Dr Erickson is AMAZING and Knowledgeable. She has helped me numerous times with issues and I highly…read morerecommend.

Dr Erickson is seriously talented! She performs magic and I'm thrilled with the results. I've been…read moreseeing her for several years and highly recommend her for any dermatologic or cosmetic requests. The Michigan Ave. office is beautiful, staff are warm, welcoming and attentive and I'm always confident that I am receiving the very best care.

The actual care is good. The problem is the policies. First, there is a COMPLETE INABILITY to reach…read morethe office. They do not answer the phone, or respond to voicemails, emails, or texts. In my first experience with this, they prescribed the wrong antibiotics for my son on a Friday. Not a huge deal if they would respond to urgent messages, but they don't, so I had to drive back to the office after 6 hours, or risk my son going the weekend without antibiotics. They also permit "same day" and next day appointments, but make no effort to actually book them so you'll be left in the balance wondering if you have an appointment or not. As far as I can tell, they simply do not prioritize communication, which is unfortunate given that good medical care is built on good communication. I looked past all of that because of convenience, but today my 16 year old went today for a follow-up appointment and they demanded payment for an appointment she had 3 weeks ago before they would see her. I haven't received a bill or an EOB so over the phone I asked that they see her and send her home with an invoice. Again, this is not an overdue balance - the insurance claim probably just settled from a visit 21 days ago. I think it's pretty reasonable to ask to see what I'm being asked to pay, what insurance paid, etc. They refused to see her, so she once again wasted her time. My family is taking our business elsewhere.

It's fully my mistake, but I ignored the reviews on Yelp about hidden fees and administrative…read morehiccups and proceeded forward because of the glowing Google reviews. I booked an appointment here because I needed help with a cosmetic issue and was able to snag an appointment by submitting a form and emailing with their scheduler. The check in was smooth and the nurse helping me took notes about my issues (after telling me that I was limited to 3) and the proceeded to say (after chatting with the doctor) that I didn't book a cosmetic appointment and they would need $250 now and a portion of that would be used toward a procedure. The doctor didn't even come in to tell me this, she instructed the intake nurse to do that. What frustrated me is that I specifically spelled out what I needed in the intake form, their scheduler incorrectly categorized my appointment, then I was told that I booked the wrong thing when I couldn't even book anything on my end in the first place. There was no offer of a consult (due to their oversight), and no conversation offered with the doctor, it was just pay $250 right now or leave. The lack of transparency was disheartening and the pressure to make an on the spot decision about something so serious (without chatting with the doctor) was unprofessional. I easily would have paid the fee had they apologized for their oversight but the attitude was so "take it or leave it" that I had lost trust. Reader, you'll likely end up going for a visit (like I did haha), but I regret it for what it's worth!

The service is very good from check in to check out. Friendly staff especially the young man at…read morethe check in desk. It's a very comprehensive practice since they do everything from standard medical dermatology to alot of cosmetic. As far as resuts, I have had good results from Whitney and Caroline, both PA's. My one criticism is hold times on phone seem to be too long.

