My experience at Carlmont Optometry as a new patient was great! I saw Dr Herzig which is a new doctor at this office. She was super friendly and very welcoming! I was pleased with the way she listened to complainants regarding my vision and was very thorough with my exam. The staff was great, both of the young ladies who work there were wonderful! I be will returning! read more

This review is waaay overdue. I've been seeing Dr. Wong for years. She is both professional and friendly. She takes the time to thoroughly explain the process and makes sure you get the right prescription. Lots of fancy tech/machines to gauge eye health. The front desk staff is friendly and efficient (Bibi is so nice). Always have a great experience here! read more

I've been a patient with Dr. Wong for many years. She is very thorough with my exams. The staff has always been wonderful and very helpful with my questions. read more

I had a great experience with Dr. Herzig and the front desk team. Dr. Herzig was patient and mindful of my time and my medical conditions. She was very thorough and explained the rationale behind her questions. I felt I was seen and taken care of. After my meeting, the front desk ladies were very helpful and professional. I'll definitely be a recurring customer and bring my family with me. read more

I've been going to this office for two years and have seen both Dr Wong and their new doctor, Dr Herzig! It was great meeting the new doctor! Both are great, very thorough and very friendly. Their staff is super welcoming and knowledgeable! Their optician (Camila) was also incredibly helpful with finding the best glasses for me. Overall, this practice is such a great find especially when you don't know what kind of service you'll get when looking for health specialists. Bibi in the front was so nice and professional. Honestly everyone at this office is so kind you can tell they really care about their patients. I will continue to be a loyal patient to Carlmont Optometry! read more

My ophthalmologist and optician retired this year and my cats messed up my glasses. I needed to find someone that would adjust my glasses without me being a client. I looked up nearby opticians and found Claremont Optimetry. I drove over and they asked, "how can we help you?" - three personable women ready to help. I explained my situation and they said they would attempt to fix my glasses (cats knocked them off of my nightstand, then my phone, which landed on top of my glasses I guess because an arm was bent) - they said it might snap but I said I can't wear them as is so go for it. One woman worked on them for a few minutes and had me try them in - they felt good but she said she wanted them better - she spent another minute on them performing her magic and put them back on me - perfection! I can see again! I was so grateful. They didn't even charge me. Guess who found her new optometry office?? Me! See you in January, when I qualify for an appointment and new glasses! Thank you, Claremont optometry! read more

Carlmont Optometry - Optometrists Near Me - Belmont, California

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Both hubby and I were in need of new prescription glasses, we had been putting it off due to Covid concerns. Finally made back to back appointments with Carlmont Optometry a few weeks ago, we were so pleased with the experience and very happy with our new glasses. The office was bright and clean, Dr. Elena and her staff were obviously very health and safety conscious, they were all wearing masks, cleaning hands, frequently spraying and wiping the equipment and after every use. Dr. Elena was so pleasant, very patient and detailed in answering questions and sharing her good practice advice. We received our glasses a few days after the visit, both glasses worked perfectly. This is by far our most favorable optometry experience and I'm happy to recommend it to others. read more

Great customer service.. I ordered some beautiful eyeglasses from them l,which I am super satisfied. I will order some new contact lenses Great Optometrists working there. They sit down with you and explain you all the options.. I will definitely go back there .. read more

Dr Wong is an amazing empathetic doctor snd has a wonderful office staff. From the handsome young man to careful Camila who assists with fitting glasses, my experience was fantastic. You may be able to get glasses cheaper elsewhere, but I doubt that you will be as well cared for! read more

I recently went to Carlmont Optometry to get a vision checkup for myself and my kids. Dr. Wong and her staff are kind and patient. Dr. Wong is extremely thorough with her assessment, and she really cares about the well-being of her patients. read more

Carlmont Optometry - Optometrists Near Me - Belmont, California

Dr. Wong is very thorough and detail oriented. I have been a long time contact lens wearer and needed a checkup to get a new prescription. It was easy to schedule an appointment and the office was warm and welcoming. I have been recommending them to other friends and they have had great experiences. read more

Dr. Wong went out of her way to help me.  I had the possibility of a detached retina when I went to see her in a panic.  First of all, she took me in right away and told me if my symptoms didn't dissipate, she would immediately call an ophthalmologist to assist me.   I later told her I made an appt with an ophthalmologist for the following week, Dr. Wong immediately called him and arranged for me to get into see him the next day.   Without her assistance, I would have been on pins and needles waiting to see what was wrong with my eye and if it would worsen. Luckily my eye is better, thanks to Dr. Wong's attentiveness in this matter. read more

