My husband went to see Dr Carla Sanchez at the Derm Institute of Chicago for a couple of areas of concern on his face. Swelling and redness near his right eye, as well as some discoloration on his cheeks. Thanks to her expertise, his eye area has healed beautifully in only a matter of days. His cheeks are free of the precancerous condition that were darkening them. He is back to his handsome self thanks to Dr. Sanchez. read more

she ignored everything I said. gave me what she wanted despite me saying it didn't work and made me break out. didn't even tell me any reason this time would be different or worth it. she was literally ignoring me. I asked for things or gave her info about why I didn't like smth and she just repeated over and over as if she couldn't hear me what she wanted me to do. I'm happy for my doctor to tell me I'm wrong and that I should try smth that Im hesitant to. that's not what happened. she ignored my concerns as if I didn't say them read more

Bait & switch!! Had an appointment with Dr Sanchez , took months to get an appointment. Once checked in and in a room they said you will see Dr...?? I said my appointment is with Dr Sanchez. They told me she's not in. Not one person reached out to notify me. Assistant office manager called me after I requested a call and she really didn't care. Nothing to do with the Dr however with a staff like that who knows how long she will be practicing for!!! read more

Very kind and attentive! Addressed all of my concerns and helped make a treatment plan to get my acne under control

She is has been the kindest dermatologist with good bedside manner and helpful with resolving most skin issues and conducting full body scan for cancer screening. Bummed she moved further away than where I last had seen her but considering traveling a little further to stay with her. read more

If I could give a negative star I would. Very disappointing experience with Dr Sanchez Palacios. She not only couldn't answer the two questions my rheumatologist told me to ask her, but I saw her on Jan 28 and never heard from her about my test results. Today I logged into her portal and saw test results had been sitting there since Jan 31. Today is Feb 16. The results were positive indicating the need for a prescription yet I never received one call or email to notify me. Does NOT inspire any degree of professionalism or confidence as a physician. read more

YIKES, switching doctors. Incredibly uncomfortable in so many ways. I'm a bisexual woman in a relationship with another woman, but I've been on birth control since I was young for different reasons--period regulation/improvement, attempts at acne control, etc.--and this doctor had the audacity to ask me why I'm on birth control if I'm not having sex with men. I very clearly told her I'm in a relationship with a woman, and then she referred to my partner as "them," as if she couldn't use the proper pronouns once I had already used my partner's pronouns. Then her nurse/assistant (apologies if that's the incorrect term) was trying to correct her or explain why I'd be on birth control for other reasons, but then made a comment that the iPledge Program (essentially ensures women on Accutane don't get pregnant) "isn't very lesbian-friendly." Besides the discomfort around pronoun use, Dr. Palacios laughing at me for being on birth control without being sexually active with men, and the assistant's assumption of the way I label my sexuality, it was a horrible experience. As others have mentioned, she was constantly itching to get to the door. She wouldn't listen to my concerns, and I felt incredibly nervous about her evaluation and recommendation for Accutane without fully explaining everything. She would ask a question and then cut me off, keep inching to the door or making signs of trying to get away, and she never even sat down. She didn't fully explain the side-effects of my medicine (or the other acne medication that she prescribed for the first month until I can start Accutane). I didn't even know what I was prescribed until I picked it up. I'm going to see someone else at the same practice, for simplicity and because it's in-network for my insurance. But I would not recommend people to go here, queer-identifying or not. read more

After moving to Chicago, I started to have eczema breakouts which I have no history of eczema. I went to Dr. Sanchez to check out the breakouts on my arms and my eyebrow. She literally acted like she couldn't wait to get out of the room because every time I asked a question she kept walking towards the door. She didn't even bother to ask "do you have any other questions?" About a skin condition that is completely COMPLETELY foreign to me. After the medication for my eyebrow failed, I was advised to go for a patch testing. This is when I started to despise Dr. Sanchez. I was with a really friendly nurse who was talking me through the patch testing process as she was putting them on my back. I was undressed with a gown on because they needed my back to be bare to place the patches. In the middle of our procedure, Dr. Sanchez BURSTS into the room without even KNOCKING like other doctors do. This woman had the DECENCY to tell the nurse "how much longer? I need you to get out of this room because I have a procedure." The nurse stated that we were halfway done and Dr. Sanchez left the room. Not even 3 minutes later, this psychotic madwoman bursts back into my room saying "I TOLD YOU I NEED THIS ROOM CAN YOU HURRY UP." I was so annoyed and so was the nurse. First of all, I felt so disrespected and unvalued as a patient because I was basically being kicked out of a room during my procedure. Second, she didn't even knock on the door before she came in and I wasn't dressed in both occasions. What a violation of my privacy!! I complained to management who told the practice owner. The practice owner told the manager to call me but the practice manager said "she's fine." I AM NOT FINE. It just seems like Dr. Sanchez can get away with her unprofessional behavior. Not to mention she doesn't seem knowledgeable in her own field because she made my skin condition worse. read more

