Came here in August to get a fast dinner for my family through the drive-thru. Lady kept asking me after every meal (that's it? That's it?) I'm like "no hold on sweetheart I have 5 kids I'm ordering for" I asked for a manager at the window so I can let them know it was rude, maybe rephrasing it to "Does that complete your order OR would you like anything else" shows manners. Me thinking this is a coaching opportunity for the manager, good feedback in their store & customer service. Needless to say we went back last night and same thing happened at ordering "is that it? Is that it?" I didn't bother with a mgr because clearly no coaching was done last month. The cashier gave me a drink soaked in soda and when I asked for a napkin to wipe it off before putting it in my car she rolled her eyes and closed the window! 1 min later, me still holding the drenched cup out of my window she tries to hand me my food and I say "I need the napkin first for my wet cup" she rolls her eyes again and hands me about 10 napkins in exaggeration. Then drops my change and doesn't apologize or say anything for that matter, closes the window and moments later yells "Here!" As she hands me change to replace what she dropped. If people dislike their job in customer service maybe they should look into a warehouse where there's no customer interaction. I will NOT be taking my business back to any Carl's Jr. Clearly customer service is not a priority and I work hard for my money. read more

Never go through the drive through here. I ordered a bacon Swiss chicken sandwich and a side of fried zucchini. When I got home, the sandwich had nothing beside a glop of mayo And chicken. No lettuce, tomato, bacon, or Swiss cheese. Also no ranch for the zucchini. They should've at least had the respect to tell me they had none of this before I ordered. I paid $11 for something that I did not want. Next time have the courage to tell your customers that you don't have the topping / sauces that they want. read more

Carl's Jr - Chicken sandwich - Fast Food Near Me - Buckeye, Arizona

The dining area is closed. Why? Lots of cars out front, door is locked & note on door that drive through is open. I drive a box truck, I CANNOT drive through the drive thru. They lost my business, forever. I won't come back. read more

I have been to this location a few times now. Each time, I thought "Just give 'em one more chance.". They have messed up my order the last 2 times I have visited this location. A Western Bacon burger, without the bacon? Keep in mind, that wasn't by any request of my own. This time around they loaded my burger up with extra onion rings (an ingredient common with the type of burger i requested), so I know it wasn't something they just forgot to add. Do y'all just run out of bacon? If so, why not just give me a heads up and I will look for something else on the menu? By the way, they forgot the bacon last time too. Don't waste your hard earned money on this over-priced establishment that doesnt even adhere to their own menu. read more

I'm always hesitant to leave a bad review but this was a terrible experience. It took 25 minutes to get our food and the manager was incredibly disrespectful. Not only was she rude to us, but to her employees as well. While we waited the 25 minutes for our food, multiple people came in from the drive thru with incorrect orders. The manager was goofing off and then openly reprimanding her employees for disrespecting her. Just an all around joke here. We will not be back to this location. read more

2 stars is being generous. This is approximately my 4th visit to this location. Not once has my order been right whether inside or drive thru. I have no idea why no one knows what is on a chicken club but it is NOT supposed to have yellow cheese and it IS supposed to have bacon. It is a $6 sandwhich. Nothing worse than getting home and your order is wrong. Again. Another sandwich in the trash. What a waste. read more

Carl's Jr - This is not what a chicken club is supposed to look like. - Fast Food Near Me - Buckeye, Arizona

I haven't eaten all day, pulled in here starving when I saw they were open 24/7. Midnight crew is off the chain!!! I pulled up and asked for the Biggest, Baddest, Meanest Burger they had and they told me to go with the 1/2 lb Jalapeño Thick Burger and said I could make it a double so that it was 1lb! Next they recommend swapping the fries to Jalapeño poppers! I don't usually eat fast food, in fact I usually try to avoid it, but these guys went all out and came to the rescue when I needed a good bite to eat. read more