Five-star service all the way today! 1. Never in my life optometrist spend more than 30 min on the exam. Elena spent over an hour carefully going over my complicated prescription. Offering lots of contact lenses options and checking my eyes on the numerous diagnostic machines. 2. Dr.Wong went over the cost before the exam, stating the cost upfront and in details. I am incredibly happy with my service. Dr. Wong really care about patients and wellbeing. Highly recommended. The young lady at the reception is polite and knowledgeable. Thank you very much! read more

I went in to purchase two pairs of glasses and was greeted pleasantly, but when they found out I did not have optical insurance, they said I could not afford their glasses. I assured them that I knew the cost of a pair of glasses and was ready to pay it. They proceeded to show me their cheapest frame and tried to convinced me that I looked great in it. I decided on a more expensive frame and they said someone would be out to help me. When she came out she proceeded to help a new customer that had just walked in the door. Needless to say, I walked out. Sorry to say, they lost aa BIG sale that day. read more

Extremely nice staff. Dr. Wong is really professional and friendly. I felt very well taken care of. They also have a nice collection of glasses and the young ladies at the front desk are very helpful. I like this place a lot. read more

Dr. Elena is wonderful! It had been almost 5 years since my last eye exam. I definitely was a little embarrassed that it had been a long time between eye exams. However, Dr. Elena was extremely kind and thorough throughout the entire exam. She answered all of my questions and helped educate me about my eyes. Her COVID protocols go above and beyond (I noticed air purifiers, masks on all employees and patients, reduced number of people inside, as well as disinfecting everything in between patients), and I am grateful for such a great appointment. I will definitely be going back...and next time, I won't wait for 5 years! read more

Dr. Elena Wong and her staff were very courteous, kind and informative. I was due for an annual check up and was looking for a new optometrist in the area. I'm so glad I found Dr. Wong because she was extremely thorough and attentive during my visit. In addition to my annual check up, I wanted to understand my candidacy, risks and general thoughts for Lasik. She laid out a lot of considerations, general risks and outcomes that I should be aware of and gave me a referral for a Lasik surgeon to learn more. I like when doctors give me as much as information as possible so that I can make an informed decision. I'll also add that scheduling an appointment online was super easy. I even got emailed with instructions prior to my visit to fill out new patient forms all online. This made the day of my appointment fast and efficient. The office itself is also very clean, spaced out for social distancing, and the equipment is wiped down after each use. The bathroom also has an automatic trash can lid so no touching, stepping or seeing yucky trash! read more

Everyone seems very nice here and quick to help. I loved this place I'll definitely come back because I need new lenses. I definitely had a great feeling being here. Its just the way they talk to you and the whole ambiance of the place. Its soo very nice. The prices are pretty nice here too. read more

I brought my 6 yr old son in for an eye exam with Dr. Elena Wong. She was very thorough and gave clear instructions for an active, fidgety boy to follow and cooperate. Scheduling was a breeze for afterschool hours. Dr. Wong took the time to explain why my son sometimes would complain about his eyes and reviewed all her findings. We plan to see her for annual exams from now on! read more

I was in need of a new optometrist since my previous one had retired. Turned to Yelp and found Carlmont Optometry so close to me with great reviews and I'm glad I chose them! Making the appointment on the phone was a breeze, insurance information was gathered, I was given an accurate quote of my exam and possible extra fees. I was given thorough instruction of the online portal and how to complete the paperwork before coming in. On the day of my appointment, everyone was wearing masks, protective gear and they asked me to wash my hands before doing some tests prior to seeing the doctor. I then met Dr. Elena Wong and she is absolutely wonderful! Even in the midst of a pandemic, she was able to conduct a thorough examination while taking precautions (using hand signals to communicate while she was close to my face instead of either of us speaking). The education she provided both with my prescription and health of my eye was very informative and she worked with me to find a great solution. I'm very appreciative of her expertise and the rest of the team for their help! Also to note, I did buy glasses at this location, I was charged for it all and the staff had realized they over charged and refunded me immediately when they realized the mistake. I really appreciate the quick fix and transparency. I'll definitely be coming here on a yearly basis! read more

