TL:DR. Carlon's over priced, poor and sloppy workmanship, and poor service. I don't know how they stay in business. Carlon's fire was brought on to our project by our GC (another story). They bid $2800 to cap one sprinkler head, separate one head into two, and change 6 other heads to the flush mount heads. It was "a lot of work as we have to cut the drywall all around the changes". Our GC told us to take bid as no-one else would come out. We asked him to see if it could be a bit lower as that seemed high. Were told no. Then, the electricians convinced us to take down all ceiling drywall, so the job got even easier. The tech came and did the work in less than 3 hours leaving behind temporary caps until drywall and paint finished.. We asked GC to ask for discount. He was told no. "you accepted the bid, we did the work". OK, fine. Well, fast forward to end of project. GC no longer involved. We had to call Carlon's. Left messages with office that were unreturned. Tried to call Gabe the manager/owner. No answer. VM full. Finally, I called office and told them that I wanted to speak with Gabe and wasn't hanging up until he got on phone. I explained our frustration. His reply was that he had vacation and then was sick a week. Well, someone should be telling us that. Gabe agrees to schedule the final work in two weeks, "its on our big white board in office". No call to schedule the agreed upon week.. Call again. "Oh, we missed that". OK, we will come Thursday. Well, I"m working. What time? 230 and I have to be there to get the work done. I rush home from work to be there. No guy. Go look in house. Huh, he came before I got home and just did it since I had other workers there who had house open. And, left greasy handprints on my freshly painted ceilings. Thanks a bunch. And, I will also mention that every time I spoke with Gabe, he seemed either high or that the neurons in his brain don't really connect all that well. We did wind up needing more sprinkler work and call Monterey Fire Extinguisher and Jeff Cecilio answered phone right away and sent someone the next day. Highly recommend Monterey Fire Extinguisher. Jon read more

I would recommend for commercial and new builds But not retrofitting a cottage ! We were fortunate a few years ago to pick up a small cottage in Carmel. We realized in order to make this something that we could potentially retire to we would need to expand it a little and for that needed an architect or draftsman that could design something that was sympathetic to the existing structure, the cottage is pretty funky being built in the 30's and remodeled by no other than Hugh Comstock 10 years later so is bursting to charm and quirks. From start to finish we've been fortunate with fantastic sub contractors who really understood and helped enhance or accommodate the very essence of keeping the work as sympathetic as possible. Now the sprinkler thing was a curve ball we had to catch from the Carmel city which needed to be installed not only in the new addition but also in the existing house so we were super nervous of it ruining the integrity. Carlon came around and we spent time talking through what we were doing and why and they seemed to really understand. They priced the bid and we had little option than to continue as this was a prerequisite of the city. What Carlon failed to do is provide us with how many sprinklers, the head designs or where the placements were. They were pretty illusive on the details and did not share with us or the main contractor the plans. We asked our contractor to get deeper involved and he met with them at the cottage to walk through their proposed installation and was pretty much horrified by how they were proposing to install in the lounge. From what I recall it was a 1 1/2 inch pipe running Ontop of the wind frames straight through the entire width of the lounge. Anyhow, he came up with alternatives that involved us having to pay almost triple the initial proposal so as to not ruin the cottage. Carlon blamed myself and my wife on the bad design so basically threw us under the bus and I had to pay for a new plan to be approved. Carlon then decided without showing ourselves or our main contractor the 2nd plan the main pipe straight out of the master bedroom facing the road, down the middle of the siding, right across the top of the main window and then elbow to the ground. It was monstrously ugly and literally everyone was shocked. We asked our main contractor to resolve and he was ceremoniously thrown under the bus as the person who apparently agreed and was fine with this design which was not so. He did manage to get them to rectify it by running it down by the side of the downspout and then under the house to hide the piping. (Before and after pics shown) Lastly they omitted to tell us that we needed a 2nd water meter, nor we needed to directly feed the pipes to the mains supply, nor the fact that that supply service cover was an inadequate size and needed to me repositioned, expanded and a trench dug across out gardens. So netting this out of all the contractors and subcontractors I can honestly say every single interaction with Carlon was contentious and stressful. Perhaps in a new build or commercial building they would be great ( the new part of the build went without a hitch) but if you find yourself having to retrofit sprinklers into an older cottage in the area I would strongly suggest you find an alternative. It's rare I give poor reviews, I have actually posted all the reviews of all the contractors we used on the same day so feel free to read up. I am sorry Carlon, I know you didn't enjoy this job either but you need to understand how much anguish you put us through for months. read more

