Ordered a meal at drive through. When I got to the window I was handed a drink and a small bag after paying almost 15.00. When I checked the bag there were no fries. I mentioned this to the worker at the window and he informed me that I did not order fries. he then told me I could pay for fries and add them. I explained that I payed for a meal and he started an argument. I left and will never ever stop there again. Petty theft of those trying to support does not work for me. read more

I wish I could give this place no stars. Finally able to place the order, pay and then am told to pull around and wait with the other cars as to keep their window wait time down. 8:30pm and there were THREE cars waiting out FRONT and our food was still wrong. Walk in and I am just stared at. WORST customer service EVER. High five to the ride ass young lady that was just hanging out ignoring me and another customer that was trying to order. Super job. read more

Carl's Jr - Burgers Near Me - Carmichael, California

See all

I just went through the drive-through and my order was $22 and some change and they charged me for somebody else's meal which was $27. I asked employee if they can refund me from the till a.k.a. register. The employee said no we cannot do that only my manager can do that on Sunday morning. I asked employee refund the purchase to the card and he said no. The employee did not know what I ordered when I pulled up there because they deleted my order from the screen. It looks like all the employees need to be trained on how to fulfill a order and take a order accurately. And whoever is the manager there was no manager on site at that time which also creates a new issue because there should be a manager on site at any given time to handle these issues. Don't a reason why I'm giving it a one start is to be able to post this ad otherwise it would be zero. read more

Litterally burnt. Asked for extra ranch gave me barbecue sauce. Every time I come here it not a good experience. read more

Carl's Jr - Burgers Near Me - Carmichael, California

See all

Place was dirty and food wasn't prepared good. They just put 1 small slice of tomato and bunch of lettuce. Bad experience for me.

Never seen a place with so many negative reviews, you think management or corporate would notice? Anyway the amount of problems that happened at this establishment is far more than anywhere I have frequented. The girl on the drive through line is either overworked or a complete idiot. After going over our order several times making it 100% clear I didn't want sauce or pickles on my burger she still got it wrong! How is it that I specify exactly what I want and you read it back to me and say something completely fucking wrong ??? We get to the window and they ask us to pull around to the parking lot take approximately 30 minutes to get our food and they forget our drinks??? So we waited even more time?!?!? GET IT TOGETHER!! Also fix your drive through screen can't see my order very confusing! Will never return! read more

Horrible horrible service! By far my fav go to fast food restaurant ever, but after today I don't think I'll ever make a purchase here again. The male that took my order rushed us in the drive thru window repeating our order two times within 30 seconds, 3 of us were ordering and he seemed like he was rushed the third person didn't even want to get anything from there. I asked for ketchup on my burger and got nothing, the fries were half empty!and to top it off, we asked for a milkshake with no whip and guess what, got WHIP. We told him he put whip and stared making a new one in such a rush, within 20 seconds he handed us a cup that had the the strawberry syrup and ice cream on the rim. The ice cream wasn't blended it all the way so we couldn't even drink it. What a waste of $18!!! Refund please. read more

See all

My husband picked up food from this place yesterday and he didn't even have to wait for it. It was not freshly made, been sitting for awhile. The bun was hard and the whole burger was cold. The fries were wilted, floppy. And we got two stupid cookies that cost two dollars and they were no bigger then a fifty cent piece. We will never go there again. And it came to $28 plus. And they get paid how much? We went to the one off of Maddison. Never again. And the only way I can post a review is to give them a star. Otherwise I wouldn't of given any. read more

Horrible. Just terrible. First time I came they mess up my order. I called and they said they will put me on a list to replace them. Don't worry about a receipt. I come back and they say "where's your receipt?!" "That's too long ago". Ridiculous. I always give businesses a chance to fix their mistakes but twice in a row, you get 0 stars if I could. Never again. read more

Carl's Jr - Menu. - Burgers Near Me - Carmichael, California

Came in for breakfast. Really quite and good customer service. Yummy French Toast sticks for my daughter. Great start of the day warm tasty sugar.. read more

Carl's Jr - 5 piece French Toast sticks $1.79. Delicious start of the morning - Burgers Near Me - Carmichael, California