Amazing, caring, completely goes the extra mile for her patients! It has been a very long time that a doctor has impressed me as she has in her care for my brother~I am an RN so we are tougher to impress ;) I am forever grateful to her and her staff for complete and personalized care! Many would say she went above and beyond and truly I believe she followed her professional heart! God bless CSP, her wonderful staff, and all of their families! We will be including all of you in our Thanksgiving blessings, Mary Condon-Kenny read more

During a visit with my GP for an unknown leg-ankle-vein-itchy skin-whatever problem, he called up the Skin Care Center to see if Dr. Berk was available for an immediate appointment. Yes! So I was there in half and hour--a $15 cab ride between GP and the Skin Care Center--and my GP even waived his co-pay so I could use the bucks for the cab. Nice. Except, once I got there, Dr. Berk wasn't seeing patients that day. They said Dr. Sanchez-Palacios would see me. Hm. So there I was sitting for an hour. At least I could view all the cabinets of esoteric, pricey skin care creams. Hey, edging my way into a clinic that was booked for three weeks solid was great, and I didn't mind waiting. It is like flying standby on an airplane. If they have availability, great, if not, you sit & wait for the next flight out. So ok...an hour went by. Her assistant came in and asked most of the pertinent questions. After waiting another 15-20 minutes, Dr. S-P came in. Sadly, the other reviews reporting about the doctor's communication abilities are on target. She mumbles, talked over me, and didn't write anything down as most doctors usually (don't doctors make additional notes while viewing a patient?). I believe part of her communication problem is because of ESL. No biggie, but I would have liked her to listen and then ask me more questions. It's been my experience with dermatologists that they rarely treat the underlying problem of WHY you have itchy skin; they merely treat the symptoms. Doctors are so scared of going out on a limb and say, "Yes, all the hours of Internet research you did at 2 am WAS correct--you really MIGHT have 'abcd' disorder I'm sending you back to your GP with a note to follow-up immediately with a pulmonary specialist...." But no, none of my past dermatologists did that. read more

Dr. Carla is awesome. I went to refer her to some coworkers and saw that her yelp reviews do not represent her as a medical professional well. I see her annually as I have a history of Melanoma concerns, and she has helped me on several occasions. I would recommend her to anyone. read more

I am surprised by the bad reviews on Yelp for Dr. Sanchez and the Skin Care Center. I have never had to wait over 20 minutes, which I feel is an ok wait time because we do live in a big city and the Skin Care Center is a well known derm. Also, Dr Sanchez has always been plesant and taken the time to chat with me, especially since I was on Accutane. The receptionists and nurses are some of the nicest I have encountered. When you go to a Dr, no matter what kind, in the city of Chicago, you need to realize you WILL be waiting. I highly recommend the Skin Care Center. read more

I went to see Dr. Sanchez this year, The morning of my first appointment I went on yelp to check her out. After reading all of her Yelp reviews, Lord was I nervous going there that (early) morning. I arrived 15 minutes BEFORE my appointment. There was NO wait, she was a complete sweetheart AND she was the prettiest Dermatologist I have ever had. Her appearance is relavant b/c who honestly trusts a skin doctor with anything but Beautiful skin? I do not. Anyways, she was very gentle, relaxed and I think she is an AMAZING Dermatologist, my favorite one EVER! :) ~She thoroughly checked my skin to make sure I did not have skin cancer ( I used to work at a tanning spa and there was something on my leg that I was freaking out about) ~She corrected my hot mess of a face that had pimples. I am 24: that is not a good look. LOL! .. anyways my skin is all cleared up now. ~ The receptionists are the NICEST women ever, so polite and informative: they are also On Point with calling you to remind you of your upcoming appointments as well. Conclusion: Dr. Sanchez is a Wonderful Dermatologist My thought on all of the mediocre/negative Yelp reviews on her: * Generally, people do not acknowledge/ run home to write a positive Yelp review if they are satisfied with a Business and/Doctor. Well I, on the other hand DO! read more

