Dr. Kagan is well organized and takes care when finding the right Rx. I was on the same Rx for about 6 years and then lately started to notice just a few issues at distance. I explained this to her and she was able to immediately ID a minor change we could make for my new Rx, but also was careful to not go too far where near vision would be compromised. Now I have the perfect Rx. She is also really helpful in helping you select frames, and explains the cost of everything upfront and what your insurance coverage looks like. read more

Dr. Kagan is the best--a true expert in her field who is caring, trustworthy, and genuinely invested in what's best for her patients. She identified and fixed a prescription issue I'd always felt was off, and she recommended contacts and frames that fit perfectly compared to what I had before. She goes out of her way to help patients manage costs wherever possible, and she's always generous with her time. I'm so grateful I found Dr. Kagan and this office! read more

The website looked very promising and professional. The curb appeal was unimpressive. The first impression inside was bleh. Its ok. I waited. Finally someone came clearly disappointed by my existence. I toöd her I made an appointment. She looked as if she was surprised that anybody would bother to patronize them and even come in. Someone else showed up, pointing at the frames after I said I need glasses. - let me know if you gind something and off he went. So did I. The morning was still fresh and my daughter made breakfast . So don't waste your time. There are better places around. read more

During my recent visit Dr. Kagan provided personal and highly professional eye service. And she did it in a very calm and comforting manner. That is her standard, the high one. Also, she went above and beyond the generally accepted level of patient care. Dr. Kagan helped me choose the modern frame and expedited its delivery by calling numerous times to the vendor. Thank you, Dr. Kagan, for being there for us. Without the right glasses, especially in a modern aesthetic frames, there is no way to function and enjoy our life. Stella read more

I made an appointment over 3 weeks ago for an eye exam today. I completed the detailed new patient intake paperwork as instructed per phone/text and showed up 5 minutes early... just to find the front door locked. I peeped inside multiple times, and it appeared no one was inside. There was no note or sign indicating an unexpected closure. I literally had received a text this morning confirming I had an appointment today. I called the office twice, both of which went to voicemail. After waiting 10 minutes and trying the door three different times, I left. I'm typically not the type of person to make a big stink about something like this and would simply attempt to reschedule. However, I'm a new mom, and these appointments take quite some effort for my husband and I to coordinate. After waiting 3 weeks for an appointment, you could have at least spared me the time away from my newborn by letting me know even half an hour in advance that my appointment wasn't going to work out. read more

I've been to this office multiple times and always had a great experience. Dr. Alina is incredibly welcoming, attentive, and takes the time to really listen and explain things clearly. I always feel well cared for and never rushed. Highly recommend! read more

Worst doctor appointment experience - 1. Doctor didn't show up on the appointment time. I had to call twice to call her in but the office is supposed to (listed on help ) open 2.5 hrs earlier; 2. Because the doctor was late, there was not preparation or administrative work done beforehand. During the checkup process, the diagnostic is not clear; 3. I confirmed with her 3 times about sending the prescription out after the appointment but she didn't. I had to call her office again the a few hours to ask her send out the prescription so I'm able to get it on the same day read more

I've been going to the Family Eye Center for almost three years. I go in annually to have my eyes examined and get new prescriptions if needed. I like Dr Kagan, she's not only a good optometrist but is very personable and friendly. I've been having fun picking out frames and recently got one that is great fun but I decided I need another pair a little more neutral and went back and got a second pair. Since she's affordable I was able to do it. She's good. read more

I highly recommend family eye care optometry in Belmont. I wanted to use my annual benefit for eye check up and like every year, I decided to schedule the appointment right at the end of the year. Despite being extremely busy, Dr Alina Kagan was gracious to accommodate my request for an appointment and even went out of the way to squeeze in an appointment for my husband after hours. I also like the fact that you can get the basic eye check up with min copay done here as compared to clinics in SF where they make you pay upwards of $100 citing updated machinery and don't provide the option of checkups with just min copay. To top it all, Dr Kagan helped me find sunglasses within my annual spectacle allowance, so I not only didn't have to pay anything for the eye check but also walked away with a free prescription sunglasses (right in time for Christmas :) ). read more

