Food was good very nice and easy staff, seems like they ran out of budget for actual napkins and gave us some random paper rolls instead but no biggie on that. I loved the food and service and it deserves 4 stars but there was one employee on break that kept watching reels and started choking and burping around the restaurant which definitely made our appetite a little bit lower. read more

I have lower standards for fast food but will still rate it compared to restaurants Santa fe chicken sandwich: I'll admit, I got this for free because of my coupon. My first time trying this burger (and one of my very few times trying carls jr in general). Surprisingly juicy and moist chicken breast. After finishing, there was just a pool of juice on the tray. With minimal ingredients, bun, chicken, cheese, sauce and lettuce, it lacked flavor. What flavor there was was good, it wasnt depriving of flavor but I wouldve preferred more. The lettuce flavor was too strong, kinda annoying. I usually like lettuce but I think the placement of it being below the chicken was annoying. Cheese wasnt fully melted. Most of the price is definitely from the chicken. Fries: shape, size, and texture similar to mcdonalds. The big difference is flavor. Not bad but less flavor than mcdonalds. Also for being small fries, lots of them are pretty long Buffalo sauce: Buffalo sauce surprisingly liquidy. Reminds me of franks red hot. I wouldnt get it again Overall got pretty full so cant complain. Kinda a healthy burger which isnt what im looking for. I wouldnt get this again. I'll say the chicken was moist and tender but thats about it. Extra Wait time surprisingly long for an empty restaurant. Drive thru was busy, it wasnt that long but I expected faster for an empty fast food restaurant. Idk if im in the wrong, told the cashier I wanted to use my coupon, she asked me what burger, I said santa fe chicken sandwich, she added it and then in a kinda condescending way, explained to me I needed a purchase of 1$ or more. I already knew that, I then waited for her to finish talking so I could say small fries. I was sitting when the same lady walked to me to serve me my meal, restaurant style. And was generally really nice and polite. Way nicer than our last interaction The same lady was also doing the drive thru when I was waiting to order During my time, saw 2-3 people coming in. I was gonna rate it 3 stars but actually comparing to other restaurants, it is a 4 star. The food was good and actually better than some other places ive been to. And service was good minus when I was ordering. Also clean place. Fast food is popular for a reason 4/5 read more

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I wanted to cancel my order because I put the wrong address and the lady told me couldn't cancel through phone. so I went to get my order and disappointed, even the fact that i wanted to cancel it I still got my order wrong my guacamole burger didn't even have guacamole or cheese lmfao (laugh my fuckkng ass off) read more

drive thru time was super speedy and the employees were friendly! everyone was smiling! my order was perfect!

I had a coupon to use so I pulled up. There was no one in line. I ordered my combo and arrived at the window. The experience was super speedy and the gentleman was polite at the window. He handed me my food and said "have a great day". I sat there waiting for my drink. He then asked me if I needed anything, I told him "my drink". It didn't bother me, I just felt like notating my experience and exactly what happened. I'll take a star off due to accuracy; especially when I am the only one in line and only order a small combo. I will 100% return, thank you guys! read more

Carl's Jr - Super Star with Cheese Combo (Small) - Fast Food Near Me - Chico, California

Came here to order some food. At least 5 combo meals we were from out of town and it was the only thing open near our hotel. By the time we tried to pay to get our food the worker says we were being racist and talking crap to the car in front of us. Like how??? We never came out of our car at all. We were in the car waiting in line. I could not believe what I heard from the worker. I was livid when they would not let us get our order. Honestly felt like it was a race issue they had against us. When we left the manager answered after the 4th time I called and tried to tell us we were in the wrong. That is insane! Never ever have I ever gotten denied for a meal especially since we did not do anything wrong. That night manager and staff needs to get fired. They definitely don't have their facts straight! I had time tonight to write this post yes I did! read more

Our favorite is the Western Bacon Cheeseburger, onion rings or zucchini and a drink. So good.

We had to wait 15 minutes for them to take her order at the drive-through and then 20 minutes after that to and get our food they complained of being slammed with two tables in the diner in one car behind us and one in front of us there were three other cars in the parking lot waiting for over 20 minutes for their food as well!!! This is the worst fast food and curls there's ever been to in my life!!! read more

Great food and service. They were so friendly and inviting. The staff was very helpful and friendly.