Out of all massive volume/convenience fast food burger joints, Carl's Jr is, without question, my favorite. I eat at the one on Marconi Avenue every Christmas Eve; it's tradition. Carl's has decent tasting food compared to it's rivals McDonalds, Burger King and Jack in the Box. At Mickey D's the fries are tolerable. At Jack in the Box, the dollar tacos are a great value. Burger King... Well Burger King just gives me the sh!ts 98% of the time I work up the courage to eat there. Carls Jr on the other hand is the most consistent when it comes to serving up decent edible food. With all that being said, even your favorite haunts will have a day or location when satisfaction is not up to par, and this location was one of those occasions. In all fairness, I would never give a fast food burger joint five stars because, well... Fast food burgers are garbage by default, but even a dumpster diver can tell you that he/she prefers Round Table over Papa John's in the back alley of a Pizzeria just after closing time... Moving right along... This restaurant's dining area was empty and clean. It was about 5:30pm on a Friday, and the dude taking our order just couldn't keep it together. I ordered the Six Dollar Mile High Promo combo, and he frantically (there was one person in line behind us and again... the dining room was empty, but he acted like he was behind on 15 orders) told us he didn't have any change in his till. My girlfriend held up a debit card and he sighed with great relief and smiled. We then sat a table and our order arrived within five minutes. I noticed both sandwiches on the tray were not in a box. Six Dollar Burgers come in a box. I opened my bacon promo wrapper and noticed the bun wasn't the fresh kind and the burger patty was standard sized. I looked at the receipt and sure enough he rang me up for the standard burger. It was the same burger I ordered, just less of it. I ate it because I was hungry and didn't want to wait. It was horrible. Overly dry, and the bacon seemed like it sat in the fridge over night and sat under a heat lamp all day which is not fair to bacon at all. Anyway, we took the experience in stride, knowing it wasn't the first time that had happened, and most definitely won't be the last. It was Friday, and I was in a decent mood, so... Two stars and going back to the Marconi store from now on. read more

Carl's Jr - So this is the Mile High Burger... - Burgers Near Me - Carmichael, California

I the cashier was told multiple times the order was a bacon breakfast burrito. Even after repeating the order himself he still tried to charge me for a steak burrito. So I brought it up he grabbed a couple dollars to make up the difference and then served me one of the nastiest weakest breakfast burritos I've had. I do not suggest this place read more

Second time in a row I've gotten stale food. Took a while to get my food handed to me and still tasted like it was sitting all day. 15$ wasted again. Will not be going back to this location. It used to be fresh every time. I don't know if they hired new people that don't care about their job but what a disappointment for two burgers and fries that cost 15$ to be complete crap. Wish I could put zero stars. read more

Carl's Jr. used to be my favorite fast food place but their quality has suffered over the years. Today our large coke was mostly soda water with a tiny bit of coke syrup. The new buns on their burgers are so sweet we couldn't not eat them - we had to remove them. the burgers were blah. Carl & Don would not be happy with the quality of the food being served. Go back to what worked. read more

I was just in the Ladies washroom and a female employee got out of using the toilet and didn't wash her hands .....

I ordered few burgers and one without bacon because i have an allergy to pork. Tried to talk to her at the window to make sure she understood and she didnt even let me finish my sentence and shut the window. I ordered crisscut fries with my burgers and the threw them in upside down with barely any in each box breaking the boxes in the bag and breaking the bag. I live on the other side of town so i was getting everyone lunch on my way back. I Will not go there again. I get the impression because i asked for my burger special that this was done intentional. Such attitude and disrepect for people who are paying for a service and you act this way. read more

The 2 girls working today at 1:00 were really hustling! Delivering food, taking all the orders and still friendly and our order was correct :) They needed more help! read more

Terrible! Food was inedible. Customer service on the phone was horrendous so much that I did not want to go back into to get my refund. Will not be returning. read more

I order the same thing each time, a number 8 with no Santa Fe Sauce. I have gone 3 times to this location ordered the same thing each time. Every single time I do not get guac on my burger. I call to get this resolved and no one answers. The fries are always old and so is the burger meat. Absolutely ridiculous. I go back thinking the staff will get it right this time. This is the last time I will go here. Absolutely ridiculous. Apparently, it is too difficult for this store to do their job correctly. read more

What can I say this is the second time I've been here and they've messed my order up in a row I asked for things not to be on the burger and they put it on the burger and last time I asked for no tomato no cheese and they got that part right but they forgot to put onions on it. So I'm giving it two stars The meal is okay tastes okay but I will not be returning to this Carl's I will drive out of my way to go to a different Carl's Juniors that can get my order correct. read more

Times are tough and I totally understand. But when you use drive-thru and the employee gives you your change but there's actually no change just dollar bills it makes a look at your receipt. I wonder how much money they made tonight by shorty each customer 30 40 50 60 70 cents each? Not cool read more