Seriously, this is the best optometrist ive ever been to. I moved to the bay area few years ago and every optometrist ive visited were either over charging me or trying to scam my insurance by making me purchase things i didnt need. This might be the only honest optometrist in the bay area - seriously! Before i arrived to Family Eye Center, i called the office the day before to schedule an appointment. The lovely Olga THOROUGHLY explained my insurance coverage and was able to squeeze me in to their schedule the following day. Dr.Kagan was very kind and patient when i was getting my eye exam. I find that a lot of optometrists get annoyed when you ask them to flip between the lenses a few times when you are trying to determine your prescription. Thank you sooo much to Olga and Dr.Kagan for the wonderful experience!! read more

I'm writing this review from the perspective of a new patient; I assume most people reading these reviews will also be in a similar position. I called the office on Monday of this week to schedule a contact lens exam. After confirming they aren't open on weekends I asked if there would be any availability on Fridays or Mondays. The lady on the phone told me their next available appointment is in about 1.5 months out from now, and that I might want to call some other places instead. I told her that's no problem as I am in no rush and am willing to wait given the great reviews on here. In response, she gave me one date and time she had available. However, I told her that one specific time would not be ideal for me (due to my work schedule) and I asked if any other slots other than this one time were open. At this point, she told me she really needed to help other customers. She repeated that I should think about going somewhere else where they might have more appointments. I asked if she would be willing to call me back at a better time, and she took down my phone number. However, it's now been a full week and I have not heard anything. I tried calling them back several times but no one is picking up at all. Overall, this interaction over the phone has felt cold and unfriendly. I don't think a business should make it so hard to schedule an appointment even if they are as well reviewed as this one. If they are really that overwhelmed and don't want to accept new patients, why not just say so outright to save everyone's time? Anyway, hopefully they would appreciate this review as it is helping to convey more efficiently and directly their own message of not wanting to accept new patients. read more

This review is a bit overdue. Due to Covid, I wasn't able to make it back east to visit the family for a couple of years. My optometrist is also located there, so I couldn't seem him either. I now needed an eye check up in California for the first time in decades. I found Dr. Kagan and the Family Eye Center Optometry through Yelp. I can confirm that the superb reviews are well-deserved. Dr. Kagan is a very knowledgeable eye doctor and also a very nice person. Her service and price are about as good as it gets. Highly recommended ! read more

Dr. Kagan is extremely personable, dedicated, and professional. She now takes care of our entire family, and my kids just love her!

I recently visited Dr Alina Kagan for my annual eye check up. I am amazed to learn so many new facts about my eye. I have been doing eye check up for years but no one explained me so many facts and care for eyes. She also explained me how my eye axis is changing and how changing to new glasses will help me sees things better . How far and near sighted is changing. The amount of time she spends with each and every patient with details is amazing. I will definitely recommend her if anyone is looking for a new eye doctor in Belmont , San Carlos and vicinity. On top of it she is very polite and friendly. read more

This is going to be my new optometrist! I like everything about this place. The parking was ample, theyre not overbooked, the receptionist is super helpful and informative, Dr. Kagan is very good and knowledgeable and friendly. They both take the time to explain what's going on with your eye health and vision plan. I even got some pairs of contact lens trials! 5/7/2019 Came back and I still recommend this place. Favorite optometry center thus far. She had some high end eyeware representatives there with food. Fun event and I bought some new frames! Highly recommended. read more

Before meeting Dr. Alina and her inspiring and growing practice, I was seeing random ophthalmologists who worked for big companies. Let's be straight forward here, if we are looking for that "TLC" type of service, do we go to that huge corp that employs employees, or do we go to a private practice that goes the extra miles for their clients or customers. Dr. Alina's practice is top-notch, super professional, clean, thorough, precise, and awe-inspiring!!! To me, Dr. Alina is the "Oracle of Vision." During all my past assessments and examinations with her, she ensured that I wore the perfect prescription for my vision needs; she treated my eyes as if "my eyes were hers." You rock Dr. Alina! read more

So I called them the other day to book an appointment for my annual vision check. To my surprise, the assistant on the phone recognized me! She remembered me from last year and recognized my voice. Now is that cool or what? Next, Dr. Kagan is always friendly, professional, and eager to help. I asked to change lenses to my sunglasses but I didn't want to be left without sunglasses for long. So together we came up with a plan about when exactly to drop off my frames at their office so that I'd only be without them for 3 days, instead of 10 or 12. I'm just gonna let those two recent experiences speak for themselves. read more