I just love this optometry office! The staff are so friendly and kind. Dr. Wong, professional and courteous. Ironically, 14 days ago, I was in the office when a very rude customer called and absolutely raged at all the staff. It was so disruptive and highly immature. I only know about this because the woman on the phone had the receptionist in tears. I'm gonna assume it was the lovely Diana who posted a review prior to me. I heard the receptionist kindly explain to whoever was on the phone that the insurance provided was incorrect and they tried so hard to get the correct insurance. The person calling was clueless to what insurance she actually had and was raging. She was put on hold because there was a roomful of patients waiting patiently for their appointment. After that drama, I made sure to apologize to them for what was an awful experience for them. No one should be so verbally abused and have to take that sort of misplaced anger. I saw nothing but kindness from the staff and they are amazing. They have me as a customer for life and I highly recommend them. read more

They call an hour before my appointment telling me my insurance was canceled. I told her I had Aetna. She argued saying I had VSP or another, can't remember what she said because she talks over you. I looked at my portfolio and it says "Aetna eye care". I called back and the woman would not let me talk, she would put me on hold. I found this to be extremely unprofessional right before I'm to go in for my appointment. I will go to Dr. Tearse for all eye appointments! Extremely professional team, no wait time, they understand insurance providers and do not make weird statements to customers. Belmont Optometry is super unprofessional. Good luck! read more

Awful experience that ended with a prescription that turned out to be wrong. The Dr. Spent almost three hours doing every exam under the sun and spending hours talking and talking. Finally, I just said I can't spend any more time here. I have had contacts and glasses for over 50 years and never had so much time wasted. One year later I went to Costco for my annual exam and new contacts and the dr. There said my prescription was not correct. Now I'm not having the headaches caused by miss diagnosis. read more

My insurance changed and I had to find someone new, which always makes me nervous - I really liked my previous optometrist. But after my visit here. I am so glad for the insurance change.. I had a fantastic experience here. The Dr. was extremely thorough and really took the time to talk with me about my concerns and what the plan was for optimal eye health. Her staff were very friendly and incredibly helpful in choosing the right frames for my face and prescription (progressives). They had a very thorough cleaning/sanitizing plan during Covid. I highly recommend them. read more

I started visiting Dr. Elena since last year before the management change. I visited recently again during covid and was pleased to see they have put up a lot of safety measures. A lot of cleaning in between patients and large plastic partitions. Masks are on the entire time. Dr Elena and her staff are always very friendly and patient. I will bring my daughter soon for her 5 year eye check up. read more

My family and I were looking for an annual check-up and found Carlmont Optometry. My wife, son, and I were welcomed by Dr. Wong. The place itself was clean and well kept, which was also comforting. Dr. Wong measured our temperature as we entered the office and disinfected our hands. Dr. Wong was by far one of the most informative optometrists we've ever had and she answered our questions about maintaining healthy eyes. It was my son's (6yr old) first visit to an optometrist. He was a little nervous in the beginning but D.r Wong made him relax and made it an easy experience for him. We highly recommend this optometry especially for families with children. read more

I loved my experience with Carlmont Optometry. Dr. Elena Wong and staff were professional and friendly. Dr. Wong has a great sense of humor and made me feel at ease. She explained everything thoroughly and made sure all my questions were answered. My eye exam was quick and painless. Bethany, was also helpful in explaining my insurance coverage and setting me up with a follow up appointment. A third person who's name I didn't catch, that set me up in the exam room and testing equipment and made me wash my hands. I whole wholeheartedly recommend Carlmont Optometry read more

I used to see Dr. Liao in the Millbrae office, but then started to see Dr. Chang when Dr. Liao went on maternity leave (and now I think she's started her own practice). Anyway, I recently started coming to the Belmont location since I no longer work in Burlingame and really enjoy seeing Dr. Chang! She is very caring and treats you as if you were family. I love the time and attention that she provides with every visit. One time when I had a contact lens infection, she even gave me her cell phone number in case I needed to reach her in an emergency. Dr. Chang will take the time to make sure that you are comfortable with your glasses and/or contacts and I've never felt pressured to make a quick decision. She has recently been working with me to find a new pair of comfortable contacts, and has had the patience of working through quite a few different brands with me. I would definitely recommend Dr. Chang to anyone looking for a kind, caring, skilled optometrist. read more

I can't believe this place isn't 5-stars. Dr. Wong and her team are awesome, providing one of the best experiences I've had in a long time. She is friendly, thorough, and did a great job taking care of me. read more