Absolute the worst experience of fast food ever. Their staff is short borderline rude. I have never written an online review but I am so frustrated with this place I had to do it. They screwed up one order I called when I got home, they offered to replace it. I went back picked it up and that order was screwed up (found out when I got home) called AGAIN and they offered to replace it. I went back AGAIN and guess what!??!?! They not only screwed the 3rd order up in an hour it was an entirely different order not even close to what I ordered, this is bad. They also have an associate there that is a Transgender which I am totally ok with I am Lesbian so this does stuff does not bother me like it would some people BUT I referred to her as "sir" through the drive-through and she flipped out on me saying "IT's MAM" I am a "MAM" this same person also refused to help another that made the same mistake I did in the drive-through she was so loud I could hear her from my car she just stop responding the customers they got out at the drive-through and were really upset they ended up driving off, I will NEVER go back to this place again ever, ever, ever, an interesting thing is I am not only one that feels like this they clearly have earned 2 stars out of 46 reviews for a reason. Get with it people your giving Carls JR a bad rep. read more

Wow just wow!!!!! If I could give negative stars right now I would! I'm so pissed off right now it's unbelievable. I was in a good mood when I got to this hell hole!!!! They really either need to retrain their drive thru employees or give them an attitude adjustment! This is not the first time I got attitude about not being able to read their stupid coupons. I like their shakes which is usually my only reason for frequenting this establishment. After today I think I will not be returning. First off who the hell welcomes you to a fast food place saying "what can I get you sweetie?" OK that aside, I ordered a shake and had a coupon for burgers. I decided to order some burgers for tomorrow Tell her my order, get cut off mid sentence and asked if I have a coupon. Yes I do but I cannot read the stupid numbers. I get a "oh my goodness" then she asks if anyone is behind me. WTF? Sorry I can't read your flippin coupon. It's dark and the damn numbers are too small. "OK I will have to adjust your order when you get to the window." I reiterated that I did not want lettuce and tomato, which I already requested but didn't know if they got it since I was talked over. I got another "oh my goodness" WTF? OK now I'm agitated! How hard is it to take a simple order? I realize it's 11 pm and you suddenly got slammed but how is that my, the customers fault? So now I'm upset for no reason debating whether to actually get my order or just bounce. My mistake I really wanted that damn shake. She asks another girl to take my money. This one is a real winner. She cusses and goes on about not having time to do the drive thru. Wow um you do realize the window is open and I the customer can hear you? She then proceeds to tell me the order amount without the coupon deducted and before I can say anything has taken out the change and slammed the drawer shut. Excuse me I gave you the coupon and it was right on top of the 20 I handed you. I told her there was a coupon and she got all huffy yelled at the other lady and storms off to get the keys. Comes back and hands me change literally coins. Um I gave you a 20 how the hell am I getting coins back on 2 for 4 burgers and a shake? She said "you gave me 8 dollars." The hell I did!!! Then she remembers I gave her a 20. Hmm do I look stupid to you? I will come through that window and get my proper change!!! So she had to re ring my order so I can get my proper change. Now there is about 4 cars behind me. I'm sorry that you have attitude and got behind because you're rushing. Do your damn job the right way and if you're understaffed complain to the manager don't take your shit out on your customers!!! I will not be returning. If you decide to go here, check your order, make sure you can read the damn coupon and check your money!!!!! Rant over!! read more

Friendly service. Lobby a like messy (food and trash on floor). Trying out the beyond burger! Good fries and onion rings!

Hello, my husband and i recently moved to Carmichael about 7 almost 8 months ago. We really like carls jr and this location is literally 2 minutes from our house. The few times we went there they messed up our food and also the employees do not seem very educated on the menu items or products. The last time we went there a few weeks ago the supervisor or manager was very rude and had a horrible straight face look the whole time my husband was explaining what happened to our order. We will never come here again to this location. We also have contacted corporate about the matter as well. Hopefully they clean up whatever is going on at this store. We are not pleased with what has happened. I do not recommend going to this store. read more

Ya I agree with the last guy. This Carla jr is truly the worst one I have ever been to. Unless u have slot of tome prepar to wait a long time for ur food. read more

Worst cj I've been to. Burned dry chicken, order incorrect and forgotten items, even when manager took order.

I really hate to down grade the place over one item, but it was always my go to place for their $6 Burger when I wanted a hamburger. I salivate just remembering those things. BUT THEY CHANGED THE BUN. THOSE BAKED BUNS ARE AWFUL. FALL APART, NO ELASTICITY IN THE MOUTH FEEL, AND THEY TASTE LIKE CARDBOARD. For some reason you people have ruined my Number One burger meal. I really feel bad about this, but I can't go back unless you bring the old buns back. Not a great review but I have always been a one menu item as far as the chain goes. I don't eat any of the other menu items because I have better picks for all of them. Sorry, Carl's Jr., but you did it to yourself. I can't believe this would have happened if Mr. Karcher was still alive. Please, Management, bring back the old style buns. read more

The red head drive through lady is rude and doesn't listen to peoples questions when ordering...

