Came to this location for a sick appointment for my kiddo. When I called the nurse line, we received a call back in about 5 minutes. The nurse was helpful and was able to setup a same-day sick appointment. I was able to check-in my kiddo on my phone prior to driving there, so the only thing I had to do was say "I'm here" via text. I still like the fact that they have you wait in your car until they have a room ready. A few minutes later we got a text stating his room was ready. A nurse came in quickly, took his height and weight and asked him about his symptoms. They were slammed and we waited about 20 minutes to see a doctor. The doctor came in, asked my kiddo about his symptoms, and decided to give him a covid, flu, and strep test. Let's just say the kiddo doesn't want any of those tests again. About 15 minutes later the doctor came in and gave us the good news about his results....all negative. read more

Hands down, Carithers is the best pediatric practice in Northeast Florida. All top notch physicians who truly care about your child. Every parent I have asked about pediatricians has recommended Carithers to me, and I see why! read more

Carithers Pediatric has really gone downhill. At my child's recent yearly well check, the doctor brought up a history of asthma and I was unexpectedly charged for a sick visit--even though my child was not sick. As a Respiratory Therapist, I would not hesitate to take my child to a pulmonologist if there were any concerns with breathing. I was shocked and saddened by the lack of compassion and integrity at this practice. read more

Doctors are good but their phone scheduling system is TERRIBLE! They never answer the phone so you have to leave a message. If you are a working mom or home with a baby it's easy to miss their callback then it's just an endless cycle of playing phone tag just to get an appointment. There has to be a better way to do this. This is the only doctors office I've had this experience with. Either have staff that answer the phone or allow patients to book appointments online it shouldn't have to be this hard! read more

The Southside office has displayed medical bias on several occasions. I removed my child from this practice. Nurse Jack is the ONLY physician/nurse who showed conisistent kindness and professional bedside manner. Dr. Mya was helpful a few times as well. Dr Augustin (tall Blonde woman with tattoos) forced a catheter in my son to get a urine sample against my and his wishes. He was TWO and afraid to potty in a toilet. I requested to take the sample kit home where he would would easily pee in his pottty. They told me no. Augustin also made a crude comment outside the door saying, "This is a strong one" so, she and three other nurses forcibly held my child down to force the catheter knowing how painful it is and she was unsuccessful. I was livid. This is how medical fear and trauma begins. I also had to self-diagnose my child for threadworms he contracted at his daycare. I called and visited several times for care. I was never offered a stool or tape test not advised of any treatment. One tall, younger White male stood literally at the door and spoke to me as if my son had a biblical plague. Insulting and unprofessional. I switched him to another practice who immediately went into action to test and prescribe what we needed after over a year and a half of my son suffering. I cannot recommend this practice for children of color. read more

I'll have to say, I'm impressed with the way Carithers Southside does business. As we make our way back to normalcy, Carithers still manages to keep everyone in mind and sort of allows folks to do what they feel comfortable as it pertains to their individual preferences. From what I've seen, masks are welcome but not required. The staff are all friendly and welcoming - even though there are procedures in place to facilitate an expedite in and out experience. For me, the sign in process that gets sent to you beforehand makes everything smooth. You can literally check in, fill out paperwork, and pay your copay from your phone or tablet before you even arrive. As a parent with multiple little children..it's the little things that count. Lol. Seeing the doc took a little bit, but during this time, that's expected. You can tell that even though the facility is kept very clean, it's a busy season. One thing I really admire is the doctors have their students hands on, and don't make the experience weird. They don't hover over them, they trust them to do what they've been taught to do. As a person that's went through an FTO program, I think this is a wonderful way to build confidence and produce staff that will keep reviews like these coming. read more

All the reviews of how wonderful the providers are is true. I don't have a complaint on a single one - my little one for the past two -three months has been going every 2 weeks for ear infections and we've met A LOT of the providers. They have recently switched their phone servicing system or appointment system and have asked for grace (working in medicine I completely understand). But it is still a broken system - the inability to speak with someone is quite a hinderance on getting appointments sick or otherwise and the frustration from the parents of patients is rubbing off on the staff. Today as we were checking out for an appointment we heard staff loudly and rudely complaining about parents calling and expressing concerns and frustration. My husband and I also played phone tag 5 times just to get this appointment scheduled and it was an appointment we had to get in a specific time frame for the surgeon they referred to do a surgery. The doctors are fantastic. The office is going through some growing pains and it's not a good look and quite frustrating for parents. read more