I chose this practice because of its excellent reputation & expected a professional, well-organized…read moreexperience. Instead, I left feeling that communication, patient education, safety protocols, & billing transparency all fell far below what I would expect from a medical practice performing elective cosmetic procedures. To be clear, everyone I interacted with--including Dr. Nicoletta and the medical assistants--was polite and kind. My review is not about anyone's personality. It is about the systems & standard of care surrounding the procedure. Prior to my CoolSculpting appointment, I received virtually no education beyond an automated appointment reminder. I was never sent written instructions explaining how to prepare, what sensations to expect during treatment, possible side effects, recovery expectations, activity restrictions, or aftercare instructions. Even on the day of my procedure, I had to ask many of the basic questions myself before signing the consent forms. I was told I would simply feel very cold and that there would be little to no pain. Instead, during the first several minutes, I experienced intense burning and cramping that radiated from my navel into my lower back before the area became numb. I understand these sensations may be normal, but they should have been discussed beforehand so patients know what to expect. After the applicator was removed, I was surprised when another device was introduced to massage the treated area. Until that moment, no one had informed me that this was part of the procedure. I also later learned there were additional costs associated with portions of the post-treatment process that had never been discussed during my consultation or before treatment began. Patients deserve to understand exactly what their procedure includes and exactly what they are paying for before treatment starts--not afterward. The most concerning part of my experience involved patient monitoring. I was left alone during the procedure with a call button in case I needed assistance. I had previously obtained approval from the office to bring my emotional support dog because he had significant medical issues & a veterinary appointment immediately afterward. During the procedure, he became tangled in his carrier and was clearly distressed. I repeatedly pressed the emergency call button for approximately 12 minutes while also calling out for help. No one responded. I ultimately had to call the front desk from my cell phone while still attached to the CoolSculpting machine before anyone came into the room. Afterward, I received two different explanations--one that the pager had been left elsewhere while another patient was being assisted, & another that the battery may have died. Regardless of the reason, I found it extremely concerning that a patient could repeatedly activate an emergency call system for that length of time without anyone responding. Perhaps the biggest disappointment came after I left the office. I received no written discharge instructions whatsoever. That evening I experienced soreness, bruising, cramping, numbness, & difficulty sleeping because I had no idea whether I should use ice or heat, whether I could exercise, how I should sleep, what symptoms were normal, or when I should contact the office. I ended up searching for answers myself online instead of receiving guidance from the medical practice that had just performed a $1,250 elective cosmetic procedure. Following my appointment, I sent the practice a detailed email outlining these concerns. The only response I initially received was a voicemail regarding an incorrect charge on my bill. None of the larger concerns regarding communication, patient education, monitoring, or aftercare were addressed. Patients undergoing elective cosmetic procedures deserve: comprehensive pre-procedure education, transparent pricing, appropriate monitoring during treatment, & clear written aftercare instructions before they leave the office. Unfortunately, that was not my experience.

The people I interacted with were incredibly professional and polite. The care was also very good…read more There were some things related to communication around what my insurance would and wouldn't cover that broke down a bit, and to be fair that was on me as much as them. The only reason I removed a star is because I had to wait a while for both of my appointments with them which isn't uncommon at medical providers but is still a frustration for patients/customers who might be operating on a tight timeline. The location is very convenient for anyone living in the neighborhood. The office was very clean. IMPORTANT: this is a note I'm sharing on every review I leave for medical providers regardless of my experience with them, as a PSA for others - it is NOT a reflection on the provider: ALWAYS confirm how a medical provider will 'code' a visit/procedure/service and understand how that relates to your insurance coverage BEFORE you schedule the visit/procedure/service. For example: will a preventative screening with a dermatologist be 'coded' in a way that'll compromise my insurance from covering a future preventative annual wellness check with my primary in the same calendar year? This is an extra step that can consume time but it is worth it.

Every person I dealt with at their Chicago office were incredibly helpful & kind…read more Dr Kwon is amazing! He took the time to really explain things and he is extremely knowledgeable! I had a great experience!

I've been to Vitahl several times now. It's my go-to for Botox. I've also had laser hair removal,…read morespider veins treated and facials. The entire staff is extremely knowledgeable, professional and friendly. My results are always great and the procedures are quick. I actually started using their product line for my daily face routine and I love it!! I highly recommend Vitahl.

I have followed Bria Nolan to Vitahl as I have loyally followed her for years. She has done…read moremicrodermabrasion (once about 9 months ago), Botox (brow, crows, lip flip), and lip filler (once/ about a year ago) over the time I've seen her. This past visit was our occasional Botox visit once or twice a year. She has developed a true understanding for my face and a level of care for me I would not want to be in the hands of anyone else. Thank you Bria for keeping me natural and youthful. And keeping my skin vibrant. You're medical background shows through in your attention to detail and bedside manner. Thank you. Here's a photo of my face any day. No make up. You're the best! (35 years and 3 young kids)