Carlon's Fire & Safety - Disappointingly placed sprinklers and errant pipe installed across entire front of cottage - Fire Protection Services Near Me - Salinas, California

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I went to Carlons because we had a last minute inspection the next day and our extinguishers were all expired. As soon as I let them know the situation they were on my team and ready to help. They were able to get them all done even though I came in in the afternoon. Very helpful and knowledgeable staff. I will definitely go back the next time I have a need for their services. read more

Albert from Carlon's did a superb job teaching the Soledad Community Healthcare District staff on how to properly use a fire extinguisher, their various types, and how to properly care for and maintain them. Our staff got to try the fire extinguishers for themselves within a safe, controlled environment. Thank you for educating us and answering our questions, Albert! read more

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Very nice guys. Always on time and they do a very good job! I began to use Carlon's service since last 3 years for my annual inspections at my business. I also used them for new purchases too since their prices are very reasonable. Leon was my last technician and he was one of the nicest guys working for this company. All of their employees are pleasant people to work with. If they keep up this I'll be with them for many years to come! read more

Leon is an amazing service provider for Carlon's. He always goes out of his way for us. We had a longer than normal service since moving to a new location this summer; and he never complained that he had to do everything on his own. We do not have on-site maintenance help to gather all of the fire extinguishers, but he still did the job without complaining. Thank you Carlon's & Leon for great service! You have always provided great service for us. Sincerely, Tammie at Anthem Christian School read more

The Best in MONTEREY COUNTY hands down!!! Awesome customer service over the phone hassle free you tell them was going on and they scheduled right away.... my go to with fire extinguisher sprinklers system and also kitchen ansul system. Highly recommended read more

I highly recommend Carlon's. I needed some work done and initially spoke with Gabriel who was extremely professional and helpful. I received a reasonable quote and agreed to proceed. Gus, who completed my project, was also very professional and courteous. He did a fantastic job. I was very pleased with my experience with Carlon's. read more

This company did the fire sprinkler systems for my development that was built in 1998. We had 2 brass sprinkler RC joints fail in the same manner, within two weeks. We caught the first leak as it happened and there was no damage. The 2nd leak was in a part of the house we rarely go in, and had been going over night. It flooded a bathroom, bedroom, closet, laundry room, and the garage. The company that came out to do the repairs both times (different crews mind you) both said the same thing, the company that installed the system used too much Teflon tape on the sprinkler heads, causing too much pressure on the brass fittings causing them to split over time. I called the owner of Carlon's and explained what happened. She was indignant and very rude over the phone, and refused to accept responsibility for her company's shoddy work. She even told me at one point "I''m sorry this happened to you but shit happens." Really? Shit happens? Nice. She even had the nerve to tell me that it's been a while since the system was installed and you don't get a life warranty when you buy a car. I explained to her that she was indeed correct but when the parts are faulty or installed incorrectly, the dealer issues a recall and fixes the problem free of charge. She became very hostile and refused to offer any assistance in fixing/replacing the remaining 28 sprinkler heads in my house, again saying she failed to see how any of it was her responsibility. She left me with no other option than to recoup the cost of the damaging 2nd leak and sprinkler replacement by legal means. I will post an update at a later time once the legal proceedings are complete. Also thinking about contacting a friend in a local news station to see if they are interested in doing a story on this. Hopefully the company does what's right and owns their mistake. One star is too much for this company. On a side note, I was in the fire business, and know several fire marshals. They all said they do not like dealing with this company as the owner is difficult to deal with and rude as hell. read more

We had a runaway alarm for a residential fire sprinkling system. We called Carlon who sent out a design engineer to assess the problem. Btw the bell was silenced by turning off the circuit breaker to the refrigerator! I had no clue. Carlon helped us plug the refrig into an alternate electric source. The next day in the afternoon, and despite a heavy workload, Carlon sent 2 men to fix the problem. Within less than 10 minutes the problem was fixed! The men who fixed the problem also helped us reconnect the refrig back to the proper outlet. They were helpful, professional, and straight forward. I'm a fan. Thank you Carlon! read more