I have always had a great experience at this location until today. Not only did we receive our food cold and not cooked well done as we asked (and our receipt reflected this request), but we witnessed the shift manager (Angelique) throw someone out for the store's own inadequacies. This poor gentleman waited in line for 10 minutes to ask to have his burger remade (because it too was made incorrectly), and the store manager said they would fix it. He patiently waited and then noticed that staff, including the shift manager, were busy working on all other orders instead of ensuring their error was promptly corrected. At this point, the gentleman spoke up to ask why they weren't preparing his replacement burger. She told him he had to be patient even though he'd been waiting for a while. He was upset and threw his receipt on the floor and walked out. The shift manager proceeded to yell at him that he was no longer welcome at this location. Needless to say, I refuse to patronize an establishment that is so disrespectful to the people paying for such crappy service. read more

I rarely review fast food, but this location has become consistently bad I felt the need. It seems almost the entire staff have issues listening and completing orders correctly, especially for things like no mayo, no veggies, etc. My son is picky so I always order hamburgers plain and specifically say " just meat and cheese". My most recent experience, the drive thru staff actually repeated my order back to me...still got it wrong. My son's burger was loaded with mayo and veggies. I highly recommend customers to check their food to make sure their orders are right before they leave the drive thru window. Carl Jr's show some appreciation to your customers by getting it right. My dogs enjoyed my son's Really Big Carl cheeseburger after I scraped off the mayo and veggies. read more

What has happened to Carl's fried zucchini? There is only a hint of zucchini inside the soggy breading. There used to be a slice of zucchini and now it's as thin as a potato peel. I also ordered the Star burger. It had fresh vegetables and a giant fluffy bun but the patty was pathetic. Supposed to be "charbroiled" and it was anemic looking, gray, and barely warm. The meal was disappointing overall and very expensive for the quality. $27 for two burgers, fries and two med drinks. My husband's burger wasn't hot either. read more

Went for lunch and Nate was so great and helpful thank u for lunch excellent employee.

horrible food I got when I ordered through DoorDash I mean it was so old my dog wouldn't even eat it I would never recommend this location and I'm fairly new to Chico, better off eating gas station food than here. read more

The BEST of the two Carl's Jr. restaurants here in Chico. Food always smells and tastes fresh, is accurately prepared, and consistently delicious. Having been a vegetarian for the past 12 years, I highly recommend the Beyond Famous Star veggie burger with cheese, as it is both nutritious and amazingly tasty. I also recommend the fried zucchini, which I always substitute for fries, since it is more calorie-friendly and nutritious compared to fries. Good job Carl's Jr.! read more

Very dirty outside, lots of garbage outside for 9am. We initially wanted to sit down to eat but discovered there was not a clean table in the whole place, lots of crumbs and grease smears on the tables. Big soda spill stain in front of the trash cans inside that looks like it had been there for more than a day. This is in full view upon walking into the restaurant. The drink station was a disaster, with food and garbage stains in full view near the trash opening of the station. We changed our order to-go as a result and the food was surprisingly good. Sad to say that this place looks worse than a gas station bathroom. read more

Usually Carl's Jr is pretty good, but the one in front of Chico Mall was not very appetizing. The food came as soon as me and my boyfriend sat down. Our burgers were very dry, barely any sauce and the burgers tasted old. The fries were tasteless. No salt or grease to them. I came to get greasy fast food not food that's been sitting on the counter for the whole day! The cinnamon pull-aparts were gross. I got a stomach ache from the not fully cooked bread. The icing was dry and hard, and it was not sweet at all. Also, any kind of soda- or lemonade- you would get out of the machine, would be mixed with water. Now I've seen this before at gas stations, but there was more water than usual. I told the cashier that the soda machine might be broken, and she said "no it's not." Okay then! Have fun with watery soda! Never going back. Wendy's here I come. read more

ATTENTION! This Carl's Jr. is a joke, the manager here is a joke. I never seen someone careless about there job or customers . I went to this establishment to buy my friend and I a meal. We order the new angus burger. I'm well aware of the covid-19 regulations, because of that we enjoyed our food in the parking lot. Conveniently right in front of the entrance door, close to a trash can so we could throw away our garbage and not in the parking lot. I happen to notice a man ( not wear a mask, or Carl's Jr. uniform exiting the Carl's Jr. with a fresh soda). So I thought I could grab a soda refill inside. After I was finished with my meal, i put on my mask, threw away my food and entered the building to get a refill. When I asked for a refill nicely, the lady manager wearing a grey shirt denied me of a refill. When I asked why she said because of covid and they can't take back cups. When I asked for a new cup she told me no. I reminded here I payed over 30$ for my meals and asked nicely for a refill. She said no, then I said I seen some one just walk out of here with out a mask and a soda and she responded to me with "that's none of my business and to get out". I thought that was the rudest heartless response ever. I'm evacuated from my house because of the bear fire, my whole neighbor hood burnt down. This whole county is suffing from a catastrophic disaster, on top of covid! For a manger to treat a costumer like that is absurd and heartless! She should be removed from her manager title, she does not care about her community or others! read more

2 stars for fries, but even those they over salt. Every time, at least one thing wrong with my order. No sauce, the put sauce. No cheese, they put cheese. I only kept going back for the fries but no more. Need to cut back on fast food anyway. read more

