Would like to give a better review but unfortunately can't. They have no guns in-stock at all and…read morehalf the staff road in on a short bus.

The staff and owners of the buck tails are informative and treat you like one of their own. I'm a…read more21 year old girl and came in to buy a gun. No judgement, no side eyes and I didn't have to wave a stack of cash to get their attention unlike some other places. They are also very reasonably priced. They forever have a loyal customer!

I brought a Speedo swim suite six months ago for $74 from Dick's Sporting Goods. The fabric is…read moreseparating and sagging. I tried to exchange the swim suite and the manager only cared about the expired return date. He was very condescending and could care less about my problem. It was a terrible experience and I will not buy anything else from that location.

I was at the Dover, DE store yesterday in which I purchased a brand new TaylorMade Qi35 Max driver…read morefor $599.99 brand new. When I used the club today, it broke in half completely. I went all the way back to the store, which is 45 mins each way, to which they were no help. I believe Dave was his name, the manager, who told me to contact TaylorMade directly and go through some warranty. They would not even help with contacting TaylorMade which is what the attached says to do. I am distraught that my brand-new top of the line club would break in such fashion and instead of the store making it right and providing me either a refund, or a different club, they did not & are telling me I have to contact TaylorMade personally. That may take weeks, and they may not even replace it. I simply do NOT want a replacement of the same club; I want a refund or a DIFFERENT driver which I explained to the store associate, and they would not do. Why is it that on top of being out on an item I just purchased yesterday for a significant amount of money, I also have to go through a 3rd party and wait weeks for a replacement, that I DO NOT WANT & they might not send. It is beyond me that a product I purchased a day ago IN STORE I cannot refund or replace. I am extremely disappointed and will NEVER be taking my business to this company again.

A good supplier of hiking/camping clothing in Glen Mills. Not too much outdoors gear tho'.read more

I recently went to Trail Creek Outfitters as an alternative to REI, as my husband and I like to…read morespend at smaller businesses whenever possible. I purchased a beautiful men's full zip jacket, a women's wool blend sweater, and a Patagonia hiking shirt that was 50% off. The young man who rang me up was incredibly nice and very chatty. So much so that he accidentally rang up my purchases at full price. When he realized this, he rang me up again, saying, "Don't worry, you won't be charged twice." Long story short, when I went through my bank statement a week later, I'd been charged twice. I went in today with my statement and the clothing and Kyle was INCREDIBLE. Apologetic, helpful, reassuring, saying he'd "take care of it and contact" me tomorrow. THIS IS WHY we love smaller businesses. They are HUMAN and although like all of us, sometimes make errors, they rectified it immediately. And now I will never go back to REI unless Trail Creek simply doesn't carry what I'm looking for. #customers for life.

I always thought north face had a warranty against defects, take my shorts in, was told the must be…read moreSO OLD that's why they aren't coming up. I bought them here, says north face on them. I was offered $10 or a not available because no like times 30% off a new purchase. Wait wait! If I bought something before, and you didn't take care of me after, WHY would I buy another item(s) that could have a issue and repeat the same sequence??Nope, plenty of other businesses that will stand behind their products and warranty. Will NOT be buying from this location again, taking my issue to corporate since all they wana do is take money and have POOR customer service.

I'm a big North Face fan and always will visit a store when I am afforded the ability to do so…read more Even if it is to just browse. That is basically what I did here. Really wasn't in the need to buy anything, but it doesn't hurt to look. Basic setup that you would find in any of their other outlet stores. Large space that is filled to the brim with their shirts, sweatshirts, hoodies, jackets, etc. I always love their hoodies so I spent a good portion of my time browsing that section. Did I need to? No, but I did anyway. Staff were pleasant and made sure I was taken care of. They also made me aware of the sales they were having and that if I needed anything to just ask.

Saying they do the bare minimum is an over statement. Honestly shopped at REIs in Texas, Colorado,…read moreMaryland, Virginia, and was super excited for the one in Delaware. What a disappointment. Sure, they have the standard selection, albeit a little more limited than the other locations. Sure, the staff greets you and is friendly enough to ask if you need help. Sure, the prices are identical to every REI which is no sales and sucky last chance selections. What really matters is beyond this surface level obvious requirements is just how uneducated and unskilled the staff is. I have been to this location 6 times and not once did I leave in a timely manner because of some hassle. They speak without thinking and say some nonsense about how the Co-op works. News flash if you have the membership, the policies are written pretty clearly online so I know when you're speaking nonsense. The new people there don't even bother to ask so done who has been there a while to answer a question they don't know. Whoever is training the personnel needs to get removed and the whole staff needs to be remediated to know what customer service actually is and stop hassling customers and telling them half truths or making it so difficult to return something that you bought 2 weeks ago with receipts and all.... The tax free isn't worth it, go to another REI.

Don't bother trying to return anything here, better off shipping items in for returns. I walked in…read morewith a handful of valid returns and immediately was faced with issues... Cashier called the manager over who was a lady with short hair and she instantly started just being very rude and assumed that I was just buying gear to use on one trip and return afterwards as if REI is a rental company when I literally never said that and it doesn't even make sense when looking at my purchases and returns. After a lecture about how I'm damaging REIS community, LMAO, they finally let me return my stuff but said if I return something else im gonna get in trouble or something? I genuinely just can't wrap my head around someone going out of there way like that to stick up for a comically evil union busting corporation who had to switch CEOS in an attempt to clear their name because they support selling off public lands to big oil for money. Literally just so weird and dumb. Garage Grown Gear all the way

The owner of this establishment does NOT know how to talk to people. He is rude , obnoxious, and Id…read morewatch your receipts. I've dealt with this place for years, since I was in my 30s I'm 64 now. This guy messed my whole day up because I asked him to confirm the cost of an item he was ringing up.

Cheated at H+H Outdoors I bought a pair of boots and pants…read morefor work as an Emergency Medical Technician. The boots hurt my feet and the pants were too large. I returned the items and asked for a refund. The owner refused and said that I was lying and and that I never returned the shoes and pants. The owner is not to be trusted. I will never buy anything from H&H again and I suggest you check Walmart for lower prices of similar merchandise. The $100+ shoes at H&H were $40 at Walmart. Dan S.