I booked an appointment with Alyssa Steele for severe hormonal hormonal acne. I cannot reiterate…read morewhat a bad condition I was in at the time of the appointment. Alyssa was super patient and spoke to me for a good twenty minutes before we settled on a treatment plan. I felt like it was a collaborative exercise, and a far cry from previous visits to dermatology clinics that had a very top-down approach to treatment. The assistants helping her were also absolutely fantastic and extremelt personable. Importantly, everyone was tremendously kind. The receptionists at the clinic are also lovely, and always made me feel welcome not just during the first visit but during subsequent visits. It has been roughly five months since my first visit, and my skin is so much better. The inflammation and breakouts are gone, and only hyperpigmentation remains. I highly recommend Pinski Dermatology if you have severe acne and are tired of trying everything under the sun. You will not regret it.

I don't usually write reviews, but I felt my experience deserved to be shared…read more First, I want to give credit where it's due. I struggled with severe perioral dermatitis for a long time and saw multiple providers before finding Dr. Pinski. He was the only dermatologist who was able to get it under control, and for that I will always be incredibly grateful. Unfortunately, my more recent experiences left me disappointed. After I moved, I received a text message from a debt collection agency regarding a small outstanding balance. I was never notified by the office that I had an unpaid bill before it was sent to collections. I was a patient there for many years and had built great relationships with several of the front desk staff. It was really upsetting that no one picked up the phone or sent me a notice about such a minor balance before sending it to collections. That felt like poor patient service and completely unnecessary. I also had laser treatments for rosacea there two times. The procedures were extremely painful, to the point that my face was swollen for days afterward. I was not offered any type of anesthetic--not even a topical numbing cream. As a nurse, I found that surprising and disappointing. I've had other facial procedures elsewhere that were far less invasive, and at a minimum I was offered topical anesthetic. Those laser treatments were honestly among the most painful experiences I've had, and I consider myself to have a very high pain tolerance. I'm genuinely thankful to Dr. Pinski for helping resolve my perioral dermatitis, but the way my account was handled and my experience with the laser treatments ultimately overshadowed what had otherwise been years of positive care.

I've been going to Sangini for several years and I've been 1000% satisfied. I've gone to her for…read moreboth lip filler and botox and have been nothing but satisfied. I love that her approach to aesthetic dermatology is really longevity-focused. My best friend goes to her as well and both of our results have always looked subtle and natural but show an undeniable 'glow up.' She also has a way of being kindly transparent about her perspective that is truly unique in this industry. It shows she genuinely prioritizes her clients' satisfaction short AND long term, not how much product she can sell.

I saw Dr. Patel last month for acne and redness. She diagnosed me with Rosacea and her treatment…read morehas shown tremendous improvement in just four weeks. I've had really bad skin since my teenage years and I feel like Dr. Patel's treatment has set my skin on a path to eventual smooth skin :)

Brought my Mom here today and what a beautiful place! The staff was amazing! Yasmeen, the general…read moremanager greeted us and was so kind. We met in the room and the doctor came in and he was so kind and warm to us! Mom had a set of Botox injections and it was fast, efficient and painless for her. She looks fantastic! Unfortunately she would kill me if I shared her pictures but trust me, she looks great! Highly recommend Old Town Med Spa!

The "Twins!" The Doctors are twins!…read more Very knowledgeable & current on trends as well as future trends. The Doctors & their staff are always professional & kind offering you the latest & greatest procedures which give you the best bang for your buck! They participate in & offer points programs (levels) of their own as well as the Allē points program which other providers may pocket your points themselves. Old Town Med Spa offers injectables, procedures & many different treats like facials to laser treatments to give you the best skin to live in! The aestheticians are VERY Knowledgeable, themselves, on the newest treatments on the market. I trust Old Town Med Spa with the skin I live in & they have helped me put my best face forward! I continue to recommend friends & they recommend their friends! Go! Go to Old Town Med Spa! You'll be greeted with a smile & welcoming environment. None of the "stuck up, elitist attitude," here! They truly strive to achieve the results you seek! I highly recommend!