We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

Everything was great when I purchased my hot tub, but unfortunately, the advice I received…read moresubsequently primarily benefitted Ohio Pools and Spas at my great expense. After several years of use, I inquired about having the tub drained as I was then not using. I was discouraged from doing that and was told that it didn't cost that much in electricity to keep it running, so I followed that advice. I just had the hot tub hauled away as both the controller pad and manual jet controller broke and the cost to replace/fix was too expensive. I received my electric bill after the hot tub removal and my electricity usage dropped substantially. The cost of the chemicals to maintain, replacement of the hot tub cover, electricity to run and eventual removal of the hot tub were all expenses that could have been avoided had the tub been drained and left for future use. Sharing this experience to save others from falling into this pitfall.

Unable to diagnose problem…read more We have an older hot tub that we purchased new from Litehouse a number of years ago. It recently quit working and after a number of service calls and over $1000, they still can't fix. A lot of money wasted.

Stow location- The 2 older gentleman that work there are the rudest most inconsiderate people. I…read moretried to do a return and they told me that they didn't return chemicals. A completely unopened box, still sealed. Interestingly enough it's not listed on the receipt, or on the company website, no where. The receipt says that they will accept any returns within 30 days with a receipt. The guy told me there's a sign by the register and that he doesn't need to put it on his receipts. I think the receipt should list all of their terms/policies, not a "sign" that they can take up or put away as they please. Never again! Advice/ make sure they sell you the right product or you will be out $$.

Austin was amazing with the initial response, came out to the house right away to meet in person…read more He was very personable and seemed anxious to start the job and then never got back to us with an estimate. This has caused us to lose time trying to schedule our project.

Didn't treat my daughter in law very nice..very un helpful. They bought a pool .and had you put in…read morea bathroom floor .they asked for help and you did nothing. You were very rude and unprofessional. You didn't even close the pool correctly..the wind the taking the cover off.

I was having problems with my pool getting cloudy. They steered me in the right direction and did…read morenot try to sell me things I didn't need. I really love their early April sale for those on their mailing list.

We bought our pool from here 6 years ago. I only go here to get my water tested because they don't…read moresell me a ton of unnecessary chemicals. I drove 20 min to get pool water tested even though I have a ton of pool stores in Boardman.

I was not happy to learn the other day that their AGGRESSIVE BUSINESS PLAN does not want people to…read moretest their water if they can't verify you buying their spa/pool chemicals. This in spite that I bought my Spa from them with the understanding of having lifetime water tests and that we stock up on their chemicals during their spring sale. I am going to be in the market to buy a new spa soon, think I will shop elsewhere.

Zero star rating if possible! TERRIBLE customer service - rude employees! Very unwilling to help…read moreyou out. Well worth the drive to go to Litehouse in Akron on Arlington!! They go above and beyond for you!!

Probably one of the best experiences we have had with a service technician. Knowledgeable,…read morefriendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

Crooks. Quality is poor, start projects after taking hefty deposit. Don't return to finish job…read more Does business without a license, then after they send in bandaid crew only to try to get more $ n mend things

Please do NOT hire this company. The bad reviews are all very REAL! Most of the good reviews are…read moreFAKE from current employees and their friends. Their better business has been REVOKED and had an "F"!!!! Ohio Swims / American Construction has ongoing lawsuits from multiple customers. They are professionals at being sued and experts of deceit. Do NOT trust Bill Foster in anything he says. In our experience he is truly a CONMAN and running a fraudulent business. Do not trust Erika either. She will tell you what you want to hear. We do not understand how he is still in business based on the ongoing lawsuits and issues. He talks a good talk but please do not believe him. We were also fooled and paid the price. Our pool has taken over two years to be done and was never fully finished. It was to be six months. It was a nightmare beyond our wildest dreams of how bad it could be. We were forced to call a thousand times and beg for a response and action. We would be ignored for days, weeks and months. We consider ourselves lucky to have done what was done and believe it was due to the persistent ongoing follow up from my husband. At times we gave up due to getting so tired of the game. We would get extra charges for nonsense. The charges would be sent out of the blue. Pay close attention to the quote and contract because as time goes on you realize a lot of the contract charges are bogus. For example, we paid for salt water system but they never installed it. We never had a project manager. Maybe a year in we got one but he didn't last. We then got another. And then another. And then another. Explaining and providing clear details of open items and any issues. They all quickly learned and left because of the incredible lack of ethics of Bill Foster and company. We have a long list of the issues. Our grout and plaster is terrible. Holes and gaps all over. Coping had no grout at all. The placement of the equipment is ridiculous. Our pool continues to leak. We have unfinished items and safety concerns. This is only a snippet. Do you want a hole to be dug and then wait over a year for action to be taken? Do you want your backyard to be a hazard and when your pool is going to be built, have the guys put it in the wrong place? Do you want them to re-dig everything as they forgot to put in water lines? Do you want them to have to re-dig up the gas lines as it was down wrong? Do you want a company who doesn't have their employees use an accurate drawing? Then, when you try to get a true copy, you get charged an extra $1500? Do you want workers to show up with the wrong color plaster - completely wrong - and thank goodness you are there to catch it? Do you want to have to be home to oversee and make sure things do not get done wrong? We were forced to take time off work and be home on multiple occasions due to the ongoing errors every time they would show up. Constant and excessive hand holding. IF the pool would have been done great and perfect and we waited for over 2 years with no communication and direction and lived a nightmare, then that's one thing. At least we would have this. However this was NOT the case and we are afraid of not only the visual issues but what about the issues we cannot see? We live in the same area as the pool company within 20 minutes. I can't imagine if you are of distance. Good luck. Also, nobody will fix it if they hear Bill Foster is connected. He has a reputation. Ask around. PLEASE BELIEVE THIS and other bad reviews. Our family does not want the same thing to happen to other families. Your hard earned money should not be stolen from this company. With the Better Business revoked this year this alone should alert there is a major issue with this company. If only it would be revoked before we signed and made the worse decision of our life by trusting Bill Foster and his company. If you want to contact me, leave your own review with an email or phone number or message me on YELP. There are other HONEST pool companies in the area. We are giving you what we wished to have being the hind site of 20/20 and our hard lesson learned. Sadly we are not alone here.