I went to see Dr. Sanchez to have my moles checked out. I had a hard time finding a derm and actually my "lady" doctor recommended her. I didn't really have an inappropriate wait time (altough I was one of the first appts of the day), but I agree with everyone that I had a hard time understanding her. She did mumble when she spoke to me and also used all the clinical terms for everything she was asking or explaining, which made me keep saying I'm sorry what does that mean? Not terrible, not great . . . just ok . . . I'll keep looking for another derm. read more

I went to see Dr. SP in 2008 for a mole* on my face I was concerned about. I don't recall having a long wait to see her after I arrived, and I found her to have a pretty soothing beside manner. She ordered a biopsy (*on what she said is actually one large freckle). They did it right then, quick and clean. I got two stitches, and they asked me to come back in a few days to have the stitches removed. I liked her, but one thing I didn't like is I felt she tried to push cosmetic surgery on me. I asked if it was medically necessary--like would my freckle eventually turn into something that could be cancerous? She said no, but still recommended the surgery to remove it. I asked why, and she sort of crinkled her nose and said something to the effect of "you don't want to keep that on your face, do you?" I said I didn't mind it, but she asked me about the surgery again when I came to have the stitches removed. I wasn't too offended by it, personally, but anyone who is more sensitive about their appearance probably would've been upset by that. One last thing is that I asked for a recommendation for sunscreen, and she offered to sell me one from her office (by Elta MD). I bought it from her, but then I later looked it up on cosmetics database, it had a rating of 5. Not great. There are LOTS of other sunscreens with better ratings than that. If I need a derm in the future, I will probably go elsewhere. read more

I saw Dr. Sanchez-Palacios today and was very happy with my visit! I expected a wait (just typical at all doctors offices) but it was a very quick experience. I wanted a small mole looked at and she ended up removing it during that visit, which was great. I found her and her staff to be extremely friendly! read more

I went in 2 years ago for an examination of my overall skin condition. I have a significant number of moles, and had never had a comprehensive dermotological exam. My brother, who has similar skin as I do, had previously gone in to a different dermotologist, and was found to have several moles in several stages of precancerous states. So, I figured it was time to get my skin examined. I called to make an appointment and had no problems with the receptionist or scheduling. As we all know, waiting is nothing new in the medical business. Its a fact of life that if you show up (even on time) you are going to wait. I waited for what I consider to be a reasonable amount of time (probably 30-45 minutes) for my initial exam. I found Dr. Palacious generally friendly, and competent. She gave me a thorough exam, and was very straightforward in her tone and demeanor. We determined there was one specific issue that needed to be addressed with surgery and scheduled a day for that. The second visit was comparable to the first, and I was prepped and operated on with no complications or issues. I would recommend Dr. Palacios based on this experience. I believe she also speaks Spanish so that is an additional benefit if you are Spanish speaking. read more

Saw her for the first time today, I thought maybe I was being sensitive but from the looks of the other reviews I was spot on. She barely wanted to shake my hand much less answer any questions! I literally had a pap smear 30 mins earlier that was more warm and personal than her bed side manner! I will not be back! read more

This provider took over an hour with very few patients in the office. They then overcharged my claim by 3 times the amount from last year. They are not looking into the claim to review any mistakes. read more

I saw Dr. Sanchez-Palacios recently and was very impressed both with her and the office procedure. She was thorough and explained everything very clearly. They follow strict Covid guidelines both in the building and in her office. I HIGHLY recommend her! read more

