Getting blood drawn is never pleasant, but Ebony at this location was super-informative and…read morehelpful. Because I have some medical conditions that require frequent blood draws, I'm pretty savvy when it comes to the phlebotomist skills. She really knew what she was doing and also took the trouble to explain some things for me (this was a new blood test for me). Great job.

This is a relatively new satellite office for Grady Hospital. It's located off Lee Street in the…read moreWest End. Honestly I never knew this plaza was in this neighborhood. Once you turn into the parking lot turn left and look to the right. As soon as I walked in the door I was greeted with a hello and a pleasant smile. There were 3 staff members there waiting to assist customers. They also have security at the door. The attendant asked if i had an appointment. I advised I had two appointments that day. She checked me in for the first one and advised me she would check me in for the second one after the first visit was completed. She did just that. I didn't have to remind her because she found me in the waiting area. The waiting area has plenty of comfortable seating and to my surprise there was phone charging stations. There is also a pharmacy towards the back of the lobby. I had an awesome experience with Dr Schenkel and Dr Redmond. They both have excellent bedside manner and were attentive when listening to me and my needs. They were thorough in their care. Grady has done so much for putting this outpatient office in this community and the new South Fulton facility coming soon in Union City. Give these folks a try. They will take good care of your needs.

My appointment was for 7:15am. I got off the elevator exactly at 7:00am since that's when they open…read more(as advertised on their website and the listing on their front door) and 3 people were in the hallway lined up. The door to the office was locked. We were not let in until 7:23 which was a bit inconvenient as I had to head into work right after. The waiting area had about 14 seats and the Express Check-in scanner was not working. Once I was finally seen, the gentleman who assisted me was great. I took a Lyft so I'm not sure about parking, but it's very close to the Civic Center MARTA station.

My physician picked this company, which I had never heard of. Labs were taken in his office by a…read morephlebotomist. It was an annual checkup and I have a few numbers I need to watch. I got an email to sign into their site. After giving the site my personal information, I set up username and password. It didn't work, even though the password met all their criteria. Uppercase, lowercase, number, symbol, eight character minimum. Of course they had to send me an email with a code. Okay, copied and entered the code. Message that I had not met the criteria. There's no contact method, so I can't find out why. I changed the password 2 more times, making it longer so I could be positive I met the criteria by doubling each one. Still told I couldn't get in, but no reason. Maybe I made a typo somewhere -- name, address, phone number, DOB, whatever, but I couldn't go back to that and see. Or maybe I was too irritated (quite possible. The tool kept repeating I didn't meet the criteria. I assumed that was about my password, but who knows? They cheap out by not having tech support. I mean, there was a thunderstorm a few hours ago. Maybe their server is damaged. Maybe the power is out. I will have to wait til Monday and have the doctor's office email me my lab results. I'm making a bet that they have gotten rid of tech support in favor of a half-baked AI "assistant" who is doing its job of failing at its job. Every company in the world is p***ing off customers with the expectation of getting a huge return on their investment. I'm going to suggest my doctor switch to a different lab. Don't answer here with the standard meaningless response that I've read a thousand times on every review site on the internet. "We at (name of incompetent company) always strive....." Striving isn't succeeding. Using worn out clichés but not fixing the problem only infuriates your customers. No, honey, physicians aren't your real customers. PATIENTS, via their insurance, employers or bank accounts are paying the bills. So wake up. Stop listening to company reps and try your tech garbage yourself before purchasing. You might find the newest and latest is not an improvement.

Avoid at all costs. Had a 3:40pm appointment. Office is supposed to close at 4:00pm but I guess…read morethey decided to close early? Door was locked and nobody there to assist. Phone number is just an automated line, with zero way to speak to a human. Terrible.

I felt racially profiled. While yes I was 10 min late and opted to be a drop in. I saw numbers…read morepeople be called and be no show. Saw plenty of people be called also drop ins and despite asking to be seen I was faced w excuses!

Very poor and unorganized. It's just a data collection center. I say that because They;ve take more…read moreblood than services rendered. I have been attending for eight months. I made them aware if my homeless situation and they promised a case worker to help. I suffer from PTSD, ANXIETY AND DEPRESSION. I was offered a case workwear for that... guess what?... no help yet. ( good thing I'm not suicidal anymore.) I would also like to add that my sugar spiked and they put me on met Forman... guards kept dropping low. I took myself off of it , now sugar is stable. I even asked the Practitioner, what GMO does to the body when mixed with medication... Guess what? She couldn't answer... (crickets) lol. You will get drug pushers at this location too. It shouldn't take eight month to get help for a senior and it shouldn't ! take years for affordable housing!!! P.S,,,, I'm going back to Grady!!!

From the owner: Now accepting new patients. We specialize in caring for older adults. Our doctors take the time to…read morelisten, understand your needs, and help you achieve your health goals. Oak Street Health is a network of primary care doctors for adults on Medicare. Book an appointment at our West End clinic today.

Kimberly is amazing! She made sure my test kit was sent overnight to California and it arrived…read moreliked clockwork. She was so kind and helpful it made a lasting impression. Linda was also wonderful taking my blood - didn't feel a thing. Great service and really kind staff!

I went to the Roswell location for a required TB test and came to this location to have it read two…read moredays later because it's closer to home. The Roswell location told me it was not necessary to make a follow up appointment to have it read, and to just walk in and have someone look at my arm. Reading a TB test is literally a visual test that takes 5 seconds. So I walk in, there's someone waiting, no problem. Two others walk in five minutes later, one of whom had an appointment and I was told they had to prioritize appointments. This would be fine if: 1) the prior location specifically said not to make a follow up appointment 2) all the nurse needed to do was look at my arm On top of all this, when I addressed the issue all the nurse did was talk over me. I will certainly not be back to this location. There are many other locations in Atlanta that I'm sure are kinder and better run. In the end, I was brought back 15 minutes later for 10 secs, she felt my arm and I was done. SMH.