Most Exhaustive Eye Examination. Dr. Kagan is not only friendly but also competent. In the past, I had struggled with my power but she explained to me the reasons why my correct power is the right one against test results. I have never seen that many tests were done on my eyes and my son. I highly recommend her. read more

Great service and a lot of selection of glasses. They also take care of our glasses fitting after they are a bit loose after several years use read more

Dr. Kagan is friendly, thorough, flexible and knowledgeable. On my first visit, she was able to get so many things done! I am very impressed, and will be brining my whole family, if they end up needing glasses. read more

I've been coming to Dr. Kagan for two years now, and she's caring, thorough, and explains treatment options without being pushy. Her assistant Olga is so helpful, and broke down all the ways I could utilize my insurance coverage for contacts/glasses. Very happy with this practice, planning to return every year. read more

I needed some immediate correction to my existing glasses and went to see Dr. Alina Kagan who was recommended to me as one of the best specialists in the area. And I can only confirm this recommendation. Dr. Kagan was very meticulous and spent a lot of time with me answering my various questions. The glasses came out just right. Her office manager Olga was also extremely helpful in resolving some insurance issues. Michael H. read more

This Thanksgiving, I'm grateful for Dr. Kagan. I was referred to her by an optician who said Dr. Kagan is the best refractionist--and she was right! I'm very hard to refract (I can't tolerate the optimal Rx), and I've had a hard time finding a new optometrist since mine retired a few years ago. I've wasted many hundreds of dollars on incorrect prescriptions and multiple exams with other doctors. But, Dr. Kagan spent a lot of time ensuring that my Rx was perfect for me, and it was! I was so relieved that she gave me the perfect Rx, and now I have an optometrist I can trust. Not only that, but Dr. Kagan is incredibly sweet, and so is her assistant. In fact, they ordered several different frames for me to try without having to purchase them (I did wind up buying one). Many offices will not order you frames to try, so I really appreciated. I can't say enough great things about Dr. Kagan! read more

Dr. Kagan and her staff are exceptional professionals. Their bedside manner and care is extraordinary. Dr. Kagan went out of her way to track down a pair of glasses for me. The designer had stopped production of the style and Dr. Kagan found the last pair of these glasses in existence. Eight months earlier, another optician's office tried to find these glasses and couldn't, yet Dr. Kagan did. I know it was not an easy feat. This is a doctor that goes beyond for her patients. Additionally, Dr. Kagan's medical expertise is beyond anyone that I have seen before. Her equipment is state of the art. She has been able to really explain and work with me on the issues I am having on my eyes. Dr. Kagan and her assistant have really worked me and I can only highly recommend Dr. Kagan. She deserved 10 stars! read more

Dr. Kagan has become more than a doctor- she's become a caring friend. I had to switch optometrists due to a change in my vision insurance and after asking around, she came very highly recommended. I started going to her about a month or so after she opened her practice. Dr. Kagan takes time with her patients and makes you feel like the priority that you are. I am an EXTREMELY indecisive person and she patiently sat and walked alongside me as I tried on upwards of 50 frames (I was getting prescription sunglasses as well ). Just about 6 weeks ago, I had told her that one of the nose pads had fallen off of my sunglasses and asked her if she could have it repaired or knew where I could take them. Dr. Kagan told me to bring them in and that she would send them directly to the company to have them repaired. These are pretty expensive sunglasses with polarized lenses and I was SHOCKED when she called me to tell me they were ready and to come in and get them. Not only was the nose pad repaired... both lenses had been replaced and free of charge!!! I am very hard on them and Dr. Kagan took notice to that and went the extra mile for me. If that's not quality, top-notch service, I don't know what is! Thank you Dr. Kagan- I can't wait to come in again and get new frames in 2017!!! read more

My husband and I have received eye care from Family Eye Center since it opened, and we always have a great experience while we are there. The selection of frames is great - I was able to select my last frames in record time - and prices are reasonable. Dr. Kagan and her staff are delightful - they make you feel like family! They are willing to go out of their way to make sure your needs are met. How often can you say that about a business? Walk inside and see for yourself! read more

AMAZING!!!!!! I have never had more fun going to the optometrist before. So patient, explained everything, state of the art equipment and an amazing selection of glasses read more