The staff at this location were rude and utterly incompetent. They were wearing inadequate non hospital grade masks and telling me I need to wear a mask like theirs even though mine was of the same material as theirs. Idiocy. Bad experience. Will not be supporting this business at any location after this wretched experience. read more

Ima just start off by saying I love Carl's Jr. and it is unfortunate that I had to go to jack in the box after being refused to the dining area after riding my bike for a nice breakfast. please do better Watson all I wanted was breakfast. read more

Breakfast burrito and fries tasty and hot. Worker was very nice and took precautions due to covid19 which I appreciated. Burrito bigger than expected and had lots of sausage and tots. Thanks for being open so early and providing tasty food read more

Attn: tourists, commuters and locals. It is not recommended that you stop here if you are on the clock, especially the drive through service. The staff are mostly apathetic teens. It doesn't appear that customer service is too high on their priority list. I have given this location the benefit of the doubt and have gone at different times of the day. No change. read more

Stopped for breakfast a couple minutes before the 10:30 cutoff. Waited till the guy was done taking food to tables and cleaning the mess he made. Ordered something off the breakfast menu and the guy pulls out his phone and says"oh it's 10:31. We stop serving at 10:30 sorry" That's lousy customer service as far as I'm concerned. Won't be back to this location for quite a while. Found a great Mexican food place across the street read more

Messed up our order in a terrible way. The box at the drive thru was so bad you could not even hear the person repeating our order so when we got to the window the guy was not helpful he was very disgusted with us. So we just took the steak burrito they thought we ordered what a terrible item that is. What ever the sauce it's awful read more

This location by far has lost the battle in customer service. they literally don't give scrap about your experience, food quality or wait time. such a disappointment. we sat in the drive thru for 30 minutes. two cars in front of us......its always like this. shitty poor service!!! read more

Poor customer service and SLOW! Never a good experience at this location but today was beyond ridiculous! I pulled into the drive thru (which always seems to be a mistake here) and no one came over the intercom. Tried reversing and driving over again to see if anyone responded since I was unable to back out due to someone being behind me. 10 mins waiting at the box and nothing! With no other choice I pulling up and would just place my order at the window. Another 10 mins go by and the cars in front of me have not moved. My mom decided to go in to at least order our food (since we were unable to at the box) hoping it would at least be ready when I got to the window. She returned to the car 10 mins later since I was still waiting in the drive thru. She explained that we were not able to order, have been waiting 20 mins and the drive thru line had not moved. This was also after she waiting for someone to notice her presence at the counter, and was asked if she had been helped but walked away when she said no??? No apologies from any employee,... didn't add our military discount...and half our food was COLD! I only come here when I visit my parents and only go for breakfast. The few times we come here always been a bit slow but nothing compares to the wait time and lack of customer service we experienced today. Oh yea, still took 20 mins to get our food after it was ordered. 40 mins sitting in the drive thru with no better service inside. Im sure they were short handed or something, but customer service can make or break a bad experience and every employee here was unapologetic and could have cared less. I'll go out of my way to cotton lane to avoid this location from now on. read more

I'm not much of a burger person so the place has to be REALLY good for me to give it anything more than 3 stars. I will say though, their Oreo shake is delicious and I highly recommend it. Their burgers (I had the Original) is a step above McDonald's but comparable to a Wendy's or maybe even a Red Robin. I still prefer a 5 Guys or In N Oubt. This particular location, I thought the service was 2 stars, maybe 2.5. Our dinner cost $21.34 but the debit card receipt said $21.44. I know it's only 10 cents but it's the principle of the matter. I have never been charged incorrectly. I'm probably going to let it go b'c it's not worth the gas money but seriously, not cool. Other than getting charged +10cents incorrectly, the cashier lady wasn't very friendly. I put on a smile, I said thank you and how r u and got minimal response back. Comeon now, I know you probably don't like your job but at least make it so I enjoy coming here. After I"m writing this, maybe it does deserve 2 stars .... but it was a decent burger and yummy Oreo Shake. Just double check your receipt. read more