From the moment my husband and I walked in to Carlmont Optometry, we were well taken care of.The Staff is extremely professional and courteous, they spent time answering our questions and really helped us pick out some great frames for my Husband's new glasses.A special shoutout to Sarah and Ellie,they were extemely helpful and very good at what they do.Thank You Both,we will be back and will recommend your place of business! Ellie even gave us a courtesy call to let us know my Husband's glasses were ready for pickup,in our ever changing technologically advanced society,it is refreshing to have that friendly human contact . Sincerely, Jennifer read more

Nice, clean optometrist location. Dr. Liao is really nice and knowledgeable. Her staff can be a lot friendlier but that's okay. I once ordered a $500 pair of eyeglasses because I thought I needed to burn some leftover HSA money, and then later realized I didn't have extra money at all. I called into the office the next day and they refunded my money, no problem. Overall recommended. read more

I have been coming here for years. They do a very comprehensive test of vision and eye health. Dr. Chang is very nice and seems quite knowledgeable. They take a LOT of time with the testing, which is good but I actually wish they would speed it up, due to the time that I've already spent in the waiting room. My biggest complaint is that I have had to wait over 30 mins and more for every appointment I have ever had here. One time, my husband was scheduled for right after me. After I waited for 40 minutes, I called him at home and told him I hadn't even been seen yet -- he might as well wait another hour before coming in. It would be nice if the office would place those calls letting us know they were running late. If a dilation is called for, requiring a 20 minute wait for the eyes to dilate and then more for the doctor to free up to see you again, you can pretty much kiss an entire afternoon goodbye. I think they are 3 1/2 stars due to the lengthy wait times. They are in a big shopping center. Lots of parking. read more

I just had an eye exam here and was very happy with the service. They took their time and listened to my concerns. I also picked out a pair of glasses and then a few hours later decided I didn't like them. They let me come back to the store, helped pick out a different pair and were very understanding. Good customer service. read more

I was in the area wandering around and came across this place. I was just browsing around for some frames and sunglasses and one of the workers was kind to help me out. If you are ever in the area and in need of new frames or better service come to Carlmont Optometry. Ask for a young lady name Beth! She provides great service with an attention to detail of the frames chosen, knowledge of the products, and her great professional attitude. Also, it is at a convenient location with many shops around the area. Parking may be difficult in front of the office but park near Lunardis so avoid the hassle of being late! Great professional staff and service is awesome. read more

Poor service, bad optician and bad frames. What else can I say. I have been coming here for many years and was completely ripped off this time. Would never come here and would warn others read more

I don't recommend this place, because the owner Mike is not nice. I finished my I eye exam but my wife didn't doctor said my wife need to come back for further exam, and he said we need to pay copay and I never did before. I have been going here for a long time. He never asked for copay. We said we didn't pay before then he started yelling at us! And after I tried to pay him what I owe him he start screaming at us and said you need to apologize for me first or you get out of my store now, We did nothing wrong, But the doctor also his wife tried to say sorry but he yelled at her and put her in the room. She went out and tried to stop him but he put her in the room again. He is very mean but his wife really nice. Mike ask us not to come back for my wife exam, Again I do not recommend this place. read more

This place is great. I called to make an appointment for a routine checkup, and the staff were really friendly. I got an appointment after 5pm so I didn't have to miss work (which is nice that they even have this option), and they were able to give me an appointment that was only 2 days after I called. The doctor was great also, she really explained everything she was doing and made me feel very comfortable. (I'm only giving 4 stars just because I didn't need glasses, so I can't assess that part of their service.) read more

If you have time to waste go here. The floor staff was on her iphone most of the time, except when she was inhaling brownies ans sunflower seeds. When I asked this lady about frames that were covered by the VSP price ranges, she just smirked and said no. The actual optometrist was awesome very well educated and informed. The RX specialist, tried to up sellb every chance he got. Sadly a good friend went in for an afternoon appt, for 45 minutes, well she came out 2+ hours later. Recap- optometrist - really good, store staff-failed. Time spent-well lets just say I would have rather spent my day differently read more

Make sure you get everything in writing first. Otherwise they will start stacking on the charges and not tell you tell later. The office staff is very unfriendly and unhelpful. I could not recommend the office. Save money and go somewehre else. read more

Before I met Dr. Chang, I was never satisfied with my vision correction. I had lasik surgery years ago and it didn't hold. As a result, my eyes are very difficult to fit contacts and glasses to. I was resigned to live with "not-so-perfect" vision. But after going to Dr. Chang, my vision is perfect. She takes the time to make sure the prescription is right and has a wide selection of frames to choose from. I like that she has two offices -- one in Millbrae and Belmont. Her staff are all very personable and helpful. They seem like old friends. read more