Don't waste your time eating here. Workers don't seem to have much of a work ethic with the room temperature patties and fries that they serve. Not to mention that they overuse the s--t out of mayonnaise and ketchup, disgusting. read more

Elisa was very rude we asked for warm chocolate chip cookies and she said there is no way we can warm them up for you. Another worker politely said we can warm them up on the stove, Elisa then under her breath said " I'm not warming them up". We stand there confused and she goes to the other worker who suggested warming the cookies for us upset because he had offered us that option. It would take a minute longer to just warm up cookies. Such a bad attitude towards her fellow employee and customers. Don't think this is the character a Carl's Jr. manager should have while working. read more

Absolutely rude staff. The woman that helped me was short tempered when I was asking questions and downright annoyed the entire transaction. I rarely complain but I have to say this was the worst fast food interaction I've had in town. read more

This Carl's Jr. takes forever in their. I tried to order their new veggie burger and some crisscuts. They gave me a bag with three meat burgers. This was the second time they've given me the wrong order in four trips. I was stoked Carl's had a veggie burger finally and two out of four trips when I actually got one it was actually pretty good. Just don't go to this location until service improves. The worst part is the manager, Christian, was their both times it happened. He gave me a refund but didn't seem to care too much. He just said "New item and new people working here." read more

David and whoever else was working really didn't seem to pay attention to my order and messed up basically forcing me to reorder at the window. There wasn't anyone behind me so it was obvious that I wasn't a valued costumer. The staff also seemed to be talking in their own language which really threw me off. Safe to say, step up your game Carl's Jr. read more

The only thing this place gets right is your fries. Ordered a lettuce wrap bacon guacamole burger with American instead of pepper jack and only received one piece of bacon with no guacamole, pepper jack cheese with this nasty yellow sauce that caked the whole thing. Every. Single. Time. You guys mess up. I try and try to keep giving y'all a chance since you're nice every time but enough Is enough. Get your act together. This is very annoying and inconvenient for your customers especially when going through a drive thru. And shockingly happens when this stoner sounding guy is working .... maybe a coincidence? read more

Went on a drive to grab some food and hadn't had Carl's Jr. in a long time, so I decided to swing through the drive through. The lady that took my order was rude and rushing me when no one was in line. I settled on a $5 box and it was as delicious as fast food could get, until I went for the last of the fries at the bottom of the box and discovered a nice little friend who enjoyed my lunch with me. I called the manager and let him know I was absolutely nauseous at the thought of if I just ate more bugs, not wanting anything out of it, and the managers response was that he didn't know who boxed it but he'd "tell the team". That's reassuring. Taught me a lesson about fast food, and I sure will never come back here. read more

Carl's Jr - Nice little critter enjoyed my lunch with me - Fast Food Near Me - Chico, California

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I came in here because I wanted fried zucchini. Somehow I remembered it as being good. Today not so much tasted freezer burnished. Plus it was $1 extra with the combo not told about until I paid. After I asked. I asked about a senior discount and receive that. The hamburger was good at least I could taste the hamburger. The young gal that took my order had the personality of a snail not very friendly and kind of condescending when I asked for the senior discount. Wish I would have got her name long hair anyhow overall pretty good would not pay extra for the zucchini though probably should have stuck with onion rings or fries. read more

Never again!! After waiting 15 min for a child's hb meal & a grilled chicken club I had to take it all back to the counter. Fries were ice cold and child's burger ordered WITHOUT CHEESE OR MUSTARD came fully loaded with everything. My chicken club was a sloppy mess.NEVER NEVER AGAIN. SHOULD HAVE GONE TO JACK IN THE BOX. Don't know who "Jacob" is but I wrote this review , not him & it was about Carl's Jr.on the Esplanade not 20th St.......WTF? read more

I've had good, fresh, Burgers everytime I've been here. They get the orders right with excellent service, thank you Carls Jr. Chico, e.20th st. When I ask for Xtra onions that's what I got cut fresh & thick. Thank you! read more

food was decent but the place looked like it hadn't been cleaned in a few weeks. also had the employees back turned to me for about 5 minutes while i stood there waiting for her to take my order. read more

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Not kidding...just waited 40 minutes in line in drive through..cars in front and cars behind...no way out...screw this place

I'd give them a 1 except their burgers are decent. They take forever to give you your food and a lot of times their fries were cold. Not impressed. read more