I went to your location on Watson Rd in Phoenix,AZ yesterday night. I ordered a "Beyond Meat" patty because I am allergic to red meat and have been for many years. Well about 1/4 of the way though my lettuce wrapped burger I looked at it and it was a REAL BURGER!!!! I even made 4 other people try it just to make sure! I haven't stop vomiting and going to the bathroom. This was an all night and now into the next day!!! Never again! read more

I have been here a total of 3 times over the course of 3 months. Each time the wait in the drive thru is close to 20 mins, my order is always inaccurate, and the staff is not friendly/inviting. Whatever management this place is under it needs a serious review. read more

Tried this place when I first moved to Buckeye and they messed up both my wife and I's burgers twice. We then felt a bit off later that night with our stomachs, but figured maybe it was something else and this place had an off night. We returned about a week later and ordered the same things ( No. 1 combos) and while they got the orders right that time, my wife and I both had stomach issues that night with full on food poisoning with me! Since we both had bad stomach issues after eating here and it was the only full meal with the same food each of us had that day, we deduced it was the food here. We will not be returning... read more

Some stupid lady hung up the phone after I called to see what's the hold up on the drive thru at 1:20am at June 22 2021

Good burgers, fries, and shakes!

Said no to onions if the double cheeseburger had them and the chick said it didn't have them. It was covered in onions. Asked for ranch as one of the sauces for the kids meal. Didn't get any but hey they gave us about 10 packets of ketchup. The lettuce they used for my lettuce wrap burger was old. The people working all acted as though a dementor came in and sucked their souls out. The chick who took our order was denser than iron. Only good thing here were their nuggets and fries. read more

I like coming to this Carl's. The employees are so sweet. And they are fast and efficient.

I often pick up food here when driving through Buckeye and I've had prompt service and good, hot food. I'm generally picking up breakfast or lunch. I prefer Carl Jr's to other fast food offerings, and this location is reliable and efficient! read more

We sat in the drive thru for 35 minutes and watched 3 employees stand around and chit chat after they came back from break. Once we got to the window no apology or thank you for waiting. read more

We stopped in for breakfast to-go on our way out of town. We got two sausage and egg biscuits, one big country burrito and a large hash brown. Their biscuits are the best! They were golden brown, crispy on the outside and flakey on the inside and so buttery!! Sausage was a little salty. My husband loved the big country burrito. The gravy with the meats and eggs was so good. The hash browns were crispy and good!! We always love Carl's Jr. Breakfast but this location had the best we have had by far! read more

Several orders were wrong as other people said. After asking for two lettuce-wrapped low-carb burgers then getting them home only to find they were on buns, we had to call the franchisee office who owns this location and several others in the area. We explained we are doing low carb meals only. To make it better for us they offered two coupons to get our next burgers. Instead a coupon for 3 pieces of chicken tenders and a coupon for either a chicken sandwich or turkey burger showed up. Obviously, they didn't listen to a word we said. On our next visit they were out of the 1/2lb burgers. Really? Out of burgers? We drove to the one on Yuma Road. The service was great. The people were friendly. Our burgers were wrapped better than we have ever seen on Watson and the burgers were 1/2lb. So, we called the franchisee again. They told us they decided to discontinue the 1/2lb burgers because they were not big sellers for them. Seriously? How do you discontinue the Thick Burger that is nationally advertised.? We called the corporate office in Tennessee. They took some information and said franchisees can make their decisions about what to carry. They asked for a call back number in case we were disconnected since the person on the phone needed to talk to a manager to find out what could be done. After giving our number the person on the phone hung up and has not called back in the two weeks since then. Our daughter went to the one on Watson Road while coming to our house a couple of days ago, ordered a couple of the low carb 1/2lb burgers and they were okay. So much for the plans to discontinue them. This Carl's Jr needs to get their act together. read more