We have been at Carither's Pediatric for 12 yrs. My kids ages are 12, 11, 8. Love this office for Physician Staff. The Doctors truly care and make your child their top priority. Office call backs are extremely lacking. I just had a call back from Tammy. I called to get lab test results for my child. Dr. had called a months ago with results and discussed everything with me. I asked for a hard copy to be put in the mail and it never was. Not the Dr's fault, I am sure the task got dropped being passed down. Not terrible. So I called today to get test result numbers because we are in the process of a 2nd opinion and I was told the results would not be read to me because "THAT IS TOO MUCH TO READ OVER THE PHONE". What!?! I think is so sad nobody wants to do the job they are being paid to do. It was literally going to be 6 numbers she needed to read back to me for lab tests my daughter had done. She made it sound like there was a call time limit. Then, I was told my daughter needed a well check. She spent 10+ minutes on the phone trying to find me an appointment. VERY VERY disappointing that office staff wants to make things hard on parents who are struggling to get their kids well, but have no problem getting you scheduled for an appointment that will bring in revenue. NOT A GOOD LOOK. read more

My first time at this location since they relocated from Deerwood Park. The group of doctors here have always been professional and attentive since my kids were born and placed under their medical care over 10 years ago. The new place has a large lobby with a TV and chairs. I remember there being books or magazines to read before, but I am not sure. Besides the TV there isn't anything else to the waiting room. There is a 2nd location in Riverside. If these are convenient locations for you, I highly recommend this Pediatric group. read more

Carithers Pediatric Group - Pediatricians Near Me - Jacksonville, Florida

The care my son received was excellent, I have no complaints. He was recently treated for a serious infection that required 3 visits in a one week time frame - and it was a bit frustrating because it was a new provider at each visit that had a different view, and we had to sort of re-explain everything over and over, due to this. I guess that's one of the not-so-perks of a larger group practice. Each provider did however show concern and I felt that they were very thorough. On another note it is extremely difficult to get anyone on the phone to help with records, portal access (that I never received the invite link for), etc. Billing seems to be the only department I've had to call and a live person answered and assisted very efficiently. Everything else seems to route you to leave a voicemail and it says turnaround for a callback is 24-48 hours. I guess you gotta take the good with the bad and address ANY concerns while you are there because it is extremely difficult to get help on the phone. read more

Updating review. Physicians and PAs are great, very helpful and kind esp to the children. Have had great encounters with everyone we've seen thus far. Not easy to get a hold of - The process to schedule appointments is not easy, have to leave a message for them to contact you back. If you have to call the on-call dr though in th evenings they do get back to you within 20 minutes. Rooms are small, half the size of regular rooms. Sinks for hand washing and only have hand sanitizers for staff. read more

My daughters been going to this office since birth and I cannot say anything bad about the doctors. However, 13 years later I was told on the phone to go and find another doctor by one of the office staff. Apparently, We really pissed her off because we had to reschedule our last couple of appointments due to a death in the family and Covid. I was so disappointed, because my daughter loves Dr. Jefferson. read more

My kids have been going to this practice since birth. The office is bright and welcoming. The staff is always friendly and helpful. I always schedule with Dr Connolly for well visits. My boys love talking Star Wars with him. He always takes the time to listen to concerns and explain things. I never feel rushed through a visit. Only thing I don't love is the call in process of always having to leave a message. Other than that I highly recommend this practice. read more

My family loves Carithers. The doctors are great, the office is clean and very welcoming for kids. I have recommended to everyone I know as the best pediatric group in Jacksonville. read more

My son had a scheduled appointment almost an hour ago and we are still waiting to see a doctor. We have been sitting in a room....waiting. its infuriating. It's a well visit, an appointment that was booked well in advance yet all we do is sit and wait. read more

I've been attending Carithers Ped Group since my son was born. Most of the doctors are excellent. Doc. Cheek was our personal favorite. He was always pleasant, upbeat, and willing to assist. We had our first unpleasant experience with Dr. Williams, who sent us home once and tried to send us home a second time even after we explained having to take our son to the emergency room after the initial visit. At this point we were on day 4 of my son having a high fever amongst other symptoms, lethargy being one of them. She was still trying to send us home for another two days. At this point we asked her did she have kids and to put herself in our shoes. She then decided to run more labs and saw my son's white blood count was high and he was fighting a bacterial infection. Up until this point they kept telling us it was viral and he had to fight it himself. It was a horrible experience for a new mom. My biggest gripe of all with this office is when you call, you can never get anyone on the phone. You have to leave a message and wait for someone to call you back. During the holidays, the office had a message saying they were closed when they weren't. It's already hard to get in touch during normal hours. This was the main reason we decided to switch pediatricians. There have been other encounters, however these stand out the most. We love Dr. Cheek and wanted to stay with Carithers just for him but our son's health is more important. read more

My son is now nine months old and every experience with this group has been excellent. From the nurse at the hospital to the doctors we see now, everyone has taken the time to make the process of becoming a new parent easier. Presently we do our best to see Dr. Connolly as he has done a great job setting us at ease about various parenting challenges we've faced. read more