I've been a patient with this practice for years. Unfortunately, during that time I've seen the practice turn from a medical office to a profit driven business. 1. Attention and Competency of Medical Staff: Dr. Sanchez is in and out the door as quickly as she can be. If you have any questions or concerns about your condition, have them ready before she comes in and be poised to grab her before she runs out the door. The PA, Kelsey, is much nicer but extremely inexperienced. I went in for red bumps and she told me they were bed bug bites. She did a biopsy to confirm the results of which wouldn't be back for a while. In the meantime, I had an exterminator bomb my place which cost $500. When the office finally called with the results, it wasn't beg bugs. It was hives. Her misdiagnosis cost me $600 in exterminator bills. 2. $$$$$ - Making money from you is the mission of this office (rather than providing quality medical care). They push their own products on you which are not covered by insurance and are rather expensive (compared to over the counter products or rxns covered by insurance). Once I bought their sunscreen, which came in a regular sized bottle, but when the bottle ran out with in a few weeks, I saw that there was actually only one ounce of sunscreen in the bottle. The bottle was designed to look like there was 3x as much product in it than there actually was. It cost $40. Once I went in for a regular check up, and mentioned that I had some acne on my forehead that wouldn't go away. The doctor said she could get rid of those if I wanted. I said sure and the doctor popped them which took 2 minutes. Later I got a bill that listed the procedure as "surgery" with a charge of $100/whitehead popped. Another time, I went in to pick up a product (that I had been using) and was completely bamboozled. Rather than just giving it to me, their anesthetician came out and said she could take care of me but I should follow her in the back so we could speak with more privacy. Next thing you know she has the PA in with us and I got a bill a few weeks later for an office visit. Also for the appointment when the PA misdiagnosed me, I was charged $500. When she suggested I get a biopsy, I asked if the procedure would be fully covered. (After the incident with the acne, I thought I should check.) Both the nurse and the doctor said it would be covered. A few weeks later, I got the bill. When I called the office with the complaint, I was told that none of the staff would have said that. 3. Support Big Pharma Companies - Whenever they give me a rxn for something, it's always for a new drug the pharma companies are pushing where no generic is available. They give me a coupon but this always creates problems for me with the pharmacy and involves multiple calls with the pharmacy, activating the coupon card, giving my info to pharma companies, calls between the pharmacy and my derm office. The last time I begged them to give me something that was available in a generic. They said there wasn't anything. The rxn was for acne, not some rare disease. I know Dr. Berk (he's the head of the practice) has been listed in Chicago Mag in peer reviewed surveys as a good doctor. However, I wonder how his peers are evaluating him. I saw him when I first started going there, but after the initial appointment, I was consistently told his schedule was full and was quickly passed off to other docs in the practice. read more

I felt compelled to write a review for Dr. Sanchez even though I don't often write yelp reviews. For me, what makes a great doctor is the care they give, their bedside manner, and their expertise. Dr. Sanchez excels in all of these areas, and she even really saved me from what could have become a serious deadly disease. I went in to Dr. Sanchez due to a rash, and after thoroughly inspecting every inch of my skin, she requested I have a mole biopsied. My next appointment I found out that the mole she'd found, though small and inconspicuous to my unskilled eyes, was indeed in the very early stages of melanoma. Dr. Sanchez removed the mole, and tested the area again to ensure all of the cancer was removed. It has been a year now since that scare and I've learned a good lesson about going to the doctor religiously, and ensuring it is a good doctor that will take the time needed to protect your health. She's always been extremely gentle, patient, and kind to boot, and it's nice to know I'm in good hands! read more

My husband went to see her on 12/14/18 (actually just left riding down Lake Shore Drive), we waited for 40 minutes, but our appointment was over in two minutes. She came in and started talking about his problems, partially asking him what was the problem. While he was TRYING to tell her, she would listen to one word and then cut him off and say "oh it's ok, it's not that bad!" She wouldn't let you get ONE word in and that's very annoying when you're trying to see about your problematic skin. She didn't let him tell her when he started to breakout, she didn't let him tell her that he ran out of the medicine, cleansers, gels and creams, that his primary MD prescribed him, she said "You have to keep taking them", but we were trying to tell her that they were all gone. Her specific location was 3000 N. Halsted, in Chicago, IL. My husbands primary MD is Jordan Carqueville who is the total opposite. She's very very very nice, and she listens and much more. When his primary MD isn't there, we won't make an appointment. read more

I have been suffering hormonal acne for years, have tried every acne product out there, have gone to other dermatologists but I am so happy I found her after my primary doctor recommended her. She is the first doctor who prescribed the perfect concoction for my acne to disappear! I am getting married next year and she has my skin looking it's absolute best! I am so impressed with her, I will never see anyone else for my skin concerns. Highly highly highly recommend! read more

The only thing worthwhile out of this visit was the steroidal cream I was given for a rash I had on my back. Otherwise, I will say this was the worst visit I have had to a doctors office. Dr. Sanchez-Palacios seemed to be in a rush to get out of the scheduled appointment I had with her about this rash. I thought that one of the points of getting an ailment checked out was to ask questions about it, such as how did it get there, why does it keep reoccurring, other alternatives besides steroidal creams, etc. No, asking those questions were apparently not ok. She spoke very fast. When I tried to ask questions she was trying to inch towards the door, not fully answering my questions. Then when she finally left the room and closed the door, it was VERY apparent that my asking questions were inconveniencing her when she said loud and clear enough for me to hear her through the walls saying to her staff, "She kept trying to ask me questions". Last time I checked, it's part of a doctors job to provide insight to a patient's questions. But maybe I'm wrong. For those of that have good experiences, I envy you, but I would not recommend this place to anyone. Seek services elsewhere that is not this rude. read more

I've been seeing Dr Sanchez for an annual derm exam now for several years. I consistently find her to be friendly and professional; the support staff is great as well. I probably wouldn't have written a review (I'm lazy) except i recently had a cyst infection; her team scheduled me a same day appointment. In my mind, that's exceptional care. read more

Dr Sanchez is very nice and knowledgeable , I highly recommend her , My Botox turn out great .