When age related hyperopia started to compete with my long lasting myopia, I realized that I need a reputable eye doctor to maintain my vision. Dr. Kagan was highly recommended by my friends, and I can confirm she is the best of the best. She is incredibly patient in making all the tests and revealing all the nuances with eyes. She gave me efficient workable recommendations on everyday eye care. No need to say she is very friendly and pleasant to talk to. Dr. Kagan was extremely helpful with selecting frames to accommodate my needs and my face shape. And I am constantly getting compliments for elegant frames I wear. read more

Alina, the owner, is a great specialist. She did a thorough exam of my mother's eyes - she has macular degeneration - and helped us out a lot with her advice. The Family Eye Center Optometry is a new place Alina and her team built from ground up and what a great job they did! Selection of frames is superb and staff has a very good eye on finding just the right frame for you. They have some frames I have never seen before - just beautiful and very unusual. read more

I've been to a few chain optometrists and they were ok but I could sense they were a bit rushed and the results reflected that. I made an appt with Dr. Kagan since it is closer to where I live and was very impressed! She took the time to get my prescription right. One of my eyes has some astigmatism and previous optometrists just kinda got the prescription in the neighborhood because it takes time to work with the instrument, certainly better than without glasses, but not sharp. Dr. Kagan took the time to really set things right. read more

Brand new Optometry practice that has a beautiful frame selection-with boutique lines as well as Rayban and other popular brands. Dr. Kagan and Laura are both very friendly and offer great service. Highly recommend this practice! read more

Family Eye Center Optometry - Optometrists Near Me - Belmont, California

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Called to schedule an appointment, the receptionist said come in at 9 am. Even they don't open until 10. She also was supposed to call my spouse to schedule the rest of the family but never did. So will not go back here. I don't know how the eye service is, but it's moot since there is a problem scheduling. read more

Dr.Kagan - she gives more priority for her patients ,good welcoming,very caring,friendly and she helps in finding you the right glasses. She also have nice collection of glasses. She worked well with my insurance and I would recommend to go to her. read more

I found Dr. Kagan on a list of providers that worked with my insurance co. Davis Vision. I am so happy that I found her! Dr. Kagan was very thorough and explained everything step by step to my 10yr old daughter who was getting the exam. I liked that she wasn't pushy and took her time with us. The whole experience was stress free and actually fun. My daughter couldn't wait to see her again when it was time to pickup her frames. I'd recommend Dr. Kagan without hesitation. read more

A great experience! Easy to schedule an appointment; thorough, friendly, comfortable exam; and responsive when I had a follow up question. What more could you want? I appreciated that Dr. Kagan wasn't in a hurry and I didn't feel rushed; it was clear that she really wanted the best outcome for me. read more

Flew in from the East coast for work, only to realize that I forgot my contact lenses. I dropped in at Family Eye Center Optometry without an appointment and was pleasantly greeted by Olga. The superb service, time and care that Olga took to help me was greatly appreciated. What a fantastic experience - thank you! read more

Outstanding professional staff. Beautiful office. My glasses are perfect! I highly recommend Family Eye Center.

I was a bit nervous about switching from an eye doctor I've worked with for such a long time. But as soon as I walked in I was greeted by Olga, which is by far the best at what she does she's easy to connect with and is great at helping you figure out what frames best fit you. With me particular I HATE glasses, but she actually made me reconsider the thought of wearing them and she helped me pick a fantastic frame. Guess what she also was able to get me my glasses and my contacts that I truly desired for such a great price like it was unbelievable I will definitely return she made it happen! Dr. Kagan, she was also amazing I loved how she really cared about how her patients were and were never pushy and she never made me feel uncomfortable since I'm super blind due to my strong astigmatism it can be comforting to know someone truly would like to help you be able to see clear again! I've recommended my partner to ditch his optomotry center and come straight here next year can't wait! read more

You can trust your vision with Dr. Kagan. An excellent doctor and an equally excellent front office. Both Dr. Kagan and Volga are extremely nice and professional and they always go an extra mile to ensure the patients got the proper diagnosis and right glasses. Both I and my wife are highly satisfied and I strongly recommend this place. read more

Both my wife and I went to Dr Kagan for our yearly check up. She is very thorough and explains the entire examination process as she is performing it. She is friendly, capable, listens to your needs and problems before recommending something. We had a pleasant experience with the staff as well who was great at looking at multiple insurances and making sure we get the best of both insurances. Would definitely recommend to others. read more