I've been buying jewelry from May Martin at the Lab since they first opened. I remember when they…read morehad a small pop-up, and I was really excited to support the brand. One of my favorite pieces has always been the Opalite necklace. Over the years I've probably purchased at least five of them. At the time they were around $25, and now they're listed at $48 on the website. Unfortunately, the most recent one I purchased broke within a week or two. I stopped by the shop today to ask if there was anything they could do--whether that meant repairing it or offering a small discount toward a replacement. Nothing was offered, and the interaction I had (I believe with May Martin's mother) felt dismissive and uncomfortable. I was told the necklaces looked tarnished and was lectured about how to care for them. In reality, they had been sitting in a drawer for a year or two because I wasn't sure what to do after the chain broke. I understand that things can break and that policies vary, but customer service matters. Even a simple apology or a small gesture--like a repair option or a 5-10% discount--would have gone a long way toward creating a better experience. Unfortunately, the interaction left me with a bad impression, and I don't plan to return. I'd recommend looking for higher-quality pieces elsewhere.

Such a cute place to find gifts! I bought a brass keychain. Wanted to shop longer but husband said…read morewe had to go. But i saw so many earrings and necklaces I would have liked to get or give. This shop also makes me want to live in a cute trailer! You must check it out!

Best framing business ever. I have been using Unique framing for over 40 years now and have always…read morebeen pleased!!! Vince and his staff have a great eye and attention to detail. And will always work with you to show your art at it's best. His assistant Arcelli (hope it is spelled right) is a great asset to this shop and Vince. Both are artist in their own right. Thank you for the years of service and friendship.

Love this place!!! I've used them twice and the owner Vince, and his staff are a class act.read more

The store is conveniently located in the The District Legacy center in Tustin and I happened to…read morestumble on it as I was waiting for a movie. I was attracted to the clothing on the window mannequin and my daughter drooled over the furniture and decor that were available in the store. I was pleasantly surprised that there would be a furniture store of that type in there. I don't know what the pricing on the furniture pieces were but I did check out the clothing prices and they were pretty reasonable. I did buy a pair of black leggings for $10. The complaint that I have is that while the salesperson was very friendly, after she tells me that all the chandeliers in the store are for sale, she didn't know any prices of those. She told me to put my contact info and inquiry down in their registry and the owner would call me back with that price. 3 weeks went by and I didn't get any calls but I dropped by the store again when I went back for another movie. A different salesperson was there so I asked if he knew the price of that same chandelier. Sadly, the same answer ("No") was given. I told her how I put my name down and that I've been waiting for a response for 3 weeks. She checked that registry (in the same place on the counter) and there was my name, about 10 names above the last name on the list. The funny thing is, there was another person who put their name down with a similar inquiry (price of a chandelier). I'm guessing she didn't get her answer either since she's farther down on the list than I am. The salesperson just said that she guessed that the owner is busy and didn't get a chance to get back to me yet. My advise, check out their clothes and buy what you can take with you that same day and don't hold your breath for a call back if you need one.

Nice sales people =] the clothing and furniture both exude an ethereal, dreamy, yet comfortable…read morefeel and I LOVE IT !!

Great work and very reasonable. Have gone here for years…read more With Felix retiring last year, his son in law has taken over the business and continues to do a great job.

I accidentally posted a-review On a place I haven't used and…read moream trying to delete it but can't seem to do it!

I phoned the store to see if they an item for an upcoming engagement party gift. Crystal loved my…read moreidea and recommended I consider another color combination, never being pushy. Her recommendation was STUNNING!! Thank you Crystal for your patience, creativity and wrapping the gift beautifully!

Beautiful Boutique for curating unique decor and gifts easy to access in Westcliff and personalized…read moreservice.

It's always a pleasure for me to purchase at this location. Like always their customer service is…read moreexceptional and tonight I had a wonderful experience given by Amy and Amanda who from the moment I walked in were friendly, helpful and were able to answer all my questions.

i really love erin condren! if you have OCD like me, love…read moreorganizing , live by planners and colored pens give you life.... this, this store is for you! i pop in here from time to time to replenish my inventory and see newness always leave the store with 2-6 new pens/markers i needed to see in person their A5 planners bc i got a HK cover for it. i didnt find one that i love this time around but def picked up new dual tip markers this brand is pretty pricey but the quality is perfection they have testers for the pens/markers the store is always clean and staff is very welcoming and attentive parking: located in the irvine spectrum. closest to target and the carousel. next to nature republic

I just had the best experience here that reminded me why I support small businesses! The owner was…read moreincredible and so kind. Thank you so much for making this happen for me!

Price right, quality material, and friendly service. Not to mention the quickest turnaround time…read moreI've ever experienced with embroidery.

If you're looking for permanent jewelry check out Sanlejur at Balboa Island! This is 2.5 years…read morelater and still going strong! Very dainty and pretty, perfect for everyday and adds just enough shine.

My friend was visiting me from out of state and looked for fun things for us to do while she was…read morehere. She came across this place and was very excited. When we arrived to the shop we were not greeted nor acknowledged. When we asked a question the lady working had a poor attitude and came across very snobby. I was a little hesitant of getting permanent jewelry because at time I have sensory issues. The overall bad customer service led me to not going through with my purchase.