She has worst bed side manners.she mumbles constantly maintainig more eye contact with her medical assistant then her patients.she goes thru ur documents and den all she does is talk nd talk not giving u much chance to speak.her medical assistant seem to know more then her about the products they had to offer.i had a bad experience.would not recommend to nyyyyone. read more

I have to say that I'm still a patient of Dr. Sanchez-Palacios after all these years. I've been going to her for several years after my terrible experience with Dr. Memar and his staff (Dr. Memar is more focused on cosmetic procedures than skin conditions such as acne). Dr. Sanchez does offer cosmetic procedures, but it's not her focus. We've finally found a great combo of products that have completely cleared up my skin. I do feel that you still wait a very long time. I can't imagine how it'll be now that I have a son and we'll have to wait together. It's always a couple hours. You wait at least 30-60 mins. in the waiting room then wait some more in the patient rooms. The doctors definitely over book. The waiting room is always packed with people and the phones are ringing off the hook. Dr. Sanchez-Palacios and her colleagues are all some of Chicago's top doctors. Also, it usually takes a couple months to get an appointment even if you're a current patient. A decent doctor is hard to find so I just deal with the waiting game. The staff still have poor telephone etiquette. Dr. Sanchez-Palacios is very sweet, but she does mumble. I think she's a bright lady and does know what to watch for. The visits are brief and for exceed the hours I wait around to see her for a few minutes. I do like how the give you discount cards and free samples! read more

Very pleased with Dr. Sanchez - Palacios services. Easy to make the appointment. Reasonable wait time. Clean office. Great personnel. I left the office and my prescriptions were ready for pick up. Very efficient assistant. Dr. Sanchez - Palacios seems very knowledgeable. She was very patient and took the time to answer my questions more than once. I would recommend Dr. Sanchez - Palacios to my friends and family. read more

Hm, not a great visit. Staff was a bit confused, they also were rudely describing some poor girl's skin conditions loudly in the waiting room just because she was a bit confused about some insurance payment info. Dr. Sanchez herself was fine... just kidding. She was impolite and hurried. She cut off every sentence I started about 2-3 words in. If I got 10 or so words into a sentence, she would start talking to her assistant to make it absolutely clear that she wasn't listening. She poked and prodded a painful, swollen node while saying that it was "already gone", literally adding insult to injury. Pushed her acne medication on me when that's not what I came to see her for (her site says she specializes in acne, and the papers she filled out with the acne prescriptions were right there on the desk, ready to be pushed onto each and every patient). Office also insists that you use their mail-in generic prescription service, the staff of which is even more confused than Sanchez-Palacios' assistants. Avoid if you can, I'd say. read more

terrible office ..sanchez is rude ..the wait to see her was unacceptable..you wonder who do they/she think they are over there... no apology form her just a rude comment she said "i should not have to run behind an hour and half" ..excuse me did i hear that ..I do not manage your horrible office lady or do your scheduling.. heart surgeons, cancer doctors i understand waiting over an hour..a dermatologist please.. i would never go back there or refer anyone to that factory!! read more

I took my husband to two other dermatologists and asked them to check a new mole that had appeared on his face. Both looked at it and said it was nothing, this did not seem quite right to me. We went to see Dr. Sanchez and she took one look and said it should come off right away. It was a melanoma, she very well may have saved his life. Dr. Sanchez is a wonderful dermatologist, never rushes through an appointment and is incredibly thorough. I have recommended her to several people and have heard only very positive feedback. read more

I went to see Dr Sanchez for hair lost. The wait time was not very long maybe 10 - 20 minutes. Once I got in to see Dr Sanchez she consistently spoke over me. She told me that my hair was falling out due to a perm even after I told her my hair was not chemically treated.The sent me for test but they were not conclusive. I am very disappointed with my visit. read more

Great doctor, first time I have visited and she was amazing. Very laid back, but was direct and educated. I really enjoyed her and her assistants. Highly recommend. read more

I have been going to Dr Sanchez for years on recommendation from my primary physician. I have had a cyst removed from my back and most recently had a melanoma mole removed from my back. I have found Dr Sanchez to be extremely professional and patient with all my concerns. My procedure was successful and the follow up appointments were easy to schedule. Her assistants are wonderful, I live in Florida but look forward to trips to Chicago to have my appointments regularly with Dr Sanchez. read more