up completely, but I took a water sample into Caribbean Pools and Hot Tubs in Austintown to do a water test, just to make sure none of the chemicals were out of whack. The technician tested all of the normal stuff and said everything was perfect. I was about to leave, when he said "Wait a minute. I want to do one more test". He then proceeded to do a Phosphate test. He did it and said "This is way too high. I'm surprised this hasn't cause you all kinds of problems. You need to do a Phosphate removal and Flock or you'll have problems". I was a little suspicious because all my chemicals checked perfect, but I gave him the benefit of the doubt, and bought a $35 bottle of Phosphate remover. But before I opened it, I did some research on www.troublefreepools.com, and a number of other pool care Web sites. The overwhelming majority of opinions of the "experts" on all of those sites was that although Algae do eat Phosphates, Phosphates do not cause Algae and if you keep you chlorine at the proper levels, Phosphates will never cause you a problem and do not need to be treated. It is also the overwhelming majority of opinions of the experts on these sites that Phosphate tests and removal chemicals are a very expensive way that some pool stores scare unsuspecting pool owners into buying chemicals that they don't want or need. So I took the sealed and unopened bottle of Phosphate remover back to Caribbean Pools and Hot Tubs, with the receipt from a couple of days previous, and politely requested my money back. The cashier said it is store policy that all pool chemicals are not returnable, even unopened ones, and that I would have to speak to the owner (Steve), who wasn't there at the moment. So I left the bottle, left the receipt, and left my number asking for a call from Steve. He called and reiterated that they won't accept returns on pool chemicals, but if I'll bring a water sample in, he retests it, and it comes out at 300 ppm of phosphates or less he'll return my money because of the possibility that they made a mistake in testing. So I took in a sample, he tested, and put it on a color sheet that had colors for 200 ppm, 500 ppm, and 1000 ppm. It was over 200, but less than 500 (I would guess about 250). He would not refund my money. I consider this a predatory business practice. The store owner is using his knowledge of pool chemistry and status as an "expert" to scare unsuspecting and non-expert pool owners into buying unnecessary pool chemicals in order to line his pockets, and he is obviously training his staff to do the same. Then, when people educate themselves on the reality of the situation, he is using his "No Returns" policy to keep their money. The public needs to know about unscrupulous businesses like this. There are plenty of alternatives to choose from. I had previously bought much of my pool stuff from Rhiel Supply, and had great service and no "hard sells", but Caribbean was closer so I thought I'd give them a try. Back to Rheil Supply for me. I'll live with my $35 mistake, but I want to let others know how not to make the same one. read more