Ordered my food through the drive thru. The man that took my order didn't even greet me. He said, "Want to try the Mile High Bacon Burger?" Me, "Yeah, let's do that. Low carb style please" Employee "What size?" Me: "Uh?" Employee: Single, double, 1/2 or 1/3. Me: I guess I'll go with the 1/2 Mind you this entire time I am caught off guard by the employee's voice and lack of professionalism. Employee: What size? Me: 1/2 Employee: No what size for the fries and drink. Me: Oh. Small I guess. Employee: What to drink? Me:Diet soda. You got that Low carb style right? Employee: Yes. Anything else? Me: Can I get the Jalapeno Thick Burger 1/3 pound with a Dr. Pepper Employee: So you want the combo? By this time I am thinking the employee sounds sluggish to me and I start thinking he is high. Me: Yes. Employee: Anything else? Me: No thank you. Employee: Your total is $18.25. Please pull forward to the second window. At least he said please. When I pull up to the window my curiosity got the better of me. I asked the employee at the window if the employee that took my order was high? BIG MISTAKE. The employee said, " I don't know. You will have to ask him. "I then said to that employee, "No thank you. I was just wondering because he sounded weird. The employee that took my order then comes over to the window and he said to me. "I sound like this because it is the sound of my voice. They employee happen to be a shift leader. I could tell because it said so on his name badge... So, I replied, "Oh okay, I was just wondering. Sorry." Then, the employee that is a shift leader who took my order stuck his head out the window as he is handing me my food and said," I was multitasking and you know, you don't ask my employees those type of questions. This is my voice and how it sounds. Maybe, I wouldn't have sounded high if you would have had your order ready and organized." My response, "Dude, why are you giving me attitude? I'm sorry that my question offended you, but you do sound high." " Well, I don't appreciate your attitude. I'm a shift leader and I don't do that stuff." Me: "If you keep on giving me attitude, your going to have to give my money back." He stopped with the attitude, but said, "Next time just be more organize." Me: That's it! I'm writing a review on Yelp. I was actually afraid to go home and eat my food... The employee did sound high and it was an honest mistake and from the reviews I have read I am probably not the first or the last to ask that question. Carl's Jr. you may want to drug test your employee's at least once a year... P.S. The food was good. Also, I worked in fast food and the majority of the time the "Shift leaders" were high. They are not above being high just because they are a shift leader. read more

Breakfast at the drive-thru not good. French toast was well cooked, but no syrup was added to the bag.

ZERO stars. I ordered a charbroiled chicken club and a small fry for over $9. It was the worse sandwich I've ever had. The bun was stale and in pieces. The chicken was dry and was like leather. I took 2 bites and through it away. The person making this had to know the bun was no good but served it to me anyway. THIS PLACE SUCKS! read more

Fast Food, Fast food, Fast food. If you are coming out of the mall, you cannot beat this Carl's Jr.

Food arrived a little too quickly as if it everything was already pre-made. Guess another testament of why I shouldn't eat fast food.

I ordered a beyond burger with cheese and fries. I got home and was about to bite into the burger when I realized it was an actual beef burger. I called and I told the manager the problem so I drove another fifteenth minutes back to the restaurant. I told an employee about the mistake and she kindly asked the cooks for it to be made again. I asked her if I could get new fries since they had gone stale from the drive. She and another male employee said yes. I left the bag with the beef burger and the fries on their counter and I went to sit down. The manager came out and she gave me the new order. I checked the bag and only the beyond burger was inside. The employee told the manager I had asked for fries and the manager looked at me and said she couldn't do that. I asked her why not and she said I had not complained about the fries only about the burger. I told her to give me the old fries and she responded "I'm sorry I can't do that." They had thrown away my old fries despite not making me more. Doesn't everyone know you can't eat a warm burger with cold fries? The female manager was extremely rude and inconsiderate. Usually when restaurants mess up your orders they make it again or compliment you with a free cookie or what not. I called the customer service and I did not get my money back or not even a damn free fries coupon. I'm never going to Carl's Jr. ever again. If the owner is reading this your customer service sucks! Keep it this way and you will soon lose money if not your business. read more

Typical CJ's. I tend to like the breakfast burgers on days where I am extremely hung over. Nothing like some greasy food.

I ordinarily have enjoyed Carl's Jr. burgers; however, this post is in regards to lack of (or abysmal) "customer service." This is a teachable moment for the staff at Chico Mall Carl's. Saturday 4 May, I informed a friend that a new post came on my news feed, just as it refreshed & showed news about Kentucky Derby. It had NO DATE on the ad, & announced a free Beyond burger (you buy a drink & then say "Happy Birthday Beyond"). Knowing she likes that burger, I suggested she go. Well, she went, & was apparently informed by staff that the promotion had been the day before (why it appeared in Saturday's news then, IDK). All right, your store then didn't feel the need to honour the promotion; fine. The staff, tho, instead of being friendly & perhaps offering to comp the drink or something (to make up for the confusion), just rudely brushed-off my friend, saying "well too bad, you bought the drink, so..." and then they were laughing at her, which made her extremely embarrassed & uncomfortable. She has been a long-time repeat customer, but was so upset from this rude encounter, that she might not patronize that Carl's for a very long time. All it would've taken, to retain a customer, was to be friendly & not belittle & laugh at the customer. read more