Just heard your employee cuss out a customer because its her ladt night and she "doesnt give a fuck" worst thing ive ever heard. She said "get happy or get out" called him a bastard. Ive had a lot of bad experiences with her myself. What a miserable person. Shocked shes allowed to work there still. Also have seen her walk to her car and take a couple shots. Always nice. Just bad cjs. No stars. read more

My family and i went for some lunch and first the person in the box was super rude and basically rushed us. Then when we got to the window it was the General Manager that was helping us some mexican lady in a colorful shirt was super rude she basically threw our food at us and looked at us all crazy. We still where waiting for our drink and asked for it but she was on her headset laughing and being rude to another customer. Then she finally gave us our drink and was just super rude about everything. Definitely not coming back here and will let everyone i know not to go. read more

I had the worst customer service experience this morning. I ordered a breakfast biscuit sandwich and a breakfast burger and a powerade with both meals. I get to the window and the girl repeats my order but says sprite instead of powerade for one of my meals. I started to say that i wanted a powerade instead of sprite and i was interrupted and was told it doesnt matter and then i was handed a sprite. But i decided to let it go because it wasnt a huge deal. I drove back home and i live only about five min or so away. I open up my sandwich and was very upset because the sandwich was smashed. I put everything back in the bag and drove back. I went to the counter inside and told the employee that i received a sprite and i asked for a powerade and my sandwich was smashed and i would like a new one. I was then told that they may not be able to anything for me about the sandwich because i left and came back. So the employee goes to the manager and the manager comes out and says we dont hand the bags all crumpled like this but ill make another one for you this time. I could not be believe she acted like i was lying or trying to pull some scam. I rarely ever complain because i know that working in customer service jobs can be hard. But i was very upset and i have worked in customer service for a while now and i have never treated anybody that way. I dont get fast food from there very often but i felt like having breakfast from there because i have enjoyed it in the past. I do not plan on going back there. I dont need to eat greasy fast food anyways. read more

You ever walk in a place and just know they're gonna screw your order up? The customer service in this place was horrible. One of the girls at the drive thru was frustrated with a customer and was yelling how she can't take it. The cashier who took my order had a bad attitude because it was kind of busy. If you don't like your job it's simple. QUIT! and of course I ordered a burger with no onions and I think just to be mean she added extra! Lol read more

Service extremely slow food was horrible cashier handling food and money... I'll never come back to this poorly managed restaurant and oh I tried the $2.99 double burger, a disaster. I should have known better because this past summer the messed up a take out twice! Wow with the rust colored lettuce read more

As of 4/13/13. It still has the 2 for $2.00 special on the sausage egg and cheese biscuit.

Terrible customer service. Charged a dollar for debit card transaction with no sign that's says so. Only location that won't let you upgrade fry size with any $5 box. Watery ketchup. Do not come here, better off going across the street to ampm for lunch. read more

Drive thru nightmare. First of all they ask if you want whatever meal or sandwich they are promoting. Was asked, said no, so I proceeded to place my order exactly how I wanted it didnt matter, the person typing it didnt hear any of it had to repeat each item at a time until the screen was correct.Paid for order headed home and low and behold I got two orders of the same damn combo they were promoting. Went back to the Cj's and they started to remake the order but the same employees messing up again brought it to their attention and instead of remaking, The Sandwich Engineer decided to strip off any condiments that were incorrect and slap it back together. We decided to get our money back and go elsewhere. read more

Overall, I'm a big fan of CJ's, but not this location. Had to wait forever, (the guy in front of us waited over 8 minutes for a couple of enchiladas). Not the first time it's been apparent there's not enough staff. And there's something wrong in the kitchen. Not only did I have to wait for my sandwich, it was cold and the bun was stale. I'm in too much of a hurry to make them do it over and do it right. read more

Tonight I used the drive through at this a bit shaky Carl's Jr. location, ordering some french fries along with my burger. I'm not griping about the disjointed window service, or her display of an uncaring attitude, b/c she wasn't displaying her attitude exclusively toward me. When I arrived home, my fries were there and OK, but there were no ketchup packets, something I've always gotten at this franchise and at every other one, no questions asked. Since I have called in to thank managers for good service, I called here to let them know that something is going wrong at this site. I was told that they no longer are allowed to dispense ketchup unless we ask for one. I told her to remind me to never return, and she faked her "sorry". I believe she was lying, or she is a rotten customer service person, hopelessly incapable of running or managing a Carl's Jr. I will never return to this location. read more

Food was good here. I didn't experience any long wait times. The ketchup dispenser was out, but the cashier/server was kind enough to bring us ketchup packets to our table. The dinning area was clean. I would come here again. read more