This Carl's Jr. has gotten my order wrong or given me poor product the last three visits. First, three of the four sandwiches we ordered had the wrong toppings on them. Next, orders of zucchini came back as fries. We were still charged the higher price. Finally, today I ordered a shake. I got a small cup 3/4ths full with chocolate Milk in it! All for $4. I'm given up on this Watson road Jr. Three strikes are up! read more

Shame on the owners of this establishment! My family and I went in for lunch today and the air conditioner was out! Not just for today but for the past week the employees have worked AND patrons have ordered food here with the owners acknowledging the heat but still keeping the doors open because instead of health and safety reasons they worry about that dollar!? My service was excellent although every employee in the building was overheating and the ice cream was melting they served us with a smile and apology for the hot environment. I will be contacting the department of health on Monday since they have no way of getting in contact with them either until then. I hope others report this as well! 120 degrees out. Shameful!! read more

Ate here on Sunday after church. Place was empty, just 1 other couple. The wait was a little long but acceptable. The cook was standing around in back not doing much. Well he was talking to drive thur cashier. The big turn off was the front cashier was on break and would have to get out of booth to wait on people. When she go back to sit down she would loudly announce she was gonna 'finish her break' read more

This location is awful! I don't ever write reviews but I felt the need to warn anyone that might make the mistake of wanting to eat here. Take my advice and go anywhere but here. This was my second time coming to this location and this will be my last. Bad experience both times. Both times I've been there it was not busy yet they take forever and it's not because they are short handed. First visit we went through the drive thru there was no one in line yet it took 20 mins to get the food when we got home they messed up on the order. We made the mistake of going again last night and decided to go in this time hoping it would be quicker but it wasn't. Stood at the counter at least 5 minutes before they actual took the order and waited another 20 at least. I ordered a 1/2 lb lettuce wrapped thick burger with no condiments just pickles and cheese well I guess she took that as I didn't want the lettuce wrap part of the burger because I got home had a rubbery patty no cheese and three pickles on a soggy bun. The bacon in my husbands burger was very hard and the kids chicken tenders were dry and over cooked. This location needs a new team starting with their management. read more

These guys suck man they gave me 2 bottom buns for my burger. I thought Carls jrs was the best now I'm having second thoughts. I'll never come to this location again. read more

Don't answer calls? and then they do they're rude. Not happy and won't be revisiting.

The burgers still ok now you can get bigger size on the meat but I don't recommend the salads not good I rather buy lettuce and make own salad than buy another from there From now on I only will buy burgers!!!! read more

I'm just curious to know if it's true that the chicken tenders are really frozen, or if the effort just didn't want to be made to make them this late in the evening. If you show your full menu, then that should be disclosed that your full menu is not served during specific hours. read more

I would avoid this Carl's Jr. I wait in the drive thru for 35 minutes for a large fry and a Dr Pepper. I watched "jenney" play on her phone the whole time. Was totally rude. My dog could do a better job and get food out the door faster. Then when I got my fries they were older than my great grandpa mike. I'm not a happy camper rn. And obviously Carl's Jr. don't do anything to fix this cause there's 80 other reviews stating the same stuff. Fix this or just go out of business..... read more

If I could give 0 stars I would. This is the worst service and slowest fast food restaurant around. We waited in the drive thru for 30 minutes and there was 1 car in front of us. No apology. Nothing. This isn't the first time this has happened. Every time we come here the wait is insane. Won't be coming back. read more

This has to be the worst burger I ever had. Burger dry bun was old second time I've been there won't b back don't go there sux in a big way took two bites thru it away read more

Place was clean. The food was good. They got our order correct and it was fast. I liked the fact they had a huge drink selection and side selection. read more

Carl's Jr - :) - Fast Food Near Me - Buckeye, Arizona

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My husband brought home a charbroiled Chicken salad for me last night OMG I must say it was really good was very fresh and delish I've never had problems at this Carl's Junior it may take a few minutes longer to get you order but remember that I'm making your stuff fresh it's much better than McDonald's across the street that's for sure read more