Dr Cooper is nothing short of a genius. Before Dr Cooper started her pediatric practice at the…read morebeach she specialized as a neonatal physician. So she really understands babies, children and their development. Our 3 year old fell and went into the ER and they x-rayed his ankle and said he was fine. About a week later I went into Dr Cooper and she insisted he had a broken leg (despite no bruising or swelling). She said, "I just have a feeling, please have him get an MRI". I scheduled the MRI and low and behold he had a toddlers fracture in his lower leg! If it wasn't for her, my son would have been walking on a broken leg for God knows how long. She is absolutely excellent. It doesn't get any better than Dr Cooper.

Came in for a newborn check up when my little one was only 3 days old & Dr Maria was so kind and…read morethorough. His staff was very welcoming and patient with us while juggling our newborn and filling out paperwork. We have already had our follow-up appointment and have 1st round of shots scheduled. So far are super appreciative of the care we've received at this clinic!

Even though everyone was always friendly, the care was not completely there. When I would bring my…read morekids in I would have to call in and remind them to send the prescription to the pharmacy and something I still wouldn't get the prescription! I asked them to do lab work because I was having concerns about my son being to pale and I never heard back with the results good or bad I would have like to had known. One day I called to reschedule an appointment we had, and they told me "no we are currently not talking your insurance anymore" without any notice. Which is so unprofessional. Most offices give a time period notice and they didn't. I was left without a provider for my children! Do not recommend!

We are very happy with the care we have received for our baby from Dr Murray. He is really care and…read morehas spent a lot of time explaining things. We are very grateful to have him. He has never rushed any visits and has been available to help. He has given us really great medical information. Overall, we are very happy. The location is kind of far from where we live but we are happy to drive there instead of a closer one.

Awful!! I wasn't even able to make an appointment here until they received the transfer of my sons…read morerecords from his last pediatrician and then sat on the records for weeks without letting me know the received them or calling me back lien they said they would so I could make an appointment. My son finally ran out of medication and the person who answers the phone can't even make appointments??? I called another ped and was able to make an appointment that same day without all the bs and wasted time.

Best pediatric doctor ever! He has been my kids' doctor (16&11 years old) since they were babies…read more He is like family. Great service and best quality care you can find for your children. They did a great job during COVID to keep everyone safe.

From the owner: Solo practitioner with 20 years experience in Jacksonville. Located next to Mayo Clinic…read more Appointments are 20 to 30 minutes. 24/7 phone availability. Weekend appointments for emergencies.

We have been with this practice for 7 years, and leaving is incredibly disappointing. Dr. Arrington…read moreand Caitlin have always been excellent--attentive, thorough, and truly caring since my son was a newborn. They are the only reason we stayed as long as we did. However, since the practice was taken over by Pedatrica, the front office has significantly declined. The staff is consistently rude, condescending, and lacks basic professionalism and respect toward patients and families. The final straw was a recent interaction with a staff member at the St. John's location regarding a payment arrangement. After one missed call and a payment less than a week late, I was spoken to in a scolding, disrespectful tone and told I was "making her job harder." When my son's grandmother called back to make the payment, she was treated just as poorly--spoken down to instead of being helped. There is a complete lack of courtesy and patient respect, which is unacceptable in any healthcare setting--especially pediatrics. Before making the decision to leave and remove my son from this practice, I emailed the office two weeks ago to address these concerns and received no response. It is likely there will be a generic reply here asking me to email a practice manager--however, that effort has already been made, and the lack of follow-up speaks for itself. It is unfortunate that one staff member and a declining front office experience have driven us away after 7 years. Families deserve to be treated with respect, not talked down to. We will not be returning.

I remember when this was a great pediatrician with just Dr. Reddy. When I could call and get…read moresomeone to answer. When I could actually see Dr. Reddy. When Dr. Reddy knew my child's name. When Dr. Reddy did house visits for newborns. When I could do my med check the same time as another reason for a visit. Automated system, can't even get someone to answer the phone or call you back. They ask about your child's eating habit, so they can bill for nutrition. Everything is done for a billing code, nothing is done because it is convenient or because they care. Don't think you can go for a well visit and ask to do your 3 month med check at the same time. Different billing codes, different visit. 30 min to get there, 1 hour to get in and out, 30 min home---waste of time. My older daughter, had enough, left for a regular family practice.

Type of care: puncture wound to the arm. No bleeding but was infected…read more Care quality: they told me to go to the emergency room. I went to the emergency room and they laughed and told me urgent care should have resolved this with a wet dressing and antibiotic care. So, I paid for urgent care and an emergency room visit. My thoughts are that this place does not have the skill level or the knowledge base to care for simple wound care. Office experience: I came first thing in the morning. Fairly easy process to register and about 30 minutes total before seeing someone. Staff was friendly

I visited the Hodges location this morning for care. However, after the greeting and interaction I…read morehad with the front desk employee, I opted to cancel my appointment due to lack of confidence in this facility. Not only did the person at the front desk infer (and directly state) I was fighting with her because I questioned the charge, her lack of knowledge about the insurance process made me feel uncomfortable with the competence of the front office staff -- and potentially the doctors -- at this facility. When I mentioned my concerns, she said she was new and had been trained to say this to patients who questioned the charge. She said she didn't want to fight with me about this, which I found disconcerting as I was not fighting. I just asked why I was being charged when my deductible had been met. She explained that my individual deductible had been met, but not my family one. I questioned this interpretation, as this is not how the deductible is defined, based on my experience and my visits to other health care providers. She repeated that she was not going to fight with me, then in a curt tone, she said I would be getting a bill from my insurance company. The term "fighting" along with her attitude toward me -- and what this said about the quality of care I might receive at this location -- made the decision to find care elsewhere an easy one. And I left.

The physicians are generally competent but they cycle in and out so much that we keep having to…read morefind a new doctor AND they do not inform us that our doc has left the practice or provide a way to communicate with that doctor when we have been in the middle of a complex care plan and have to start yet again... really disappointing.

The front desk receptionists are very welcoming and friendly. I love feeling like I am not a number…read morebut a patient with feelings. The doctor was happy and made my son feel at ease. It's hard to find a place like this these days.

The women working in this office are fabulous. The office isn't your typical doctor's office. It's…read moredecorated in a peaceful tone and they really make you feel comfortable. And not just in the waiting room. You would never know your in a doctor's office except for the staff walking around in scrubs & lab coats. Most rooms have their own little changing area for you to change in and hang your clothes while waiting for the doctor. If you're looking for a new lady doctor, I would definitely recommend you try the ladies at this location.

Horrible office. I would not recommend this place to my worst enemy! Horrible service, rude office…read morestaff, and terrible pre-natal care!

We adore Dr. Kevin and the staff. So happy we found them. They are very kind every time we are…read morethere.

I take my child here for his ADHD. Every time we have an appointment we sit in the waiting room for…read more30 minutes to an hour. Then have to sit in the room another 30 waiting on the doctor. They do not have a direct line to the specific doctor's office we go to so all calls go through a call center. You are supposed to be able to request refills through the patient portal but when I do no one ever responds. Then I end up waiting days until I finally call and find out that no one has put the refill in. I have been bringing my son here since he was born 11 years ago. It seems to be getting worse. I will be looking for a new doctor soon.